National Recall Alert Center

What National Recall Alert Center does

National Recall Alert Center (NRAC) is a federally-approved 501(c)(3) non-profit organization founded in 1973 and headquartered in Washington, D.C. with a New Jersey office in Marlton. The company provides real-time 24/7/365 recall alerting, tracking, tracing, and compliance reporting services to US hospitals and healthcare facilities. Its core product is the E.C.L.A.S.S. (Exclusive Comprehensive Liaison Alert Secure System), a cloud-based closed-loop platform that covers all hospital departments including pharmacy, dietary, laboratory, devices, supply chain, and nursing stations. The system differentiates through a proprietary triple-alerting mechanism for Class 1 recalls (death-causing events), a 4-way filtering process, and exclusive identifier matching to hospital inventory. NRAC reports that 4 out of 5 US hospitals use its service, with over 3,500 member facilities, and the company maintains an unblemished record of never having missed a product recall since its founding.

NRAC operates a subscription-based revenue model with annual billing, offering no-contract service that hospitals can leave at any time. Pricing is described as 'a few cups of coffee per day' per facility, with a free evaluation/trial period and grants available to offset costs for eligible hospitals across 46 of 50 states. The go-to-market combines direct enterprise sales (via phone, web, and demos), GPO channel partnerships with Premier Inc. and Magnet Group, and member referrals. Additional alliances include INFOR (exclusive data integrator), CIHQ (accreditation data partner), TrackCore (tissue/implant tracking), and Recall Returns (recall returns processing). A multi-million dollar insurance policy protects member facilities.

The customer base is concentrated entirely in the US healthcare vertical (acute care hospitals, surgery centers, rehabilitation hospitals, medical complexes), with no geographic or vertical diversification. The organization has 11-50 employees, depends on no paid sales staff, and operates with minimal marketing expenditure consistent with its non-profit cost structure. Dr. Mark N. Cohen, a MENSA member, founded NRAC and received the 2024 Copper Black Award for Creative Achievement. The company has also received recognition from the Patient Safety Movement Foundation (2017) and Magnet Group (2015).

Name

National Recall Alert Center

Legal name

National Recall Alert Center

Website

https://recallalert.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

11–50 employees

Short description

National Recall Alert Center is a 501(c)(3) non-profit founded in 1973 that provides real-time cloud-based recall alerting, tracking, and compliance reporting to US hospitals through its proprietary E.C.L.A.S.S. system, serving over 3,500 healthcare facilities.

Ownership category

akta.pro rank

Product category

Hospital Recall Management Services

NAICS

Business Service Centers (56143), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Recall Management & Incident Response Coordination (HLAJAEAI)

akta.pro secondary industry

Recall Readiness, Mock Recall & Crisis Response Verification (AFALAGAB)

Keywords

• Hospital recall alerts
• Recall compliance reporting
• Medical device tracking
• Hospital safety management
• Product recall monitoring

Headquarters

HQ city

Marlton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hospital Membership/Subscription: Subscription-based service fees from hospital members. As a non-profit 501(c)(3) federally-approved organization, NRAC operates at low cost with minimal marketing spend and no paid sales staff. Grants are available to partially or fully offset costs for eligible facilities.
2. Grant-Funded Services: As a federally-approved 501(c)(3) non-profit, NRAC receives grants that help offset service costs for hospitals. Currently over 317 fully paid grants available across 46 states. Founders grants also available for specific facilities in specific states.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

National Recall Alert Center provides real-time 24/7/365 product recall alerting, matching, tracking, tracing, and full compliance reporting for US hospitals through its proprietary cloud-based E.-C.L.A.S.S. platform. The service covers all hospital departments including pharmacy, dietary, laboratory, devices, supply chain, and nursing stations, with triple-alerting for Class 1 recalls. The organization operates as a federally-approved 501(c)(3) non-profit and offers grant assistance to offset costs for member facilities.

Product overview

National Recall Alert Center offers the E.-C.L.A.S.S. system as its core product — described as the nation's only closed-loop recall alerting and management system. The system provides real-time 24/7/365 recall alerting, matching, tracking, tracing, total management, and full compliance reporting for hospitals. It covers all hospital departments including pharmacy, dietary, laboratory, devices, supply chain, and nursing stations. The system is cloud-based, requires no IT integration, features a user-friendly dashboard, and includes a triple-alerting feature for Class 1 recalls.

