What Complete Delivery Solution does

Complete Delivery Solution (CDS) is a privately held transportation broker headquartered in Raleigh, North Carolina, and operating as a subsidiary of Care Services, LLC. Founded in 2012 to deliver STAT prescription medications from retail pharmacies to long-term care facilities, CDS has since extended into healthcare, retail, critical parts, and third-party logistics, serving 9,000+ long-term care facilities, 600+ correctional facilities, and 7,000+ retail pharmacy pickup locations. The company does not operate its own fleet; it acts as a broker pursuant to 49 C.F.R. Part 371 (MC docket number 854817-B), routing orders through a credentialed network of 3,000+ courier partners that cover 85% of U.S. zip codes and 94% of the national population base.

CDS monetizes exclusively on a per-delivery basis with no subscription or upfront fees, and supports ordering through a self-serve web portal, a public API for embedded integration, and a 24/7 contact center that answers 95% of calls directly with an agent. The technology stack is proprietary and built in-house: an order submission and tracking portal, a real-time dashboard with reporting and analytics, a driver mobile application with geolocation tracking, and a Transportation Management System with routing optimization, all backed by API integration into customer ERP and order management systems. HIPAA-compliant protocols, including hard-script handling and receiver verification, underpin its core healthcare and long-term care pharmacy positioning.

The company's go-to-market combines inside sales and a direct phone/contact-form motion with API-first enterprise integrations, and it maintains exclusive delivery partnerships with leading long-term care back-up pharmacy providers MedCall and GeriScriptRx. CDS is bootstrapped under its corporate parent with no disclosed outside funding and positions itself as a single national alternative to managing multiple regional couriers, consolidating them onto one invoice with standardized service-level agreements.

Name

Complete Delivery Solution

Legal name

Complete Delivery Solution, LLC

Website

https://home.completedeliverysolution.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Complete Delivery Solution is a U.S. transportation broker that uses a 3,000+ courier network and proprietary TMS, portal, and API to deliver on-demand, same-day, and scheduled packages for long-term care, healthcare, retail, critical parts, and 3PL customers.

Ownership category

akta.pro rank

Product category

Last-Mile Delivery Services

NAICS

Couriers and Express Delivery Services (49211), Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (492210)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industries

Same-Day / On-Demand Express Courier (TLAAABAG), Home Healthcare & DME Delivery (Oxygen, Supplies) (TLAAAIAE), Oversize/Heavy Express & White-Glove Time-Definite (TLAAABAJ)

Keywords

• Last-mile delivery
• Same-day delivery
• Medical courier
• Pharmacy delivery
• Logistics broker

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Transaction Fees: CDS charges per delivery transaction. There are no upfront costs or subscription fees - customers only pay for deliveries placed through the platform. This is a pure transaction-based model where volume discounts can be obtained through consolidated delivery volume across the nationwide network.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Complete Delivery Solution operates as a national broker of last-mile delivery services, connecting businesses with a network of 3,000+ credentialed courier partners across 85% of U.S. zip codes. It provides on-demand, same-day, and scheduled delivery of time-sensitive packages—including STAT prescription medications, retail packages, medical specimens, and emergency parts—through a proprietary web portal, API integration, and 24/7 contact center.

Product overview

Complete Delivery Solution operates as a unified last-mile delivery platform combining proprietary technology with a national courier network. The platform consists of core delivery service tiers (On-Demand, Same-Day, and Scheduled) supported by the Web Portal for order submission and tracking, the Driver Mobile Application for courier partners, and the Transportation Management System (TMS) with routing optimization. API Integration Services enable customers to connect their existing systems to CDS. The platform serves healthcare, retail, critical parts, long-term care, and third-party logistics industries through a network of over 3,000 credentialed courier partners covering 85% of U.S. zip codes.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Demand Delivery Services Immediate delivery service for emergency medical equipment, prescription medications, documents, critical parts, and time-sensitive packages needed within hours, accessible via the CDS portal or API integration.
• Same-Day Delivery Services Delivery service for packages requiring completion within the same day, accessible through the web portal or API integration across the nationwide courier network.
• Scheduled Delivery Services Future-dated delivery service allowing customers to schedule pickup and drop-off locations, delivery dates, and special handling instructions in advance.

Quantifiable outcome

• Prescription delivery within two hours on orders within 35 miles
• +4 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• MedCallcoreChannel Partner/ Reseller/ DistributorCDS is the exclusive delivery service provider for MedCall, the nation's leading back-up pharmacy provider serving the long term care market. This partnership positions CDS as the primary delivery partner for MedCall's STAT prescription delivery needs to long term care facilities.
• GeriScriptRxcoreChannel Partner/ Reseller/ DistributorCDS is the exclusive delivery service provider for GeriScriptRx, another nation's leading back-up pharmacy provider serving the long term care market. This exclusive relationship ensures CDS handles all prescription deliveries for GeriScriptRx customers.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Veho: Digital-first last-mile delivery network using crowdsourced drivers for e-commerce parcels. Competes head-to-head with CDS for retailer and DTC shipper volumes using a tech-driven courier platform.
• AxleHire: Tech-enabled same-day and next-day last-mile parcel delivery startup serving retailers and shippers with crowdsourced driver networks. Directly comparable to CDS on on-demand courier aggregation model and customer base.
• Dropoff: Same-day last-mile delivery service with a strong healthcare and medical courier focus, mirroring CDS's vertical specialization in healthcare logistics and STAT delivery.
• Lasership: Same-day and next-day package delivery carrier serving retailers and shippers on the US East Coast. Closely comparable in product offering to CDS's same-day scheduled and on-demand services.
• Roadie (UPS): Crowdsourced same-day delivery platform now part of UPS, providing on-demand courier services to retailers and shippers. Highly comparable model and customer overlap with CDS.

Broad incumbents

• FedEx SameDay City: FedEx's same-day metropolitan delivery service for time-critical shipments. Overlaps with CDS's on-demand and same-day offerings and competes for healthcare, retail, and critical-parts customers.
• OnTrac: Regional parcel carrier that has expanded into nationwide ground parcel services, overlapping with CDS's e-commerce and retail last-mile offering but with owned assets and broader scale.
• UPS Healthcare (Marken): UPS's dedicated healthcare logistics arm providing medical courier, specimen, and pharma delivery. Competes with CDS for the LTC, pharmacy, and healthcare customer base CDS has built.

Emerging players

• Bond: Same-day delivery startup operating in select US metros for premium and retail shippers. Comparable in same-day service model and tech-driven dispatcher approach to CDS.
• GoBolt: Tech-enabled last-mile and middle-mile delivery provider serving retailers and 3PLs with a focus on sustainable fleets. Comparable in last-mile aggregation and 3PL channel exposure to CDS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Delivery Solution