What Shared Services Center - Sarasota does

Shared Services Center - Sarasota is an internal business office support operation of Community Health Systems Professional Services Corporation (CHSPSC), a private subsidiary of NYSE-listed Community Health Systems, Inc. (CHS). The unit is headquartered at 101 Paramount Drive, Suite 150, Sarasota, FL 34232, and is governed under Tennessee law through the parent entity located at 4000 Meridian Blvd., Franklin, TN 37067. The copyright notice references 'Shared Services Centers' in plural, indicating the Sarasota site is one node in a multi-site shared services network operated by CHSPSC. The unit does not serve external customers; it allocates back-office labor exclusively to CHS-affiliated hospitals and healthcare providers.

The service portfolio is narrow and focused on four administrative functions: billing, insurance follow-up, call center customer service, and data entry. Underlying technology consists of standard healthcare back-office platforms — billing systems, insurance follow-up workflows, call center infrastructure, and data entry tools — supported by HIPAA-compliant data handling and secure server infrastructure with firewall protection. The website's marketing and analytics layer includes Google, Marketo, Oxcyon, and Tealium for tag management, audience measurement, and recruitment funnel support. There is no proprietary technology platform, no patents, and no AI/ML capabilities disclosed.

The business model is a captive professional services arrangement. Revenue is not externally monetized; instead, the unit functions as an internal cost center within CHSPSC, with services allocated to CHS-affiliated hospitals in the Florida Gulf Coast region. Customer acquisition is intra-entity, distribution is direct, and go-to-market effort is concentrated on talent acquisition (careershealthcare.com, phone recruiting, employer branding on Instagram, Facebook, LinkedIn, and X). The value proposition emphasizes employee development — tuition reimbursement, nationally recognized Revenue Cycle certifications, mentorship, management workshops — supported by a stated 10% internal promotion rate. Pricing is not publicly disclosed and is not applicable in the conventional sense, since services are not sold to third parties.

Name

Shared Services Center - Sarasota

Legal name

Community Health Systems Professional Services Corporation

Website

https://ssc-sarasota.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Shared Services Center - Sarasota is an internal business office support operation of Community Health Systems Professional Services Corporation. It provides billing, insurance follow-up, call center, and data entry services exclusively to CHS-affiliated hospitals and healthcare providers.

Ownership category

akta.pro rank

Product category

Healthcare Back-Office Support Services

NAICS

Business Service Centers (56143), All Other Business Support Services (561499)

SIC

Services-Facilities Support Management Services (8744), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

akta.pro secondary industries

Provider Network, Credentialing & Contracting Support (BPAAAFAI), Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)

Keywords

• Healthcare back-office services
• Medical billing services
• Insurance follow-up services
• Healthcare call center
• Revenue cycle support

Headquarters

HQ city

Sarasota

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Healthcare Back-Office Services: Provides business office support functions including billing, insurance follow-up, call center customer service, and data entry services for hospitals and healthcare providers. Revenue is generated through service contracts with healthcare organizations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Shared Services Center - Sarasota provides healthcare back-office business support functions to hospitals and healthcare providers, including medical billing, insurance claim follow-up, call center customer service, and data entry. The company operates as an internal shared services division of Community Health Systems Professional Services Corporation (CHSPSC), delivering administrative support that allows healthcare providers to focus on patient care.

Product overview

Shared Services Center - Sarasota is a business office support services provider offering a unified set of administrative services to hospitals and healthcare providers. The portfolio consists of four core service offerings: Billing Services, Insurance Follow-Up Services, Call Center Customer Service, and Data Entry Services. These services are delivered as integrated business office support functions aimed at streamlining healthcare administrative operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Billing Services

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

One partnership is on record.

• Community Health Systems Professional Services CorporationcoreOthersParent organization that operates the Shared Services Center. Located at 4000 Meridian Blvd., Franklin, TN 37067. The parent company provides corporate governance and infrastructure for the SSC operations.

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Emerging players

• Experian Health: Healthcare-specific division of Experian offering RCM technology, identity management, and patient access/ billing solutions to U.S. hospitals. Comparable as a vendor providing adjacent billing and insurance workflow technology that could substitute for SSC services.
• Cognizant: Global IT and business process services firm with a dedicated healthcare business unit delivering RCM, claims processing, and back-office operations. Comparable as a scaled BPO that competes for hospital system outsourcing contracts.
• Waystar: Cloud-based healthcare payments and RCM technology platform (publicly traded as Waystar Holding Corp.). Comparable as a technology provider automating claims management, patient billing, and denials — directly competing with parts of the SSC's manual workflows.

Broad incumbents

• Optum: Diversified health services and innovation subsidiary of UnitedHealth Group offering RCM, analytics, and care management at massive scale. Comparable as a broad incumbent in hospital RCM outsourcing whose scale and technology investment set the competitive bar.
• Accenture: Global professional services firm with a healthcare practice delivering technology-enabled RCM transformation, BPO, and consulting. Comparable as a broad incumbent offering hospital RCM outsourcing as part of a larger transformation mandate.

Direct peers

• R1 RCM: Independent, large-scale provider of end-to-end RCM services to U.S. hospitals and physician groups. Comparable as a pure-play healthcare RCM BPO competitor that any commercialization of the SSC's services would directly face.
• Conifer Health Solutions: Healthcare revenue cycle management and value-based care services subsidiary of Tenet Healthcare. Directly comparable as a hospital-operator-owned RCM/BPO provider offering billing, collections, denial management, and patient engagement from dedicated shared service centers.
• Parallon: Revenue cycle and healthcare BPO subsidiary of HCA Healthcare, the largest U.S. for-profit hospital operator. Closest functional analog: captive, hospital-system-owned BPO delivering billing, A/R follow-up, and patient access services across multiple shared service sites.
• FinThrive: End-to-end healthcare revenue cycle management technology and services company (formed from the merger of nThrive and VisitPay). Comparable as a RCM services and technology provider competing for hospital back-office workloads.

Others

• Vizient: Healthcare performance improvement and group purchasing organization (GPO) serving U.S. hospitals and health systems. Comparable as a hospital-system support organization (analogous to the 'hospital shared services' framing) and potential channel for the SSC's services if commercialized.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sarasota-shared-services-center

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shared Services Center - Sarasota