TeleTech
TeleTech GmbH is a Zossen-based German system house (since 1990) that sells, installs, and services Alcatel-Lucent Enterprise telephony, networking, and unified communications solutions for SMB and mid-market customers across the Berlin-Brandenburg region.
- Company typePrivate
- Founded1990
- HeadquartersZossen, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TeleTech does
TeleTech GmbH is a privately held German telecommunications system house (Systemhaus) headquartered in Zossen, Brandenburg, founded in 1990. The company sells, installs, and services telecommunications and data technology solutions for small and medium businesses (KMU) and mid-to-large enterprises (MLE). Its core offerings include Alcatel-Lucent Enterprise IP-PBX systems, OmniSwitch enterprise network switches, access points, routers, headsets, contact center solutions, the Rainbow unified communications platform, and SIP trunk / DSL connectivity services delivered through its proprietary TT365 platform. TeleTech operates a one-stop-shop model combining hardware resale, professional consulting, recurring carrier/connectivity services, and ongoing support and maintenance contracts.
The company is concentrated in the Berlin-Brandenburg region with extended service coverage in Magdeburg and Cottbus, and has served over 3,000 customers across more than 35 years of operation. It has built specialized vertical solutions around two publicly funded markets: schools participating in the DigitalPakt digitalization program and elderly care / nursing homes eligible under dedicated federal Förderung programs. Its go-to-market is consultation-led, with technical consultants engaging prospects directly and producing quote-based pricing under multi-year service arrangements. Revenue streams blend one-time hardware sales, professional services fees, and recurring SIP trunk, DSL, and support subscriptions.
TeleTech has no disclosed institutional ownership, no funding history, and no public financial reporting. It maintains no proprietary AI or machine-learning capabilities and functions primarily as a value-added reseller and integrator of Alcatel-Lucent Enterprise technology rather than an independent software developer.
TeleTech firmographics
Firmographics- Name
- TeleTech
- Legal name
- TeleTech GmbH
- Website
- https://teletech-net.de
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TeleTech GmbH is a Zossen-based German system house (since 1990) that sells, installs, and services Alcatel-Lucent Enterprise telephony, networking, and unified communications solutions for SMB and mid-market customers across the Berlin-Brandenburg region.
- Ownership category
- akta.pro rank
TeleTech industry classification
Industry- Product category
- Business Telecommunications and Network Infrastructure Services
- NAICS
- Wired Telecommunications Carriers (517111), Telecommunications (517)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Telephone & Telegraph Apparatus (3661)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)
Keywords
Where TeleTech is headquartered
LocationHeadquarters
- HQ city
- Zossen
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
TeleTech business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Telecommunications Equipment Sales: Sale of hardware including IP phones, DECT phones, conference phones, network switches, access points, routers, and headsets from partners like Alcatel-Lucent Enterprise and Sennheiser/EPOS
- Consulting and Advisory Services: Professional consulting for telecommunications and data technology solutions, including system planning, implementation, and migration services
- SIP Trunk and Connectivity Services: Recurring connectivity services through TT365 platform offering SIP Trunk connections replacing traditional ISDN lines
- Support and Maintenance Services: Technical support services offering complete care packages with options for individualized service arrangements
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Individual consultation-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
TeleTech product offering
Product offeringCore offering
TeleTech GmbH is a German system house (Systemhaus) that sells, installs, and maintains telecommunications and data technology infrastructure for businesses and public institutions. Its core offering bundles Alcatel-Lucent Enterprise telephone systems, OmniSwitch enterprise networking, the proprietary TT 365 SIP Trunk/CTI/DSL platform, Rainbow cloud unified communications, and supporting hardware (phones, headsets, access points, routers, SBCs) with consultation, planning, and support services covering Berlin-Brandenburg, Magdeburg, and Cottbus.
Product overview
TeleTech GmbH is a German system house (Systemhaus) founded in 1990, providing integrated telecommunications and data technology solutions. The company offers a comprehensive portfolio organized around several core solution areas: telecommunications solutions (telephone systems, cloud telephony, contact center), data technology (WLAN, LAN, server, site networking), and the TT 365 cloud platform. The product portfolio includes Alcatel-Lucent Enterprise phone systems (deskphones, DECT phones, IP phones, conference phones like Konftel), Alcatel-Lucent OmniSwitch network switches (spanning access, distribution, and core layers), headsets (Sennheiser/EPOS and Alcatel-Lucent Aries series), access points, routers, and SBC devices. Key software/service offerings include Rainbow unified communications platform, SIP Trunk services, voice recording, alarm server, and fax server solutions. The company operates from Zossen, Germany, serving Berlin, Brandenburg, and Magdeburg regions.
Differentiator
Problem solved
Functional benefit
Products and services
- TeleTech Telekommunikation Solutions Integrated telecommunications solutions for businesses including telephone systems for SMBs (KMU) and large enterprises (MLE), cloud telephony, and contact center solutions, built on Alcatel-Lucent Enterprise platforms (OXO Connect, OmniPCX Enterprise). Designed for German businesses modernizing from ISDN to All IP.
- TeleTech Datentechnik Solutions Data technology solutions covering WLAN, LAN, server technology, and site networking for enterprise network infrastructure, designed for German businesses needing holistic network infrastructure support.
- TT 365 Platform TeleTech's proprietary cloud-based communication platform combining SIP Trunk, CTI (Computer Telephony Integration), and DSL connections to replace legacy ISDN lines and connect business telephone systems to the public telephone network.
