Family Refuge Center

What Family Refuge Center does

Family Refuge Center is a private, non-profit 501(c)(3) organization founded in 1978 and incorporated in 1980, operating as the primary community-based domestic violence project serving Pocahontas, Greenbrier, and Monroe Counties in southeast West Virginia. The organization provides free, confidential, trauma-informed services to survivors of domestic violence, dating violence, sexual assault, stalking, and human trafficking, as well as their children. Its integrated service portfolio comprises a 24-hour emergency shelter, victim advocacy (including protective order filing and court accompaniment), clinical counseling delivered by a Licensed Psychologist, community outreach and education programs, and a 24/7 confidential telephone hotline.

The business model is donation-funded rather than transaction-based: all services are provided at no cost to survivors, and revenue is generated through charitable contributions from individuals (offered at preset tiers of $10, $50, $100, and $200 on a one-time or recurring basis), community fundraising events (notably the annual Women's Night Out fundraiser), and organizational partnerships including a featured relationship with United Way. The organization employs 11-50 staff, supported by 250 active volunteers, under a five-director leadership structure headed by Executive Director Stephanie Moore.

Family Refuge Center operates from a single headquarters at 213 Coleman Dr. Suite B4 in Lewisburg, WV, with no disclosed subsidiaries, parent company, patents, or technology platform. The organization is governed independently by its board and has no funding rounds, mergers, acquisitions, or equity instruments. Its primary go-to-market approach is community-led, reaching survivors through direct service delivery, community outreach, education, awareness programs, and word-of-mouth referrals from partner agencies. The organization does not employ proprietary technology; its core capability is human-intensive service delivery built on 45+ years of community trust and relationships with courts, law enforcement, and partner social service providers.

Name

Family Refuge Center

Legal name

Family Refuge Center

Website

https://familyrefugecenter.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Refuge Center is a 501(c)(3) nonprofit providing free, trauma-informed emergency shelter, advocacy, clinical counseling, and 24/7 hotline services to survivors of domestic violence and their children across three counties in southeast West Virginia.

Ownership category

akta.pro rank

Product category

Domestic Violence Services

NAICS

Temporary Shelters (624221), Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Domestic violence services
• Emergency shelter services
• Victim advocacy
• Trauma-informed counseling
• Community violence prevention

Headquarters

HQ city

Lewisburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: The organization accepts charitable donations from individuals and community members through its website and at events. Donation options include preset amounts ($10, $50, $100, $200) with one-time or monthly recurring frequency. Major annual fundraising event is Women's Night Out.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Family Refuge Center provides free, confidential services to survivors of domestic violence, including emergency shelter, advocacy, clinical counseling, and community outreach programs. The organization serves three counties in southeast West Virginia from its base in Lewisburg, WV, and supplements direct services with a 24/7 confidential hotline and community violence prevention programming.

Product overview

Family Refuge Center is a community-based domestic violence project providing integrated support services. The organization operates a suite of interconnected services including a 24-hour Emergency Shelter, Advocacy Services, Clinical Services (individual and group counseling), Community Outreach programs, and a 24/7 Confidential Hotline. Services are provided free of charge to survivors of domestic violence, dating violence, sexual assault, stalking, and human trafficking in Pocahontas, Greenbrier, and Monroe Counties in southeast West Virginia.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• United WaycoreStrategic or Co-development PartnerUnited Way is a featured partner of Family Refuge Center, with their logo displayed on the organization's Snapshots of Connection page. This indicates a collaborative relationship supporting community programs and resources.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Broad incumbents

• YWCA USA: National umbrella organization operating local affiliates that deliver domestic violence shelters, advocacy, and counseling — directly comparable service model to Family Refuge Center, though at much broader national scale and program mix.
• RAINN (Rape, Abuse & Incest National Network): National anti-sexual-assault organization operating crisis hotlines and supporting local service providers; comparable to Family Refuge Center's sexual assault response and outreach work but at a national scope.
• Futures Without Violence: National organization advancing DV prevention, training, and policy — comparable mission but operates via training, advocacy, and resource distribution rather than direct local service delivery.
• National Domestic Violence Hotline: Operates the central 24/7 crisis line, safety planning, and resource referral for DV survivors — overlapping with Family Refuge Center's hotline and referral functions at a national scale rather than regional.

Direct peers

• Casa de Esperanza: Community-based DV organization providing shelter, advocacy, and culturally-rooted support services — closely comparable integrated direct-service nonprofit model, though focused on Latina communities nationally.
• The Network/La Red: Community-based organization providing shelter, advocacy, and counseling for survivors of domestic violence — directly comparable integrated service model and survivor-centered approach.
• Sojourner House: Regional DV nonprofit operating emergency shelter, advocacy, and counseling programs for survivors and children — directly parallel service portfolio and structure to Family Refuge Center.
• Domestic Abuse Intervention Services: Wisconsin-based DV program offering 24-hour hotline, shelter, advocacy, and education programs — directly comparable integrated community-based service model.

Regional players

• West Virginia Coalition Against Domestic Violence: State-level coalition supporting DV programs across West Virginia, including member programs serving overlapping survivor populations; comparable mission and policy-advocacy role within the same state regulatory environment.

Emerging players

• Love is Respect (Break the Cycle): National resource supporting young people experiencing dating violence via hotline, chat, and text — partial overlap with Family Refuge Center's youth-facing DV outreach and digital awareness work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/familyrefugecenter
• Instagraminstagram.com/family_refuge_center
• LinkedInlinkedin.com/company/family-refuge-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Refuge Center