City West Water
Greater Western Water (formerly City West Water) is a Victorian government-owned water utility providing water supply, sewerage, recycled water, and trade waste services to residential, commercial, industrial, and developer customers across Melbourne's western suburbs.
- Company typePrivate
- Founded1996
- HeadquartersFootscray, Australia
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What City West Water does
City West Water, now operating as Greater Western Water (GWW), is a government-owned water corporation established under the Water Industry Act 1994 (Victoria) and headquartered in Melbourne, Australia. It was founded in 1996 and employs 251-500 people. GWW provides essential water supply, sewerage, recycled water, and trade waste management services to residential, commercial, industrial, and developer customers across an exclusive service territory covering Melbourne's western suburbs and regional towns including Melton, Gisborne, and Romsey. As a regulated monopoly, customer acquisition is inherent to geographic designation rather than competitive sales, and the entity is accountable to the Victorian Government through the Essential Services Commission.
The company's core technology stack consists of physical water infrastructure — reservoirs, water filtration plants (e.g., Romsey Water Filtration Plant), recycled water plants (Gisborne, Melton), sewer networks, and the Western Irrigation Network — complemented by digital customer-facing platforms including the My GWW self-service portal, the Property Plus development hub, and a real-time Faults Map for outage reporting. Differentiated technical capabilities include integrated water management (stormwater, drinking, recycled), piped recycled water schemes, and specialized trade waste systems with pH management, grease traps, and electromagnetic flow metering.
GWW's revenue model is a mix of usage-based water supply charges, recurring sewerage fees, transaction-based trade waste charges, and one-time developer connection fees, with pricing set annually under regulatory oversight (2026-27 pricing recently announced). GTM motion is inherently territory-based rather than sales-led, with digital account management, in-person customer service centers, and field representatives serving developers and builders. The customer base is segmented across residential, business/commercial, property developers, food businesses, and industrial operations, with multiple enforceable undertakings currently in place to remediate billing accuracy and privacy/family violence policy compliance.
City West Water firmographics
Firmographics- Name
- City West Water
- Legal name
- Greater Western Water
- Website
- https://citywestwater.com.au
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Greater Western Water (formerly City West Water) is a Victorian government-owned water utility providing water supply, sewerage, recycled water, and trade waste services to residential, commercial, industrial, and developer customers across Melbourne's western suburbs.
- Ownership category
- akta.pro rank
City West Water industry classification
Industry- Product category
- Water Utility Services
- NAICS
- Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (22131)
- SIC
- Water Supply (4941), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)
- akta.pro primary industry
- Municipal Wastewater Treatment Plants (WWTPs) (EUANADAA)
- akta.pro secondary industries
- Water Supply & Wastewater Utilities Administration (BPAIACAG), Stormwater Management & MS4 Compliance Services (BPALAMAL), Third-Party Water Retailing & Managed Billing Services (outsourced billing, white-label retail operations) (EUANAIAL)
Keywords
Where City West Water is headquartered
LocationHeadquarters
- HQ city
- Footscray
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
City West Water business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain, Marketing or Sales
Revenue model
- Water Supply Charges: Charges for potable water supply to residential and business customers based on usage volume and fixed service charges.
- Sewerage Charges: Fees for wastewater collection and treatment services, charged to property owners and tenants.
- Trade Waste Charges: Fees for commercial and industrial customers managing trade waste, including food businesses and industrial operations.
- Developer Charges: Charges for new property connections, building connections to water and sewer networks, and development-related services.
- Recycled Water Charges: Fees for recycled water supply to customers connected to recycled water schemes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Annual | Residential water and sewerage charges |
| Usage-based | Annual | Business/commercial water and sewerage charges |
| Transaction based/ take rate | Annual | Trade waste charges |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
City West Water product offering
Product offeringCore offering
City West Water (operating as Greater Western Water) is a state-government-owned regulated water utility that supplies drinking water, collects and treats wastewater (sewerage), distributes recycled water, and manages trade waste for residential, commercial, industrial, and developer customers across Melbourne's western suburbs. Service access is supported by physical pipe networks, the My GWW customer portal, in-person support centers, and the Property Plus building/development hub.
Product overview
Greater Western Water operates as a water utility providing essential services through multiple interconnected product lines. The core offering consists of water supply and wastewater management services, delivered through the My GWW customer portal for account management and billing. Development and plumbing services are consolidated on the Property Plus platform. The company also provides specialized services for trade waste management, recycled water distribution, and water carting. Community engagement products include water education programs and the Thriving Communities grants initiative. The infrastructure management is supported by the Faults Map system for real-time outage reporting.
Differentiator
Problem solved
Functional benefit
Products and services
- My GWW Online Account Management Portal
- Water Supply Services
- Recycled Water Services
- Trade Waste Management
- Water Carting Services
- Property Plus (Building and Development Hub)
- Financial Support Services
Quantifiable outcome
- Awarded $180,000 in grants and sponsorships to 26 community groups in 2026
Companies that use City West Water
Customer profileSegments5 records
Ideal customer profiles4 records
City West Water technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
City West Water partnerships and signals
Strategic signalScale indicators2 records
City West Water competitors and assessment
Company assessmentMarket position
Strengths4 records
Key risks6 records
Key highlights6 records
Customer concentration
City West Water social profiles
Digital presenceCity West Water financial estimates
Financial estimateRevenue estimate
Valuation estimate
City West Water leadership team
Management profileNumber of profiles
City West Water funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City West Water M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City West Water
What does City West Water do?
City West Water (operating as Greater Western Water) is a state-government-owned regulated water utility that supplies drinking water, collects and treats wastewater (sewerage), distributes recycled water, and manages trade waste for residential, commercial, industrial, and developer customers across Melbourne's western suburbs. Service access is supported by physical pipe networks, the My GWW customer portal, in-person support centers, and the Property Plus building/development hub.
Is City West Water a public or private company?
City West Water is a private company. It is classified as state government owned and is currently operating.
When was City West Water founded?
City West Water was founded in 1996. It employs 251 to 500 people.
Where is City West Water based?
City West Water is headquartered in Footscray, Australia, in the Oceania region.
How does City West Water make money?
Five revenue lines are on record. Water Supply Charges are the primary driver. The others are sewerage Charges, trade Waste Charges, developer Charges and recycled Water Charges.
Does City West Water have an API?
No public API is recorded for City West Water.
What industry is City West Water in?
City West Water's product category is Water Utility Services. Its primary akta.pro industry code is EUANADAA, Municipal Wastewater Treatment Plants (WWTPs), with a secondary code of BPAIACAG, Water Supply & Wastewater Utilities Administration. Its NAICS code is 2213 and its SIC code is 4941.