Conflict Connections

What Conflict Connections does

Conflict Connections, Inc. (dba The Texas Conflict Coach®) is a San Antonio, Texas-based woman-owned small consultancy founded in 1994 by Patricia M. Porter that delivers conflict management coaching, workplace mediation, team facilitation, and customized training programs to U.S. federal and state agencies, mid-to-large corporations, higher education institutions, large family businesses, and individual professionals. The firm operates through a portfolio of licensed methodologies and credentialed assessment instruments — the CINERGY® Conflict Management Coaching Model (licensed from Cinnie Noble), the Boss Whispering® methodology (via Boss Whispering Institute), and the Conflict Dynamics Profile (CDP), Thomas-Kilmann Conflict Mode Instrument (TKI), and Conflict Climate Inventory (CCI) assessments — combined into coaching, mentoring, and seminar offerings. Revenue is generated primarily through professional services: quote-based executive coaching sessions (60–75 minutes, virtual or in-person), fixed-fee training programs (e.g., $2,300 for the 4-week CINERGY virtual course, $575 for Verbal Aikido), mediation engagements, and team facilitation work, with a small adjacent stream from digital audio products ($9.99 series) and published books. Go-to-market is sales-led and event-driven: the firm leans on over 100 keynote speaking engagements, 325+ archived podcast episodes, professional association referrals (ICF-Houston, Texas Association for Mediators, Association for Conflict Resolution), and Texas HUB preferred-vendor status to source engagements, with services delivered nationwide virtually and in-person across Texas. The operating model is fundamentally a single-principal practice augmented by contracted specialists, with no external funding, no disclosed M&A activity, and a 1–10 employee footprint.

Name

Conflict Connections

Legal name

Conflict Connections, Inc.

Website

https://conflictconnections.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Conflict Connections, Inc. is a San Antonio-based woman-owned consultancy founded in 1994 that delivers conflict management coaching, workplace mediation, team facilitation, and credentialed training programs to U.S. federal agencies, corporations, universities, and individuals using licensed CINERGY, Boss Whispering, and validated assessment methodologies.

Ownership category

akta.pro rank

Product category

Conflict Management and Workplace Resolution Services

NAICS

Professional and Management Development Training (611430), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Educational Services (8200)

akta.pro primary industry

Conflict Management, Negotiation & Difficult Conversations (EDABAAAJ)

akta.pro secondary industries

Conflict Resolution & Negotiation (EDABAMAE), Risk, Compliance & Internal Controls Consulting (BPAHACAJ)

Keywords

• Conflict management coaching
• Workplace mediation services
• Executive conflict coaching
• Conflict resolution training
• Organizational development consulting

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Professional Training Courses: Fee-for-service training programs including CINERGY Conflict Management Coaching (virtual 4-week course at $2,300), Verbal Aikido training ($575/person), and customized organizational training. Delivered virtually and in-person.
2. Executive and Conflict Coaching: One-on-one confidential coaching sessions using CINERGY model. Sessions approximately 60-75 minutes, offered face-to-face, phone, video, or audio. Nationwide service delivery.
3. Mediation Services: Workplace mediation services for corporations, small businesses, family businesses, government agencies, and organizations. Voluntary and confidential process adhering to Model Standards of Conduct for Mediators.
4. Team Facilitation Services: Process-based facilitation for small businesses, intact teams, interdepartmental teams, and leadership dialogues. Includes Certified Virtual Facilitator (CVF) services.
5. Audio Content Products: Sale of six-part Coaching Global Resilient Leadership audio mini-book series for $9.99. Developed in partnership with Katrina Burrus.
6. Published Works and Books: Co-authorship of chapter in Reframing Campus Conflict (2nd edition) published by Stylus Publishing. Sale of Minibüks through endingdestructiveconflict.com.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Conflict Connections, Inc. delivers fee-based conflict management coaching, mediation, team facilitation, and customized training services to federal/state agencies, mid-to-large corporations, family businesses, and higher education institutions. Services are anchored in the licensed CINERGY Conflict Management Coaching Model and Boss Whispering methodology, supported by evidence-based assessments (CDP, TKI, CCI). The firm also sells published books and an audio mini-book series as standalone products.

