First Neighborhood Bank
First Neighborhood Bank is a West Virginia community bank operating four full-service branches across Spencer, Parkersburg, and Ripley. Founded in 1911, it provides personal and business checking, savings, lending, and digital banking to retail customers and small-to-medium businesses in the mid-Ohio Valley region.
- Company typePrivate
- Founded1911
- HeadquartersSpencer, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What First Neighborhood Bank does
First Neighborhood Bank is a West Virginia community bank headquartered at 216 Market Street in Spencer, operating four full-service branches across Spencer, North Parkersburg (4416 Emerson Avenue), South Parkersburg (500 Division Street), and Ripley (245 S Church Street). The bank offers personal and business checking and savings accounts, mortgage and home equity lending, consumer and installment loans, commercial/SBA lending, and a credit card suite (Platinum Classic, Platinum Payback, Platinum Preferred, and Platinum Business). A wholly owned subsidiary of West-Central Bancorp, Inc., a closely held single bank holding company, the bank is FDIC-insured, Equal Housing Lender-designated, and NMLS-licensed (NMLS# 401675) for in-house mortgage origination.
The technology platform is anchored by FirstTouch Online Banking with iOS and Android mobile apps, 24/7 toll-free telephone banking (866-352-2265), and business cash management tools including Remote Deposit Capture, ACH Origination, account analysis, and credit card merchant services. Distribution combines the four-branch physical footprint (with walk-up tellers, multiple drive-thru lanes, 24-hour ATMs, and lobby and mortgage services) with self-service digital and phone channels. The bank supports community engagement through partnerships with Vienna Elementary and Spencer Middle School, and provides financial education content and an extensive financial calculator library.
Revenue is generated primarily through interest income on mortgages, home equity, consumer, installment, commercial, and credit card loans, supplemented by monthly account service charges on personal checking, NOW, money market, savings, and tiered business checking accounts (Small $6, Medium $20, Large $50), and transaction fees including $35 overdraft paid, $35 non-sufficient funds, and credit card program fees. The customer base consists of West Virginia retail consumers (personal banking, mortgages, consumer credit) and small-to-medium businesses (business checking, cash management, ACH, merchant services, commercial lending), with no disclosed enterprise concentration. Go-to-market is direct-to-consumer through local community presence, word-of-mouth, branch walk-ins, and digital self-service.
First Neighborhood Bank firmographics
Firmographics- Name
- First Neighborhood Bank
- Legal name
- First Neighborhood Bank
- Website
- https://firstneighborhoodbank.com
- Company type
- Private
- Founded year
- 1911
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- First Neighborhood Bank is a West Virginia community bank operating four full-service branches across Spencer, Parkersburg, and Ripley. Founded in 1911, it provides personal and business checking, savings, lending, and digital banking to retail customers and small-to-medium businesses in the mid-Ohio Valley region.
- Ownership category
- akta.pro rank
First Neighborhood Bank industry classification
Industry- Product category
- Community Banking
- NAICS
- Commercial Banking (52211), Depository Credit Intermediation (5221)
- SIC
- State Commercial Banks (6022), Personal Credit Institutions (6141)
- akta.pro primary industry
- Small Business Banking (Microbusiness/Sole Proprietor) (FSABAAAI)
- akta.pro secondary industry
- First-Time Homebuyer (FTHB) Mortgage Origination (FSALAAAG)
Keywords
Where First Neighborhood Bank is headquartered
LocationHeadquarters
- HQ city
- Spencer
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
First Neighborhood Bank business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Interest Income from Lending: Revenue generated from interest on mortgage loans, home equity loans, consumer loans, installment loans, commercial loans, and credit cards
- Business Checking Account Fees: Monthly service charges, debit fees, and cash handling charges for Small, Medium, and Large Business Checking accounts
- Personal Checking Account Fees: Monthly service charges for NOW and Money Market accounts, e-Statement fees for E-Checking accounts
- Savings Account Fees: Monthly service charges when account balances fall below minimum requirements for Money Market and personal Savings accounts
- Overdraft and Bounce Protection Fees: $35 overdraft paid fee and $35 non-sufficient funds fee for bounced items
- Credit Card Fees: Fees associated with credit card programs including Platinum Classic, Platinum Payback, Platinum Preferred, and Platinum Business Cards
- Bounce Protection Overdraft Service: Discretionary overdraft service with automatic limits ($500 for E-Checking/Classic Checking, $1,000 for NOW accounts)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Small Business Checking - Basic business checking with low minimum |
| Subscription | Monthly | Medium Business Checking - Mid-tier business checking with more transactions |
| Subscription | Monthly | Large Business Checking - Premium business checking for high-volume users |
| Subscription | Monthly | Business Savings |
| Subscription | Monthly | E-Checking - Basic personal checking with e-statements |
| Subscription | Monthly | Classic Checking - Standard personal checking account |
| Subscription | Monthly | NOW Account - Interest-bearing personal checking |
| Subscription | Monthly | Money Market - Higher-balance personal savings account |
| Subscription | Monthly | Personal Savings |
| Subscription | Monthly | Money Market Savings |
| Subscription | Monthly | Bounce Protection Overdraft Service |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
First Neighborhood Bank product offering
Product offeringCore offering
First Neighborhood Bank is a community bank that accepts deposits and extends credit through personal and business checking and savings accounts, mortgage and home equity loans, consumer installment loans, commercial loans, and Platinum series credit cards. Banking is delivered across four West Virginia branches and through FirstTouch online banking, iOS/Android mobile apps, 24/7 telephone banking, eStatements, Remote Deposit Capture, ACH origination, and online cash management.
