Serving at the Crossroads

What Serving at the Crossroads does

Serving at the Crossroads (SATC) is a US-headquartered 501(c)(3) nonprofit organization founded in 2004 by Dr. Robert Sumner following a church mission trip to La Entrada, Honduras. The organization supports and sustains the Manos Amigas Clinic, a permanent 13,600 square-foot healthcare facility in La Entrada de Copan, Honduras, which delivers medical, dental, optometry/ophthalmology, laboratory, radiology, surgical, and pharmacy services to impoverished residents of the surrounding region. Care is provided year-round by a staff of approximately 25 Honduran healthcare professionals (doctors, dentists, optometrist, nurses, support staff) and is augmented 2-4 times per year by visiting US and Canadian specialty medical brigades, including ophthalmology teams from Vision Health International and Blue Sky Surgical, and surgery teams from Chester County Hospital and Geisinger Hospital.

The clinic's clinical capability rests on a concrete set of installed technologies: an A15 BioSystems BioChemistry Analyzer and CELL-DYN Emerald 22 Hematological System enabling up to 26 on-site lab tests, digital X-ray with a radiology technician, dental X-ray sensors, a Lumenis Selecta Duet SLT/YAG laser and Zeiss IOL Master biometer supporting cataract and glaucoma surgery, and an Aspi Laser Steril high-speed evacuator with HEPA 14 filtration. The facility includes three operating rooms. Patient visits reached 250,000+ since the clinic's 2010 opening, with ~17,000 patient visits annually in 2022-2023.

The business model is donation-funded. SATC raises tax-deductible contributions from individual donors, with 91% of financial donations routed directly to clinic services. A nominal fee (roughly the price of a Coca-Cola) is collected from patients who can afford to pay; no patient is turned away. Designated scholarship funds support Honduran students pursuing healthcare careers. Operations are managed by an all-volunteer US board with no paid staff, and supported by a broad network of church, hospital, university, and nonprofit partners. The organization has no parent company, no institutional investors, and discloses no revenue figures.

Name

Serving at the Crossroads

Legal name

Serving at the Crossroads

Website

https://servingatthecrossroads.org

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Serving at the Crossroads is a US-based 501(c)(3) nonprofit that funds and supports the Manos Amigas Clinic in La Entrada de Copan, Honduras, providing year-round medical, dental, ophthalmology, surgical, laboratory, and pharmacy services to impoverished local residents, augmented by visiting specialty medical brigades.

Ownership category

akta.pro rank

Headquarters

HQ city

Media

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Others

Revenue model

1. Donations: Tax-deductible charitable donations from individuals to support clinic operations, medical equipment, supplies, medication, and scholarships. 91% of financial donations go directly to supporting the clinic and its services.
2. Patient Fees: Small nominal fee (about the price of a Coca Cola) charged to patients who can afford to pay. Those who cannot pay are never turned away and receive the same quality care.
3. Scholarship Funds: Designated donations for specific scholarship programs (Dr. Robert & Pauline Sumner Dental Scholarship, Ophthalmology Scholarship Fund) for Honduran students pursuing healthcare careers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Serving at the Crossroads operates the Manos Amigas Clinic, a permanent healthcare facility in La Entrada de Copan, Honduras, providing medical, dental, optometry, laboratory, radiology, surgical, and pharmacy services to impoverished residents. The clinic is staffed year-round by approximately 25 Honduran healthcare professionals and is supplemented by short-term US/Canadian volunteer medical brigades that deliver specialty care 2-4 times per year.

Product overview

Serving at the Crossroads is a non-profit organization that operates the Manos Amigas Clinic in La Entrada, Honduras. The organization does not offer technology products or services but instead provides direct healthcare services to underserved populations. The clinic offers medical, dental, vision/ophthalmology, laboratory, and surgical services. They also operate medical brigade programs where volunteer healthcare professionals travel to provide specialized care. The organization focuses on the Aid. Inform. Empower. philosophy to enable local communities to help themselves through sustainable healthcare access.

