City of Waukegan
- Company typePrivate
- Founded1859
- HeadquartersWaukegan, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
City of Waukegan firmographics
Firmographics- Name
- City of Waukegan
- Legal name
- City of Waukegan
- Website
- https://waukeganil.gov
- Company type
- Private
- Founded year
- 1859
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
City of Waukegan industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Administration of Housing Programs, Urban Planning, and Community Development (9251), Waste Collection (56211), Sewage Treatment Facilities (22132), Administrative and Support and Waste Management and Remediation Services (56)
- SIC
- Refuse Systems (4953), Water Supply (4941), Sanitary Services (4950)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Local Public Health & Human Services Administration (BPAIACAK), Municipal Tax & Revenue Administration (Local) (BPAIACAD)
Keywords
Where City of Waukegan is headquartered
LocationHeadquarters
- HQ city
- Waukegan
- HQ country
- United States
- HQ region
- North America
Offices11 records
Markets served
City of Waukegan business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Others
Revenue model
- Property Taxes: Primary revenue source for municipal operations and services
- Water Billing and Collections: Water usage charges billed to residents and businesses, collected through property tax or direct billing
- Business Licenses and Permits: Revenue from business licensing, building permits, rental licenses, and various city permits
- Yard Waste Collection Fees: Season subscription at $162.55 per household and pay-per-bag stickers at $3.04 each for yard waste collection service
- Waste Collection (billed via property tax): Weekly residential garbage and recycling collection billed through property tax
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Season Subscription for yard waste collection |
| Unit Pricing | Pay-as-you-go | Pay-per-bag yard waste stickers |
| Usage-based | Monthly | Water billing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
City of Waukegan product offering
Product offeringCore offering
The City of Waukegan provides core municipal government services to its residents, property owners, and businesses, including public safety (police and fire protection), water and sewer utility service, solid waste and yard waste collection, planning and zoning administration, building permits and inspections, business licensing, and vehicle registration stickers. These services are delivered through City Hall and department offices, with parallel online portals that enable 24/7 payments, service requests, and reporting.
Product overview
The City of Waukegan's official website is a comprehensive municipal services platform built on the CivicPlus CivicEngage content management system. The offering consists of a unified citizen-facing portal providing access to all city departments and services, integrated with third-party platforms for payments (InvoiceCloud, Collector Solutions, GreenPay), emergency notifications (OnSolve), waste management (LRS), and mosquito control (Clarke). Core service modules include Police Department services (online report filing, anonymous TIP reporting, crime analysis), Fire Department services (fire prevention permits, EMS records, safety programs), Planning and Zoning (unified development ordinance, permit applications, historic preservation), Public Works (automatic meter reading, infrastructure maintenance, tree permits, adopt-a-road program), and administrative services (business licenses, vehicle registration, water billing). The city also operates cooling centers and emergency alert systems for public safety.
Differentiator
Problem solved
Functional benefit
Products and services
- Water Utility Service and Online Bill Payment Water and sewer service delivered to residential and commercial accounts within the city, billed through Automatic Meter Reading (AMR) and payable online via the city website.
- Yard Waste Collection Program Subscription-style seasonal curbside collection of yard waste bags and bundles from residents, with sign-up and renewal available online.
- Business License Issuance and Renewal Issuance and renewal of business licenses for commercial operators located within the City of Waukegan, processed through City Hall and online payment channels.
- Building Permits and Inspections Permit issuance and required inspections for construction, renovation, and demolition work performed by property owners and contractors within city limits.
- Vehicle Registration Stickers Annual sale of vehicle registration stickers at a unit price per sticker, available through designated city sales locations.
- Police Services and Online Reporting Police protection, response, and investigative services to city residents and businesses, supplemented by online police report filing and anonymous TIP submission.
- Fire Services and Fire Prevention Permits Fire suppression, emergency response, and fire prevention bureau permit issuance for businesses and property owners subject to fire code compliance.
- Planning and Zoning Services Administration of the Unified Development Ordinance, including zoning reviews, planning approvals, and development guidance for property owners, developers, and businesses.
- Public Works Service Requests Online work-order submission and tracking for public works issues such as potholes, streetlight outages, and tree removals via the Adopt-a-Road program.
- Emergency Alert System (OnSolve) Community mass-notification service that sends emergency alerts and weather warnings to subscribed residents and businesses.