Product overview

Conflict Connections, Inc. is a service-based consultancy offering a portfolio of conflict management solutions comprising coaching services, professional training programs, workplace assessments, mediation, and team facilitation. The core coaching offerings include CINERGY Conflict Management Coaching (one-on-one sessions and virtual training), Coach Mentoring, and Abrasive Behavior Coaching using the Boss Whispering method. Assessment products include the Conflict Dynamics Profile (CDP), Conflict Climate Inventory (CCI), and Thomas-Kilmann Conflict Mode Instrument (TKI). Training programs range from customized in-person workshops to specific offerings like Verbal Aikido and Managing Abrasive Behaviors. The company also publishes educational products including the Reframing Campus Conflict book and a 6-part Audio Mini-Book Series on Coaching Global Resilient Leadership. Speaking engagements cover three signature presentations: Weathering the Conflict Storm, Workplace Wildfire, and Leading Change Efforts. All services are delivered by Patricia M. Porter, LCSW, PCC, primarily serving organizations throughout North America.

Differentiator

Problem solved

Functional benefit

Products and services

• CINERGY Conflict Management Coaching One-on-one confidential coaching using the CINERGY Conflict Management Coaching Model to help clients address difficult situations, improve communication, and build conflict competency. Sessions are approximately 60-75 minutes and delivered face-to-face, by phone, video, or audio nationwide.
• Abrasive Behavior Coaching Executive coaching for leaders displaying abrasive, toxic, or bullying behaviors using the Boss Whispering methodology. Delivered through Conflict Connections' Accredited Boss Whisperer credential to develop leader self-awareness and interpersonal effectiveness.
• CINERGY Coach Mentoring Mentoring services for coaches building competency in the CINERGY Conflict Management Coaching Model, including observation, feedback, and preparation for CINERGY competency assessment.
• Workplace Mediation Voluntary and confidential workplace mediation services provided in-person and virtually for corporations, small businesses, family businesses, government agencies, and other organizations, following the Model Standards of Conduct for Mediators.
• Team Facilitation Process-based facilitation services for small businesses, intact teams, interdepartmental teams, and leadership dialogues, including Certified Virtual Facilitator (CVF) delivery.
• Customized Training Programs Tailored training programs for organizations covering Conflict Competent Leaders, Managing Conflict in the Face of Change, Don't Let Conflict Get in Your Way, Moving Beyond Conflict to Problem Resolution, Women and Negotiation, and Mediate Effective Resolutions to Disability Disputes. Delivered virtually or on-site.
• CINERGY Conflict Management Coaching Virtual Training Licensed 4-week virtual training course on the CINERGY Conflict Management Coaching Model, approved by Cinnie Noble. Priced at $2,300 per participant and includes coaching practice sessions, course materials, and competency assessment preparation. Participants have joined from 15+ countries including Australia, Canada, UK, Saudi Arabia, and others.
• Verbal Aikido Training (Level 1.1 Novice Certificate) 14-hour virtual training workshop delivered across four half-day sessions on Verbal Aikido communication techniques for managing verbal aggression. Priced at $575 USD per person with a promo code available, co-facilitated with Verbal Aikido founder Luke Archer.
• Managing Abrasive Behaviors Seminar One-day seminar for managers and HR professionals teaching intervention strategies for addressing chronic patterns of abrasive employee behavior, presented through a 'Grow A Spine in 4 Steps' framework.
• Conflict Dynamics Profile (CDP) Assessment Evidence-based assessment instrument that provides self-awareness of conflict triggers and responses, offered in CDP-360 (multi-rater) and CDP-I (self-assessment) formats. Administered by a certified administrator under authorization from the Conflict Dynamics Organization.
• Conflict Climate Inventory (CCI) Team Assessment Online team assessment tool measuring 16 dimensions of conflict climate using findings from decades of organizational research. Anonymous surveys completed in approximately 12-15 minutes.
• Thomas-Kilmann Conflict Mode Instrument (TKI) Assessment Online assessment evaluating individual conflict behavior along assertiveness and cooperativeness dimensions to identify five conflict management styles. Used in conjunction with team training and one-on-one coaching engagements.
• Reframing Campus Conflict (Book) Book co-authored by Patricia M. Porter and Nancy Geist Giacomini (2nd edition, Stylus Publishing) serving as a comprehensive resource for student conduct professionals on conflict management and restorative justice in higher education.
• Conflict Books (Minibüks) Self-published conflict management Minibüks including titles like 'Stop Avoiding Conflict' and 'Stop the Dreaded Drama', sold through the endingdestructiveconflict.com storefront.
• Coaching Global Resilient Leadership Audio Mini-Book Series Six-part audio mini-book series co-created by Katrina Burrus and Patricia Porter covering global nomadic leaders, managing toxic leaders, organizational conflict, and avoidant leadership. Priced at $9.99 for the full series with individual titles available separately.
• Weathering the Conflict Storm (Signature Speaking Program) Signature keynote presentation providing strategies for diminishing destruction through early detection and intervention, using an escalation map to track conflict intensity for organizations and professional audiences.
• Workplace Wildfire (Signature Speaking Program) Seminar addressing abrasive and abusive leader behaviors using a wildfire analogy and assessment model to determine severity and longevity of workplace problems. Delivered as a trademarked offering (Workplace Wildfire).
• Leading Change Efforts (Signature Speaking Program) Presentation on communicating clearly through organizational transitions, teaching strategies to minimize conflict, improve communication, and reduce resistance during change.