Product overview
First Neighborhood Bank operates as a community bank offering a unified suite of banking products and services through its branch network in West Virginia. The core banking platform includes FirstTouch Online Banking and First Touch Telephone Banking as the primary digital channels, complemented by four physical branch locations. The product portfolio spans personal and business checking/savings accounts, credit cards (Platinum Classic, Platinum Payback, Platinum Preferred, and Platinum Business variants), residential and commercial lending, cash management services including Remote Deposit Capture and ACH Origination, and digital banking tools such as eStatements and Bounce Protection overdraft services. The bank serves both retail customers seeking basic checking, savings, and mortgage products and business clients requiring commercial checking, cash management, and merchant services. All products are delivered through the bank's own branch network and digital platforms rather than a modular platform architecture.
Differentiator
Problem solved
Functional benefit
Products and services
- E-Checking Electronic personal checking account requiring e-Statements; $100 minimum to open, free first basic checks order, free debit card; $5 fee if e-Statements not used.
- Classic Checking Traditional non-interest-bearing personal checking account; $100 minimum to open, free debit card, free cashier's checks, unlimited check writing, paper or e-Statements; $6 monthly service charge.
- NOW Account Interest-bearing personal checking account; $1,500 minimum to open and to maintain to avoid a $7 monthly service charge; interest compounded monthly.
- Personal Money Market Personal money market savings offering competitive interest rates for higher balances; $2,500 minimum to open and to maintain; $7 service charge if balance falls below $2,500.
- Personal Savings Basic personal savings account; $100 minimum to open ($25 for minors); interest compounded quarterly; $1 monthly service charge if balance falls below $100.
- FirstTouch Telephone Banking 24/7 toll-free automated telephone banking service reachable at 866-352-2265 for account balance, check clearing, and fund transfers.
- FirstTouch Online Banking Internet-based banking platform providing 24/7 account management, bill pay, check imaging, fund transfers, and eStatement access for personal and business customers.
- Mobile Banking App Native iOS and Android mobile banking applications providing 24/7 account access, bill pay, fund transfers, and card management (turn cards on or off).
- eStatements Electronic statement delivery providing faster access to statements with up to 18 months of history available through online banking, replacing paper statements.
- Bounce Protection Overdraft Service Discretionary overdraft service providing a safety net up to an assigned limit; $35 fee per overdrawn item; limits of $500 for E-Checking/Classic Checking and $1,000 for NOW accounts.
- Small Business Checking Entry-tier commercial checking account; $500 minimum to open, $6 monthly charge, first 25 debits free, free internet banking and bill pay, non-interest bearing, eStatements required, cash handling charges above $11,000/day.
- Medium Business Checking Mid-tier commercial checking account; $500 minimum to open, $20 monthly charge, first 100 debits free, cash handling charges above $25,000/day.
- Large Business Checking High-volume commercial checking account; $1,000 minimum to open, $50 monthly charge, first 400 debits free, no cash handling charges, free internet banking.
- Business Savings Business savings account; $500 minimum to open, $100 minimum balance to avoid $1 monthly service charge, interest compounded quarterly.
- First Touch Cash Management Online business cash management tool providing bill payments, payroll management, account transfers, invoice management, and customized employee access through online banking.
- Remote Deposit Capture Service allowing business users to scan checks and transmit digital images electronically for posting and clearing, enabled by Check 21 legislation.
- ACH Origination Electronic payment processing service for payroll, loan payments, and other transactions, eliminating paper checks and reducing handling costs.
- Credit Card Merchant Services Payment processing services enabling businesses to accept Visa and MasterCard payments through the Platinum Business Card program.
- Mortgage Loans Home financing including in-house fixed and adjustable rate mortgages, secondary market (WV Housing) loans, first-time home buyer programs, HELOC, and construction loans (NMLS# 401675).
- Home Equity Loans / Home Equity Line of Credit Revolving credit line using home equity for home improvements, educational needs, or other expenses, with quick and easy access to funds.
- Consumer Loans Personal loans and lines of credit for various needs including home improvements, vehicles, and other consumer financing requirements.
- Installment Loans Personal installment loans at competitive rates for home improvements, new or used vehicles, motorhomes, or boats, with quick and efficient service.
- Commercial Loans Business financing including lines of credit, community development loans, business expansion loans, capital improvement loans, start-up loans, SBA loans, and commercial real estate loans.
- Platinum Series Credit Cards Family of Visa or MasterCard credit cards including Platinum Classic (no annual fee, ID Theft Protection, Airport Concierge), Platinum Payback (1% cash back), Platinum Preferred (travel and merchandise rewards), and Platinum Business Card (for corporate customers with expense tracking), all with worldwide acceptance.
