Citizens Bank & Trust Company

What Citizens Bank & Trust Company does

Citizens Bank & Trust Company is a Virginia state-chartered community bank founded on August 4, 1873, and headquartered in Blackstone, Virginia. It is the second oldest community bank in the Commonwealth of Virginia, with continuous operation spanning more than 152 years. The bank is a subsidiary of Citizens Bancorp of Virginia, Inc., which trades on the OTC Bulletin Board under the symbol CZBT. Citizens Bank & Trust operates 12 physical branches across Southside Virginia and a Loan Production Office in Goochland, Virginia, serving individual consumers, small and medium-sized businesses, and homebuyers with relationship-driven, locally-underwritten banking services.

The bank offers a full-service product portfolio across personal and business lines, including checking accounts (Premier, Gold 55+, Main Street, Green), savings and money market accounts, certificates of deposit, IRAs, consumer loans, mortgage products (conventional, USDA, VA, FHA, construction), commercial loans, small business lending, commercial real estate, SBA-guaranteed loans, Visa debit cards, Mastercard personal and business credit cards, and merchant services. Wealth management and brokerage services are delivered through a partnership with Osaic Institutions, Inc. The technology stack includes iOS and Android mobile banking apps, an online banking portal with bill pay and eStatements, 24/7 telephone banking, Apple Pay and Google Pay integration, CardSuite Lite debit card controls, Positive Pay check fraud monitoring, and Multi-Factor Authentication. There is no evidence of proprietary AI/ML capabilities.

Revenue is generated primarily through net interest income on the loan portfolio (consumer, mortgage, commercial, small business, CRE), deposit account fees and service charges, transaction-based fees from wire transfers, ACH, and merchant services, credit card interchange and annual fees, and referral compensation from the Osaic wealth management partnership. Pricing is tier-based across checking, savings, money market, and credit card products with minimum balance requirements and monthly maintenance fees. The bank employs 51-100 people and distributes exclusively through its own branch network and digital channels with no third-party reseller or marketplace distribution.

Name

Citizens Bank & Trust Company

Legal name

Citizens Bank & Trust Company

Website

https://cbtva.com

Company type

Public

Founded year

1873

Operating status

Operating

Headcount range

51–100 employees

Short description

Citizens Bank & Trust Company is a Virginia-chartered community bank, founded in 1873, operating 12 branches across Southside Virginia plus a Loan Production Office in Goochland, serving consumers, small businesses, and homebuyers with deposits, loans, mortgages, wealth management, and digital banking.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Commercial Banking (52211)

SIC

State Commercial Banks (6022)

akta.pro primary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

akta.pro secondary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

Keywords

• Community banking
• Retail banking services
• Commercial lending
• Residential mortgages
• Wealth management

Headquarters

HQ city

Virginia

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income - Lending: The primary revenue stream comes from interest earned on loans including consumer loans (automobile, signature, boat, personal property), mortgages (primary residence, investment property, construction, USDA, VA, FHA), commercial loans, commercial real estate, and small business lending. The bank offers SBA Guaranteed Loans and various specialized mortgage programs.
2. Deposit Account Fees and Service Charges: Fees from checking accounts (Citizens Premier Checking, Advantage Checking, Gold Checking, Main Street Checking, Green Checking), savings accounts, money market accounts, and CDs. These include maintenance fees, minimum balance fees, and transaction fees.
3. Digital Banking and Transaction Services: Revenue from wire transfer fees, ACH processing fees, external transfer fees, bill pay services, and merchant services for business customers accepting credit/debit card payments.
4. Credit Card Operations: Income from credit card transactions including annual fees (World Elite $299, World $35, some Platinum cards fee-free), interchange fees, and cash advance fees across personal and business Mastercard credit card products.
5. Wealth Management and Investment Services: Revenue from investment and brokerage services offered through Osaic Institutions, Inc. partnership, including financial consulting, retirement planning, IRA rollovers, annuities, 529 plans, and trust services. CB&T Wealth Management Division receives referral/partnership compensation.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Citizens Bank & Trust Company operates as a traditional community bank providing deposit accounts (checking, savings, money market, CDs, IRAs), consumer and commercial lending (mortgages, auto, signature, boat, commercial real estate, SBA loans, lines of credit), personal and business credit cards (Mastercard and Visa debit/credit), digital banking (online, mobile, telephone), merchant services for business payment processing, and CB&T Wealth Management investment and brokerage services via partnership with Osaic Institutions, Inc. All deposits are FDIC insured, and the bank serves consumers and small-to-mid businesses across Southside Virginia through 12 branches plus an online/digital channel.