Differentiator

Problem solved

Functional benefit

Products and services

• Manos Amigas Clinic Medical Services Year-round primary medical consultations and treatment at the Manos Amigas Clinic in La Entrada de Copan, Honduras, staffed by approximately 25 Honduran healthcare professionals for impoverished residents of the region.
• Dental Care Services Comprehensive dental care at the Manos Amigas Clinic including examinations, restorations, extractions, and dental x-ray imaging using upgraded Schick Sirona Dentsply sensors.
• Optometry and Ophthalmology Services Vision care at the Manos Amigas Clinic including eye exams, eyeglasses, and cataract and glaucoma surgery using Lumenis Selecta Duet SLT/YAG laser and Zeiss IOL Master biometer, supported by visiting ophthalmology brigades from Vision Health International and Wake Forest University.
• Laboratory and Diagnostic Services On-site clinical laboratory offering up to 26 analytical tests including organ function panels and complete blood counts using A15 BioSystems BioChemistry Analyzer and CELL-DYN Emerald 22 Hematological System, plus digital x-ray imaging with a radiology technician.
• Surgical Brigade Services Specialty surgical care delivered through visiting medical brigades (vision, general surgery, vascular, dental) 2-4 times per year, including cataract surgeries, hernia repairs, cyst and lipoma removals, and vascular access procedures.
• Pharmacy Services Outpatient dispensing of medications through the clinic's fully-stocked pharmacy, supporting patients seen for medical, dental, and vision care.
• Healthcare Scholarship Program Designated scholarship fund supporting Honduran students pursuing healthcare careers, including the Dr. Robert & Pauline Sumner Dental Scholarship and the Ophthalmology Scholarship Fund, with graduates like Karen Murillo Casaca returning to serve at the clinic.

Quantifiable outcome

• 250,000+ patient visits since 2010
• +6 more outcomes

Named customers7 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

18 partnerships are on record, tiered core, emerging and minor.

• Vision Health International (VHI)coreStrategic or Co-development PartnerSends teams of eye care experts (ophthalmologists, optometrists, nurses) from US and Canada 2-3 times per year. Provides eye screenings, glasses, and cataract surgeries. Has performed over 100 field programs at Manos Amigas. Donated Zeiss IOL Master biometer equipment.
• TechServe InternationalcoreStrategic or Co-development PartnerNonprofit organization of US professional tradesmen who build schools, hospitals, and churches worldwide. Sourced and shipped all building materials in five cargo containers for the Manos Amigas clinic. Built the clinic alongside local Honduran laborers.
• Summit in HondurascoreStrategic or Co-development PartnerWorks in Honduras using the clinic as a home base for their work in surrounding villages. Has donated supplies, provided staff training, and gave the clinic an ambulance. Provided health guardian program services.
• Wake Forest University School of Medicine - Department of OphthalmologyemergingStrategic or Co-development PartnerHas partnership with Fraternidad Hospital in San Pedro Sula. Visited Manos Amigas to determine feasibility of operating there. Sent eye surgeons to perform cataract surgeries in June 2024. Training Manos Amigas staff for surgical eye care.
• Fraternidad Hospital (San Pedro Sula)emergingStrategic or Co-development PartnerPartner hospital in San Pedro Sula working with Wake Forest University. CEO offered to train Manos Amigas staff members for surgical eye care at the hospital.
• Blue Sky SurgicalcoreStrategic or Co-development PartnerNew surgical partnership formed in 2023. Teamed with Chester/Lancaster County surgical brigade to perform 111 surgeries in October-November 2023. Opening doors to new types of surgery.
• Providence Presbytery (South Carolina)minorStrategic or Co-development PartnerEncompassing Chester, Kershaw, Lancaster, Union, and York Counties in SC. Partnered to provide vision care for residents of Trinidad municipality through their 'New Vision in Honduras' project.
• International Hope BuildersminorStrategic or Co-development PartnerDonated a tonometer to the Manos Amigas clinic for measuring intraocular pressure of the eye.
• Operation HondurascoreStrategic or Co-development PartnerProvides eye glasses to the clinic. Has supplied thousands of glasses through VHI teams and Manos Amigas optometry technician. Also provides hearing aids.
• Chester County HospitalcoreStrategic or Co-development PartnerDr. George Trajtenberg and surgical teams from Chester County Hospital set up operating room with donated equipment and performed general surgery. Long-time partnership since 2010.
• Starkey FoundationminorStrategic or Co-development PartnerHas provided hearing aids to clinic patients through the Gift of Sound program.
• Gift of Sound / Jim DavenportminorStrategic or Co-development PartnerDonated hearing aids from the Gift of Sound Program and Operation Honduras.
• Geisinger Hospital / Dr. Ed FannanminorStrategic or Co-development PartnerMedical brigades from Geisinger Hospital followed from original clinic and were the first brigade in the new clinic.
• Westminster Presbyterian ChurchminorStrategic or Co-development PartnerChurch that organized the initial mission trip to La Entrada, Honduras in 2004 that inspired the founding of Serving at the Crossroads.
• Lehigh Valley Medical CenterminorStrategic or Co-development PartnerMedical teams from Lehigh Valley Medical Center have served at the clinic.
• First Presbyterian Church of AllentownminorStrategic or Co-development PartnerMedical brigades from this church have served at the clinic including wound care specialist teams.
• The C14 FoundationminorStrategic or Co-development PartnerNew partnership formed in 2024 as part of expanding vision care services.
• Maya Chorty Maternity ClinicminorStrategic or Co-development PartnerNew partnership formed in 2024 as part of expanding services.

