North Country Community Mental Health

What North Country Community Mental Health does

North Country Community Mental Health Authority (NCCMH) is a public community mental health authority created under the Michigan Mental Health Code in 1972 (via the 2002–2003 merger of Northern Michigan Community Mental Health and Antrim-Kalkaska Community Mental Health) and headquartered in Petoskey, Michigan. It functions as a designated community mental health authority for six counties in Northwest Lower Michigan — Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego — delivering behavioral health services to Medicaid-eligible residents, including adults with serious mental illness, persons with intellectual and developmental disabilities, children with serious emotional disturbance, and individuals with co-occurring substance use disorders. The organization operates with a workforce of over 200 employees, a board with representation from each served county, and a contracted provider network of 500+ specialized vendors.

NCCMH delivers services across three integrated core lines: Crisis Services (24/7 crisis help line, crisis intervention, crisis residential, psychiatric inpatient screening, jail diversion, hospital liaison), Outpatient Services (evidence-based therapy modalities including CBT, DBT, EMDR, TF-CBT, and Motivational Interviewing, plus psychiatry, nursing, and integrated health), and Home & Community Services (Assertive Community Treatment, Targeted Case Management, Peer Support, Clubhouse psychosocial rehabilitation, Supported Employment, HATCH Behavioral Health Home, and Children & Family services including ABA and Infant Mental Health). Supporting digital infrastructure includes the CEHR client-facing portal and the NorthStar provider-facing Medical Records Portal, both described as standard secure electronic health record systems rather than AI-enabled platforms. Auxiliary offerings include the Recipient Rights Office, Customer Services navigation, Mental Health First Aid training, the annual #Tools4Resilience Virtual Education Series, and Carter Kits sensory tools for first responders.

The business model is governmental non-profit operation funded primarily through Medicaid via the regional Prepaid Inpatient Health Plan arrangement with the Northern Michigan Regional Entity, augmented by a sliding fee schedule, state and local sources, and federal pass-throughs. Revenue is not publicly disclosed. Clients access services through a centralized Access Center (877-470-7130), which conducts eligibility screening and intake, with care delivered through six county-based clinic locations. The organization holds CARF International accreditation (seventh consecutive three-year term awarded October 2025) and earned the 2025 Platinum Bell Seal for Workplace Mental Health from Mental Health America. Leadership comprises CEO Brian Babbitt (since July 2022), COO Kim Rappleyea, CCO Amy Christie, CIO Joseph Balberde, and CFO Ann Friend. The near-term strategic task is absorbing programs from the Bergmann Center, which is terminating its contract effective May 16, 2026.

Name

North Country Community Mental Health

Legal name

North Country Community Mental Health Authority

Website

https://norcocmh.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

251–500 employees

Short description

North Country Community Mental Health Authority is a public community mental health authority serving Medicaid-eligible residents across six counties in Northwest Lower Michigan with crisis, outpatient, and home- and community-based behavioral health services.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community mental health services
• Behavioral health treatment
• Crisis intervention services
• Developmental disability services
• Substance use disorder treatment

Headquarters

HQ city

Mi Wuk Village

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medicaid-funded behavioral health services: Primary revenue stream from Medicaid for mental health services, developmental disability services, and substance use disorder services provided to eligible residents in six counties. Services include crisis services, outpatient services, and home and community-based services.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

North Country Community Mental Health (NCCMH) is a public community mental health authority providing behavioral health services to Medicaid-eligible residents across six counties in Northern Michigan. Core offerings include crisis intervention, outpatient therapy and psychiatry, home and community-based services for adults, children, and persons with intellectual/developmental disabilities, and substance use disorder treatment. Services are delivered directly through six county-based clinics, an Access Center, clubhouse programs, and a network of over 500 contracted providers.

Product overview

North Country Community Mental Health (NCCMH) is a community mental health authority providing behavioral health services through three integrated core service lines: Crisis Services (24/7 crisis intervention, psychiatric screening, jail diversion), Outpatient Services (therapy, psychiatry, health services), and Home & Community Services (child & family services, adult clinical services, community integration). Supporting these clinical services are digital platforms including the CEHR Client Portal for client health records access, the Recipient Rights Office for compliance and complaint handling, and community education programs including Mental Health First Aid Training and the annual #Tools4Resilience Virtual Education Series. Additional resources include the Carter Kits program for first responders and Customer Services for navigation support. NCCMH serves Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego counties in Northern Michigan.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Services 24/7 mental health crisis intervention services including a crisis help line (877-470-4668), crisis intervention, crisis residential services, screening for inpatient psychiatric admissions, jail diversion, and hospital liaison coordination for residents experiencing mental health emergencies.
• Outpatient Services Office-based clinical services including evidence-based therapy (CBT, DBT, EMDR, TF-CBT, Motivational Interviewing), nursing, integrated health care, and psychiatry for adults, adolescents, and children.
• Home & Community Services Services delivered in client homes, residences, or community settings, including Child & Family Services (Applied Behavioral Analysis, Children's Behavioral Services, Infant Mental Health), Adult Clinical Services (ACT, OBRA/Older Adult Services, Targeted Case Management, Peer Support), and Community Integration Services (Clubhouse/Psychosocial Rehabilitation, Supported Employment, HATCH Behavioral Health Home).
• CEHR Client Portal Community Electronic Health Record portal allowing clients to view personal health information, communicate with clinical staff, and access appointment information in a private, secure, and confidential manner.
• Customer Services Helps current and potential clients navigate the CMH system, provides information about resources, assists with eligibility and financial issues, and guides grievance and appeal processes.
• Recipient Rights Office Office handling recipient rights complaints, providing information about client rights under the Michigan Mental Health Code, and offering free interpretive services for people with limited English proficiency or hearing impairments.
• Mental Health First Aid Training

