Melton Borough Council

What Melton Borough Council does

Melton Borough Council is a statutory district local government authority in Leicestershire, England, established in 1974 under the Local Government Act 1972. It serves the rural borough of Melton Mowbray and surrounding villages, delivering the full range of district-level local authority services including council tax and business rates administration, housing (including social housing and homelessness services), waste and recycling collection, planning and building control, environmental health, licensing, parking, electoral administration, benefits processing, and leisure/community services. The council operates under a two-tier local government model alongside Leicestershire County Council, which retains responsibility for highways, education, and social services.

The council's digital infrastructure comprises an official website (melton.gov.uk), a postcode-based self-service portal (my.melton.gov.uk / My Melton), a personal account portal, a dedicated tenant portal (Tenants' Corner), and the Have Your Say consultation platform powered by Delib Citizen Space. Supporting tools include GovMetric for customer feedback, Google Translate for multi-language accessibility, PayByPhone for parking, Microsoft Teams for online consultations, and Mailchimp for email newsletters. The council is guided by a Corporate Strategy (Vision 2036, 2024-2036) and a statutory Local Plan running through 2036.

Revenue is derived from four streams: council tax (statutory, band-based), business rates (NNDR), central government grants, and service fees and charges (planning applications, licensing, parking, bulky waste collection, garden waste subscriptions). Pricing is set on a statutory basis. The council is governed by elected councillors led by a Leader and Cabinet, with officers headed by a Chief Executive and Director-level functions covering Housing and Communities, Planning, and other portfolios. It maintains strategic partnerships with Leicestershire County Council, NHS Leicester/Leicestershire/Rutland, Leicestershire Police, the Leicestershire Waste Partnership, Melton BID, and Welland Procurement, among others.

Name

Melton Borough Council

Legal name

Melton Borough Council

Website

https://melton.gov.uk

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Melton Mowbray

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Council Tax: Mandatory local tax charged to residents and property owners based on property valuation bands. Basis for processing is statutory under Local Government Finance Act.
2. Business Rates (NNDR): National Non-Domestic Rates charged to businesses operating in the borough. Collected and administered by the council.
3. Government Grants: Central government funding to support local service delivery and statutory obligations.
4. Service Fees and Charges: Fees for various services including planning applications, licensing, parking, bulky item collection, garden waste subscriptions, and other council services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Melton Borough Council is a statutory local government authority that delivers essential municipal services to residents and businesses within the Melton Borough in Leicestershire, England. Its core offerings include Council Tax and Business Rates administration, statutory planning and building control, waste and recycling collection, social housing and homelessness services, licensing, environmental health, electoral administration, benefits processing, and community engagement via public consultations. Services are delivered through physical offices at Parkside, a self-service online portal, telephone contact center, and outreach services for rural communities.

Product overview

Melton Borough Council provides a comprehensive suite of local government services to residents of the Melton Mowbray area. The council operates a digital-first service model through its website, offering online access to core services including Benefits, Building Control, Business/Licensing, Council Tax, Elections, Environmental Issues, Housing, Leisure/Health/Community, Licensing, Parking/Roads, Planning/Building, Waste/Recycling, and Youth/Family services. Key digital platforms include My Melton (postcode-based service finder), My Account (personal portal), Tenants' Corner (council tenant services), and the Have Your Say consultation portal powered by Citizen Space. The council also provides online payment capabilities and supports multiple integration touchpoints including Google Translate for accessibility, PayByPhone for parking, Microsoft Teams for consultations, and GovMetric for customer feedback collection.