Quantifiable outcome
- ISO Class 2/2X fire rating - top 4-6% of fire departments nationwide
- +2 more outcomes
Companies that use City of Waukegan
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
City of Waukegan technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature3 records
City of Waukegan partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- LRS (Lakeshore Recycling Services)coreLRS is the contracted waste collection provider for Waukegan, handling residential garbage, recycling, and yard waste collection. They provide once-per-week collection services and operate the curbside collection program.
- Clarke Mosquito ControlcoreClarke is the city's mosquito control contractor, providing integrated pest management services including surveillance, source reduction, larvicide and adulticide treatments, and community notification through their portal.
- Professional Meters, Inc. (PMI)corePMI was contracted to install Automatic Meter Reading (AMR) water meters throughout the city, replacing approximately 90% of water meters to enable remote reading and leak detection.
- CivicPluscoreCivicPlus provides the CivicEngage content management system powering the City of Waukegan's official website, enabling citizen engagement, online services, and government communications.
Scale indicators4 records
Recent moves9 records
Expansion highlights5 records
City of Waukegan competitors and assessment
Company assessmentOthers
- CivicPlus: Vendor partner providing the CivicEngage CMS that powers the city's digital citizen engagement platform. Listed as an enabling/technology peer rather than a competing service provider.
Direct peers
- Village of Skokie, IL: Nearby Illinois municipality of similar population scale providing police, fire, public works, water, and community services. Comparable suburban-style municipal peer for benchmarking.
- City of Naperville, IL: Major Illinois municipality known for digital citizen services and strong public safety infrastructure, providing a benchmark for digital service delivery, ISO fire ratings, and economic development peer comparison.
- City of Evanston, IL: Adjacent Lake County, IL municipality of comparable population on Lake Michigan that delivers the same bundle of police, fire, public works, water, planning, and permitting services. Most direct functional peer for cross-jurisdictional comparison within Illinois.
- City of Elgin, IL: Mid-sized Illinois city operating police, fire, public works, water, and community development programs. Comparable for service portfolio and demographic profile to Waukegan.
- City of North Chicago, IL: Neighboring Lake County municipality directly adjacent to Waukegan, providing police, fire, public works, water, and community development services of similar scope and size, making it a tight geographic and operational peer.
- City of Aurora, IL: Second-largest city in Illinois with comparable municipal services including utilities, public safety, planning and economic development. A relevant peer for benchmarking scale and service delivery of mid-sized Illinois cities.
- City of Joliet, IL: Large Illinois city offering the same core municipal functions (police, fire, public works, water/sewer, permitting, community development) with similar population and revenue scale. Comparable for service-line benchmarking.
Broad incumbents
- Lake County, Illinois: County-level government overlapping Waukegan's service area and providing broader regional services (public health, environmental quality, infrastructure). Comparable at the tier above for intergovernmental services.
Regional players
- City of Lake Forest, IL: Neighboring Lake County municipality providing traditional municipal services in a similar geographic and demographic setting. Useful for cross-jurisdictional benchmarking of ISO ratings and service levels.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
City of Waukegan social profiles
Digital presenceCity of Waukegan financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Waukegan leadership team
Management profileNumber of profiles
Profiles8 records
City of Waukegan funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Waukegan M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Waukegan
What does City of Waukegan do?
The City of Waukegan provides core municipal government services to its residents, property owners, and businesses, including public safety (police and fire protection), water and sewer utility service, solid waste and yard waste collection, planning and zoning administration, building permits and inspections, business licensing, and vehicle registration stickers. These services are delivered through City Hall and department offices, with parallel online portals that enable 24/7 payments, service requests, and reporting.
Is City of Waukegan a public or private company?
City of Waukegan is a private company. It is classified as state government owned and is currently operating.
When was City of Waukegan founded?
City of Waukegan was founded in 1859. It employs 51 to 100 people.
Where is City of Waukegan based?
City of Waukegan is headquartered in Waukegan, United States, in the North America region.
How does City of Waukegan make money?
Five revenue lines are on record. Property Taxes are the primary driver. The others are water Billing and Collections, business Licenses and Permits, yard Waste Collection Fees and waste Collection (billed via property tax).
Who are City of Waukegan's main competitors?
CivicPlus is listed as an others. Direct peers are Village of Skokie, IL, City of Naperville, IL, City of Evanston, IL, City of Elgin, IL, City of North Chicago, IL, City of Aurora, IL and City of Joliet, IL. Lake County, Illinois is listed as a broad incumbent. City of Lake Forest, IL is listed as a regional player.
Does City of Waukegan have an API?
No public API is recorded for City of Waukegan.
What industry is City of Waukegan in?
City of Waukegan's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 9251 and its SIC code is 4953.