Agencija za komercijalnu djelatnost d.o.o.

What Agencija za komercijalnu djelatnost d.o.o. does

Agencija za komercijalnu djelatnost d.o.o. (AKD) is a Croatian state-founded limited liability company (d.o.o.), established on 3 July 1991 by the Republic of Croatia and headquartered in Zagreb, that operates as the sole authorised national producer of high-security identity documents and a growing provider of qualified trust services and digital-identity infrastructure. Its core portfolio covers Croatian electronic ID cards (eOI), biometric passports, electronic driver's licences, residence permits, border passes, health insurance cards, student cards, vehicle registration plates, and excise/tax stamps for tobacco and alcohol, all produced under formal public-authority mandates from ministries including the Ministry of Interior, Ministry of Sea/Transport/Infrastructure, Ministry of Finance/Customs Administration and the National Centre for External Evaluation of Education. The technology stack combines polycarbonate personalisation and laser engraving, ICAO 9303-compliant PKI, eIDAS-aligned qualified electronic signature and seal services (e/m-Potpis, e/m-Pečat), Common Criteria EAL4+ certified secure signature creation devices, a Tier III Uptime Institute-certified in-house data center at Sveta Nedelja, and an EU SECRET/NATO SECRET cleared TEMPEST Zone 1 production facility.

AKD monetises through a mix of revenue models: government and public-sector tenders and multi-year framework contracts (national documents, tachograph concession 2019-2029, education, health); per-card service fees for Mastercard/Visa-certified bank card personalisation (Agram banka, Partner banka, Erste Card Club/Diners, Aircash, Universal Capital banka Montenegro); per-code usage fees for tobacco traceability (identifier LEAKD, ~25m packs/month on the Croatian market, ~1.6bn codes in year one); subscription and managed-service fees for qualified certificates, e-signature, e-seal, time-stamping and Certilia mobile credentials; and project-based international licensing revenue across 17 foreign markets (Slovenia, BIH, North Macedonia, Netherlands, Poland, Liechtenstein, Montenegro, Austria, Belgium, Italy, Israel). Distribution combines direct enterprise/government field sales, secure self-service citizen portals (eoi.hr, tpd.akd.hr, akdaffinis.akd.hr, sotah.hr, mosi.akd.hr), the Certilia mobile identity wallet/app, and international project delivery; go-to-market is overwhelmingly enterprise/government field sales with selective channel partnerships for payment cards and EU-standard working groups for traceability.

Customer segments are led by the Croatian state (primary), financial institutions (banks and fintechs), regulated-goods operators (tobacco, alcohol), the transport and logistics sector, education, healthcare, and international public-sector buyers; served logos include MUP, MMPI, Customs Administration, NCVVO, Mastercard, Visa, Agram banka, Partner banka, Erste Card Club/Diners, Aircash, Universal Capital banka Montenegro, the Dutch transport authorities, the Slovenian and BiH governments, and the European Commission's tobacco-traceability sub-group. Reported financial anchors are HRK 133m H1 2019 revenue (+13% YoY, operating profit +27%) and 2018 revenues +7.5% with HRK 76m gross profit, with the 2020 spin-off of the national mint (Hrvatski novčarski zavod d.o.o.) refocusing the group on digital identity and trust services. The company holds an EU SECRET/NATO SECRET facility clearance, a BSI Common Criteria EAL4+ certification for the AKD eID Card v2.0 SSCD, ISO 37301, ISO 37001, ISO 14298 (Intergraf), ISO 12647 PSO, PCI-CPP, and Uptime Institute Tier III Design and TCCF certifications.

Name

Agencija za komercijalnu djelatnost d.o.o.

Legal name

Agencija za komercijalnu djelatnost proizvodno, uslužno i trgovačko d.o.o.

Website

https://akd.hr

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

AKD is a Croatian state-founded company and the sole authorised national producer of high-security identity documents, qualified trust services and digital-identity infrastructure, serving ministries, banks, regulators and 17 foreign public-sector buyers.

