Mascon

What Mascon does

Mascon is a retail telecommunications provider headquartered in Salmon Arm, British Columbia, that delivers high-speed internet, cable television, VoIP telephone, and bundled residential services to rural and underserved communities across British Columbia, including Vancouver Island, Haida Gwaii, Northern BC, the Interior, the Shuswap, and the Kootenays. The company has operated since 1983 and was acquired by TELUS Communications Inc. in January 2017, becoming a wholly-owned subsidiary that continues to operate independently under the 'Mascon by TELUS' brand with its own network infrastructure, customer service operations, and community presence. As of 2024, Mascon serves more than 30 communities and runs a hybrid fiber-coaxial network with DOCSIS 3.1 plus an AirSPEED fixed-wireless overlay for locations where wireline service is unavailable, with gigabit (1 Gbps) fibre available in selected communities such as Vanderhoof, Ashcroft, and Cache Creek.

The core product portfolio centres on Residential Internet (tiers from Internet 20 up to Gigabit, with capped data or unlimited add-ons), Residential TV (digital cable packages plus premium add-ons such as Crave, Starz, and Super Channel), and Home Essentials Bundles combining internet and TV for up to $68/month in savings. Supporting offerings include NetCALL VoIP telephone, Koodo Wireless Home Phone, Xtend WiFi range extension, and partner-branded products distributed through Mascon: Koodo Stream+, TELUS Health, TELUS Security, and a Seasonal Security Connection for vacation properties. The Internet for Good program delivers subsidized $10/month connectivity to eligible low-income families and people with disabilities.

Mascon's revenue model is almost entirely subscription-based monthly recurring revenue across residential internet, TV, and bundles, supplemented by one-time installation and equipment fees ($75 professional installation, $99 HD receiver purchase, $7/month HD receiver rental) and overage charges on capped data plans ($0.15-$0.35 per GB). Distribution is direct-to-consumer through the mascon.ca website, a toll-free phone sales line (1-866-832-6020), field installation crews, and the My Mascon self-service customer portal, with customer acquisition supported by seasonal promotional campaigns (Summer Sale, Spring into Savings, Back to School, Holiday Sale) and a Refer a Friend program offering $25-$100 in credits per successful referral. Mascon is a registered business name of TELUS Communications Inc. and operates as a strategic rural-BC operating subsidiary within the TELUS corporate structure.

Name

Mascon

Legal name

TELUS Communications Inc.

Website

https://mascon.ca

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Mascon offers internet services and technical support for residential and business customers in Desolation Sound.

Ownership category

akta.pro rank

Product category

Rural Broadband Telecommunications

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Cable & Other Pay Television Services (4841), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Hybrid Fiber-Coaxial (HFC) Cable Operators (HDAIACAA)

akta.pro secondary industry

Cable MSOs (Hybrid Fiber-Coax) (MPABAGAA)

Keywords

• Residential internet services
• Cable television
• VoIP telephone
• Rural broadband
• Home security monitoring

Headquarters

HQ city

Salmon Arm

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Services: Monthly subscription fees for residential internet services ranging from Internet 20 to Gigabit speeds. Revenue generated from monthly recurring fees with optional data add-ons and unlimited data upgrades.
2. TV Services: Residential television services including Digital Starter, TV Pick packages, theme packs, premium channels (Crave, Starz, Super Channel), and specialty channels. Revenue from monthly subscriptions and pay-per-view ordering.
3. Bundles: Home Essentials Bundles combining TV and Internet services at discounted rates compared to individual subscriptions. Offers savings up to $68 per month for bundled services.
4. Data Add-ons: Additional data add-ons: Unlimited Internet Data for $50/month or additional 1 TB of data for $25/month. AirSPEED Wireless plans with tiered data allowances and overage charges.
5. Equipment Rental and Fees: Revenue from HD receiver rental ($7/month), professional installation ($75), additional outlets ($75), replacement remote fees ($25), and on-site service calls ($175/hour).
6. TELUS Security: TELUS Security products offered through Mascon including Seasonal Security Connection ($15/month) for monitoring vacation properties.
7. TELUS Health: TELUS Health services offered as part of Mascon's partner offerings.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Mascon provides residential high-speed internet, cable television, VoIP telephone, and partner home security services to households across 30+ rural and remote communities in British Columbia. Services are delivered over a hybrid fibre-coaxial network with DOCSIS 3.1 technology and AirSPEED fixed wireless in areas where wireline is unavailable, with subscription-based pricing and bundled packages combining internet and TV.