Differentiator

Problem solved

Functional benefit

Brands

• My Melton: Online portal for residents to access local services including Council Tax, Bin Collections, and Councillor information using their postcode.
• Have Your Say

Products and services

• Council Tax Administration Statutory council tax billing, payment processing, exemptions handling, and account management for residents of Melton Borough, based on property valuation bands A-H.
• Business Rates (NNDR) Administration National Non-Domestic Rates collection and administration for businesses operating within Melton Borough, calculated on the rateable value of commercial properties with applicable reliefs and exemptions.
• Waste and Recycling Collection Household bin collection, recycling collection, bulky item collection (fee-based), and garden waste subscription service for residents across the borough.
• Housing Services Social housing provision, council housing management, homelessness services, housing advice, and tenancy support for residents of Melton Borough.
• Planning and Building Control Planning application processing and search, development control, building regulations, and inspections for the borough.
• Licensing Licensing for premises (alcohol, etc.), vehicles, animals, and various business activities operating within the borough.
• Benefits Administration Benefits and financial support services for eligible residents of Melton Borough, including housing benefit and council tax support applications.
• Parking Services Management of nine council car parks with pay-and-display machines and PayByPhone app payment option for visitors and residents.
• My Melton Service Finder Postcode-based online service finder portal providing residents with local information including Council Tax, bin collection dates, and councillor details.
• Tenants' Corner Portal Dedicated online portal for council tenants to access tenancy information, services, and landlord support functions.
• Have Your Say Consultation Platform Online Citizen Space consultation platform for residents to participate in council consultations and surveys on policies, plans, and community issues.
• My Account Personal account portal for residents to access council services online.
• Environmental Health Services Environmental protection, pollution control (including air quality), sustainability initiatives, and animal-related public space controls for the borough.
• Elections and Voting Administration Electoral registration, voting services, and election administration within Melton Borough.
• Leisure, Health and Community Services Leisure facilities, sports programmes, health services, and community activities for residents, delivered in partnership with NHS Leicester, Leicestershire and Rutland.

Quantifiable outcome

• 98.39% public support for dog fouling controls; 91.94%+ support for responsible dog ownership measures
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Leicestershire County CouncilcoreStrategic or Co-development PartnerPrimary partner for county-wide services including waste management through Leicestershire Waste Partnership, highways (NEMMDR road project), education, and local government reorganisation. Joint consultations on strategic issues affecting both authorities.
• Leicestershire Waste PartnershipcoreStrategic or Co-development PartnerJoint initiative across Leicestershire councils including Melton Borough Council to tackle illegal fly-tipping through the No Rubbish Excuses campaign. Councils united to raise awareness and prevent fly-tipping across the county.
• NHS Leicester, Leicestershire and RutlandcoreStrategic or Co-development PartnerCollaboration on healthcare improvements including same-day GP appointments available evenings, weekends and bank holidays across Leicestershire covering the district council areas.
• Leicestershire PolicecoreStrategic or Co-development PartnerPartner in Safer Melton Partnership (Community Safety Partnership) formed under Crime and Disorder Act 1998. Joint working on crime reduction, anti-social behaviour, and community safety including dog control PSPO enforcement.
• Melton BID (Business Improvement District)minorChannel Partner/ Reseller/ DistributorBusiness Improvement District organisation partnered with for business rates administration and local economic development initiatives.
• Welland ProcurementminorStrategic or Co-development PartnerShared procurement service providing evaluation of tenders and awarding of contracts for goods, services or works. Expanding to serve additional clients beyond Melton Borough Council.
• Melton Heritage SocietyminorStrategic or Co-development PartnerHeritage conservation partnership for Melton Mowbray Town Centre Conservation Area Appraisal review, providing local heritage expertise and community knowledge.
• Information Commissioner's Office (ICO)minorOthersIndependent regulatory body for data protection and freedom of information oversight. Appeals body for FOI requests and data protection complaints.
• Housing Ombudsman ServiceminorOthersExternal complaints handling body for housing and landlord services. Residents can escalate complaints about housing services to the Housing Ombudsman.
• Local Government and Social Care OmbudsmanminorOthersIndependent complaints investigation service for local government services. Final escalation point for complaints not resolved through council's internal processes.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Market position

Competitive moat2 records

Customer concentration

• Xx.com/MeltonBC
• YouTubeyoutube.com/channel/UCJRUHAreMlQhVR9lfg-hvpQ
• Facebookfacebook.com/meltonbc
• Instagraminstagram.com/meltonbc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Melton Borough Council