Ownership category

akta.pro rank

Product category

Secure Identity & Document Services

NAICS

Investigation and Personal Background Check Services (561611)

akta.pro primary industry

Device Identity & Certificate-Based Authentication (PKI) (BPAMAEAL)

akta.pro secondary industry

Taxpayer Registration, Identity & Account Management (BPAIADAB)

Keywords

• High-security document production
• National identity documents
• Qualified trust services
• Payment card personalization
• Tobacco traceability systems

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Government and public-sector document contracts: Authorized monopoly producer of national ID documents, passports, driver's licences, residence permits, border passes, visas, registration plates, diplomas and exam papers for Croatian state institutions; revenue comes from public-authority mandates and tendered contracts.
2. Banking card personalization and issuance services: PCI-certified personalization of Mastercard and Visa bank cards (data preparation, chip and body personalization, PIN envelope printing). Generates per-card service revenue from financial institutions including Agram banka, Partner banka, Aircash, Erste Card Club (Diners) and Universal Capital banka Montenegro.
3. Tobacco traceability ID-Issuer service fees: Charges per issued unique identifier code to economic operators and machine codes to producers; scaled to billions of codes annually on the Croatian market and exported to Slovenia and other EU member states.
4. Qualified trust services (digital certificates, e-signature, e-seal): Subscription/managed PKI services — qualified certificates for natural persons, employees (MUP), lawyers, health workers, businesses, plus e/m-Potpis and e/m-Pečat. Includes SDK Middleware, mobile credentials (Certilia) and time-stamping services; recurring service revenue under eIDAS.
5. Registration plate and physical security printing sales: Hardware/physical-product revenue from registration plates (standard, custom, oldtimer, diplomatic, transferable) and high-security printed excise marks (tobacco, alcohol) for the Customs Administration of the Ministry of Finance.
6. International project and licensing revenue: Project-based revenue from delivering traceability, secure documents, smart tachograph cards, EU digital COVID certificates, EU health cards, students cards, diplomas and other turnkey solutions across 17 foreign markets (e.g., Netherlands, Slovenia, BIH, Macedonia, Poland, Liechtenstein, Montenegro).
7. Tachograph card public-authority concession Professional services and IT solutions delivery: Granted public authority by the Ministry of Sea, Transport and Infrastructure (2019–2029) to issue driver, company, workshop, inspector and police tachograph cards — long-duration regulated revenue stream. AKD Affinis (road transport analytics), SOTAH, SEOP, Certilia, MOSI and similar IT solutions delivered to ministries and public-sector buyers (e.g., Ministry of Transport, Ministry of Interior).

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

AKD produces high-security national documents (eID cards, passports, driver's licences, residence permits, border passes, vehicle registration plates) and provides qualified electronic trust services (PKI certificates, qualified e-signatures, mobile identity via Certilia). It also personalizes Mastercard and Visa bank cards as an approved global vendor, issues smart tachograph cards, operates the national tobacco products traceability system as the appointed ID Issuer, and delivers secure printing of excise stamps, diplomas, and national exam materials.

Product overview

AKD (Agencija za komercijalnu djelatnost d.o.o.) operates as a single integrated platform of secure-document production and digital-identity services for the Croatian state, organised around eight business areas: public-sector documents, digital identities, cybersecurity, high-security print, FinTech, traceability, intelligent transport, and Industry 4.0. The portfolio combines core national-document brands — eOsobna iskaznica (eID Card), Putovnica (Passport), eVozačka dozvola, Pogranična propusnica, Boravišne iskaznice and Registarske pločice — with six flagship digital projects: AKD Prometni dokumenti (SOTAH smart tachograph system), Certilia mobile identity & qualified signing, AKD Affinis (transport analytics), TPD (tobacco-product traceability), MOSI (mobility-for-disability system), and AKD DC Sveta Nedelja (Tier III data center). These products share AKD's PKI, eIDAS trust services, personalisation centre and high-security print infrastructure, allowing the company to address the full lifecycle of identity documents, trust services, secure printing and national-scale IT systems, and to export the same solutions to 17 foreign markets.

