Support Center

What Support Center does

Support Center is a 501(c)(3) nonprofit organization (EIN 13-3911548) founded in 1986 and headquartered in New York City with a secondary office in Newark, New Jersey. The organization specializes in capacity-building services for the nonprofit sector, organized across four service lines: Strategy and Management consulting (strategic planning, organizational assessment, board development and governance, executive coaching, organizational redesign, and DEIB programs), Executive Transition support (executive search, interim executive director placement, succession planning), Professional and Leadership Development (public training, customized training, the Strategic Planning Institute, Leadership Certificate Programs, Leadership Collaborative, and New Executive Director Institute), and Organizational Navigation resources. It also runs the Board Build peer learning cohort and Grunin Board Member Office Hours in partnership with the Grunin Foundation.

The underlying delivery model is human-facilitated professional services rather than technology: services are delivered through workshops, webinars, customized trainings, executive coaching engagements, and consulting projects. Support Center relies on a small core staff (1-10 employees) supported by an affiliate consultant and facilitator network that includes named experts such as Ted Geier. The organization maintains no proprietary technology platform, API, or software product; its intellectual property consists primarily of structured curricula and program designs.

The business model blends earned revenue and contributed revenue. Earned revenue comes from tiered workshop fees priced from $60 for general sessions up to $275 for organizations with budgets exceeding $5 million, plus fees from customized training and consulting engagements. Contributed revenue flows from foundation partners such as the Walton Family Foundation and Grunin Foundation, which underwrite capacity-building services delivered free to eligible grantees. Pricing is intentionally tiered with sliding-scale options to promote equitable access under the organization's 2022-2025 Strategic Plan. The organization markets primarily through content (website, blog, annual reports), email newsletters, social media (77,512+ LinkedIn followers), workshops and webinars, and partner-mediated channels including government intermediaries (NYC Department of Small Business Services) and foundation grantee networks.

Name

Support Center

Legal name

Support Center

Website

https://supportcenteronline.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

Support Center is a 501(c)(3) nonprofit founded in 1986 that provides capacity-building consulting, training, and leadership development services to nonprofit organizations in the New York/New Jersey region.

Ownership category

akta.pro rank

Product category

Nonprofit Capacity Building Services

NAICS

Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Capacity Building & Nonprofit Infrastructure Funders (BPAGAKAO)

akta.pro secondary industry

Leadership Development & Executive Coaching (BPAHAGAD)

Keywords

• Nonprofit capacity building
• Nonprofit management consulting
• Leadership development programs
• Board governance training
• Executive transition services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Training and Workshop Fees: Revenue generated from public training workshops, customized training programs, and leadership certificate programs. Pricing is tiered based on organization budget size, with workshops ranging from $60 to $275 depending on program length and organizational size.
2. Partnership and Foundation Funding: Support Center receives funding from foundation partners like the Walton Family Foundation and Grunin Foundation to provide free or subsidized capacity building services to eligible nonprofit organizations.
3. Consulting Services: Fees for organizational navigation services, executive coaching, strategic planning consulting, board development, and other capacity building engagements with nonprofit organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Support Center delivers consulting, training, and capacity-building services to nonprofit organizations across four practice areas: Strategy and Management (strategic planning, organizational assessment, board development and governance, executive coaching, organizational redesign, and DEIB), Executive Transition (executive search, interim executive director placement, succession planning), Professional and Leadership Development (public training, customized training, and leadership institutes such as the Strategic Planning Institute, Leadership Certificate Programs, Leadership Collaborative, and New Executive Director Institute), and Organizational Navigator resources, supplemented by public workshops and webinars on nonprofit financial management, governance, fundraising, and leadership.

