What Staples Connect does

Staples Connect is a delivery and pickup service brand operated by Staples, Inc., a US-incorporated office supply retailer headquartered in Framingham, Massachusetts. The company runs a national omnichannel retail platform combining the staples.com e-commerce storefront with a network of physical retail stores offering 30-minute in-store pickup and same-day delivery services. Its product portfolio spans office supplies, paper, ink and toner, furniture, electronics and accessories, breakroom essentials, cleaning supplies, school supplies, and party supplies, sold on a unit-pricing basis with member discounts via the Easy Rewards loyalty program.

Revenue is generated across three streams: transactional product sales (one-time purchases), business services including same-day printing, custom print and marketing, shipping, notary, and furniture assembly, and recurring programs such as the AutoRestock subscription service. A separate B2B platform, Staples Business Advantage, serves enterprise and government customers with volume pricing and dedicated account management. The business is horizontally segmented across small/mid-size businesses (primary), students and education, government and enterprise, and individual consumers.

The underlying technology stack is described as a standard e-commerce retail platform with integrated inventory management and store locator functionality, with no disclosed proprietary technology, AI/ML capabilities, APIs, or SDKs. Distribution combines direct e-commerce, physical retail, same-day delivery, and a third-party delivery partnership with Instacart. Strategic in-store service partners include Iron Mountain (shredding), TSA PreCheck (enrollment), iPostal1 (digital mailbox), and Party City (custom party printing). The company was previously public on NASDAQ and was taken private through an acquisition by Sycamore Partners in 2017.

Name

Staples Connect

Legal name

Staples, Inc.

Website

https://staplesconnect.com

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Staples Connect is the delivery and pickup service brand of Staples, Inc., a US office supply retailer operating a national omnichannel platform combining e-commerce, physical stores, 30-minute pickup, and same-day delivery for SMBs, consumers, education, and government customers.

Ownership category

akta.pro rank

Product category

Office Supplies Retail

NAICS

Office Equipment Merchant Wholesalers (42342)

akta.pro primary industry

General Office Supplies Retail (CRALABAA)

Keywords

• Office supplies retail
• Business printing services
• Office furniture sales
• Breakroom supplies
• Business procurement solutions

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Product Sales: Retail sale of office supplies, electronics, furniture, paper, ink/toner, and other business/consumer products through e-commerce and physical stores. Revenue generated from one-time product purchases with no subscription requirement for basic purchases.
2. Business Services: Printing services including document printing, business cards, marketing materials, signs/banners, and custom printing. Also includes shredding services, notary services, and shipping services.
3. Subscription Programs: AutoRestock subscription service for automated replenishment of frequently purchased items. Easy Rewards loyalty program for repeat customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Staples Connect is the delivery and pickup service of Staples, Inc., a US office supply retailer selling office supplies, furniture, technology products, paper, ink/toner, breakroom essentials, and cleaning supplies through e-commerce and physical retail stores. The company provides same-day delivery, 30-minute in-store pickup, and complementary business services including printing, shipping, notary, shredding, and furniture assembly.

Product overview

Staples operates as a retail e-commerce platform offering office supplies, furniture, technology products, and printing services through its Staples.com website and physical store locations. The company provides same-day delivery and 30-minute in-store pickup options. Its product portfolio spans multiple categories including office supplies, school supplies, furniture, electronics, printers, paper products, ink and toner, breakroom essentials, and cleaning supplies. Staples also offers various services such as print and marketing solutions, shipping services, notary services, shredding (via Iron Mountain partnership), and furniture assembly. The business model includes a loyalty program (Easy Rewards), subscription services (AutoRestock), and B2B solutions through Staples Business Advantage for enterprise customers.

Differentiator

Problem solved

Functional benefit

Brands

• Staples Connect: Staples delivery and pickup service featuring 30-minute in-store pickup and same-day delivery options.

Products and services

• Same-Day Print Services

Quantifiable outcome

• 30-minute in-store pickup available

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor.

• Iron MountainminorStrategic or Co-development PartnerIron Mountain provides shredding services at Staples locations, offering secure document destruction for businesses and consumers.
• InstacartminorChannel Partner/ Reseller/ DistributorInstacart partners with Staples to provide delivery services, allowing customers to order Staples products for home delivery through the Instacart platform.
• TSA PreCheckminorOthersTSA PreCheck enrollment services available at select Staples store locations.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• The UPS Store: The UPS Store franchise network provides printing, packing, and shipping services that overlap with Staples' in-store business services, competing for walk-in SMB and consumer service traffic.
• Target: Target is a mass-market general merchandise retailer carrying an expanding assortment of office supplies, school supplies, electronics, and furniture, competing with Staples for consumer and small business general purchase occasions.
• FedEx Office: FedEx Office operates print, ship, and business service centers across the US, directly competing with Staples' same-day printing, document services, and shipping offerings in the SMB and consumer markets.
• Amazon Business: Amazon Business is the B2B procurement arm of Amazon offering a vastly broader catalog and integrated purchasing workflows, competing with Staples across office supplies, JanSan, and breakroom categories for SMB and enterprise buyers.
• Walmart Business: Walmart Business extends Walmart's massive retail footprint into B2B procurement, offering office supplies, breakroom, and JanSan products at competitive pricing that pressures Staples' SMB and value-oriented customer base.
• Costco Business Center: Costco Business Center serves SMB customers with bulk office supplies, breakroom, furniture, and JanSan at low prices, competing with Staples on price-sensitive bulk and membership-driven purchases.

Direct peers

• Office Depot (ODP Corporation): ODP Corporation operates Office Depot and OfficeMax retail stores and a B2B platform directly competing with Staples in office supplies, furniture, and printing services for SMB and consumer customers across the US.
• W.B. Mason: W.B. Mason is a major direct-to-business office supplies, furniture, and breakroom distributor with national US coverage, competing head-to-head with Staples Business Advantage for SMB and enterprise contracts.
• CDW Corporation: CDW is a leading B2B provider of technology products, services, and solutions including workplace hardware, peripherals, and managed services, directly competing with Staples' technology and enterprise offerings.
• Insight Enterprises: Insight is a global B2B technology solutions provider offering hardware, software, and services to enterprises and SMBs, competing with Staples Business Advantage in the technology procurement and managed services space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights1 record

Customer concentration

• Facebookfacebook.com/staplesconnect
• LinkedInlinkedin.com/company/staples-stores

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Staples Connect