Differentiator

Problem solved

Functional benefit

Brands

• Prometni dokumenti (Pametni dokumenti): Branded portal for smart/document and transport-related services operated by AKD at prometni-dokumenti.akd.hr.
• SOTAH
• TPD (Sljedivost duhanskih proizvoda)
• AKD Affinis
• MOSI
• Certilia
• AKD TrackID

Products and services

• eOsobna iskaznica (eID Card) Croatian electronic ID card combining personal identification, health insurance and qualified electronic signature; AKD is the sole authorised producer in Croatia under eIDAS Regulation 910/2014.
• Putovnica (Passport) Biometric second-generation electronic passport produced per ICAO 9303 and EU Council Regulations 2252/2004, featuring polycarbonate data page with laser engraving.
• eVozačka dozvola (Electronic Driver's Licence) Polycarbonate driver's licence compliant with ISO/IEC 18013 and EU rules, with laser-engraved data and integrated anti-counterfeiting features.
• Boravišne iskaznice (Biometric Residence Permit Cards) Biometric residence-permit cards unified across EU members per EC Regulations 1030/2002 and 380/2008, with Kinegram marking and ICAO 9303 logical data structure on a contactless chip.
• Vehicle Registration Plates Croatia's authorised producer of vehicle registration plates — standard, personalised, old-timer, diplomatic/consular and transferable plates — produced on reflective substrate with integrated security features.
• Certilia Mobile Identity & Qualified Signing Croatia's first mobile digital-identity wallet for documents; provides mobile identity and qualified electronic signing at high assurance level in NIAS, with Middleware SDK for third-party integration.
• AKD Prometni dokumenti / SOTAH (Smart Tachograph Card Issuance System) National IT system for issuing driver, fleet operator, workshop and inspector cards for digital/smart tachographs, including Gen2 and Gen2v2 generations; AKD is the appointed Public Authority card issuer.
• AKD AFFINIS (Road Transport Analytics) Reporting and management system for passenger and freight road transport, providing analytical and AI-driven oversight (tachograph and operational data) to improve efficiency and transparency of the road-transport sector.
• TPD (Tobacco Products Traceability / AKD TrackID) End-to-end tobacco products traceability solution issuing unique identification codes to economic operators and machines per EU Directive 2014/40/EU and Implementing Regulation 2018/574; AKD serves as the national ID Issuer.
• Bank Card Personalization Services (Mastercard & Visa) PCI-certified personalization of Mastercard and Visa bank cards (data preparation, chip and body personalization, PIN envelope printing) for partner banks and fintechs.
• Health Insurance Cards Mandatory and supplementary health-insurance cards for the Croatian health system, plus the EU European Health Insurance Card, with digital version available via the Certilia mobile app.
• Student ID Cards Dual-interface smart student cards compliant with European standards, supporting attendance, state-subsidy use, payments, public transport and other digital services; basis for the European Student Card.
• Visible Digital Seal (VDS) for Visas Croatian national VDS issuance system jointly established with the Ministry of the Interior, applied to visa stickers per ICAO Doc 9303 and aligned with EU Implementing Decision C(2020) 2672.
• Alcohol Excise Stamps High-security alcohol excise stamps with integrated anti-counterfeiting elements and a scannable QR code that exposes batch-level product data and supports later upgrades.
• Tobacco Excise Stamps Tobacco excise stamps with at least five authentication elements (visible, semi-hidden and hidden), produced under EU Directive 2014/40; Croatia was the first EU member to align its stamp design with EU requirements.
• Postage Stamps (including crypto-stamp) High-quality postage stamps including Croatia's first European and third world crypto-stamp; combines analog and digital print with personalised QR codes.
• Diplomas and Diploma Supplements Printed diplomas and diploma supplements for over 50 Croatian higher-education institutions, produced on specially designed security paper with watermarks, UV fibres and other graphic protections.
• State-Matura Secure Printing Service Secure printing, packaging, distribution, retrieval and digital/optical reading of state-matura exam materials in cooperation with the National Centre for External Evaluation of Education.

