Phoenix Security
Professional Security (Effective Security Services Ltd) is a UK-wide SIA-licensed security provider deploying 7,000 officers across 2,000+ sites for hospitality, QSR, retail, events, transport and government clients, distinguished by a top 1% ACS audit score and an integrated workforce, incident and body-camera technology stack.
- Company typePrivate
- Founded2000
- HeadquartersNewcastle Upon Tyne, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Phoenix Security does
Professional Security (legal entity Effective Security Services Ltd) is a UK-wide manned security provider delivering guarding, door supervision, close protection, event security, transport security and local-government security services. The company operates with 7,000 SIA-licensed officers deployed across over 2,000 sites in every UK region including Northern Ireland, serving enterprise customers in hospitality, QSR, retail, events, transport, sport and the public sector — with named clients including McDonald's, KFC, Popeyes, Greene King, Wetherspoon, Mitchell & Butlers, Stonegate Group, Hilton, LNER, the LTA and Leeds and Newport City Councils.
The service is delivered through an integrated operational technology stack comprising the C247 workforce management system for real-time visibility of staff, shifts and sites; the Halo incident management system for rapid incident reporting and resolution; and Axon body-worn cameras for evidence capture and personnel safety. The company holds SIA Approved Contractor Scheme (ACS) status for Security Guarding, Door Supervision and Close Protection with a +140 score that places it in the top 1% of UK providers across 89 audited performance indicators.
The business model is contract-based managed services with bespoke, quote-driven pricing tailored to venue requirements, site count and operational complexity. Revenue is generated primarily through recurring guarding and door-supervision contracts, supplemented by event deployments (festivals, concerts, stadia, rail operations) and adjacent revenue streams including a free 30-minute Security Readiness Check used as a lead-generation tool and SIA door-supervisor renewal training. The company is privately held, registered in England and Wales (Company No. 5350306), headquartered in Leeds, and appears to be founder/management-owned with no disclosed institutional investors or M&A activity.
Phoenix Security firmographics
Firmographics- Name
- Phoenix Security
- Legal name
- Effective Security Services Ltd t/a Professional Security
- Website
- https://phoenix-security.co.uk
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Professional Security (Effective Security Services Ltd) is a UK-wide SIA-licensed security provider deploying 7,000 officers across 2,000+ sites for hospitality, QSR, retail, events, transport and government clients, distinguished by a top 1% ACS audit score and an integrated workforce, incident and body-camera technology stack.
- Ownership category
- akta.pro rank
Phoenix Security industry classification
Industry- Product category
- Security Guarding Services
- NAICS
- Security Guards and Patrol Services (561612), Investigation, Guard, and Armored Car Services (56161)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Manned Guarding & Site Security (Static Guards) (BPABAMAA)
- akta.pro secondary industries
- High-Net-Worth Individual (HNWI) & Celebrity Protection (BPAKABAE), Public Sector Guarding (Government Buildings, Courthouses) (BPAKAAAG)
Keywords
Where Phoenix Security is headquartered
LocationHeadquarters
- HQ city
- Newcastle Upon Tyne
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Phoenix Security business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Security Guarding Services: Contract-based security guarding for offices, retail, warehouses, industrial sites, and construction sites. Provides access control, patrols, and asset protection.
- Door Supervision Services: Entry control, crowd management, and licensing compliance for bars, clubs, QSR venues, and licensed hospitality venues.
- Event Security Services: Security personnel deployment for festivals, concerts, stadia, sporting venues, and transport operations. Scalable resources for major events.
- Close Protection Services: Personal protection services for high-profile individuals and executives.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Phoenix Security product offering
Product offeringCore offering
Phoenix Security provides contracted SIA-licensed manned guarding services across the UK, including door supervision, hospitality guarding, retail security, event and festival security, close protection, transport security, and local government security. The company delivers these services through approximately 7,000 SIA-licensed officers deployed across more than 2,000 client sites nationwide, supported by an integrated technology stack covering workforce management (C247), incident management (Halo), and body-worn video (Axon).
Product overview
Professional Security UK operates as a security services provider offering a unified portfolio of guarding, door supervision, and event security services. The core offering consists of hospitality security (covering pubs, bars, hotels, restaurants, nightclubs, casinos, and QSR), retail security, event security, close protection, transport security, and local government services. The company delivers these through a network of 7,000 SIA-licensed officers deployed across over 2,000 sites nationwide. Additional services include a Security Readiness Check (free consultation) and SIA-approved door supervisor training. The company leverages technology platforms including C247 for workforce management, Halo for incident management, and Axon Body Worn Cameras for evidence capture.
Differentiator
Problem solved
Functional benefit
Products and services
- Security Guarding Services Contracted SIA-licensed manned guarding for offices, retail environments, warehouses, industrial sites, and construction sites, providing access control, patrols, and asset protection.
- Hospitality Security Services Nationwide security services for pubs, bars, nightclubs, hotels, restaurants, competitive socialising venues, casinos, and quick service restaurant (QSR) venues, covering door supervision and licensing compliance.
- Door Supervisor Services SIA-licensed door supervision for licensed venues including bars, clubs, and events, managing entry control, crowd management, and licensing compliance.
- Event Security Services Scalable security personnel deployment for festivals, concerts, stadia, sporting venues, and rail travel operations, including large-scale and seasonal deployments.
- Retail Security Services Security guarding for retail stores and shopping centres, including access control, loss prevention, customer safety, store patrols, and asset protection.
- Close Protection Services Personal protection services for high-profile individuals, executives, and VIP clients, including secure transport and threat assessment, delivered by SIA-licensed operatives.