- Alcatel-Lucent Enterprise Phone Systems Business telephone systems including deskphones, DECT phones, IP phones, and conference phones from Alcatel-Lucent Enterprise, supplied and integrated by TeleTech for business communications.
- Alcatel-Lucent OmniSwitch Series Enterprise network switches including access switches (OS2220, OS6350), distribution switches (OS6560, OS6860), and core switches (OS6900) for LAN and data center networking, including OmniVista 2500 management.
- Business Headsets Business headsets including Sennheiser/EPOS and Alcatel-Lucent Aries series headsets for desk phones and unified communications.
- Support and Maintenance Services Technical support and managed services offering the Rundum-Sorglos-Paket (complete carefree package) plus individualized service options, including troubleshooting and managed care arrangements for installed telecommunications and network infrastructure.
- All IP Migration Services Consulting and implementation services for transitioning businesses from traditional ISDN to modern IP-based telecommunications infrastructure across Germany.
- DigitalPakt Schule Solutions Specialized telecommunications and network infrastructure solutions for German schools and educational institutions under the DigitalPakt Schule digitalization funding program.
- Förderung Alten/Pflegeheime Solutions Specialized telecommunications, alarm, and communication solutions for elderly care and nursing home facilities, supported by dedicated German elderly-care funding programs.
Quantifiable outcome
- Serving over 3000 customers in Germany
Companies that use TeleTech
Customer profileSegments4 records
Ideal customer profiles4 records
TeleTech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
TeleTech partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Alcatel-Lucent EnterprisecorePrimary technology partner providing IP telephony systems, telephone switches, contact center solutions, and unified communications platforms. TeleTech offers Alcatel-Lucent OXE, OXO Connect, and related solutions as their core product line.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
TeleTech competitors and assessment
Company assessmentDirect peers
- q.beyond AG: German IT services provider for SMBs and mid-market, offering cloud, UC, and managed services — overlapping with TeleTech's SIP Trunk, cloud telephony, and managed services portfolio.
- Allgeier SE: German IT services group covering enterprise software, UC, and infrastructure services to mid-market, with a comparable SMB enterprise-IT orientation.
- SPIRIT/21 AG: German IT system integrator delivering unified communications, contact center, and enterprise networking solutions, comparable to TeleTech in vendor mix and mid-market focus.
- CANCOM SE: German-headquartered IT system house and managed services provider delivering UC, networking, and cloud solutions to mid-market and enterprise customers, directly overlapping TeleTech's SMB-to-enterprise value proposition.
- NetPlans GmbH: German system integrator focused on unified communications, networking, and IT infrastructure for SMBs — a close comparable in scale, vendor mix, and customer profile.
- Bechtle AG: Germany's largest IT system house, offering a comparable portfolio of hardware, networking, telecommunications, and managed services to SMB and enterprise customers across multiple regions.
- SHD System-Haus-Dresden GmbH: Regional German Systemhaus providing Alcatel-Lucent Enterprise telephony, networking, and managed services — highly comparable business model, vendor partnership, and target segments.
Broad incumbents
- T-Systems International: Deutsche Telekom's enterprise IT arm providing SIP Trunk, UCaaS, and networking services to large German enterprises and public sector — overlapping vertically but at much larger scale.
- Computacenter plc: Large European IT infrastructure and services provider delivering UC, networking, and managed services at enterprise scale — a broader incumbent with overlapping UC/networking capabilities.
- Enghouse Networks (Avaya successor): Vendor of enterprise telephony and contact center platforms; competes indirectly through the channel and is a possible alternative vendor partnership for customers similar to TeleTech's.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
TeleTech social profiles
Digital presenceTeleTech financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleTech leadership team
Management profileNumber of profiles
TeleTech funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleTech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleTech
What does TeleTech do?
TeleTech GmbH is a German system house (Systemhaus) that sells, installs, and maintains telecommunications and data technology infrastructure for businesses and public institutions. Its core offering bundles Alcatel-Lucent Enterprise telephone systems, OmniSwitch enterprise networking, the proprietary TT 365 SIP Trunk/CTI/DSL platform, Rainbow cloud unified communications, and supporting hardware (phones, headsets, access points, routers, SBCs) with consultation, planning, and support services covering Berlin-Brandenburg, Magdeburg, and Cottbus.
Is TeleTech a public or private company?
TeleTech is a private company. It is classified as unknown and is currently operating.
When was TeleTech founded?
TeleTech was founded in 1990. It employs 11 to 50 people.
Where is TeleTech based?
TeleTech is headquartered in Zossen, Germany, in the Europe region.
How does TeleTech make money?
Four revenue lines are on record. Telecommunications Equipment Sales are the primary driver. The others are consulting and Advisory Services, SIP Trunk and Connectivity Services and support and Maintenance Services.
Who are TeleTech's main competitors?
Direct peers on record are q.beyond AG, Allgeier SE, SPIRIT/21 AG, CANCOM SE, NetPlans GmbH, Bechtle AG and SHD System-Haus-Dresden GmbH. Broad incumbents are T-Systems International, Computacenter plc and Enghouse Networks (Avaya successor).
Does TeleTech have an API?
No public API is recorded for TeleTech.
What industry is TeleTech in?
TeleTech's product category is Business Telecommunications and Network Infrastructure Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAIAE, Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs). Its NAICS code is 517111 and its SIC code is 7385.