What Empathy Plus does

Empathy Plus (주)공감플러스) is a South Korean B2B logistics company founded in 2022 and headquartered in Hwaseong-si, Gyeonggi-do, specializing in temperature-controlled pharmaceutical distribution. The company operates a GDP- and KGSP-certified cold chain delivery system covering refrigerated (2–8°C), frozen (-20°C and below), and ultra-low (-60 to -90°C) shipments, with door-to-door service backed by thermo-hygrometer monitoring, wireless real-time temperature/humidity tracking, and seasonal vehicle validation. Its service portfolio consists of five interconnected offerings: pharmaceutical specialty delivery, an AI-based dispatch and customer management system, a GDP-compliant cold chain monitoring system, comprehensive logistics consulting, and an end-to-end one-stop logistics platform covering inbound through returns processing.

Empathy Plus runs a fleet of 130+ vehicles — 30 owned (flatbeds and vans), 100+ contracted 1-ton flatbeds, and 2 electric 1-ton flatbeds — enabling same-day dawn delivery in the Seoul Capital Area and nationwide next-day delivery. The company also operates temperature-controlled warehouse and distribution facilities at its headquarters address. Business model revenue streams include recurring pharmaceutical logistics and delivery services, professional services via fulfillment system consulting for distribution companies and online shopping malls, and managed services through the AI-based dispatch system. Pricing is quote-based and not publicly disclosed, with rates customized by volume, temperature requirements, geographic coverage, and service specifications.

The customer base is anchored in domestic pharmaceutical manufacturers, importers, and wholesalers requiring GDP-compliant cold chain logistics, with secondary segments in online shopping malls/e-commerce platforms and domestic distribution companies seeking fulfillment outsourcing. GTM is enterprise field sales with dedicated account managers and direct engagement. The CEO is Choi Kyung-sik (최경식), the company is privately held with no disclosed parent company, and the only known external capital event is a mid-2024 investment from Blue M Tech. The company has no app, no public API, no disclosed social media presence, and no public headcount or revenue figures.

Name

Empathy Plus

Legal name

(주)공감플러스

Website

https://gonggamplus.co.kr

Company type

Private

Founded year

2022

Operating status

Operating

Short description

Empathy Plus is a South Korean B2B logistics company founded in 2022 that provides GDP-compliant cold chain pharmaceutical delivery, AI-based dispatch, and end-to-end fulfillment services to domestic pharma manufacturers, wholesalers, e-commerce platforms, and distribution companies across the Seoul Capital Area and nationwide.

Ownership category

akta.pro rank

Headquarters

HQ city

Gyeongju

HQ country

South Korea

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Pharmaceutical Logistics and Delivery Services: Core revenue stream from temperature-controlled pharmaceutical delivery services, handling cold chain logistics from inbound to outbound including returns processing. Services span from 1-ton to 11-ton vehicles with cold chain capabilities.
2. Fulfillment System Consulting: Comprehensive logistics consulting for domestic distribution companies and online shopping malls, providing end-to-end fulfillment solutions covering order processing and logistics operations.
3. AI-Based System Services: Customer-customized computer system development and vehicle dispatch operating system implementation, supporting same-day morning delivery in the capital region and nationwide delivery.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Empathy Plus is a South Korean pharmaceutical logistics solutions company that provides GDP-compliant cold chain delivery services for temperature-sensitive medications. The company operates a fleet of 130+ vehicles (including 30 owned and 100+ contracted) to deliver refrigerated (2-8°C), frozen (-20°C or below), and ultra-low temperature (-60 to -90°C) pharmaceutical products door-to-door. Services span one-stop logistics from inbound to returns, AI-based dispatch management, automated packing, and fulfillment consulting for distribution companies and online shopping malls.