Quantifiable outcome

• Three-Year CARF Accreditation awarded October 2025 (seventh consecutive three-year accreditation)
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Northern Lakes Community Mental HealthcoreStrategic or Co-development Partner · 1 January 2025Collaboration on the annual #Tools4Resilience Virtual Education Series. Mental health professionals from both organizations share practical tips, techniques, insights into specific mental health issues, and strategies for promoting self-care through free virtual presentations every May.
• Northern Michigan Regional Entity (NMRE)coreStrategic or Co-development Partner · 1 January 2022Received Carter Kits at NMRE office for distribution across the region. Carter Kits contain clinically proven items (sensory toys, weighted blankets, noise-cancelling headphones, sunglasses, non-verbal communication cards) to help first responders and organizations help children stay calm in emergencies.
• First Responders and SchoolsminorGTM or Marketing PartnerDistribution partners for Carter Kits including EMS, law enforcement, and schools. 'Train the trainer' segment prepares local instructors to train personnel and agencies that receive Carter Kits.
• Community ConnectionsminorStrategic or Co-development PartnerReferral partner for comprehensive community resource information. Contact: 800-432-4121
• Northeast Michigan 211minorStrategic or Co-development PartnerReferral partner for comprehensive community resource information and connection to local services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Magellan Health: A national behavioral health managed care and specialty services company with significant Medicaid and public-sector behavioral health contracts. Broader incumbent comparable to NCCMH in delivering managed behavioral health services to Medicaid populations, though operating commercially rather than as a public authority.
• Centene Corporation: A major Medicaid managed care organization operating in Michigan through subsidiaries like Meridian. While not a direct CMH peer, Centene's Michigan Medicaid contracts overlap significantly with the populations served by NCCMH, making it both a payer partner and competitive threat in Medicaid-funded behavioral health.
• Molina Healthcare: Large Medicaid managed care plan serving Michigan Medicaid beneficiaries including behavioral health populations. Comparable to Centene as a Michigan Medicaid payer that intersects with NCCMH's member population, though structurally distinct as a for-profit insurer vs. public CMH authority.

Direct peers

• Network180: Kent County's designated Community Mental Health Authority in West Michigan, operating crisis, outpatient, and community-based behavioral health services under the same Michigan Mental Health Code framework. Direct peer in governance structure, payer mix, and statutory service mandate.
• Washtenaw County Community Mental Health: Designated CMH Authority serving Washtenaw County under Michigan Mental Health Code. Direct statutory peer delivering crisis, outpatient, IDD, and substance use services to a mixed urban-rural Medicaid population through a similar clinic-based delivery model.
• Community Mental Health for Central Michigan (CMHCM): A mid-Michigan designated CMH Authority serving multiple counties with crisis, outpatient, and home and community-based behavioral health services. Direct statutory peer comparable in geographic spread and population density to NCCMH's Northern Michigan service area.
• Northern Lakes Community Mental Health: Another designated Michigan CMH Authority serving a neighboring catchment in Northwest Lower Michigan. Direct peer in statutory authority, service mix (crisis, outpatient, home & community), and Medicaid funding model. NCCMH and Northern Lakes actively co-host the annual #Tools4Resilience virtual education series.
• Detroit Wayne Integrated Health Network (DWIHN): The largest PIHP-aligned CMH Authority in Michigan serving Detroit and Wayne County. Direct statutory peer operating the same Medicaid-funded behavioral health, IDD, and substance use service lines under Michigan Mental Health Code provisions, though at significantly larger scale.

Regional players

• Northern Michigan Regional Entity (NMRE): The Prepaid Inpatient Health Plan (PIHP) that contracts with NCCMH and other CMH Authorities across 21 Northern Michigan counties to manage Medicaid behavioral health funding. Not a direct competitor but a key upstream contracting partner whose funding decisions directly determine NCCMH's revenue.
• Lakeshore Regional Entity: A neighboring Michigan PIHP covering Allegan, Kent, Lake, Mason, Muskegon, Oceana, and Ottawa counties. Comparable regional PIHP entity that manages Medicaid behavioral health capitation and contracts with CMH Authorities like Network180.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/NCCMHealth
• LinkedInlinkedin.com/company/north-country-community-mental-health
• Instagraminstagram.com/nccmhealth
• Xx.com/NCCMHealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Country Community Mental Health