Scale indicators9 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Mercy Ships: Nonprofit operating hospital ships that deliver free surgical and dental care in sub-Saharan Africa. Comparable volunteer-brigade model providing specialty care to underserved populations in developing countries.
• Curamericas Global: Nonprofit focused on community health in Latin America (Guatemala, Haiti, Liberia, Bolivia). Comparable due to Latin American geographic focus, community-based primary care model, and partnerships with local organizations.
• Possible: Nonprofit (formerly Nyaya Health) that operated a permanent, hospital-quality health system in rural Nepal with US fundraising and local staffing. Comparable permanent-clinic-in-low-resource-setting operating model.
• Partners in Health: Global health nonprofit operating permanent clinics and hospitals in resource-limited settings (Haiti, Rwanda, Peru, etc.). Comparable in its model of permanent healthcare infrastructure, local staff training, and accompaniment-based care for the poor.
• Shoulder to Shoulder: US-based nonprofit that operates permanent health clinics in Intibucá, Honduras, providing medical, dental, and community health services. Closely comparable: similar mission serving underserved Honduran communities through permanent facility-based care with US-volunteer support.
• Operation Smile: International medical nonprofit that runs volunteer surgical brigades for cleft lip/palate and related conditions. Comparable model of using visiting US medical professionals to deliver specialty surgical care in low-resource countries.

Broad incumbents

• Direct Relief: Medical aid nonprofit providing pharmaceuticals and medical supplies to healthcare providers worldwide. Comparable in supporting underserved community health clinics, though through supply chain rather than direct clinical operations.
• Project HOPE: Global health nonprofit delivering medical care, training, and disaster response. Comparable in providing healthcare services and medical training in low-resource settings, though with broader program portfolio.
• International Medical Corps: Large humanitarian nonprofit delivering emergency relief, medical care, and training worldwide. Comparable because it provides healthcare services to vulnerable populations, though at much greater scale and breadth.
• MAP International: Global health nonprofit providing medicines and medical supplies to underserved communities in 100+ countries. Comparable donor-supported healthcare model, though focused on supply distribution rather than direct clinic operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serving at the Crossroads