Quantifiable outcome

• 1.6 billion unique tobacco traceability codes issued in first year of operation
• +6 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature9 records

Partnerships

25 partnerships are on record, tiered flagship — core strategic asset for banking card business line, flagship — global vendor status listed on visa global vendor registry, flagship — 10-year public-authority concession 2019–2029, flagship — owner of epersonal id production mandate and vds visa system, flagship — appoints akd as national id issuer for tobacco traceability, core — long-term partnership for national exam operations, core — banking card issuance client, core — premium card issuance client, core — established diners portfolio producer, strategic — fintech client expanding into slovenia and austria, minor — single metal card issuance deal, strategic — emergency international crisis partnership demonstrating technical leadership, minor — niche bodycam cooperation, minor — biodegradable gift card supplier, core — academic partnership for e-signature and education sector, core — ongoing academic-sector production partnership, minor — single machine deployed in production line, strategic — multi-product export client (a decade on the market), strategic — multi-product export client, flagship — eu-level recognition as id issuer / co-developer of eu standards, flagship — certifying authority for flagship eid product, minor — single career week participation, minor — single student engagement event, minor — recurring career-week partner and minor — niche cooperation agreement.

• Mastercardflagship — core strategic asset for banking card business lineStrategic or Co-development PartnerAKD is a Mastercard Global Vendor certified under the Mastercard Global Vendor Certification Program (Certificate of Compliance, 20.04.2021). Partnership scope covers production and personalization of Mastercard bank cards for partner banks. AKD recertificiran prema PCI normi in 2022 to maintain compliance.
• Visa Internationalflagship — global vendor status listed on visa global vendor registryStrategic or Co-development PartnerAKD certified by Visa for data preparation, chip and card body personalization, and PIN envelope printing for Visa cards (29.11.2018). Listed on Visa Global Vendor Registry as Approved Card Vendor (https://www.visa.com/splisting/searchGrsp.do). Banks can receive cards same-day through AKD's personalization center.
• Ministarstvo mora, prometa i infrastrukture (Ministry of Sea, Transport and Infrastructure), Republic of Croatiaflagship — 10-year public-authority concession 2019–2029Strategic or Co-development PartnerAKD selected on international tender as the issuer of memory cards for digital tachographs (driver, company, workshop, inspector and police cards). Public authority granted 28.02.2019–28.02.2029. AKD serves as national certification body for PKI infrastructure, digital certificate issuance, key generation, personalization, and card lifecycle management.
• Ministarstvo unutarnjih poslova (Ministry of Interior), Republic of Croatiaflagship — owner of epersonal id production mandate and vds visa systemStrategic or Co-development PartnerAKD is the authorized legal entity for production of ePersonal ID cards under Personal ID Act (NN 62/15), aligned with eIDAS Regulation 910/2014. AKD holds EU SECRET and NATO SECRET facility security certificates. Joint development of national VDS (Visible Digital Seal) system for Croatian visas, fully aligned with EU Implementing Decision C(2020) 2672 and ICAO Doc 9303. Integration with MUP enables Certilia MobileID activation without physical eOI activation.
• Ministarstvo financija / Carinska uprava (Ministry of Finance / Customs Administration), Republic of Croatiaflagship — appoints akd as national id issuer for tobacco traceabilityStrategic or Co-development PartnerAKD appointed by the Ministry of Finance as the legal entity responsible for generating and issuing unique identification codes for the tobacco traceability system in Croatia. First EU issuer (ID Issuer) with a production-ready technical solution for tobacco traceability; identifier LEAKD assigned per ISO/IEC 15459 by EDIFICE. AKD prints excise/tobacco tax stamps for the Customs Administration per Directive 2014/40/EU.
• Nacionalni centar za vanjsko vrednovanje obrazovanja (NCVVO)core — long-term partnership for national exam operationsStrategic or Co-development PartnerLong-term partnership: AKD is authorized for printing, packaging, distribution and collection of state-matura and national exam materials. AKD also developed the in-house national exam computing system for test execution and grading.
• Agram bankacore — banking card issuance clientChannel Partner/ Reseller/ DistributorAgram banka became a new client in AKD's portfolio (01.03.2021) and signed a contract with AKD (announced 2024). Bank cards are personalized/produced by AKD.
• Partner banka (Serbia)core — premium card issuance clientChannel Partner/ Reseller/ DistributorAKD launched new premium bank cards for Partner banka (10.03.2021). Cards are personalized/produced by AKD's Mastercard- and Visa-certified personalization center.
