Inbound Tech
- Company typePublic
- Founded2015
- HeadquartersTokyo, Japan
- Headcount51–100
- GTM typeB2B
- OfferingServices
Inbound Tech firmographics
Firmographics- Name
- Inbound Tech
- Legal name
- 株式会社インバウンドテック
- Website
- https://inboundtech.co.jp
- Company type
- Public
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Inbound Tech industry classification
Industry- Product category
- Multilingual BPO and Contact Center Services
- NAICS
- Telephone Call Centers (56142), Translation and Interpretation Services (54193)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Billing, Payments & Account Administration Centers (BPAAAAAF)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)
Keywords
Where Inbound Tech is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
Inbound Tech business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Multilingual CRM Services: BPO services for multilingual customer support, interpretation, and contact center operations. Revenue generated from client contracts for continuous service delivery, including shareable operator pools for smaller clients.
- Sales Outsourcing Services: Outsourced sales operations including outbound calls, door-to-door sales, and sales training. Revenue includes fixed sales per active employee plus performance-based compensation.
- Economy Interpretation Service (エコノミー通訳): Usage-based per-minute billing (150 yen/minute) with monthly minimum (3,000 yen/month). Cloud video call system for small-scale offices and stores.
- Healthcare Solutions: Medical interpretation services addressing unpaid medical expenses from foreign patients through pre-authorization and payment pledge solutions.
- Contact Center BPO: Full-service contact center outsourcing including staff, quality management, training, and security systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Economy Interpretation (エコノミー通訳) - Small office/store tier |
| Hybrid | Monthly | Shared operator pool (シェアード) |
| Subscription | Monthly | Dedicated operator team |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels4 records
Inbound Tech product offering
Product offeringCore offering
Inbound Tech operates a 24/365 multilingual contact center and interpretation BPO business, delivering cloud-based AI-augmented interpretation services (telephone, video, three-party) across 12 languages to enterprises, government agencies, healthcare providers, and SMBs in Japan. The company also provides contact center BPO, professional sales outsourcing, and specialized solutions including medical interpretation with payment pre-authorization and minpaku/vacation rental support.
Product overview
Inbound Tech operates as a multilingual CRM and sales outsourcing company offering a comprehensive portfolio of interpretation and contact center solutions. The core offering is a 24-hour/365-day multilingual contact center providing AI-powered and human operator interpretation services. Key products include: AI & Video Interpretation (hybrid service combining cloud-based AI translation with human operator video/voice backup), Telephone Interpretation, Three-Party Interpretation, and Multilingual Customer Support. Specialized solutions target healthcare facilities (Medical Interpretation addressing unpaid medical expenses), minpaku/lodging operators (Minpaku Support), and general hospitality. Additional services include Contact Center BPO and Professional Sales Outsourcing. The company supports 12+ languages (Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Russian, French, Tagalog, Nepali) through cloud-connected AI and human operators.
Differentiator
Problem solved
Functional benefit
Products and services
- Multilingual Contact Center (多言語コンタクトセンター) 24-hour, 365-day multilingual contact center providing inbound interpretation services, multilingual help desk, and email translation for various industries across 12 languages.
- AI Interpretation and Video Interpretation (AI通訳・映像通訳)
Quantifiable outcome
- Supporting 12 languages including Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Russian, French, Tagalog, Nepali
- +2 more outcomes
Companies that use Inbound Tech
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles3 records
Inbound Tech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability9 records
Feature6 records
Inbound Tech partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Nalnet Communications (ナルネットコミュニケーションズ)minorAI implementation partnership for developing AI communication infrastructure for auto repair facilities. Inbound Tech provides multilingual interpretation capabilities integrated with Nalnet's AI system.
- Japan Travel (日本旅行)coreBusiness alliance for promoting DX and AI utilization in travel and tourism services. Japan Travel acquired Inbound Tech shares and began collaboration consideration for tourism-oriented multilingual services.
- OmniGrid (株式会社OmniGrid)coreSubsidiary providing BizTAP AI services with ChatGPT OpenAI o1 series, DeepL translation, and 3D avatar AI services. Continuous AI technology integration.
- Human Life (株式会社HUMAN LIFE)minorProvision of multilingual interpretation service attached to Human Life's ZEUS WiFi for GLOBAL service for foreign residents in Japan.
- Ministry of Economy, Trade and Industry (経済産業省)coreOmniGrid subsidiary designated as 'IT Introduction Support Vendor' under Ministry of Economy, Trade and Industry 'IT Introduction Subsidy 2023' program.