Product overview

Mascon is a consumer telecommunications company providing bundled residential services across rural British Columbia, operating as a subsidiary of TELUS since 2017. The core product portfolio centers on Residential Internet (offering multiple speed tiers from 20 Mbps to Gigabit), Residential TV (cable television with channel packages and specialty add-ons), and Home Essentials Bundles (combining internet and TV with cost savings). Supporting services include NetCALL Digital Telephone (VoIP) and Koodo Wireless Home Phone, along with partner offerings such as Koodo Stream+, TELUS Security, TELUS Health, and Seasonal Security Connection for vacation properties. The My Mascon online platform serves as the customer-facing portal for account management, billing, and service upgrades. Additional offerings include Internet for Good (subsidized connectivity for low-income households), Xtend WiFi (network extension), TELUS PureFibre (fiber infrastructure), AirSPEED Wireless (rural fixed wireless), vacation suspension services, and a customer referral program.

Differentiator

Problem solved

Functional benefit

Brands

• My Mascon: Online customer portal for managing accounts, viewing bills, making payments, and monitoring data usage.
• Mascon Cable
• Internet for Good

Products and services

• Seasonal Security Connection Security monitoring service for vacation properties and seasonal homes, priced at $15 per month, allowing monitoring of remote properties while owners are away.
• Residential Internet High-speed wireline internet service for residential customers offering multiple speed tiers from Internet 20 (350GB) to Gigabit, with options for unlimited data add-ons or capped monthly allowances with overage billing.
• Residential TV Cable television service with digital channel packages including Digital Starter, TV Pick, Premium tiers, and premium add-ons such as Crave, Starz, Super Channel, and Sportsnet World.
• Home Essentials Bundles Bundle packages combining TV and Internet services with unlimited data, offering savings up to $68 per month compared to separate subscriptions, with internet speed options ranging from Internet 60 to Gigabit.
• NetCALL Digital Telephone VoIP-based digital telephone service providing home phone functionality over internet connection, including Call Waiting, Call Display, Voicemail, Call Return, Call Forwarding, and 3-Way Calling.
• Koodo Wireless Home Phone Wireless home phone service powered by Koodo/TELUS network, offering portability and cost savings at $10 per month as an alternative to traditional landline.
• TELUS Security Home security services offered through TELUS partnership, providing monitoring and security solutions for residential customers.
• Internet for Good Discounted internet program for low-income families and people with disabilities, offering plans starting at $10 per month for two years with no installation or activation fees.
• AirSPEED Wireless Fixed wireless internet service for rural areas where wireline services are unavailable, offering connectivity via cell towers with plans such as AirSPEED 25 (500 GB) and AirSPEED 10 (300 GB) with overage charges.
• My Mascon Online customer portal for account management, allowing customers to view/download bills, make credit card payments, monitor internet data usage, access calling records, update contact information, and request service upgrades.
• TELUS Health Virtual healthcare services offered through TELUS partnership, providing access to health resources and support for community wellness programs.
• Koodo Stream+ Streaming service offering access to TV content, integrated as part of Mascon's partner deals alongside TELUS Health and TELUS Security offerings.
• TELUS PureFibre Fibre optic internet infrastructure being rolled out to Mascon service areas, offering gigabit-speed connectivity through TELUS's PureFibre network.

Quantifiable outcome

• Up to 1 Gigabit per second download speeds available in rural communities
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• TELUS Communications Inc.flagshipStrategic or Co-development Partner · 1 January 2017In January 2017, Mascon joined the TELUS family but continues to operate independently and maintain its strong community involvement. Mascon is a registered business name of TELUS Communications Inc. The acquisition provides Mascon with TELUS resources and infrastructure while maintaining local operations and brand identity.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/masconbytelus
• Facebookfacebook.com/MasconCable
• LinkedInlinkedin.com/company/mascon-cable

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mascon