Family Resources

What Family Resources does

Family Resources is a 501(c)(3) nonprofit social services organization (EIN #42-0698225) established in 1849 and headquartered at 1414 W. Lombard Street, Davenport, Iowa. Operating with 251-500 staff across four offices — Davenport (headquarters and main campus), Moline (Illinois), Muscatine, and Clinton — the organization delivers a portfolio of direct services to children and families in the Quad Cities region of Iowa and Illinois. Core service lines comprise (i) Survivor Services, providing free, confidential 24/7 support to survivors of domestic abuse, sexual abuse, human trafficking, homicide, and other violent crime via counseling, crisis response, advocacy, shelter, and support groups; (ii) Mental Health & Counseling Services delivered by licensed social workers for anxiety, depression, trauma, grief, and relationship issues; (iii) Foster & Adoption licensing and support; and (iv) the Iowa Aftercare Services Network (IASN), a statewide initiative funded by the Iowa Department of Human Services that serves young adults aged 18-21 who have aged out of foster care. Supplementary programs include the Donation Center & Clothing Closet, volunteer and internship services, the Coordinated Assessment Program (CAP), the Group Violence Intervention Strategy, and Integrated Health Home Services.

Family Resources does not operate a proprietary technology platform. Revenue is generated through three streams: (1) donations and philanthropy, including a formalized 2026 Corporate Sponsors program with four tiers (Guardians of Resilience, Champions of Hope, Friends of Families, Partners in Change), in-kind donations through the Donation Center, and United Way workplace giving across three regional United Way chapters; (2) government contracts and grants, principally Iowa DHS funding for IASN, ETV program funding administered through the Iowa College Student Aid Commission (up to $5,000 per year per participant), Iowa Finance Authority subsidized housing administration, and Medicaid/Medicare reimbursement for mental health services; and (3) fee-for-service clinical revenue accepting most major insurance, private pay, Title XIX Iowa Medicaid, and Medicare for therapy services, while Survivor Services remain free regardless of ability to pay. Distribution is omnichannel and includes four physical offices, 24-hour crisis phone lines serving both Iowa and Illinois, telehealth, community-based referral partnerships, and an active volunteer pipeline managed through NeonCRM.

The organization holds Council on Accreditation (COA) accreditation for Services for Families and Children, State of Iowa licensing, a Charity Navigator Four-Star Rating, and a Candid (formerly GuideStar) Platinum Seal of Transparency. Governance is exercised through a Board of Directors (with Melissa Uzzell as Chair and Juliet Christenson as Vice Chair) under CEO Nicole Cisne Durbin, alongside COO Ashley Schwalm, Chief Development Officer Paula Kreiter Turelli, and directors spanning Survivor Services, Community Violence Intervention, Clinical Services, Effectiveness & Quality, and Human Resources. Family Resources participates in statewide coalitions (Iowa and Illinois Coalitions Against Domestic Violence and Sexual Assault, the Iowa Aftercare Services Network, the Alliance for Strong Families and Communities, and others) and runs the global Start By Believing campaign locally via billboards, radio, PSAs, and social media.

Name

Family Resources

Legal name

Family Resources

Website

https://famres.org

Company type

Private

Founded year

1849

Operating status

Operating

Headcount range

251–500 employees

Short description

Family Resources is a 501(c)(3) nonprofit founded in 1849 that provides free survivor services for domestic and sexual violence, licensed mental health counseling, and foster and adoption support across the Quad Cities region, with offices in Davenport, Moline, Muscatine, and Clinton.

Ownership category

akta.pro rank

Product category

Mental Health and Survivor Services (Nonprofit Social Services)

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Child Welfare, Foster Care & Adoption Services (BPAGAEAE), Maternal, Child & Family Health Organizations (BPAGACAF)

Keywords

• Social services nonprofit
• Mental health counseling
• Survivor advocacy services
• Foster and adoption support
• Community violence intervention

