TicketLine
TicketLine is a Lisbon-based integrated ticketing platform founded in 1999, operating ticketline.pt and a 540+ retail point network across Portugal to sell tickets for concerts, theater, sports, and other live events via its certified TicketNet system.
- Company typePrivate
- Founded1999
- HeadquartersLisboa, Portugal
- Headcount11–50
- GTM typeB2C
- OfferingServices
What TicketLine does
TicketLine (legal entity Ticket Line S.A., NIPC 504691031) is a Portuguese integrated ticketing platform founded in 1999 and headquartered in Lisbon at Edifício Arcis, Rua Ivone Silva. It operates ticketline.pt, a direct-to-consumer marketplace selling tickets for concerts, theater, sports, festivals, bullfighting, cinema, dance, comedy, and opera across mainland Portugal and the islands (Madeira and Azores). Its two primary customer bases are general-public event attendees purchasing individual tickets and a B2B roster of more than 500 event promoters and venues — including Sagres Campo Pequeno, Coliseu Porto Ageas, Super Bock Arena, and Teatro Tivoli BBVA — that use the platform for distribution and access control.
The company's core technology stack is the TicketNet system, certified by the Portuguese Tax Authority (Autoridade Tributária) under certificate number 1388/DGCI for fiscal compliance in ticket issuance, paired with TicketNetAcessos, a venue access-control system managing terminals, entry gates, and ticket types with 24-hour technical support. The platform is GDPR-compliant, uses SSL encryption, and integrates payment rails including REDUNICRE (with 3D-Secure via Verified By Visa and Mastercard SecureCode), Multibanco, MBWay, MEO Wallet, PayPal, and Klarna. Distribution is hybrid: the self-serve ticketline.pt portal, a 24/7 phone reservation line (1820), and 540+ physical sales points including 138 Worten stores, 38 FNAC stores, and dedicated box offices at major venues.
Revenue is predominantly transaction-based: a disclosed 6% service fee (plus VAT) per online ticket purchase, supplemented by promoter sales commissions and gift voucher sales (€5–€50 denominations). Adjacent monetization includes Ticketline Live Stage (livestreamed events at livestage.ticketline.pt), optional event insurance underwritten by Europ-Assistance, and gift vouchers redeemed at headquarters. The company is privately held (Sociedade Anônima), employs 11–50 staff, has no disclosed external funding or M&A activity, operates exclusively in Portugal, and shows no disclosed AI/ML capabilities.
TicketLine firmographics
Firmographics- Name
- TicketLine
- Legal name
- Ticket Line S.A.
- Website
- https://ticketline.pt
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TicketLine is a Lisbon-based integrated ticketing platform founded in 1999, operating ticketline.pt and a 540+ retail point network across Portugal to sell tickets for concerts, theater, sports, and other live events via its certified TicketNet system.
- Ownership category
- akta.pro rank
TicketLine industry classification
Industry- Product category
- Online Event Ticketing
- SIC
- Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)
- akta.pro secondary industries
- Ticketing, Box Office & Access Control (MPAGAAAD), Ticketing Platforms & Primary Ticketing (MPAIAFAD), Live Event Ticketing (Concerts, Festivals, Comedy) (HSACALAA), Pricing, Yield Management & Anti-Fraud Services (MPAGAJAH)
Keywords
Where TicketLine is headquartered
LocationHeadquarters
- HQ city
- Lisboa
- HQ country
- Portugal
- HQ region
- Europe
Offices1 record
Markets served
TicketLine business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Service Fee / Booking Fee: 6% service fee plus VAT charged per transaction for online ticket purchases, indicated at time of purchase. This is the primary revenue stream from consumer ticket sales.
- Ticket Sales Commission: Commission from ticket sales on behalf of event promoters. The company acts as an intermediary selling tickets for events on behalf of promoters and takes a cut of each transaction.
- Gift Vouchers: Sale of Ticketline Gift Vouchers in denominations of 5, 10, 20, and 50 euros, which can be exchanged for event tickets at headquarters
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard transaction fee for online purchases |
| Unit Pricing | Pay-as-you-go | Event ticket pricing varies by venue and seat selection |
| Transaction based/ take rate | Pay-as-you-go | Group discounts for large party bookings |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
TicketLine product offering
Product offeringCore offering
TicketLine operates an integrated online ticketing platform for live events in Portugal, combining its proprietary TicketNet certified sales system with the TicketNetAcessos access control solution. The company sells event tickets on behalf of hundreds of event promoters and venues through its ticketline.pt website, a 24/7 phone reservation line, and a network of more than 540 physical sales points nationwide. Revenue is primarily generated via a 6% service fee charged on each electronic ticket transaction.
Product overview
TicketLine is a Portuguese ticketing platform offering an integrated ecosystem of ticket sales and event management solutions. The core platform consists of the TicketNet online sales system (certified by Portuguese tax authorities) and TicketNetAcessos for venue access control, supported by over 540 physical sales points and a 24/7 phone booking service. The platform sells tickets across all event categories (music, theater, sports, cinema, festivals) through its website and retail network. Additional services include Ticketline Live Stage for event streaming, Gift Vouchers in €5-50 denominations, and optional event insurance through Europ-Assistance.
Differentiator
Problem solved
Functional benefit
Products and services
- Ticketline Online Ticketing Platform Web-based platform at ticketline.pt where individual consumers browse and purchase tickets for live events including concerts, theatre, sports, and cultural performances in Portugal.