• Erste Card Club (Diners)core — established diners portfolio producerChannel Partner/ Reseller/ DistributorAKD produces Mastercard and Visa cards for Diners Club's portfolio. In 2022 the partnership introduced FSC® (FSC-C173174) certified sustainable materials across all ECC accompanying materials for Diners cards.
• Aircashstrategic — fintech client expanding into slovenia and austriaChannel Partner/ Reseller/ DistributorAKD produced Aircash payment cards. As a result Aircash expanded to Slovenia and Austria, reaching 500,000+ users.
• Universal Capital banka (Montenegro)minor — single metal card issuance dealChannel Partner/ Reseller/ DistributorAKD issued metal bank cards for Universal Capital banka in Montenegro (2024).
• Government of the Netherlands (transport authorities)strategic — emergency international crisis partnership demonstrating technical leadershipStrategic or Co-development PartnerAKD supplied smart tachograph Gen2 cards to the Netherlands in April 2019 when Dutch agency Kiwa and French vendor Idemia failed to deliver on time. Helped unblock ~3,000 trucks and buses stranded in garages.
• Orqaminor — niche bodycam cooperationStrategic or Co-development PartnerOrqa, AKD and AKD-Zaštita signed a Business Cooperation Agreement on the BodyCam system project intended for the protection of citizens and users (announced 2022).
• Arena Centar (Zagreb)minor — biodegradable gift card supplierChannel Partner/ Reseller/ DistributorAKD produces biodegradable gift cards for Arena Centar shopping mall (announcement 17.01.2022).
• University of Mostar (Sveučilište u Mostaru)core — academic partnership for e-signature and education sectorStrategic or Co-development PartnerCooperation on electronic signature roll-out at the University of Mostar; CEO Jure Sertić received a special recognition (14.01.2022).
• Croatian higher education institutions (50+ universities)core — ongoing academic-sector production partnershipStrategic or Co-development PartnerAKD produces diplomas and diploma supplements for more than 50 Croatian higher education institutions on specially designed paper with anti-counterfeiting elements.
• BAUMANN Perfecta 92 (machine vendor)minor — single machine deployed in production lineOEM/ Whitelabel/ Licensing PartnerAKD uses the BAUMANN Perfecta 92 highly automated cutting machine (computer-controlled, servo-driven) for national exam and state-matura printing; precision up to 1/100 mm. Machine meets CE norms and holds GS safety certificate.
• Government of Sloveniastrategic — multi-product export client (a decade on the market)Strategic or Co-development PartnerAKD serves Slovenia across multiple product lines: tobacco traceability (first export of TPD system), EU health insurance cards, public-transport cards, student cards. Suradnja Slovenije i Hrvatske u izradi zaštićenih duhanskih oznaka (14.06.2024). 'Desetljeće na slovenskom tržištu uz digitalna i sigurnosna rješenja' (October 2024).
• Government of Bosnia and Herzegovinastrategic — multi-product export clientStrategic or Co-development PartnerAKD e-Tahograph and pogranična propusnica (border crossing pass) produced for BiH market; agreement based on bilateral border-traffic agreement and ICAO 9303.
• European Commission (sub-group on tobacco traceability and security features)flagship — eu-level recognition as id issuer / co-developer of eu standardsStrategic or Co-development PartnerAKD was invited to present its tobacco traceability solution to the European Commission's sub-group on traceability and security features in Brussels (January 2019). Croatia was the first EU member state to align tobacco-stamp design with EU Directive 2014/40/EU (15.03.2019). AKD is participating in pilot projects of the European Commission's working groups.
• BSI (Bundesamt für Sicherheit in der Informationstechnik)flagship — certifying authority for flagship eid productTechnology or IntegrationBSI certified the AKD eID Card 2.0 SSCD product to Common Criteria EAL4+ and EN 419 211 standards. Certification underpins AKD's qualified electronic signature (QES) and SSCD capabilities under eIDAS 910/2014.
• Sveučilište Sjever (University North) — Varaždinminor — single career week participationGTM or Marketing PartnerAKD participated in the Connect Week at University North in Varaždin (2024) for employer branding and recruiting.
• Ekonomski fakultet u Zagrebu (Faculty of Economics, Zagreb)minor — single student engagement eventGTM or Marketing PartnerAKD participated in student outreach event 'Digitalni početak za studente' (2024).
• Fakultet organizacije i informatike (FOI), Varaždinminor — recurring career-week partnerGTM or Marketing PartnerAKD has been participating in the FOI Career Week since at least 2019; AKD's Kristina Leko Kuštrak featured in alumni panel. AKD also led a panel on information security.
• Orqa / AKD-Zaštita (BodyCam consortium)minor — niche cooperation agreementStrategic or Co-development PartnerTripartite Business Cooperation Agreement signed (2022) for the development of BodyCam system for citizen and user protection, bringing together AKD, AKD-Zaštita and Orqa.

