Pivotal

What Pivotal does

Pivotal (legally RMS Cash Solutions Limited TA Pivotal) is a Belfast-headquartered provider of cash and transaction management services operating across the United Kingdom and the Republic of Ireland. Founded in 2005, the company serves large corporations, independent retailers, and small and medium enterprises through a horizontal, size-tiered segmentation. Its service portfolio centers on cash management (cash flow optimisation and security), complemented by ATM replenishment and engineering services, cash-in-transit, merchant services, event financial support, and post/parcel/print logistics. The business operates through multiple registered entities: RMS Cash Solutions Limited TA Pivotal (Northern Ireland), RMS Cash Services Limited TA Pivotal (Republic of Ireland), and RMS Merchant Solutions Ltd (Northern Ireland).

The underlying operation is a physical logistics and cash-processing business built on a distribution network of cash vans and operational locations, ATM replenishment and engineering systems, and secure cash-in-transit transportation. Its principal technology asset is a customer-facing Cash Management Portal (hosted at pivotal24.com) that provides transaction visibility, transparency, and administrative time/cost savings. The company positions the portal and its management systems around ease of use, security, and operational reliability rather than differentiated software or data capabilities.

Commercially, Pivotal operates a sales-led, enterprise field-sales motion supported by an inside-sales/contact-centre function, using a consultative approach and quote-based custom pricing typically structured as multi-year contracts. Revenue is generated through managed services (cash management and cash-in-transit), professional services (ATM replenishment/engineering and post/parcel/print), and transaction fees (merchant services). Pricing is not publicly disclosed and is tailored to corporate needs. Following its October 2024 acquisition of Stoke-based Sec Plus, the company operates under the Pivotal Sec Plus brand and doubled its workforce from approximately 550 to 1,100 employees.

Name

Pivotal

Legal name

RMS Cash Solutions Limited TA Pivotal

Website

https://wearepivotal.io

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Pivotal is a Belfast-based provider of cash and transaction management services—including cash management, ATM replenishment, cash-in-transit, and merchant services—serving corporations, independent retailers, and SMEs across the UK and Ireland.

Ownership category

akta.pro rank

Product category

Cash Management Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Functions Related To Depository Banking, Nec (6099)

akta.pro primary industry

Payouts, Disbursements & Mass Payments Infrastructure (FSAGABAN)

Keywords

• Cash management services
• Cash in transit
• ATM replenishment
• Merchant services
• Transaction management

Headquarters

HQ city

Belfast

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Cash Management Services: Comprehensive cash management services ensuring optimised and secure cash flow for businesses
2. ATM Replenishment and Engineering: ATM replenishment and engineering services to maintain operational efficiency of cash machines
3. Merchant Services: Facilitation of smooth business transactions through merchant services
4. Cash in Transit Services: Secure transportation of cash between locations
5. Post, Parcel and Print Services: Additional operational services for business needs

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Pivotal delivers outsourced cash and transaction management services to corporations, independent retailers and SMEs across the UK and Ireland. Its offerings span day-to-day cash management, ATM replenishment and engineering, cash-in-transit, merchant services, event support, and ancillary post/parcel/print logistics, supported by a customer management portal that provides visibility and transparency over cash operations.

Product overview

Pivotal is a market-leading provider of cash and transaction management across the UK and Ireland, offering a comprehensive suite of services under its unified platform. The portfolio centers on Cash Management as the core offering, complemented by ATM Services (including replenishment and engineering), Merchant Services, Event Support, and Post/Parcel/Print services. The company also provides a proprietary Cash Management Portal that serves as the customer interface for managing cash operations. Following its acquisition of Sec Plus, the company operates under the Pivotal Sec Plus brand, combining cash-in-transit and security services into a single integrated offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Cash Management

Quantifiable outcome

• Time and cost savings for customers through management portal
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Sec PluscoreStrategic or Co-development Partner · 1 January 2024Pivotal acquired Stoke-based Sec Plus, doubling its workforce from approximately 550 to 1,100 employees. This acquisition significantly expanded Pivotal's operational scale and capabilities in the cash management sector.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Securitas: Swedish-headquartered global security services group providing guarding, cash handling, and ATM services across Europe. Comparable as a broad incumbent whose cash services division overlaps with Pivotal's CIT and merchant cash operations.
• G4S (Allied Universal): Global integrated security services provider that historically operated significant cash services and CIT operations in the UK and Ireland (now under Allied Universal). A broader incumbent that overlaps with Pivotal's CIT and security-services offerings as part of a wider services portfolio.
• Cardtronics: ATM operator and services provider (now part of NCR Atleos) with a presence in UK and Ireland retail banking and merchant cash access. Overlaps with Pivotal's ATM replenishment and merchant services offerings as part of a broader ATM services portfolio.
• Diebold Nixdorf: Global ATM manufacturer and services provider, with an ATM services business comparable to Pivotal's ATM replenishment and engineering offerings. A broader incumbent rather than a direct CIT competitor.
• NCR Atleos: ATM-focused spin-off from NCR that provides ATM hardware, software, and managed services to banks and retailers. Comparable as a broader incumbent serving the same ATM services and cash-management buyer ecosystem as Pivotal.

Direct peers

• Loomis: Swedish-headquartered global cash-in-transit and cash management specialist with operations across Europe, North America, and other regions. Directly comparable to Pivotal as a CIT and cash management provider, though at substantially larger scale and broader geographic footprint.
• Prosegur Cash: Spanish-listed global cash-in-transit and cash management operator serving retail, corporate, and institutional clients across Europe and Latin America. A direct analogue to Pivotal's core cash management and ATM services business in UK and Ireland.
• Brink's: US-headquartered global provider of cash management, ATM, and secure logistics services. Closely comparable to Pivotal's cash management, ATM replenishment, and CIT offerings, with overlap in retail and enterprise customer segments across multiple geographies.

Regional players

• Cash Connect: South Africa-based cash management and CIT specialist serving retail and commercial customers. Comparable business model to Pivotal's cash management, ATM, and CIT services, but operating in a different geography with limited direct competition in UK/Ireland.

Others

• CMS Payments Intelligence: Independent UK cash-centre and payments intelligence consultancy serving retailers and CIT providers. Comparable as a UK-focused cash-management ecosystem participant, though operating as a consultancy/advisor rather than a direct CIT competitor to Pivotal.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/wearepivotalio
• LinkedInlinkedin.com/company/wearepivotalio

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pivotal