Headquarters

HQ city

Davenport

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Infrastructure

Revenue model

1. Donations and Philanthropy: Family Resources accepts charitable donations from individuals, corporations, and organizations to fund operations. The organization has a 2026 Corporate Sponsors program with multiple tiers (Guardians of Resilience, Champions of Hope, Friends of Families, Partners in Change) and maintains a Donation Center for in-kind contributions of clothing and household goods.
2. Government Contracts and Grants: IASN (Iowa Aftercare Services Network) is a statewide initiative funded by the Iowa Department of Human Services. ETV (Education & Training Vouchers) is administered through the Iowa College Student Aid Commission. The organization also receives Medicaid/Medicare reimbursement for mental health services.
3. Fee-for-Service Revenue: The organization accepts insurance (most major plans), private pay, Title XIX Iowa (Medicaid), and Medicare for mental health and counseling services. Survivor services remain free and confidential.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Family Resources is a nonprofit social services organization that provides mental health counseling, free and confidential survivor services for victims of domestic abuse, sexual assault, human trafficking and homicide, foster and adoption licensing/support, and aftercare services for youth aging out of foster care across the Quad Cities region. Programs are delivered through four regional offices, 24-hour crisis lines, telehealth, community partnerships, and a Donation Center, with funding drawn from donations, government contracts (Iowa DHS, IASN), insurance/Medicaid/Medicare reimbursements, and United Way allocations.

Product overview

Family Resources is a social services organization offering a coordinated portfolio of direct services to children and families in the Quad Cities area. The organization operates as a unified service provider with interconnected programs including Survivor Services (addressing domestic abuse, sexual assault, and human trafficking), Mental Health & Counseling Services, Foster & Adoption services, and the Iowa Aftercare Services Network for youth aging out of foster care. These core services are supported by ancillary programs such as the Donation Center & Clothing Closet, Volunteer Services, 24-Hour Crisis Lines, Coordinated Assessment Program (CAP), Group Violence Intervention Strategy, and Integrated Health Home Services. The organization also operates the Start By Believing awareness campaign to promote community-wide support for survivors.

Differentiator

Problem solved

Functional benefit

Products and services

• Survivor Services Provides free, confidential services to survivors of domestic abuse, sexual abuse, human trafficking, homicide, and other violent crime, including 24-hour crisis lines, counseling, crisis response, advocacy, shelter, and support groups.
• Mental Health & Counseling Services Therapeutic mental health services delivered by licensed social workers and counselors, offering support for anxiety, depression, trauma, grief, and other mental health needs via in-person and telehealth modalities.
• Foster & Adoption Licensing and support services for prospective and current foster and adoptive families, connecting interested families with Iowa's foster and adoption system and providing foster parent training and resources.
• Iowa Aftercare Services Network (IASN) Voluntary services and support for young people ages 18-21 who have aged out of foster care, providing guidance in education, employment, housing, health, life skills, and relationships.
• Coordinated Assessment Program (CAP) Program that connects individuals quickly and efficiently to needed services within the community through partnerships with area providers.
• Group Violence Intervention Strategy Community violence intervention initiative engaging directly with high-risk individuals and offering them a path away from harm, in partnership with local law enforcement.
• Integrated Health Home Services Ongoing care coordination for individuals managing mental health and medical needs, offering stability and consistent support.
• Donation Center & Clothing Closet Provides Family Resources clients with free clothing, personal care products, and home goods during times of crisis and life transitions, supported by in-kind donations.

Quantifiable outcome

• 24/7 Crisis Support
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

20 partnerships are on record, tiered core and minor.