- Transport Security Services Security services for rail stations, transport hubs, and travel operations, including station security, passenger safety, crowd management, and rail deployment operations.
- Local Government Security Services Security services for local council facilities, public spaces, and Business Improvement District (BID) areas, covering site security, public safety, surveillance, and incident response.
- Business Improvement Districts Security Specialised security services for Business Improvement Districts (BIDs), supporting local area safety, anti-social behaviour deterrence, and partnership initiatives.
- Door Supervisor Training (SIA Renewal) SIA-approved training courses for door supervisor licence renewal, helping security personnel maintain licensing and compliance with regulatory requirements.
- Security Readiness Check Free 30-minute expert-led consultation providing a review of the client's current security setup, risk identification, and actionable insights for venue preparedness.
Quantifiable outcome
- Top 1% ranking among UK security providers based on SIA ACS audit score of +140
- +1 more outcomes
Companies that use Phoenix Security
Customer profileNamed customers27 records
Segments6 records
Ideal customer profiles7 records
Phoenix Security technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
Phoenix Security partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- LNER (London North Eastern Railway)corePartnership with London North Eastern Railway for major rail deployment operations. Professional Security supported safe transport operations for Middlesbrough supporters travelling to Wembley for the Championship Play-Off Final, demonstrating capability in transport sector security.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Phoenix Security competitors and assessment
Company assessmentDirect peers
- Mitie Security: One of the UK's largest security and facilities services providers, offering manned guarding, door supervision, and event security across multiple verticals. Directly comparable as a UK-wide enterprise security guarding competitor with multi-site hospitality, retail, and public sector contracts.
- Cordant Security: Major UK-focused security services provider offering manned guarding, door supervision, event security, and close protection. Direct mid-tier competitor with overlapping vertical mix including hospitality, retail, and corporate customers.
- Showsec: UK specialist in event security, crowd management, and door supervision for festivals, concerts, stadia, and licensed venues. Closely comparable on event security and licensed venue door supervision work, which forms a core of Professional Security's offering.
- Carlisle Security (Bidvest Noonan): UK security and front-of-house services provider (formerly Carlisle Support Services, now part of Bidvest Noonan) offering manned guarding, reception, and event security. Comparable on multi-site enterprise guarding contracts and integrated front-of-house/security offerings.
- FGH Security: UK-based event and venue security specialist focused on stadia, festivals, concerts, and licensed premises. Directly comparable on event security, door supervision, and crowd management service lines serving UK hospitality and sports customers.
Others
- Vision Security Group (VSG): UK manned guarding, keyholding, and security services provider (formerly part of Compass Group). Direct competitor in UK retail, corporate, and public sector guarding with overlapping service portfolio and customer profile.
Broad incumbents
- Securitas UK: Global security services giant with significant UK presence in manned guarding, mobile patrol, and specialist security solutions. Broad incumbent operating across the same UK guarding market with overlapping enterprise customer base and SIA-regulated service lines.
- Allied Universal (UK): Global security services group (parent of G4S) operating extensive UK manned guarding, event security, and specialist protective services. Overlaps with Professional Security on hospitality, retail, and event security contracts at scale.
- Sodexo Security & Reception Services: Global facilities and security services provider with UK security guarding, front-of-house, and event services. Overlaps with Professional Security on hospitality, leisure, and corporate guarding contracts as part of a broader FM portfolio.
Emerging players
- Loomis UK: UK cash-in-transit and security services provider with adjacent guarding and ATM services. Comparable only partially — overlaps on enterprise security services to retail and financial customers but focuses on cash handling rather than static guarding.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Phoenix Security social profiles
Digital presencePhoenix Security compliance and trust
Trust signalCompliance1 record
Phoenix Security financial estimates
Financial estimateRevenue estimate
Valuation estimate
Phoenix Security leadership team
Management profileNumber of profiles
Profiles1 record
Phoenix Security funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Phoenix Security M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Phoenix Security
What does Phoenix Security do?
Phoenix Security provides contracted SIA-licensed manned guarding services across the UK, including door supervision, hospitality guarding, retail security, event and festival security, close protection, transport security, and local government security. The company delivers these services through approximately 7,000 SIA-licensed officers deployed across more than 2,000 client sites nationwide, supported by an integrated technology stack covering workforce management (C247), incident management (Halo), and body-worn video (Axon).
Is Phoenix Security a public or private company?
Phoenix Security is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Phoenix Security founded?
Phoenix Security was founded in 2000. It employs 101 to 250 people.
Where is Phoenix Security based?
Phoenix Security is headquartered in Newcastle Upon Tyne, United Kingdom, in the Europe region.
How does Phoenix Security make money?
Four revenue lines are on record. Security Guarding Services are the primary driver. The others are door Supervision Services, event Security Services and close Protection Services.
Who are Phoenix Security's main competitors?
Direct peers on record are Mitie Security, Cordant Security, Showsec, Carlisle Security (Bidvest Noonan) and FGH Security. Vision Security Group (VSG) is listed as an others. Broad incumbents are Securitas UK, Allied Universal (UK) and Sodexo Security & Reception Services. Loomis UK is listed as an emerging player.
Does Phoenix Security have an API?
No public API is recorded for Phoenix Security.
What industry is Phoenix Security in?
Phoenix Security's product category is Security Guarding Services. Its primary akta.pro industry code is BPABAMAA, Manned Guarding & Site Security (Static Guards), with a secondary code of BPAKABAE, High-Net-Worth Individual (HNWI) & Celebrity Protection. Its NAICS code is 561612 and its SIC code is 7381.