- TicketNet Certified Ticketing System
Companies that use TicketLine
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
TicketLine technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature3 records
TicketLine partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered minor, core and moderate.
- ATL – Associação de Turismo de LisboaminorTicketline is a member of ATL – Associação de Turismo de Lisboa for cross-promotional activities targeting tourists.
- Turismo de CascaisminorTicketline is a member of Turismo de Cascais for tourism-related promotion.
- Wortencore138 retail store locations selling Ticketline tickets, representing the largest network of physical sales points.
- FNACcore38 store locations selling Ticketline tickets across Portugal.
- SUPERCORminor4 store locations selling Ticketline tickets.
- IT Tabacariasminor3 store locations selling Ticketline tickets.
- El Corte Inglésmoderate2 store locations selling Ticketline tickets.
- E.LECLERCmoderate2 store locations selling Ticketline tickets.
- REDUNICREcorePayment gateway provider for credit card processing using Verified By Visa and Secure Code for Mastercard.
- MEO WALLETmoderateMobile payment solution integrated for ticket purchases.
- Venue Partners (Sagres Campo Pequeno, Coliseu Porto Ageas, Super Bock Arena, etc.)coreMajor venues with dedicated Ticketline sales points including Sagres Campo Pequeno, Coliseu Porto Ageas, Super Bock Arena, Forum Braga, Teatro Armando Cortez, Teatro Tivoli BBVA, MULTIUSOS DE GUIMARÃES, and TIME OUT MARKET.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
TicketLine competitors and assessment
Company assessmentRegional players
- CTT – Correios de Portugal: Portuguese national postal service that distributes tickets through its extensive retail network across Portugal. A regional distribution channel partner/comparable in Portuguese consumer reach, though not a direct primary ticketing software competitor.
Broad incumbents
- Ticketmaster: Global leader in primary ticketing for concerts, sports, and theater. Operates across Europe including Spain/Portugal and competes with Ticketline for marquee venue and promoter relationships, though at much larger scale and broader geographic footprint.
- Live Nation Entertainment: Vertically integrated live entertainment giant owning Ticketmaster, venues, and artist management. Represents the upper bound of competition for Portuguese concerts and tours, often delivering promoter-side mandates that Ticketline must integrate with.
- StubHub: Global secondary ticketing marketplace operating across Europe. Not a primary platform competitor, but captures consumer demand that could otherwise flow to Ticketline's primary channels, and shapes price expectations that affect primary ticket demand.
Others
- Bandsintown: Concert discovery and recommendation platform with ticketing integrations across Europe. Adjacent to Ticketline as an event discovery layer, increasingly bundling affiliate ticket purchases that could redirect consumer demand away from primary platforms.
Direct peers
- Blueticket: Portuguese ticketing platform competing directly with Ticketline in the same domestic market for venues, promoters, and consumer ticket sales. Most head-to-head comparable in geography, customer base, and product scope.
- Eventbrite: Self-serve online ticketing platform serving event organizers globally, with active presence in Portugal. Directly competes on promoter acquisition, take rate, and digital UX, particularly for SMB and self-organized events where Ticketline's box-office focus is weaker.
- See Tickets: European-focused online ticketing platform serving concerts, festivals, and live events across the UK and continental Europe. Directly comparable as a mid-sized primary ticketing platform competing for the same promoter and venue contracts in European markets.
Emerging players
- Fever: Digital-first experiences and events platform operating across major European and global cities. Competes with Ticketline on experience discovery, ticketing for curated events, and mobile-first consumer UX, though with a more discovery-led model.
- Dice: Mobile-first music ticketing platform with strong presence in the UK and Europe. Competes with Ticketline in music event ticketing, particularly for younger, mobile-native consumers and indie promoter relationships, often with anti-scalping features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
TicketLine social profiles
Digital presenceTicketLine compliance and trust
Trust signalCompliance3 records
TicketLine financial estimates
Financial estimateRevenue estimate
Valuation estimate
TicketLine leadership team
Management profileNumber of profiles
TicketLine funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TicketLine M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TicketLine
What does TicketLine do?
TicketLine operates an integrated online ticketing platform for live events in Portugal, combining its proprietary TicketNet certified sales system with the TicketNetAcessos access control solution. The company sells event tickets on behalf of hundreds of event promoters and venues through its ticketline.pt website, a 24/7 phone reservation line, and a network of more than 540 physical sales points nationwide. Revenue is primarily generated via a 6% service fee charged on each electronic ticket transaction.
Is TicketLine a public or private company?
TicketLine is a private company. It is classified as unknown and is currently operating.
When was TicketLine founded?
TicketLine was founded in 1999. It employs 11 to 50 people.
Where is TicketLine based?
TicketLine is headquartered in Lisboa, Portugal, in the Europe region.
How does TicketLine make money?
Three revenue lines are on record. Service Fee / Booking Fee is the primary driver. The others are ticket Sales Commission and gift Vouchers.
Who are TicketLine's main competitors?
CTT – Correios de Portugal is listed as a regional player. Broad incumbents are Ticketmaster, Live Nation Entertainment and StubHub. Bandsintown is listed as an others. Direct peers are Blueticket, Eventbrite and See Tickets. Emerging players are Fever and Dice.
Does TicketLine have an API?
No public API is recorded for TicketLine.
What industry is TicketLine in?
TicketLine's product category is Online Event Ticketing. Its primary akta.pro industry code is MPAGAJAA, Primary Ticketing Platforms & Box Office Systems, with a secondary code of MPAGAAAD, Ticketing, Box Office & Access Control. Its SIC code is 7900.