- Tabikobo and Hikaritsutsushin (旅工房・光通信)coreJoint venture company establishment (consolidated subsidiary) through business partnership for tourism-related multilingual services.
- EPARK (株式会社EPARK)coreJoint venture business for inbound and contact center strengthening. Joint venture with EPARK combined with OmniGrid subsidiary acquisition.
- Hashimoto City (橋本市)minorCOVID-19 vaccination appointment call center service provision for municipal government.
- Fast Doctor (ファストジェクトクター)minorAfter-hours emergency medical phone reception services partnership.
- C.Y. Support (株式会社シー・ワイ・サポート)minorStock acquisition for subsidiary integration expanding BPO service capabilities.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Inbound Tech competitors and assessment
Company assessmentDirect peers
- I·NEXT: Japanese interpretation and translation specialist serving inbound-tourism and enterprise clients. Comparable in offering multilingual interpretation services including telephone and video formats.
- CyraCom: US healthcare-focused interpretation services provider. Comparable in providing phone and video interpretation with vertical specialization, particularly relevant to Inbound Tech's medical interpretation offering.
- Honyaku Center: Long-established Japanese translation and interpretation services firm with multilingual BPO offerings. Directly comparable on interpretation services, language coverage, and enterprise/government customer base in Japan.
- LanguageLine Solutions: US-based leading provider of interpretation and translation services across phone, video, and onsite channels. Comparable as a pure-play interpretation specialist serving healthcare, government, and enterprise clients at global scale.
- Will Group / Will Style: Japan-based staffing and interpretation dispatch company. Comparable in providing interpretation personnel and multilingual staffing services to enterprise clients across retail, healthcare, and hospitality.
Broad incumbents
- Pasona Group: Major Japanese staffing and BPO conglomerate. Comparable as a broad incumbent offering multilingual BPO and contact center services as part of a larger portfolio spanning HR, staffing, and outsourcing.
- Transcosmos: Large Japanese contact center and digital BPO provider. Comparable in operating multilingual contact centers and sales outsourcing for enterprise clients, though at significantly larger scale.
- Lionbridge (now RWS): Global language services and content localization company. Comparable in offering multilingual interpretation and translation services across enterprise verticals, though with a much larger international footprint.
- Altius Link: Japanese BPO firm providing contact center, back-office, and IT support services. Comparable as a broad incumbent serving enterprise customers with multilingual and back-office outsourcing.
- Bellsystem24: One of Japan's largest contact center BPO operators. Comparable on inbound/outbound call center outsourcing, customer support operations, and enterprise managed-services contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Inbound Tech social profiles
Digital presenceInbound Tech compliance and trust
Trust signalCompliance3 records
Inbound Tech financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inbound Tech leadership team
Management profileNumber of profiles
Profiles10 records
Inbound Tech subsidiaries and ownership
Company hierarchySubsidiaries5 records
Inbound Tech funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inbound Tech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inbound Tech
What does Inbound Tech do?
Inbound Tech operates a 24/365 multilingual contact center and interpretation BPO business, delivering cloud-based AI-augmented interpretation services (telephone, video, three-party) across 12 languages to enterprises, government agencies, healthcare providers, and SMBs in Japan. The company also provides contact center BPO, professional sales outsourcing, and specialized solutions including medical interpretation with payment pre-authorization and minpaku/vacation rental support.
Is Inbound Tech a public or private company?
Inbound Tech is a public company. It is classified as public and is currently operating.
When was Inbound Tech founded?
Inbound Tech was founded in 2015. It employs 51 to 100 people.
Where is Inbound Tech based?
Inbound Tech is headquartered in Tokyo, Japan, in the Asia region.
How does Inbound Tech make money?
Five revenue lines are on record. Multilingual CRM Services are the primary driver. The others are sales Outsourcing Services, economy Interpretation Service (エコノミー通訳), healthcare Solutions and contact Center BPO.
Who are Inbound Tech's main competitors?
Direct peers on record are I·NEXT, CyraCom, Honyaku Center, LanguageLine Solutions and Will Group / Will Style. Broad incumbents are Pasona Group, Transcosmos, Lionbridge (now RWS), Altius Link and Bellsystem24.
Does Inbound Tech have an API?
No public API is recorded for Inbound Tech.
What industry is Inbound Tech in?
Inbound Tech's product category is Multilingual BPO and Contact Center Services. Its primary akta.pro industry code is BPAAAAAF, Billing, Payments & Account Administration Centers, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 7370.