Yayasan Lembaga Konsumen Indonesia

What Yayasan Lembaga Konsumen Indonesia does

Yayasan Lembaga Konsumen Indonesia (YLKI) is a non-profit consumer protection foundation established in 1973 and headquartered in Jakarta, Indonesia. The organization serves Indonesian general consumers by providing free legal support, complaint handling, consumer education, product research and testing, and policy advocacy at local and national levels. YLKI operates under the legal form of a yayasan (foundation), with no shareholders, no commercial pricing, and no equity investors; its operating model is funded through donations, grants, and financial support from Consumers International, of which it has been a full member since March 15, 1974.

YLKI's service portfolio is delivered through a combination of digital platforms and offline channels rather than a unified technology product. Core services include the Pelayanan Pengaduan Konsumen complaint portal (pelayanan.ylki.or.id), legal support for consumer disputes, consumer education programs conducted via public forums and media, product research and testing, and policy advocacy directed at government and industry decision-makers. The organization has expanded its digital footprint with the Energi Surya untuk Semua sub-brand (energi.ylki.or.id), a dedicated education platform for rooftop solar energy (PLTS) targeting households, MSMEs, and communities. Distribution spans an online complaint portal, walk-in service at the South Jakarta headquarters, phone/fax/email intake, seasonal consumer complaint posts in 10 cities, and a regional partner office in Banjarmasin, South Kalimantan. Marketing and outreach are driven by an owned website, active social media channels (Facebook, Instagram, X/Twitter, YouTube), press releases, and public educational events.

The business model is grant- and donation-funded; no fee-based services, pricing tiers, or commercial contracts are disclosed. YLKI is governed by a Daily Management Board (Ketua Pengurus Harian) chaired by Tulus Abadi, with Sudaryatmo as Vice Chair and Huzna G. Zahir as a board member, supported by research and program staff. The organization holds no patents, has no subsidiaries or parent company, and reports no M&A activity, funding rounds, or restructuring events. Its competitive position rests on 50+ years of institutional brand recognition, international affiliation, regulatory access, and a broad multi-channel service network rather than on proprietary technology or AI capabilities.

Name

Yayasan Lembaga Konsumen Indonesia

Legal name

Yayasan Lembaga Konsumen Indonesia

Website

https://ylki.or.id

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

Yayasan Lembaga Konsumen Indonesia (YLKI) is a Jakarta-based non-profit foundation established in 1973 that provides free consumer complaint handling, legal support, education, product testing, and policy advocacy to Indonesian general consumers, funded by donations and grants.

Ownership category

akta.pro rank

Product category

Consumer Protection Services

NAICS

Administration of Environmental Quality Programs (924)

SIC

Services-Testing Laboratories (8734)

akta.pro industry

PRIMARYBPAHACAK

Sustainability & ESG Consulting

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Management Consulting

Keywords

• Consumer protection services
• Consumer rights advocacy
• Complaint handling services
• Consumer education programs
• Policy advocacy services

Headquarters

HQ city

Dki Jakarta

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations and Grants: YLKI operates as a non-profit foundation funded through donations, grants, and international organizational support. Financial support from Consumers International is explicitly mentioned.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Yayasan Lembaga Konsumen Indonesia (YLKI) is a non-profit consumer protection foundation that operates an online complaint handling portal for Indonesian consumers, provides free legal support for consumer rights disputes, delivers consumer education programs, conducts product research and testing, and engages in policy advocacy on consumer issues. The organization also runs a dedicated Energy Education platform to promote solar energy literacy and broader energy-related consumer awareness in Indonesia.

Product overview

Yayasan Lembaga Konsumen Indonesia (YLKI) is a non-profit consumer protection foundation established in 1973, offering a portfolio of consumer advocacy services rather than a unified technology product. The core offerings include: (1) the Consumer Complaint Portal (pelayanan.ylki.or.id) for filing and tracking consumer complaints; (2) Legal Support services for consumer rights protection; (3) Consumer Education programs through forums and media; (4) Energy Education platform (energi.ylki.or.id) for solar energy and electricity literacy; (5) Product Research and Testing to provide unbiased consumer guidance; and (6) Policy Advocacy to influence government and industry decisions. YLKI also publishes Opinions/Studies and Press Releases. These services operate independently as distinct programs rather than as a platform with integrated modules.

Differentiator

Problem solved

Functional benefit

Brands

• Energi Surya untuk Semua: One-door education, decision-making, and implementation portal for rooftop solar energy (PLTS) for homes, MSMEs, and communities in Indonesia.
• Layanan Informasi dan Pengaduan YLKI

Products and services

• Consumer Complaint Handling Service (Pelayanan Pengaduan Konsumen)
• Legal Support for Consumer Rights (Dukungan Hukum)
• Energy Education Program (Edukasi Energi)
• Consumer Education Program (Pendidikan Konsumen)
• Product Research and Testing (Penelitian dan Pengujian Produk)
• Policy Advocacy (Advokasi Kebijakan)

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Consumers International (CI)coreStrategic or Co-development Partner · 15 March 1974YLKI has been a full member of Consumers International (formerly International Organization of Consumer Unions - IOCU) since March 15, 1974. CI is headquartered in London and is the global federation of consumer organizations. YLKI receives financial support from Consumers International for website and program activities.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Which?: UK's largest independent consumer organization providing product testing and policy advocacy. Comparable to YLKI in operating an independent consumer voice backed by research, complaints, and government engagement.
• CHOICE Australia: Australian consumer advocacy organization offering independent product reviews, complaint services, and policy lobbying. Closely mirrors YLKI's combination of consumer education, product research, and advocacy.
• Consumer Reports: US-based independent consumer organization delivering product testing, ratings, complaints handling, and policy advocacy — directly analogous to YLKI's combined mission of complaint mediation, testing, and consumer education.
• Consumers International: London-headquartered global federation of consumer organizations. YLKI is a long-standing full member, and Consumers International sets the convening and standards framework within which YLKI operates its consumer protection mission internationally.

Regional players

• Federation of Malaysian Consumers Associations (FOMCA): Malaysian federation of consumer associations coordinating consumer protection activities at national and regional level. Analogous regional peer performing federation-style umbrella coordination in Southeast Asia.
• Consumers Association of Singapore (CASE): Singapore consumer association offering complaint mediation, consumer education, and policy submissions. Comparable regional peer operating in the same country category and Singapore-Indonesia ecosystem.
• Foundation for Consumers (Thailand): Thai consumer protection foundation providing complaint services, product testing, consumer education, and policy advocacy. Most directly comparable regional peer in Southeast Asia with a similar non-profit operational model.

Others

• Institute for Essential Services Reform (IESR): Indonesian energy policy think tank focused on renewable energy transition including rooftop solar (PLTS) and consumer-facing decarbonization. Adjacent to YLKI through its PLTS-focused Energi Surya consumer education platform.
• BPKN (Badan Perlindungan Konsumen Nasional): Indonesian government-established national consumer protection agency that receives complaints, advises on consumer policy, and coordinates with consumer organizations. Adjacent to YLKI's mandate but structured as a public body rather than a non-profit.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/ylki_id
• YouTubeyoutube.com/@ylkiid2965
• Facebookfacebook.com/IndonesianConsumersOrganization/?locale=id_ID
• Instagraminstagram.com/ylki_id
• LinkedInlinkedin.com/company/yayasan-lembaga-konsumen-indonesia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yayasan Lembaga Konsumen Indonesia