Diagnostic Network

What Diagnostic Network does

Diagnostic Network (diag.net) is a private LLC founded in 2018 and headquartered in Claremont, California. The company operates an online community platform serving automotive, collision, and heavy-duty service technicians. The platform functions as a peer knowledge-sharing and reference-content hub, organizing discussion forums and technical content around specific vehicle systems and diagnostic workflows. Its core user base is individual working technicians in independent shops, dealerships, and fleet operations.

The business model is freemium: technicians access community content free of charge, with paid subscription tiers unlocking enhanced access to technical reference materials and educational resources. The company has built a partner ecosystem spanning industry credentialing bodies (ASE), standards organizations (NASTF), diagnostic tool vendors (Autel, Pico Technology, Opus IVS, AESwave, TST, PTEN), and training providers (Automotive Seminars, ATMC, ATS). The platform has expanded content coverage into emerging technical domains including ADAS and electrification. Diagnostic Network operates with a lean headcount of 1-10 employees and has not disclosed any external funding rounds, revenue figures, or management team details.

Name

Diagnostic Network

Legal name

Diagnostic Network, LLC

Website

https://diag.net

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Diagnostic Network (diag.net) operates a freemium online community platform serving automotive, collision, and heavy-duty service technicians, providing peer knowledge-sharing, technical reference content, and paid subscription tiers.

Ownership category

akta.pro rank

Headquarters

HQ city

Claremont

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Membership: The platform operates on a freemium model with free community access supplemented by paid subscription tiers. Users can join for free to access basic features, with premium paid options available for enhanced capabilities, as evidenced by the presence of a pricing page and account registration options.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Diagnostic Network is an online community platform where automotive, collision, and heavy-duty service technicians learn to use scan tools, scopes, and other diagnostic instruments, engage with peers and industry partners, and advance their careers. The platform provides topic-based forums, structured message types (case studies, tech tips, discussions, bounties, demonstrations, questions, resources), and dedicated Partner User Groups. Access is freemium, with free tier community participation and a paid subscription tier available.

Product overview

Diagnostic Network is a single, unified community platform rather than a multi-product portfolio. The platform provides a central online community where automotive service professionals can participate in topic-based discussions, access various message types (discussions, questions, tech tips, case studies, bounties, etc.), join user groups organized by topic and partner affiliation, and connect with industry partners. There are no separate product modules, sub-brands, or add-on offerings described — the community itself is the sole product.

Differentiator

Problem solved

Functional benefit

Products and services

• Diagnostic Network Online community platform (diag.net) for automotive, collision, and heavy-duty service professionals to learn diagnostic techniques using scan tools and scopes, engage with peers and industry partners, share case studies, ask questions, post tech tips, and stay current on industry trends and technology advancements.

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• ASE (Automotive Service Excellence)coreGTM or Marketing PartnerASE is a prominent industry partner with a dedicated user group on Diagnostic Network. ASE promotes professional excellence in automotive service through certification programs and works with the community platform to support technician development.
• AutelcoreGTM or Marketing PartnerAutel is listed as a Corporate Partner and is a leading developer, manufacturer, and distributor of advanced automotive Diagnostic, TPMS, ADAS, and IMMO tools, equipment, and accessories. They have a dedicated user group on the platform and logo placement as a featured partner.
• Pico TechnologycoreGTM or Marketing PartnerPico Technology is a partner with a dedicated user group on Diagnostic Network. Pico specializes in diagnostic and test equipment, aligning with the platform's focus on diagnostic instrument utilization.
• NASTF (National Automotive Service Task Force)coreGTM or Marketing PartnerNASTF is a partner organization with dedicated user groups including NASTF SIRs (Service Information Resolution Requests) and NASTF TIRs (Technical Information Requests) as content categories on the platform.
• Opus IVScoreGTM or Marketing PartnerOpus IVS is a partner with a dedicated user group on Diagnostic Network. Opus IVS provides diagnostic solutions and services to the automotive industry.
• AESwaveminorGTM or Marketing PartnerAESwave is listed as a partner with a dedicated user group on the platform. AESwave provides automotive diagnostic and testing solutions.
• ATMC (ASE Training Managers Council)minorGTM or Marketing PartnerATMC is a partner with a dedicated user group on Diagnostic Network. ATMC supports training managers in the automotive service industry.
• ATS (Automotive Test Solutions)minorGTM or Marketing PartnerATS is a partner with a dedicated user group on the platform. ATS specializes in automotive testing solutions and diagnostic equipment.
• Automotive SeminarsminorGTM or Marketing PartnerAutomotive Seminars is a partner with a dedicated user group on Diagnostic Network, providing educational content and training resources.
• TST (Technician Service Training)minorGTM or Marketing PartnerTST is a partner with a dedicated user group on the platform. TST provides training services for automotive technicians.
• PTEN (Professional Tool & Equipment News)minorGTM or Marketing PartnerPTEN is listed as a featured partner on the platform, connecting the professional tool and equipment industry with the diagnostic community.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Direct peers

• Identifix: Identifix provides direct-to-technician diagnostic and repair information, including an online community and Hot-Line support. It overlaps directly with Diagnostic Network in serving professional technicians seeking diagnostic expertise.
• Garage Gurus: Garage Gurus provides technician training, technical content, and a community-style knowledge platform for automotive service professionals. It is comparable in focus on technician upskilling and diagnostic expertise.
• International Automotive Technicians Network (iATN): iATN is a long-standing online professional community for automotive service technicians, focused on peer-to-peer diagnostic discussions and technical knowledge sharing. It is the most directly comparable community platform to Diagnostic Network in both audience and purpose.
• Automotive Training Group (ATG): ATG delivers in-person and online training for automotive service professionals. While more training-focused, its audience and value proposition around technician skill development overlap with Diagnostic Network's community mission.

Broad incumbents

• Bosch Automotive Service Solutions: Bosch provides diagnostic scan tools, training, and repair information to professional technicians worldwide. As a major diagnostic tool manufacturer and partner ecosystem member, it is comparable to partners like Autel and Opus IVS that overlap with Diagnostic Network's audience.
• Mitchell 1: Mitchell 1 is an established provider of repair information, shop management, and diagnostic solutions for automotive service professionals. While much broader than Diagnostic Network, it competes for the same technician audience and budget.
• Snap-on Information Services: Snap-on offers a broad portfolio of diagnostic tools, repair information, and training services to professional technicians. Its diagnostic and training content overlaps with the use cases served by Diagnostic Network's community.

Emerging players

• Reddit r/MechanicAdvice and r/Autobody: Reddit hosts large general-purpose automotive repair and mechanic communities that serve as informal substitutes for Diagnostic Network's niche professional forums, with much larger absolute reach but less professional structure.
• YouTube automotive channels (e.g., ScannerDanner, South Main Auto): YouTube channels focused on automotive diagnostics deliver video-based case studies and tech tips to professional technicians. They compete for the same attention and learning moments as Diagnostic Network's demonstrations and tech tips.

Regional players

• Motor Age / PTEN (Professional Tool & Equipment News): Motor Age and PTEN are trade publications and content platforms serving automotive service professionals with technical and industry content. They overlap with Diagnostic Network in audience and content adjacency, though their primary medium is editorial rather than community-driven.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/diagnetwork

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diagnostic Network