Receptel

What Receptel does

Receptel nv is a Belgian outsourced hospitality and facility management provider headquartered in Antwerp, Belgium, operating as a wholly-owned subsidiary of Armonia Group since 2022. Founded in 1993, the company delivers reception and front-office services to enterprises and government agencies across Belgium, with operational coverage in Antwerp, Brussels, East Flanders, Vilvoorde, Zaventem, and Diegem. Its service portfolio spans reception services, servicedesk, business support, event support, integrated facility management, security services (Beveiligers Plus), meeting room management, concierge and lifestyle services, cleaning, and handyman and building management. The company's core differentiator is a hospitality-first deployment model in which trained receptionists and hosts are recruited, employed, and managed by Receptel but deployed on client sites, supported by a backup staffing pool that enables a 100% occupancy guarantee.

Revenue is generated primarily through managed-services contracts with enterprise clients, with pricing negotiated on a quote basis for multi-year terms tailored to each organization's structure, culture, and requirements. GTM is direct B2B sales to large corporations, law firms, IT companies, banks, and government agencies, augmented by a Try-&-Hire staffing offering that functions as an acquisition channel. The company employs proprietary operational tooling - notably the internally developed Reporter system for security staff - to provide real-time performance dashboards and incident documentation to clients. Backed by Armonia (16,000 employees, €400M turnover, 40 branches across 8 countries), Receptel operates within a larger international group while maintaining local Belgian execution and brand identity.

Name

Receptel

Legal name

Receptel nv

Website

https://receptel.be

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

251–500 employees

Short description

Receptel nv is a Belgian outsourced hospitality and facility management provider, founded in 1993 and headquartered in Antwerp, serving enterprise and government clients with reception, facility management, security, cleaning, and concierge services across Belgium as a subsidiary of Armonia Group since 2022.

Ownership category

akta.pro rank

Product category

Hospitality and Facility Management Services

NAICS

Facilities Support Services (561210), All Other Support Services (561990), Administrative and Support Services (561)

SIC

Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742)

akta.pro primary industry

Conference Room & Meeting Services Support (BPABAEAE)

akta.pro secondary industries

Meeting & Conference Planning & Coordination (HSACADAA), Coat Check & Guest Services Staff (HSACAEAC), Office Furniture Moving, Installation & Reconfiguration (Systems Furniture) (HSAKAKAE)

Keywords

• Outsourced reception services
• Facility management services
• Hospitality staffing
• Corporate security services
• Concierge services

Headquarters

HQ city

Antwerpen

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Outsourced Reception Services: Receptel provides trained receptionists and hospitality staff to client organizations. Staff are deployed at client sites where they perform reception, front office, and facility management duties. The company handles all HR aspects including recruitment, training, scheduling, and payroll, while clients benefit from professional reception services without the complexity of direct employment.
2. Integrated Facility Management: Full-service facility management solutions bundled with hospitality services. Receptel provides comprehensive management of multiple facility services including cleaning, security, handyman services, meeting room management, and concierge services under a unified offering.
3. Business Support Services: Office management, secretarial, and executive support services provided by trained professionals. Support staff are deployed to client organizations to handle administrative and operational tasks.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Receptel provides outsourced reception, concierge, integrated facility management, security, cleaning, meeting room management, and event support services to corporate, governmental, and institutional clients across Belgium. The company staffs and manages client reception desks and supplementary on-site facility functions, supporting corporate headquarters and public institutions with trained hospitality personnel.

Product overview

Receptel offers a comprehensive hospitality and facility management service portfolio centered around reception services as the core offering. The company provides a unified platform approach with multiple integrated service modules including Reception Services, Service Desk, Business Support, Event Support, Integrated Facility Management, Security Services (Beveiligingsdiensten), Meeting Room Management, Concierge and Lifestyle Services, Cleaning Services, and Handyman/Building Management. These services are delivered through trained hospitality professionals (hosts, hostesses, receptionists) and are available as individual services or as a bundled Integrated Facility Management package. Additional offerings include Staff Planning (Personeelsplanner), Try & Hire recruitment services, and an internally developed Reporter system for security service management. The portfolio positions Receptel as a full-service hospitality partner for businesses and government organizations in Belgium, operating under the parent company Armonia Group since 2022.