Product overview

Empathy Plus (주)공감플러스) operates as a logistics solutions company specializing in pharmaceutical delivery. The portfolio consists of five core offerings: Pharmaceutical Delivery (의약품 전문 배송) as the primary service providing temperature-controlled cold chain delivery; AI-based Computer System (인공지능 기반 전산 시스템) for customer-customized dispatch and delivery management; Cold Chain Delivery System (Cold Chain 배송 시스템) ensuring GDP compliance with real-time temperature/humidity monitoring; Comprehensive Logistics Consulting (종합 물류 컨설팅) for fulfillment system support; and One-Stop Logistics System (원스톱 물류 시스템) covering end-to-end logistics from intake to returns. These services are interconnected through automated packing, inventory management, and same-day delivery capabilities in the capital region with nationwide expansion.

Differentiator

Problem solved

Functional benefit

Products and services

• Pharmaceutical Delivery (의약품 전문배송) Temperature-controlled pharmaceutical delivery service with cold chain management, supporting refrigerated (2-8°C), frozen (-20°C or below), and ultra-low temperature (-60 to -90°C) shipments with door-to-door delivery for domestic pharmaceutical manufacturers, importers, and wholesalers.
• Comprehensive Logistics Consulting (종합 물류 컨설팅) Full-service logistics consulting supporting fulfillment system implementation for domestic distribution companies and online shopping malls, covering the entire logistics process from order processing to delivery.
• AI-Based Computer System (인공지능 기반 전산 시스템) AI-powered customer-customized computer system with vehicle dispatch management for same-day dawn delivery in the capital region and next-day national delivery across South Korea.
• One-Stop Logistics System (원스톱 물류 시스템) Integrated logistics system covering the entire process from product receipt to storage, inventory management, packing, shipping, and returns processing for pharmaceutical and distribution clients.
• Cold Chain Delivery System (Cold Chain 배송 시스템) GDP-compliant cold chain system with temperature and humidity monitoring using thermohygrometers, featuring wireless transmission for real-time monitoring during delivery, with vehicle validation completed for both winter and summer seasons.

Quantifiable outcome

• Minimize customer claims through metropolitan same-day delivery system
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DHL Supply Chain (Life Sciences & Healthcare): Global 3PL incumbent with large Life Sciences & Healthcare division providing GDP-compliant warehousing and cold chain distribution; broader portfolio but directly overlapping pharma cold chain services.
• FedEx Custom Critical: Specialty time-critical and temperature-controlled delivery service within FedEx, serving healthcare and pharmaceutical clients with same-day and next-day services — overlapping with Empathy Plus's premium time-sensitive delivery.
• Yusen Logistics (Nippon Express Group): Asia-headquartered global 3PL with dedicated healthcare and pharmaceutical cold chain capabilities, including temperature-controlled warehousing and GDP-compliant distribution across Asia-Pacific.
• Kuehne+Nagel (KN PharmaChain): Global freight forwarder and 3PL with a dedicated pharma cold chain product line (KN PharmaChain), offering GDP-compliant storage and transport including temperature-controlled solutions.

Direct peers

• Hanjin Transportation: Established Korean logistics provider with cold chain and pharmaceutical distribution services, including temperature-controlled freight and last-mile delivery for the domestic pharma market.
• World Courier (Cencora): Global specialty pharmaceutical courier with GDP-compliant cold chain capabilities including ultra-low temperature handling — operates as a comparable specialist pharma logistics model internationally.
• CJ Logistics: Korea's largest 3PL with nationwide cold chain and pharmaceutical distribution capabilities, including temperature-controlled warehousing and last-mile delivery — directly competes with Empathy Plus for Korean pharma logistics contracts.
• Marken (UPS Healthcare): Global pharma logistics specialist focused on clinical trial and commercial drug distribution with deep cold chain expertise; comparable ultra-low temperature and time-critical delivery services.
• Lotte Global Logistics: Major Korean 3PL operating cold chain logistics for pharmaceuticals and biologics with nationwide coverage; comparable end-to-end pharma distribution offering targeting similar B2B customers.

Regional players

• Hanmi Logistics (Hanmi Pharmaceutical Group): Korean pharmaceutical-specialized logistics arm providing cold chain distribution for the Hanmi ecosystem; comparable Korean pharma 3PL focused on domestic specialty drug delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empathy Plus