Product overview

Citizens Bank & Trust Company is a community bank offering a unified banking platform with multiple product lines for personal, business, and wealth management customers. The core banking products include checking and savings accounts, certificates of deposit, IRAs, consumer loans, mortgages, and commercial loans. The bank differentiates through digital banking services (online and mobile banking with bill pay, eStatements, and mobile wallet integration), business services (merchant services, ACH, wire transfers, Positive Pay), and wealth management through Osaic Institutions. Additional services include telephone banking, wire transfers, safe deposit boxes, notary services, coin counting, and financial calculators. The bank operates 12 branches across Southside Virginia with a Loan Production Office in Goochland.

Differentiator

Problem solved

Functional benefit

Brands

• CB&T Wealth Management: A division of the bank offering investment and brokerage services including financial and retirement planning, IRA rollovers, business retirement plans, fixed and variable annuities, 529 college savings plans, trusts and estate planning, and tax advantaged investments. Services are offered through Osaic Institutions, Inc.

Products and services

• Digital Banking (Online & Mobile) Comprehensive online and mobile banking platform enabling customers to view account information, transfer funds, pay bills, access eStatements, deposit checks via mobile capture, and manage accounts on any device with internet access; enrollment requires a 2-business-day verification process.
• Personal Checking Accounts Multiple tiered personal checking accounts including Citizens Premier Checking, Advantage Checking, Gold Checking (for ages 55+), Main Street Checking, and Green Checking with eStatements, each with different minimum-balance requirements and fee structures designed for personal banking customers.
• Business Checking Accounts Tiered business checking solutions including Non-Profit Checking, Small Business Advantage Checking, Business Checking, Business Plus Checking, Commercial Checking, Estate Regular Checking, and Estate Check Plus Checking with varying balance requirements and fee structures for small to mid-sized businesses, non-profits, and estate accounts.
• Savings and Money Market Accounts Personal and business savings products including Statement Savings, Kids Bank for Life, Christmas & Vacation Club, Advantage Money Market (tiered to $1,000,000+), Business Savings, and Business Advantage Money Market with tiered interest rates and monthly balance or transaction limits.
• Certificates of Deposit (CDs) Fixed-rate CD products for personal and business use with flexible terms ranging from 3 months to 5 years, FDIC insured, with automatic renewal options.
• Individual Retirement Accounts (IRAs) Traditional and Roth IRA products with terms from 12 months to 5 years, offering tax-advantaged retirement savings with tax-deductible contributions (Traditional) or tax-free withdrawals (Roth).
• Consumer Loans Personal lending products including automobile loans, signature loans, boat loans, and personal property loans aimed at individual consumer borrowers and delivered with fast turnaround and personalized service.
• Mortgage Products Comprehensive residential mortgage offerings including in-house financing, conventional fixed rate, USDA Rural Development, VA loans, FHA loans, and FHLB first-time homebuyer and community partners programs with down payment assistance up to $20,000 for individuals purchasing or refinancing primary residences, second homes, or investment properties.
• Commercial Loans Business lending products including commercial real estate mortgages, construction loans, working capital loans, lines of credit, SBA guaranteed loans, and investment property loans with quick decisions and turnaround for small and mid-sized businesses.
• Small Business Lending Flexible small business financing options for growth projects with customizable loan amounts and payment terms aimed at Southside Virginia small businesses.
• Commercial Real Estate Financing
• Personal Credit Cards Mastercard Platinum Collection credit cards (World Elite, World, Platinum Preferred, Platinum Payback, Platinum) offering global purchasing power, points or cash back rewards, ID Theft Protection, and no foreign transaction fees on select tiers for personal cardholders.
• Business Credit Cards Business Mastercard credit cards (World Elite Plus, World Elite, Platinum Preferred, Platinum Payback, Platinum) with various rewards, annual fees, and benefits including airline fee credits, MasterRental insurance, ShopRunner membership, and Mastercard Travel & Lifestyle Services.
• Visa Debit Cards Personal and business debit cards with 24/7 access, mobile wallet support (Apple Pay/Google Pay), enhanced security chips, CardSuite Lite controls, fraud monitoring, and free mobile text alerts.
• CB&T Wealth Management Investment and brokerage services offered through Osaic Institutions, Inc. (Member FINRA/SIPC) including financial planning, retirement planning, IRA rollovers, business retirement plans, fixed/variable annuities, 529 college savings plans, trusts, and estate planning with personalized service via CB&T Wealth Management financial consultants.
• Merchant Services Payment processing solutions for businesses including credit/debit card acceptance, online and mobile payments, point-of-sale technologies, and customer purchasing behavior analytics.