Quantifiable outcome

• Reduced workplace conflict incidents and improved team communication
• +2 more outcomes

Named customers21 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• CINERGY® Coaching (Cinnie Noble)coreStrategic or Co-development PartnerLicensed partnership for CINERGY Conflict Management Coaching Model. Pattie Porter holds exclusive credentials as Accredited Senior Trainer, Coach Mentor, and Competency Assessor. Authorized to deliver CINERGY coaching training programs and certify other coaches through competency assessments. Core intellectual property licensing arrangement central to company's training business.
• Boss Whispering InstitutecoreStrategic or Co-development PartnerLicensed accreditation partnership enabling Pattie Porter to deliver Boss Whispering® methodology for coaching abrasive leaders. Holds Accredited Boss Whisperer® (ABW) credential. Proprietary coaching framework for leaders exhibiting toxic or abrasive workplace behaviors.
• Verbal Aikido (Luke Archer, newskool France)minorStrategic or Co-development PartnerCo-facilitation partnership for Verbal Aikido Level 1.1 training workshops. Pattie Porter serves as support facilitator for Luke Archer's virtual training sessions. Workshop delivered in partnership with French training organization newskool.
• Soliya and United Nations HabitatminorStrategic or Co-development PartnerAdvanced Facilitator credential for cross-cultural dialogues. Partnership enables facilitation of virtual exchange programs connecting university students from Western and predominantly Muslim countries.
• Katrina Burrus, MCC, Ph.D. (MKB Conseil, Geneva)minorStrategic or Co-development PartnerCo-creation partnership for six-part audio mini-book series 'Coaching Global Resilient Leadership.' Dr. Burrus, executive coach based in Geneva, co-authored content on global leadership, nomadic leaders, and toxic leadership topics.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths1 record

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCBFeckuE9K0K75xzLze8fAg
• Facebookfacebook.com/ConflictConnections
• LinkedInlinkedin.com/company/conflict-connections-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conflict Connections