Scale indicators13 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• De La Rue: UK-based secure printer producing passports, national ID documents, banknotes and tax/excise stamps for governments globally. Comparable to AKD's high-security print and government-document business lines; AKD's previous ownership of the Croatian mint further aligns the historical footprint.
• Veridos: Joint venture of Giesecke+Devrient and Bundesdruckerei supplying national eID systems, passport personalization, border-control and ICAO 9303 solutions to ministries. Closely comparable to AKD's national-document and EU-compliant eIDAS trust services offering, with similar technology focus and government customer profile.
• HID Global (Assa Abloy): US-headquartered identity solutions provider producing eID cards, passport chips, secure card issuance systems and PKI/digital identity middleware. Comparable to AKD in card issuance technology, PKI middleware and government-grade digital identity, though at larger scale.
• Orell Füssli: Swiss security printing and ID solutions provider covering banknotes, passports, ID cards and digital identity. Comparable mid-sized European secure-printing peer to AKD with similar government customer profile and international export model.
• Toppan Security: Division of Japan's Toppan Holdings producing polycarbonate ID cards, passport data pages, high-security print and traceability solutions for governments. Comparable technology stack (polycarbonate, laser engraving, secure documents) and similar export-oriented government customer base.
• Bundesdruckerei: German state-owned security printer producing the German national ID card, ePassport and Bundespersonalausweis, plus eIDAS qualified trust services and EU Digital Identity Wallet contributions. Closest state-owned European peer to AKD in mandate and technology profile.

Others

• NXP Semiconductors: Semiconductor supplier of secure elements, contactless chips and PKI hardware used inside eID, passport, banking and tachograph cards. Adjacent enabler/supplier to AKD's secure-document stack rather than a direct competitor, but materially shapes the technology roadmap.

Broad incumbents

• Thales (Digital Identity & Security): Thales DIS is the largest European provider of national eID cards, passports, driving licences, e-government trust services and tachograph cards. Directly comparable to AKD on stack (ICAO 9303 + eIDAS) and customer base (governments), but operates globally and across many adjacent verticals.
• IDEMIA: French identity and security provider producing passports, national ID cards, driver's licences, smart tachograph Gen2/Gen2v2 cards and banking cards for ministries and issuers worldwide. Directly competes with AKD for cross-border tenders (e.g., the Dutch 2019 emergency was triggered by an Idemia/Kiwa delivery failure).
• Giesecke+Devrient: German security tech group with divisions in government ID solutions, banknote printing, secure payment cards (PCI-certified personalization) and mobile trust services. Comparable to AKD across the secure-document, payment-card and PKI stack, though substantially larger and more diversified.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance19 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Agencija za komercijalnu djelatnost d.o.o.