Differentiator

Problem solved

Functional benefit

Products and services

• Reception Services Outsourced staffing and management of corporate and governmental reception desks, including handling of visitors, calls, and front-of-house duties at client premises in Belgium.
• Service Desk Provision of a manned service desk at client premises, handling incoming requests, internal communications, and user support for building occupants.
• Business Support Back-office and administrative support delivered by trained staff at client sites, including handling of routine business tasks to free up internal teams.
• Event Support Hospitality staffing and on-site coordination for corporate events organized at client premises or designated venues.
• Integrated Facility Management Bundle of facility services delivered at the same client site, combining reception, security, cleaning, handyman, and concierge into a single managed contract.
• Security Services Provision of trained security personnel for client sites, typically combined with reception duties to provide front-of-house surveillance and access control.
• Meeting Room Management On-site staff to manage meeting rooms, including reservation handling, room setup, and guest reception for executive and conference spaces.
• Concierge and Lifestyle Services Premium concierge offerings such as restaurant bookings, taxi arrangements, parcel handling, and other personalized lifestyle support services for client staff or visitors.
• Cleaning Services Routine and specialized cleaning of office and facility interiors, delivered as part of integrated facility management contracts at client sites.
• Handyman and Building Management On-site minor maintenance, repairs, and building management tasks performed by Receptel staff to keep client facilities operational.
• Try & Hire Recruitment service allowing clients to assess a Receptel employee on assignment before deciding to hire that person directly into their own workforce.

Quantifiable outcome

• 100% occupancy rate guarantee available upon request
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• ArmoniacoreStrategic or Co-development Partner · 1 January 2022Since 2022, Receptel has been a subsidiary of Armonia, a leading international player in hospitality and facility management. Armonia is a family-owned business founded by Patrick Thélot, who started with hotel and reception services in Paris in 1974. Armonia employs 16,000 people across 8 countries with an annual turnover of €400 million. Receptel now forms one team with 40 branches of Armonia Group, spanning from Europe to the Middle East.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Vebego: Dutch family-owned facility services group with cleaning, security, and reception services across Benelux; comparable integrated-services orientation and similar mid-market position to Receptel.
• ISS A/S: Global facility services giant with a large Belgium presence offering integrated facility management including reception, cleaning, security, and workplace solutions — directly comparable service portfolio to Receptel's IFM bundle but at much larger scale.
• Serenis (formerly Facilicom Group): Dutch facility services group (formerly Facilicom) with subsidiaries in cleaning, security, catering, and reception; highly comparable Benelux-based multi-service facility model to Receptel.
• Hago Deutschland: German facility services provider specializing in cleaning and building-related services with hospitality-adjacent offerings; comparable as a European facility services competitor with overlapping service lines.
• Allied Universal (formerly G4S): Global security and facility services company with concierge/front-of-house offerings; directly competes with Receptel's Beveiligingsdiensten + hospitality bundling at enterprise sites.
• Atalian Global Services: French-headquartered international facility services group active in Belgium, providing cleaning, security, reception, and integrated facility management comparable to Receptel's offerings.
• Sodexo: Global facility management and food services group with reception and front-of-house offerings; competes with Receptel for enterprise reception and hospitality outsourcing contracts across Belgium.
• Compass Group: Diversified contract services provider with significant facility services and hospitality exposure in Belgium and across Europe; overlaps with Receptel's IFM bundle at the enterprise contract level.

Direct peers

• XPE Facility Services: Belgian-headquartered facility services group offering reception, cleaning, and integrated facility management; directly competes with Receptel in Belgium for enterprise hospitality and IFM contracts.

Emerging players

• Randstad Belgium (Tempo-Team): Major Belgian staffing firm with hospitality and reception placement services through the Tempo-Team brand; partial overlap with Receptel's receptionist outsourcing and Try & Hire offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Receptelbe

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Receptel