Companies that use First Neighborhood Bank
Customer profileSegments3 records
Ideal customer profiles2 records
First Neighborhood Bank technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
First Neighborhood Bank partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- Vienna Elementary SchoolminorFirst Neighborhood Bank is a proud partner in education with Vienna Elementary, providing financial support and volunteer services to help the school and its students and teachers.
- Spencer Middle SchoolminorFirst Neighborhood Bank is a proud partner in education with Spencer Middle School, assisting financially and through volunteering to support students and teachers.
Scale indicators3 records
Recent moves9 records
Expansion highlights5 records
First Neighborhood Bank competitors and assessment
Company assessmentDirect peers
- BCBank, Inc. West Virginia community bank offering personal, business, and mortgage banking with branch presence in rural West Virginia counties — closely comparable as a similarly sized community bank serving rural WV markets with analogous product suite.
- Citizens Bank of West Virginia: Small community bank headquartered in Elkins, WV providing personal checking/savings, mortgage, consumer, and commercial lending across West Virginia — directly comparable to FNB in scale, product mix, and target customer base.
- Community Bank of Parkersburg: Independent community bank headquartered in Parkersburg, WV (FNB's own backyard) offering consumer, business, and mortgage banking — a direct geographic competitor and most size-comparable peer to FNB in the local market.
Regional players
- Peoples Bank of West Virginia: WV-based community bank with multi-branch presence across the state offering retail, business, and mortgage products; comparable as another West Virginia-rooted community bank competing with FNB for similar consumer and SMB customers.
- MVB Bank: Fairmont, WV-based community bank with consumer and commercial banking across WV, VA, MD, OH, and DC — comparable as a West Virginia-headquartered community bank offering the same core suite of personal, business, and mortgage products.
- WesBanco, Inc. Multi-state community bank headquartered in Wheeling, WV with full retail, business, mortgage, and treasury management product suite; highly comparable business model to FNB across the same WV markets, but at materially larger asset base and broader footprint.
- Summit Financial Group: Moorefield, WV-based community bank holding company operating Summit Community Bank with retail, commercial, mortgage, and wealth services across West Virginia and surrounding regions — directly comparable as a West Virginia community bank serving similar customer segments.
- United Bank: West Virginia-headquartered community/regional bank offering retail, commercial, and mortgage banking across WV, VA, DC, MD, OH, and PA — directly comparable as a West Virginia-rooted community bank serving the same geographies as FNB but at meaningfully larger scale.
- CNB Bank Inc. (Ceredo, WV): West Virginia-based community bank offering consumer and commercial banking across WV and KY; a comparable small-to-mid-size community banking franchise operating in adjacent rural Appalachian markets.
- City Holding Company: Charleston, WV-based bank holding company operating City National Bank with retail, commercial, and mortgage products across West Virginia and adjacent states; comparable as a West Virginia-rooted community banking franchise with similar product breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
First Neighborhood Bank social profiles
Digital presenceFirst Neighborhood Bank financial estimates
Financial estimateRevenue estimate
Valuation estimate
First Neighborhood Bank leadership team
Management profileNumber of profiles
Profiles2 records
First Neighborhood Bank funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
First Neighborhood Bank M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about First Neighborhood Bank
What does First Neighborhood Bank do?
First Neighborhood Bank is a community bank that accepts deposits and extends credit through personal and business checking and savings accounts, mortgage and home equity loans, consumer installment loans, commercial loans, and Platinum series credit cards. Banking is delivered across four West Virginia branches and through FirstTouch online banking, iOS/Android mobile apps, 24/7 telephone banking, eStatements, Remote Deposit Capture, ACH origination, and online cash management.
Is First Neighborhood Bank a public or private company?
First Neighborhood Bank is a private company. It is classified as corporate owned and is currently operating.
When was First Neighborhood Bank founded?
First Neighborhood Bank was founded in 1911. It employs 101 to 250 people.
Where is First Neighborhood Bank based?
First Neighborhood Bank is headquartered in Spencer, United States, in the North America region.
How does First Neighborhood Bank make money?
Seven revenue lines are on record. Interest Income from Lending is the primary driver. The others are business Checking Account Fees, personal Checking Account Fees, savings Account Fees, overdraft and Bounce Protection Fees, credit Card Fees and bounce Protection Overdraft Service.
Who are First Neighborhood Bank's main competitors?
Direct peers on record are BCBank, Inc., Citizens Bank of West Virginia and Community Bank of Parkersburg. Regional players are Peoples Bank of West Virginia, MVB Bank, WesBanco, Inc., Summit Financial Group, United Bank, CNB Bank Inc. (Ceredo, WV) and City Holding Company.
Does First Neighborhood Bank have an API?
No public API is recorded for First Neighborhood Bank.
What industry is First Neighborhood Bank in?
First Neighborhood Bank's product category is Community Banking. Its primary akta.pro industry code is FSABAAAI, Small Business Banking (Microbusiness/Sole Proprietor), with a secondary code of FSALAAAG, First-Time Homebuyer (FTHB) Mortgage Origination. Its NAICS code is 52211 and its SIC code is 6022.