Ethnic Communities Council of Queensland

What Ethnic Communities Council of Queensland does

Ethnic Communities Council of Queensland (ECCQ) is a registered charity and member-based peak body incorporated in Queensland, Australia (The Ethnic Communities Council Of Queensland Limited, ABN 55010151256), founded in 1976 to represent the needs and goals of multicultural communities and promote a socially cohesive, equitable, and multicultural Queensland. It serves culturally and linguistically diverse (CALD) individuals, community associations, and seniors across Queensland, delivering services through three principal divisions: the ECCQ peak body (policy and advocacy, community training and employment, multilingual health programs), Diversicare (in-home aged care), and Berlasco Court Caring Centre (fully accredited residential aged care). Member-based governance anchors the organisation, with over 400 individual and association members holding voting rights, board eligibility, and policy input — supported by Individual, Association, and Corporate membership tiers.

ECCQ's underlying technology footprint is modest but mission-aligned: a WordPress-based public website (eccq.com.au) delivered in 20+ languages via the GTranslate integration, a Community Learning Hub (learning.eccq.com.au) hosting free and paid courses on governance, leadership, mental health, and cultural awareness, a dedicated Aged Care Training Hub (training.eccq.com.au) for workforce training, and a searchable multilingual resource library covering BBV, STI, hepatitis, mental health, chronic diseases, and aged care across 90+ languages. No public API, SDK, or AI/ML capability is offered; the stack prioritises accessibility and multilingual reach over technical sophistication.

Revenue is generated from a diversified mix of government and grant funding (supporting aged care, health, and training programs), membership subscription fees across three tiers, online donations (minimum A$2), aged care service fees from Diversicare and Berlasco Court, and fees from paid training courses and professional services (Aspire to Succeed, Bright Future Project, BASE Traineeships, IESP, Speak My Language). Distribution is multi-channel: direct service delivery (in-home and residential aged care), self-serve online learning, event-based member engagement, and outreach through community associations. Customers/end beneficiaries span individual CALD consumers, community associations (400+ members), aged care residents and home-care clients, and government funders — though specific anchor customers and revenue split are not publicly disclosed.

Name

Ethnic Communities Council of Queensland

Legal name

The Ethnic Communities Council Of Queensland Limited

Website

https://eccq.com.au

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

251–500 employees

Short description

Ethnic Communities Council of Queensland (ECCQ) is a registered charity and member-based peak body, founded in 1976, that represents over 400 multicultural associations and delivers aged care (Diversicare, Berlasco Court), multilingual health programs, training, and policy advocacy for culturally and linguistically diverse communities across Queensland, Australia.

Ownership category

akta.pro rank

Headquarters

HQ city

West End

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government & Grant Funding: ECCQ is a registered charity (ABN 55010151256) delivering high-quality aged care services, health programs (Love Health, Chronic Disease), and community training/employment programs (Aspire to Succeed, Bright Future Project, BASE Traineeships). The aged care and health service divisions indicate diversified income from government contracts, grants, and program-specific funding for CALD communities.
2. Membership Fees: Membership-based organisation with separate Individual Membership, Association Membership, and Corporate Membership tiers, plus a 'Pay Fees' product page. Members receive voting rights, board candidacy, policy input, newsletter access, and event discounts.
3. Donations: Online donation system accepting contributions from a minimum of $2. Funds support multilingual resources, multicultural programs across Queensland (including remote communities), community learning programs, and aged care provider training.
4. Aged Care Service Fees: Service revenue from Diversicare (in-home aged care supports tailored to CALD clients) and Berlasco Court (fully accredited residential care facility for residents from diverse cultural backgrounds).
5. Training & Professional Services: Revenue from the Community Training and Employment program (Aspire to Succeed, Bright Future Project, BASE Traineeships), the Interpreter Employment Success Program (IESP), Speak My Language, scholarships, and paid courses on the Learning Hub.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Core offering

ECCQ is a member-based peak body and registered charity delivering culturally responsive aged care (Diversicare in-home care and Berlasco Court residential facility), community health programs (Love Health for BBV/STI and Chronic Diseases), multilingual community training and employment pathways (Aspire to Succeed, Bright Future Project, BASE Traineeships, IESP, Speak My Language, scholarships), an online learning hub, and policy and advocacy services for culturally and linguistically diverse (CALD) communities across Queensland. Its services are delivered with bilingual/multilingual staff and supported by a multilingual resource library spanning 90+ languages.

