Sinapto

What Sinapto does

Sinapto Srl is a Milan-based, founder-owned Italian technology company founded in 2000 that delivers IT services and custom software solutions primarily to small and medium-sized enterprises (SMEs), with additional exposure to non-profits, education, and large enterprise accounts. The portfolio is organized around two pillars: IT Services (IT Care 24/7 managed services, system assistance, modern workplace, cybersecurity, cloud and data center operations on AWS and Azure, and ISO 27001/14001-certified proprietary data centers in Milan) and Software Solutions (custom software development, AI applications, automatic planning/optimization, Microsoft Power Platform M365, and Magento e-commerce). The proprietary product Progeta, a cloud project management platform built for project-based companies, is the most differentiated asset, with 100+ organizations, 90,000+ projects managed, and €800M+ in tracked project revenue. The business model is a mix of recurring managed-service contracts (IT Care, Secure Mail, Progeta subscriptions billed monthly) and one-time custom development engagements (€5K–€50K+ per project), with a hybrid e-commerce outsourcing tier billed monthly. Go-to-market is direct enterprise sales with a 24-hour expert callback, supplemented by an extensive technology partner ecosystem (AWS, Microsoft, Fortinet, Bitdefender, Dell, Cisco, Veeam, Hornetsecurity, UiPath) and a Milan coworking hub that functions as a relationship channel.

Name

Sinapto

Legal name

Sinapto Srl

Website

https://sinapto.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Sinapto is a Milan-based IT services and custom software firm serving Italian SMEs with managed services, cloud, cybersecurity, and bespoke development, anchored by its proprietary Progeta project management SaaS.

Ownership category

akta.pro rank

Product category

Managed IT Services and Custom Software Development

NAICS

Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

akta.pro secondary industries

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Out-of-Band & Remote Infrastructure Management (Console/Power/Device Access) (HDAFAMAO)

Keywords

• Managed IT services
• Custom software development
• Cloud infrastructure services
• Cybersecurity consulting
• Project management software

Headquarters

HQ city

Milano

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. IT Managed Services & System Assistance: Recurring managed services contracts (IT Care) offering fixed monthly fees for infrastructure monitoring, help desk, and system management across cloud, data center, and endpoint environments. Revenue is recurring in nature with SLA-guaranteed service levels.
2. Custom Software Development: One-time project-based custom software development spanning MVP/PoC prototyping, full custom software, e-commerce (Magento), AI applications, and process automation. Pricing ranges from €5,000–€20,000 for base projects, €20,000–€50,000 for medium complexity, and €50,000+ for advanced solutions.
3. Cloud & Data Center Infrastructure: IaaS, PaaS, and SaaS offerings on AWS and Microsoft Azure, including co-location in company-owned ISO 27001 and ISO 14001 certified data centers. Revenue from infrastructure hosting and management.
4. Cybersecurity Services: Endpoint protection (Bitdefender Business Security Enterprise), secure email (Secure Mail Service), backup (Hornetsecurity), firewall, MFA, and vulnerability assessment services. Typically subscription or fixed-fee arrangements.
5. Progeta SaaS / Licensing: Sinapto's proprietary cloud project management software Progeta is offered as a SaaS solution, with over 100 organizations using the platform. Revenue from subscriptions for cloud-based project management.
6. Microsoft Power Platform & M365 Services: Implementation and consulting services around Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI, Power Pages) and Microsoft 365, delivered as professional services or managed service arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Sinapto is an Italian IT services and custom software company serving SMEs through managed IT infrastructure (IT Care, cloud, cybersecurity, modern workplace) and bespoke software development including custom applications, AI/ML solutions, Microsoft Power Platform, Magento e-commerce, and the proprietary cloud project management platform Progeta. Services are delivered via fixed-fee managed subscriptions and tiered project-based development contracts (€5K-€50K+), backed by AWS and Azure infrastructure and owned ISO 27001/14001 data centers.

Product overview

Sinapto is a Milan-based technology company offering IT Services and Software Solutions to Italian SMEs. The portfolio is organized around two main pillars: IT Services (IT Care managed services, system assistance, IT infrastructure, Modern Workplace, cybersecurity, and cloud/data center) and Software Solutions (custom software development, AI applications, automatic planning, Microsoft Power Platform, e-commerce on Magento, and the proprietary cloud project management tool Progeta). Supporting services include Secure Mail, VoIP telephony, blockchain (Corda), data analytics, and compliance consulting. The company also offers a coworking space. The offering is not a single unified product but a modular suite of managed services and custom development engagements, with Progeta being the primary proprietary SaaS product.

Differentiator

Problem solved

Functional benefit

Brands

• Progeta: Cloud-based project management software developed and powered by Sinapto