Product overview

Support Center is a nonprofit management consulting and training organization offering a portfolio of integrated services including Strategy and Management consulting, Executive Transition support, Professional and Leadership Development programs, and Organizational Navigation resources. The core offerings include workshops and webinars on topics such as nonprofit financial management, governance, fundraising, and leadership skills. Leadership programs include the Strategic Planning Institute, Leadership Certificate Programs, and the Board Build peer learning cohort. These services work together to provide comprehensive capacity building support for nonprofit organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategy and Management Services Consulting services including strategic planning, organizational assessment, board development and governance, executive coaching, organizational redesign, and diversity, equity, inclusion, and belonging programs, for nonprofit organizations seeking to build capacity and strengthen leadership.
• Executive Transition Services Services supporting nonprofit leadership changes including executive search, interim executive director placement, succession planning, and the Interim Executive Institute, designed for nonprofit boards and outgoing/incoming executive directors.
• Professional and Leadership Development Training and development programs for nonprofit professionals, including public workshops, customized training, and leadership certificate programs such as the Strategic Planning Institute, Leadership Collaborative, and New Executive Director Institute.
• Organizational Navigator Resources and guidance for nonprofit organizations that are growing or expanding, including answers to frequently asked questions about organizational navigation.
• Public Workshops and Webinars Public training sessions on topics including nonprofit financial management, supervisory essentials, emotional intelligence, performance management, grant writing, board governance, fundraising strategies, and culture change, designed for nonprofit professionals.
• Strategic Planning Institute Professional development program designed to strengthen strategic planning practitioners and increase diversity of consultants in the nonprofit sector, with year-long Association of Nonprofit Specialists membership included, delivered to emerging and experienced nonprofit consultants.
• Leadership Certificate Programs Certificate programs offering structured learning pathways for nonprofit professionals pursuing leadership development and recognized credentials.
• Board Build Program Peer learning cohort program enabling nonprofit executive directors and board leaders to engage in governance-focused learning and address shared challenges, delivered through partnerships with umbrella organizations.
• Grunin Board Member Office Hours Office hours program providing board governance guidance and support to nonprofit board members, delivered in partnership with the Grunin Foundation.

Quantifiable outcome

• Board Build program enables peer learning cohorts for executive directors and board leaders around governance
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and major.

• NYC Department of Small Business ServicescoreStrategic or Co-development PartnerEight years of collaboration delivering customized trainings, leadership circles, and learning communities including the Board Build program. This partnership enables Support Center to deliver capacity building support to business improvement districts that cannot afford such services independently.
• City HarvestmajorStrategic or Co-development PartnerSupport Center and City Harvest have collaborated on customized training around fundraising and communications and co-designed a leadership program together. The partnership focuses on building trust and enabling participants to be open about organizational challenges.
• Association of Nonprofit SpecialistsmajorStrategic or Co-development PartnerSupport Center partnered with the Association of Nonprofit Specialists to provide year-long memberships to Strategic Planning Institute participants, enabling continued relationship building and collaboration beyond the institute program.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• La Piana Consulting: La Piana Consulting specializes in nonprofit strategy, executive transition, and organizational development for nonprofits and foundations. It directly competes with Support Center on executive search, strategic planning, and capacity-building engagements.
• CompassPoint Nonprofit Services: CompassPoint provides leadership development, executive coaching, and capacity-building programs specifically for nonprofit executives and their boards — a near-identical offering portfolio to Support Center, with a Bay Area base and similar mission-driven consulting approach.
• TCC Group: TCC Group is a national nonprofit consulting firm offering strategy, evaluation, and capacity-building services to foundations and nonprofits. It is the most direct peer to Support Center, serving overlapping client segments with comparable advisory offerings.
• BoardSource: BoardSource is a national nonprofit focused on board governance, leadership, and fundraising support for nonprofits. It overlaps directly with Support Center's Board Build program and broader governance and board development services.
• Management Assistance Group (MAG): MAG provides consulting, coaching, and capacity-building services to social justice and nonprofit organizations nationally. It mirrors Support Center's executive transition, organizational development, and leadership offerings, with a focus on equity-centered practice.

Others

• National Council of Nonprofits: The National Council of Nonprofits is a network of state and regional nonprofit associations providing advocacy, training, and resources. While not a direct consulting competitor, it is an ecosystem participant serving Support Center's same client base and complementing its capacity-building mission.

Regional players

• TSNE MissionWorks: TSNE MissionWorks (formerly The Nonprofit Center) is a New England-based nonprofit capacity builder offering training, consulting, and fiscal sponsorship. It mirrors Support Center's Northeast geographic focus and nonprofit management services portfolio.
• Center for Nonprofit Excellence (CNPE): CNPE is a regional nonprofit support organization offering training, consulting, and capacity-building services to nonprofits in the greater New York/New Jersey area. It is a direct geographic peer to Support Center's NY/NJ footprint.

Emerging players

• Nonprofit Finance Fund: Nonprofit Finance Fund provides consulting, lending, and advisory services to strengthen the financial health and capacity of nonprofits. It overlaps with Support Center in capacity building but is differentiated by its lending and financial advisory focus.

Broad incumbents

• The Bridgespan Group: Bridgespan is a large nonprofit and philanthropic consulting firm offering strategy, leadership, and organizational development services. It serves overlapping clients (foundations and major nonprofits) but operates at a much larger scale and broader scope than Support Center.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SupportCenterNY
• Facebookfacebook.com/SupportCenterNY
• LinkedInlinkedin.com/company/77512

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support Center