Product overview

ECCQ is a community peak body / not-for-profit offering a portfolio of community programs and services rather than a single unified software product. Its offering spans aged care services (Diversicare home care and Berlasco Court residential care), community health programs (Love Health, Chronic Diseases), training and employment pathways (Community Training & Employment, IESP, BASE Traineeships, Aspire to Succeed, Bright Future Project, Speak my Language), an online learning hub, policy and advocacy work, and member networks (WEN, YEN). These programs are co-branded under the ECCQ brand and connect via the central eccq.com.au portal, which links to sub-portals such as learning.eccq.com.au (Online Learning Hub / Aged Care Training Hub), training.eccq.com.au, and donate.eccq.com.au.

Differentiator

Problem solved

Functional benefit

Brands

• Diversicare: ECCQ's in-home aged care division providing friendly, quality in-home supports to help multicultural clients live happy, independent lives. Distinct brand with its own logo.
• Berlasco Court
• Racism Register
• Love Health
• Aged Care Training Hub

Products and services

• Diversicare ECCQ's in-home aged care service providing friendly, quality in-home supports tailored to multicultural seniors and their families across Queensland, helping them live independently with culturally appropriate care.
• Berlasco Court Caring Centre

Quantifiable outcome

• Represents over 400 member individuals and associations across Queensland
• +2 more outcomes

Named customers1 record

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Racism Register (racismregister.org)minorStrategic or Co-development PartnerECCQ links to the Racism Register from its site footer as an aligned external initiative. The specific nature of the partnership is not described in the source material.
• Seek.com.auminorChannel Partner/ Reseller/ DistributorECCQ directs job seekers to its Seek.com.au advertiser page (advertiserid=400666366) for job vacancies in the aged care and other divisions. Seek serves as the job distribution channel.
• GTranslatecoreTechnology or IntegrationGTranslate powers the multilingual delivery of the ECCQ website across 20+ languages, with flag-based language switchers visible site-wide. This is a critical technology integration enabling ECCQ's multilingual reach.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Multicultural NSW: NSW Government-supported peak body for multicultural communities, providing policy input, community programs, and multilingual resources — directly comparable in role and operating model to ECCQ.
• Australian Multicultural Community Services (AMCS): Victorian not-for-profit delivering in-home aged care, respite, and community programs tailored to CALD seniors — directly comparable to ECCQ's Diversicare and Berlasco Court offerings.
• Ethnic Communities' Council of Victoria (ECCV): Victorian state-level multicultural peak body representing ethnic community organisations, comparable to ECCQ in structure, membership model, and policy advocacy remit — the closest jurisdictional peer to ECCQ.
• Multicultural Aged Care Inc (WA): WA-based not-for-profit providing culturally appropriate aged care services, training, and resources to CALD seniors — closely comparable to ECCQ's combined aged care + training portfolio.
• Multicultural Communities Council of Western Australia (MCCWA): WA state-level multicultural peak body offering membership, policy advocacy, and community programs; serves the same function as ECCQ for Western Australia.

Emerging players

• Australian Centre for Cultural Diversity in Ageing: Specialist centre supporting aged care providers to deliver culturally inclusive care through training and resources; comparable to ECCQ's Aged Care Training Hub and Cultural Awareness in Aged Care courses.

Others

• COTA Australia (Council on the Ageing): National advocacy peak for older Australians, engaging on aged care reform including the CHSP-to-Support-at-Home transition that ECCQ is also actively submitting on — comparable in aged care policy positioning.
• Settlement Council of Australia (SCOA): National peak body for settlement and migrant support services; adjacent rather than directly competing, with overlapping CALD community reach and federal-level policy advocacy.

Broad incumbents

• Leading Age Services Australia (LASA): National peak body for aged care providers across Australia, including residential and home care operators; comparable as an industry-level advocacy and policy counterpart to ECCQ's aged care division.
• Federation of Ethnic Communities' Councils of Australia (FECCA): National peak body representing state and territory ethnic community councils including ECCQ; comparable at the federal level for policy submissions, advocacy, and sector representation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/eccq
• Facebookfacebook.com/ECCQld
• LinkedInlinkedin.com/company/eccq

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ethnic Communities Council of Queensland