Differentiator

Problem solved

Functional benefit

Brands

• E.-C.L.A.S.S. Nation's Only System That Does It All: Recall Alerting For Every Department in Your Facility as well as: Matching, Tracking, Tracing, Total Management and Full Compliance Reporting System

Products and services

• E.-C.L.A.S.S. System (Exclusive Centralized Recall Alerting, Matching, Tracking, Tracing, Total Management and Full Compliance Reporting)
• Hospital Recall Alert Membership Service Subscription-based membership service for US hospitals providing access to the E.-C.L.A.S.S. recall management platform with assigned personal liaison, around-the-clock customer service, multi-million dollar insurance protection, and no contract required. Includes grant funding opportunities for eligible facilities across 46 states.

Quantifiable outcome

• Reduces recall review time from 30 minutes to under 5 minutes per hospital per week
• +4 more outcomes

Named customers15 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• INFORcoreTechnology or IntegrationNRAC is proud to announce its alliance with INFOR as its exclusive data integrator for critical recall alerts used in hospital and medical facilities. INFOR builds business software for specific industries in the cloud with 16,000 employees and over 90,000 customers in more than 170 countries.
• Recall ReturnscoreStrategic or Co-development PartnerNRAC alliance with Recall Returns as its exclusive partner for recall returns processing. Recall Returns handles paperwork, packing and shipping of recalled products using the Outdate Rx network. A subsidiary of Outdate Rx, a leading pharmaceutical reverse distributor.
• CIHQcoreTechnology or IntegrationNRAC is proud to announce its alliance with CIHQ as its exclusive data integrator for critical recall alerts used in hospital and medical facilities. CIHQ is a leading accreditation organization focused on advancing quality in healthcare with a network of over 10,000 healthcare organizations.
• Premier Inc.coreChannel Partner/ Reseller/ DistributorNRAC is vetted by and a proud member of Premier Inc. Group Purchasing Organization. Premier serves healthcare facilities across the United States.
• Magnet GroupcoreChannel Partner/ Reseller/ DistributorNRAC is vetted by and a proud member of Magnet Group (Mid-Atlantic Group Network of Shared Services). Magnet Group serves approximately 9,500 providers including hospitals, alternate care facilities, and physician practices.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• McKesson: McKesson is a major pharmaceutical and medical distributor with internal recall communications to its hospital and provider customers. Comparable to NRAC as a recall-touched channel for hospitals, but recall alerting is one capability within a much wider distribution and services portfolio.
• Owens & Minor: Owens & Minor is a medical-surgical distribution and supply-chain services company that participates in hospital recall workflows for the products it distributes. It overlaps with NRAC's recall pipeline at the supply-chain level but lacks a dedicated hospital-facing recall alerting subscription product.
• Vizient: Vizient is a healthcare performance and GPO organization serving hospitals, including supply-chain, quality, and compliance advisory. It is comparable because Vizient sits at the same GPO/IDN layer as NRAC's Premier/Magnet partners and could in principle bundle recall compliance into its performance offerings.
• Stericycle: Stericycle is a large regulated-services firm offering product recall, document destruction, and waste services across healthcare and consumer industries. It overlaps with NRAC's recall alerting and compliance remit but serves a much broader portfolio and lacks NRAC's hospital-only, 24/7/365 alerting focus.
• Cardinal Health: Cardinal Health is one of the largest US medical product distributors and runs internal recall notification programs to its hospital and pharmacy customers. It is comparable to NRAC because it touches the recall alerting workflow, although as a vertical within a broader distribution business rather than as a standalone service.
• Wolters Kluwer Health: Wolters Kluwer provides regulatory, clinical decision, and compliance information services to hospitals and life sciences organizations. Comparable to NRAC because its compliance/regulatory feeds could displace or augment a hospital recall alerting subscription for buyers who already license Wolters Kluwer content.
• Premier Inc. Premier Inc. is one of NRAC's core GPO partners and the largest US healthcare GPO, providing supply-chain contracting, performance, and consulting services to member hospitals. It is comparable as both an indirect distributor and a potential competitive substitute should Premier ever bundle its own recall compliance tooling.

Emerging players

• Greenlight Guru: Greenlight Guru is a cloud quality management system tailored to medical device manufacturers, including complaint handling and corrective action modules. Comparable to NRAC as a regulated-industry QMS that handles recall-adjacent workflows, though it primarily targets manufacturers rather than hospital subscribers.
• Veeva Systems: Veeva's Vault Quality and Vault Regulatory suites serve life sciences and medical-device manufacturers on quality and compliance workflows. While aimed upstream of hospitals, Veeva is comparable as a modern cloud-native compliance platform that could eventually be extended downstream into provider-side recall use cases.
• Rimsys: Rimsys provides regulatory affairs and recall/quality management software for medical device manufacturers. It is comparable because it manages the manufacturer-side counterpart to NRAC's hospital-side recall ingestion, and either party could expand across the boundary over time.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Recall Alert Center