Products and services

• IT Care Managed IT services providing 24/7 monitoring and management of on-premises and cloud (AWS/Azure) infrastructure, with fixed monthly pricing, guaranteed SLA response times, ITIL-based help desk, and on-site support for Italian SMEs.
• Custom Software Development (MVP and Custom) Bespoke custom software development from PoC and MVP through to full production software for Italian SMEs, using a 3-phase method, Agile and Waterfall methodologies, and an interdisciplinary senior team delivering tailored solutions.
• AI Applications (Applicazioni AI) AI application services including generative AI (LLM-based chatbots and knowledge base interfaces), predictive analytics using ML and neural networks, IoT data integration, and AI strategy consulting for Italian SMEs undergoing business transformation.
• Automatic Planning (Pianificazione Automatica) Automatic scheduling and resource allocation solutions using AI and operational research algorithms to solve constrained optimization problems such as shift rostering, school timetable generation, and production line scheduling.
• Microsoft Power Platform M365 Implementation services covering Power Apps (no-code custom applications), Power Automate (workflow automation), Power Virtual Agents (AI chatbots), Power BI (data analytics), and Power Pages (business web pages), all natively integrated with Microsoft 365.
• E-Commerce Development (Realizzazione E-Commerce) B2B and B2C e-commerce site development and maintenance on the Magento platform, covering analysis, graphic design, payment integration (PayPal, Stripe, Scalapay, credit cards), ERP/CRM integration, logistics, full outsourcing, and hosting on flexible cloud infrastructure (AWS/Azure).
• Progeta (Cloud Project Management) Cloud-based project and work order management software built by Sinapto for companies operating by project or commission, providing real-time visibility into economic performance, resource planning, timesheet, invoicing, reporting, and CRM management, 100% Made in Italy.
• Secure Mail Service Email security subscription service protecting corporate mailboxes from viruses, spam, phishing, and whaling attacks, using 7 scanning engines, fixed monthly subscription, activation on Microsoft 365 and other major mail platforms, with direct technical support.
• Cybersecurity Services (Sicurezza Informatica) Comprehensive cybersecurity services including Security Governance (risk assessment, penetration testing, vulnerability assessment), Data Protection (backup, archiving, disaster recovery), Infrastructure Security (firewall, VPN), Endpoint Protection (EDR/XDR), Identity Protection (MFA, SSO, biometric), Antispam/Secure Mail, and Business Continuity planning.
• Cloud and Data Center Cloud and data center services including ISO 27001/14001-certified proprietary data centers, IaaS/PaaS/SaaS on AWS and Azure, hybrid cloud integration, modern cloud application development (serverless, containerized, Kubernetes/Docker), and fully automated CI/CD pipelines.
• System Assistance (Assistenza Sistemistica) Outsourced system assistance covering server, storage, and network management, desktop/notebook/mobile endpoint management, continuous monitoring, multi-level help desk (ITIL-based), 24/7/365 support, and on-site presence.
• Systems and Infrastructure (Sistemi e Infrastrutture) IT infrastructure analysis, design, and management including technology consolidation and rationalization, networking/server/storage deployment, structured asset management, technology refresh planning, and expert witness services for IT, Industria 4.0, and R&D tax credits.
• Modern Workplace Modern workplace solutions including digital workspace design (PCs, notebooks, workstations), collaboration tools (Microsoft 365, Teams, Exchange, Google Workspace), VoIP telephony (VOIspeed, VoipVoice), software licensing management, and endpoint security.
• Sinapto Workspace (Coworking) Coworking space in Milan (via Paisiello 3/5) offering dedicated desks, phone booths, meeting rooms, reception, break area, and garden, targeting companies, startups, and professional studios seeking a modern collaborative environment.

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration35 records

AI capability10 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core, minor and major.

• Amazon Web Services (AWS)coreTechnology or Integration · 20 September 2024Sinapto is AWS Partner Select Tier Services. With certified experts, Sinapto supports companies in implementing digital transformation strategies and adopting innovative AWS solutions including IaaS, PaaS, SaaS, ECS/EKS, S3, Lambda, SNS, WAF.
• AssolombardaminorOthers · 28 July 2023Sinapto renews membership in Assolombarda, the most important industry association in the Milan area, oriented toward business growth and innovation.
• Anitec-AssinformminorOthers · 28 July 2023Sinapto renews membership in Anitec-Assinform, a major technology industry association, oriented toward innovation and digital transformation.
• BitdefendercoreTechnology or Integration · 18 January 2023Pluriennial partnership providing Bitdefender Business Security Enterprise for advanced network monitoring, threat isolation, and endpoint protection for corporate networks.
• VOIspeed - TeamSystem CommunicationmajorTechnology or Integration · 9 March 2022Partnership with Italy's first software-based VoIP PBX (TeamSystem Communication) offering smart cloud telephony services on a monthly all-inclusive rate, with decades of joint experience.
• FortinetcoreTechnology or Integration · 21 April 2021SMB Hero 2021 award recognition from Fortinet via ALLNET ITALIA. Partnership provides next-generation firewall and network security solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft Silver Partner with specialization in Microsoft Power Platform M365. Sinapto implements Power Apps, Power Automate, Power Virtual Agents, Power BI, Power Pages, and Microsoft 365 collaboration tools.
• HornetsecuritymajorTechnology or IntegrationPartnership providing backup solutions for Microsoft 365 environments, complementing Sinapto's data protection offering. Includes migration to Microsoft 365 and data safeguarding.
• VoipVoicemajorTechnology or IntegrationDecade-long certified partnership with VoipVoice, Italy's first VoIP provider, offering integrated voice and connectivity solutions for business customers.
• Dell (Gold Partner)majorTechnology or IntegrationGold Partner status with Dell for hardware, servers, storage, and endpoint solutions.
• CiscomajorTechnology or IntegrationCisco partner providing networking equipment, VoIP, and collaboration solutions.
• Veeam (Silver Partner)majorTechnology or IntegrationSilver Partner with Veeam for backup and data recovery solutions.
• UiPathmajorTechnology or IntegrationUiPath partner providing robotic process automation (RPA) solutions.
• Adobe (Certified Reseller)minorChannel Partner/ Reseller/ DistributorAdobe certified reseller for creative and enterprise software solutions.
• Informatici Senza Frontiere OnlusminorOthersLong-standing CSR partnership (since 2008) supporting inclusive technology. Sinapto hosts ISF's IT infrastructure, websites (including festival.informaticisenzafrontiere.org), and promotes initiatives like tutticonnessi.it for digital education inclusion.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sinapto