• United Way of the Quad City AreacoreStrategic or Co-development PartnerMember organization and key funding partner. Family Resources receives support through United Way workplace giving campaigns.
• United Way of MuscatinecoreStrategic or Co-development PartnerMember organization serving the Muscatine area with United Way funding and collaborative initiatives.
• United Way of Clinton County, IowacoreStrategic or Co-development PartnerMember organization serving Clinton County with United Way funding and collaborative initiatives.
• City of DavenportcoreStrategic or Co-development PartnerPartnership in the Group Violence Intervention Strategy to address community violence by engaging directly with high-risk individuals and offering them a path away from harm.
• Davenport Police DepartmentcoreStrategic or Co-development PartnerPartnership in the Group Violence Intervention Strategy and coordinated response for survivor services. The organization works with law enforcement on crisis response and survivor support.
• Rock Island Police DepartmentcoreStrategic or Co-development PartnerPartnership in the Group Violence Intervention Strategy serving the Rock Island area in Illinois.
• Iowa Department of Human ServicescoreStrategic or Co-development PartnerPrimary funder of the Iowa Aftercare Services Network (IASN), a statewide initiative to address the needs of young adults who have aged out of foster care.
• Iowa College Student Aid CommissionminorStrategic or Co-development PartnerAdministers the Education & Training Vouchers (ETV) program component of IASN, which can pay up to $5,000 per year for education expenses.
• Iowa Finance AuthorityminorStrategic or Co-development PartnerOversees subsidized apartments (direct rent subsidy up to $350/month) for IASN aftercare participants who did not qualify for PAL.
• Illinois and Iowa Coalitions Against Domestic ViolencecoreStrategic or Co-development PartnerCoalition memberships providing advocacy, training, and policy support for domestic violence services.
• Illinois and Iowa Coalitions Against Sexual AssaultcoreStrategic or Co-development PartnerCoalition memberships providing advocacy, training, and policy support for sexual assault services. Family Resources participates in Start By Believing campaign.
• Alliance for Strong Families and CommunitiesminorStrategic or Co-development PartnerNational alliance membership for social service organizations focused on building strong families and communities.
• Coalition for Children and Family Services in IowaminorStrategic or Co-development PartnerIowa coalition membership for child and family services organizations.
• Iowa Coalition for Collective ChangeminorStrategic or Co-development PartnerIowa coalition focused on collective impact approaches to social challenges.
• Iowa Aftercare Services Network (IASN)coreStrategic or Co-development PartnerFamily Resources is a member of IASN, a statewide initiative funded by Iowa DHS providing voluntary services and support to young people ages 18-21 who have aged out of foster care.
• Coordinated Assessment Program (CAP)coreStrategic or Co-development PartnerFamily Resources participates in the Coordinated Assessment Program which connects individuals to services quickly and efficiently, partnering with area providers.
• Start By Believing CampaigncoreStrategic or Co-development PartnerGlobal campaign that Family Resources has joined to change the way communities respond to sexual abuse. Includes billboards, radio advertising, PSAs, and social media.
• Quad Cities Chamber of CommerceminorStrategic or Co-development PartnerChamber membership for business community engagement and regional economic development.
• Greater Quad Cities Hispanic Chamber of CommerceminorStrategic or Co-development PartnerChamber membership supporting Hispanic business community engagement and outreach.
• State of IowacoreStrategic or Co-development PartnerLicensed by the State of Iowa to provide social services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Catholic Charities USA: National network of community social-service agencies delivering counseling, housing, and family support. Broad incumbent with overlapping community-based social services.
• Children's Home Society: Long-established child welfare and family services organizations operating in multiple states. Comparable on foster care, adoption, and family support mission.
• Bethany Christian Services: National foster care and adoption agency with counseling and family support programs. Overlaps strongly with Family Resources' foster and adoption service line.
• Volunteers of America: Large faith-based nonprofit providing behavioral health, housing, and family/youth services. Comparable on community social services delivered through local affiliates.

Direct peers

• YWCA: Operates local affiliates providing domestic violence and sexual assault survivor services, shelter, and advocacy. Directly comparable on survivor services and trauma-informed support.

Regional players

• Four Oaks: Iowa-based nonprofit providing child welfare, foster care, mental health, and family services. Directly comparable in mission and service mix but operates primarily in other Iowa regions.
• Lutheran Services in Iowa: Statewide Iowa nonprofit offering mental health, foster care/adoption, and family support services. Strong overlap in service portfolio across a broader Iowa geography.
• Youth & Shelter Services: Iowa nonprofit providing youth support, shelter, counseling, and aftercare services. Overlaps with Family Resources' youth aging-out and crisis services.
• Tanager (Tanager Place): Cedar Rapids, Iowa nonprofit specializing in children's mental health and family services. Comparable Iowa-based behavioral health and youth services provider.

Others

• RAINN: National anti-sexual-violence organization operating crisis hotlines and survivor support/advocacy. Thematically aligned with Family Resources' survivor services and awareness work rather than a direct local competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/FamRes
• LinkedInlinkedin.com/company/family-resources-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Resources