Quantifiable outcome

• Record earnings reported in Q1 2026, 2025, and 2023 demonstrating sustained financial performance
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

One partnership is on record.

• Osaic Institutions, Inc.coreTechnology or IntegrationOsaic Institutions, Inc. provides the investment and brokerage services platform for CB&T Wealth Management division. Investment products and services are offered through this partnership, with CB&T acting as the distribution channel for these services. The partnership provides access to stocks, mutual funds, annuities, and other investment products through CB&T's financial consultants.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TowneBank: Virginia-based community bank serving Virginia and North Carolina with consumer banking, mortgages, and wealth management - directly competitive in the Virginia retail banking market at a larger scale than CB&T.
• Truist Financial Corporation: Major US bank formed from BB&T and SunTrust with significant Virginia presence - sets the competitive baseline that CB&T differentiates against via local service, community ties, and decision-making speed.
• Pinnacle Financial Partners: Southeast-focused bank holding company with a community banking model emphasizing local decision-making and relationship banking - relevant comparable for CB&T's positioning at materially larger scale.
• Sandy Spring Bancorp: Mid-Atlantic community bank holding company with similar full-service banking model but operating at significantly larger scale across Maryland, Virginia, and surrounding states - a relevant comparable for CB&T's strategic trajectory.
• Atlantic Union Bankshares: One of Virginia's largest community-oriented banking franchises with full consumer, commercial, and wealth services - operates across Virginia including Southside markets where CB&T directly competes.

Direct peers

• Blue Ridge Bank: Virginia-chartered community bank offering full-service consumer and commercial banking products with a branch network in similar Virginia markets - directly comparable business model and product mix to CB&T.
• Virginia National Bankshares: Holding company for Virginia National Bank, providing community banking services including commercial lending, mortgages, and wealth management in Virginia markets that overlap with CB&T's Southside footprint.
• First Community Bankshares: Virginia-headquartered community bank holding company with similar branch-based retail and commercial banking model, operating in comparable rural and small-town markets in Virginia and surrounding states.
• Bank of Botetourt: Independent Virginia community bank offering similar consumer and small business banking products in rural Virginia - directly comparable in scale, business model, and community banking focus.
• C&F Financial Corporation: Virginia-based bank holding company for Citizens and Farmers Bank, operating a similar community banking model with consumer and commercial lending, mortgages, and wealth management across rural Virginia markets - directly comparable in scale, footprint, and product mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/citizens-bancorp-of-virginia-inc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Bank & Trust Company