Major Appliance Service

What Major Appliance Service does

Major Appliance Service, Inc. is a privately held commercial kitchen service and installation company founded in 1942 and headquartered at 4330 Prescott Avenue in Lyons, Illinois. Originally a household appliance repair business, the company pivoted in the 1950s to focus exclusively on commercial food service equipment and today serves the greater Chicagoland area as an independent service provider. The company operates with between 11 and 50 employees and delivers a unified suite of services covering installation, 24-hour on-call emergency repair, preventative maintenance, water filtration system servicing, and ice machine cleaning and sanitation.

The company's service model is delivered entirely through field technicians dispatched on-site to customer commercial kitchen locations, supported by a 24/7 quick-dispatch hotline and same-day response capability. All service team members hold certification from the Commercial Food Equipment Service Association (CFESA), and the company maintains Authorized Service Agent status for over 150 commercial appliance manufacturer lines, which provides preferential access to OEM parts and technical training. The reference to "advanced diagnostic technology" for rapid problem identification is the closest signal to any technology differentiation, but no proprietary software, AI, or platform architecture is disclosed.

Revenue is generated primarily through on-demand service call fees and labor charges, with a recurring revenue component from preventative maintenance contracts that include scheduled inspections, priority response, and coverage for unforeseen repairs. Customers span food service (fast food, dine-in restaurants, catering), hospitality (country clubs, casinos), institutional (schools, hospitals, nursing homes, prisons, shelters), retail (grocery stores), and industrial (food manufacturing plants, cold storage warehouses) verticals. Pricing is not publicly disclosed; quotes are provided upon phone or web request. The company appears to be independently owned with no parent entity, no institutional investors, and no disclosed funding history.

Name

Major Appliance Service

Legal name

Major Appliance Service, Inc.

Website

https://major-service.com

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

11–50 employees

Short description

Major Appliance Service, Inc. is a privately held commercial kitchen service and installation company founded in 1942, headquartered in Lyons, Illinois, serving the greater Chicagoland area with CFESA-certified technicians authorized to service over 150 manufacturer equipment lines.

Ownership category

akta.pro rank

Product category

Commercial Kitchen Equipment Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment and Appliance Repair and Maintenance (81141)

SIC

Refrigeration & Service Industry Machinery (3580), Household Appliances (3630)

akta.pro primary industry

Major Appliance Repair & Service (CRACAJAB)

akta.pro secondary industries

Ice Machine Installation, Cleaning & Repair (HSAOAJAH), Gas Appliance Hookup & Disconnect (Stoves, Dryers, Fireplaces, Grills) (HSAOAKAF), Refrigerator/Ice Maker/Water Line Installation & Minor Repair (Non-Sealed System) (HSAGANAI)

Keywords

• Commercial kitchen repair
• Commercial appliance installation
• Preventative maintenance services
• Emergency appliance service
• Commercial food service equipment

Headquarters

HQ city

Lyons

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Service and Repair: On-demand repair services for commercial kitchen equipment including gas, electric, and steam appliances. Revenue generated through service call fees and labor charges.
2. Installation Services: Commercial kitchen installation services covering hot-side, refrigeration, and ventilation equipment.
3. Preventative Maintenance Contracts: Recurring preventative maintenance services to keep commercial kitchen appliances running smoothly. Includes burner adjustments, valve lubrication, thermostat calibration, safety inspections, and priority service.
4. Ice Machine Sanitation Services: Specialized cleaning and sanitation services for ice machines including manual cleaning of water lines, dispensers, and bins.
5. Water Filtration Systems: Installation and servicing of water softening, filtration, reverse osmosis, and deionization systems for commercial use.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Major Appliance Service, Inc. provides installation, on-demand repair, preventative maintenance, water filtration, and ice machine sanitation for commercial food-service equipment in the greater Chicagoland area. Services cover gas, electric, and steam appliances across hot-side, refrigeration, and ventilation categories, with 24/7 emergency response and CFESA-certified technicians serving as Authorized Service Agents for more than 150 manufacturer lines. Revenue is earned through service-call fees, labor charges, recurring maintenance contracts, and project installation work delivered on customer premises.

Product overview

Major Appliance Service is a commercial kitchen service and installation company offering a unified suite of services for professional commercial kitchens. The core offering consists of Installation Services (covering gas, electric, and steam equipment), 24-Hour On-Call Emergency Service (24/7 rapid response with advanced diagnostics), Preventative Maintenance (scheduled safety inspections and adjustments), Water Filtration (softening, filtration, reverse osmosis, deionization), and Ice Machine Cleaning & Sanitation (manual cleaning with biofilm removal). All services are backed by a network of manufacturer authorizations covering over 150 commercial appliance brands, enabling comprehensive parts and repair capabilities from a single trusted partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Installation Services Comprehensive installation services for commercial kitchen equipment covering gas, electric, and steam systems, including hot-side, refrigeration, and ventilation components, delivered by in-house teams to professional commercial kitchens in the Chicagoland area.
• 24-Hour On-Call Emergency Service Round-the-clock emergency repair services for commercial kitchen equipment, with 24/7 hotline monitoring, same-day response, and advanced diagnostic technology to minimize customer downtime.
• Preventative Maintenance Scheduled maintenance service for commercial kitchen equipment including burner adjustments, valve lubrication, thermostat calibration, safety inspections, and priority response, offered on a recurring contract basis to prevent breakdowns and reduce long-term repair costs.
• Water Filtration Installation and servicing of water systems for commercial kitchens, including water softening, filtration, reverse osmosis, and deionization equipment.
• Ice Machine Cleaning & Sanitation Manual cleaning and sanitation of ice machines covering water lines, dispensers, bins, and internal components, including biofilm removal and a 6-month hygiene service cycle to extend equipment life and improve ice yield.
• Commercial Appliance Parts & Servicing Parts supply and repair services for more than 150 manufacturers of commercial food-service equipment, spanning ovens, steamers, refrigeration units, fryers, grills, slicers, and dishwashers, enabled by Authorized Service Agent relationships.

Quantifiable outcome

• Reduces downtime through 24/7 emergency service and quick dispatch systems
• +2 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Market position

Strengths4 records

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Major Appliance Service