Osakidetza
Osakidetza is the publicly funded healthcare system of the Basque Country, Spain, delivering universal primary, hospital, mental-health, and emergency services to all residents through 13 Integrated Healthcare Organizations and a bilingual digital ecosystem centered on the Carpeta de Salud patient portal.
- Company typePublic
- Founded1960
- HeadquartersGaldácano, Spain
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Osakidetza does
Osakidetza (Basque Health Service - Servicio Vasco de Salud) is the statutory public healthcare provider for the Basque Autonomous Community in Spain, operating as an autonomous public entity under the Basque Government's Department of Health. It delivers universal, tax-funded healthcare to all residents of Araba, Bizkaia, and Gipuzkoa provinces through a network of 13 Integrated Healthcare Organizations (OSIs) combining primary care and hospital services, plus wholly owned subsidiaries covering MRI imaging (Osatek), nursing education (Escuela Universitaria de Enfermería de Vitoria-Gasteiz), blood and tissue services, and emergency medical coordination (Emergencias Osakidetza, HeliNET).
The technology foundation is an integrated digital ecosystem anchored by Carpeta de Salud/Osasun Karpeta (electronic health record portal), Cita Previa (online appointment booking), mobile applications, the Osasun Eskola+ health-education platform, the Eskutik SMS companion-notification service, and authentication integrated with BAKQ and Cl@ve national identity systems. The 2026 portfolio adds an AI-powered voice transcription system for Primary Care consultations and EU-funded programs - under Next Generation EU and FEDER - covering Primary Care digital transformation, personalized digital care, the ÚNICAS rare-disease network, the SIGENES genomic information system, a Healthcare Data Lake, and a multi-year 2025-2032 infrastructure plan covering heat-pump retrofits, photovoltaics, and LED upgrades.
The business model is single-payer public funding: services are free at point of use, financed through Basque Government taxation and social-security contributions, with no private pricing tiers or subscription contracts. The GTM motion is direct-to-citizen delivery through physical facilities, a digital front door (web, mobile apps, WhatsApp), and bilingual service in Basque and Spanish. Recent strategic emphasis is on digital transformation, workforce stability (Mesa Sectorial labor agreements), and capital expansion via EU recovery funds rather than revenue growth from new customer segments.
Osakidetza firmographics
Firmographics- Name
- Osakidetza
- Legal name
- Osakidetza - Basque Health Service
- Website
- https://osakidetza.euskadi.eus
- Company type
- Public
- Founded year
- 1960
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Osakidetza is the publicly funded healthcare system of the Basque Country, Spain, delivering universal primary, hospital, mental-health, and emergency services to all residents through 13 Integrated Healthcare Organizations and a bilingual digital ecosystem centered on the Carpeta de Salud patient portal.
- Ownership category
- akta.pro rank
Osakidetza industry classification
Industry- Product category
- Public Healthcare Services
- NAICS
- General Medical and Surgical Hospitals (622110), Ambulatory Health Care Services (621), General Medical and Surgical Hospitals (6221)
- SIC
- Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Open-Access HMOs (HLAEAMAF)
- akta.pro secondary industries
- Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)
Keywords
Where Osakidetza is headquartered
LocationHeadquarters
- HQ city
- Galdácano
- HQ country
- Spain
- HQ region
- Europe
Offices4 records
Markets served
Osakidetza business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain
Revenue model
- Public Healthcare Services: Osakidetza operates as a publicly funded healthcare system providing free-at-point-of-use medical services to Basque Country residents, financed through government taxation and social security contributions
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Osakidetza product offering
Product offeringCore offering
Osakidetza delivers universal public healthcare to the residents of the Basque Country through an integrated network of primary care centers, hospitals, and emergency services organized as Integrated Healthcare Organizations (OSIs). It offers in-person and digital health services, including primary care, specialized hospital care, mental health, emergency medical transport, diagnostic imaging, and patient-facing digital tools such as the personal health record portal and online appointment booking.
Product overview
Osakidetza (Basque Health Service) is a comprehensive public healthcare system serving the Basque Country, operating as a network of Integrated Healthcare Organizations (OSIs) across Araba, Bizkaia, and Gipuzkoa provinces. The digital ecosystem centers on the Carpeta de Salud patient portal, complemented by mobile applications, the Osasun Eskola+ online health education platform, and the Eskutik SMS companion notification service. Citizens access services through Cita Previa appointment booking, the general electronic registry, and various digital transformation programs funded by Next Generation EU including primary care digitalization and genomic information systems. The portfolio includes specialized services (Osatek MRI, HeliNET emergency helicopter), professional portals (Osakidetzakoa employee portal), and educational institutions (Nursing School of Vitoria-Gasteiz).
Differentiator
Problem solved
Functional benefit
Brands
- Osasun Eskola+: Online health education and wellness platform providing courses, health information, and preventive care resources.
- Osakidetzakoa
- Eskutik
Products and services
- Carpeta de Salud (Personal Health Folder)
Quantifiable outcome
- All MIR (Medical Intern Resident) training positions filled before deadline, consolidating Basque Country as one of the most attractive destinations for specialized healthcare training
Companies that use Osakidetza
Customer profileSegments1 record
Ideal customer profiles1 record
Osakidetza technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability2 records
Feature5 records
Osakidetza partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- OsatekcoreOsakidetza is developing a collaboration agreement with Osatek to perform magnetic resonance imaging (MRI) on weekends, nights, and public holidays, extending diagnostic imaging availability to citizens
Scale indicators1 record
Recent moves7 records
Expansion highlights6 records
Osakidetza competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Osakidetza social profiles
Digital presenceOsakidetza financial estimates
Financial estimateRevenue estimate
Valuation estimate
Osakidetza leadership team
Management profileNumber of profiles
Profiles3 records
Osakidetza subsidiaries and ownership
Company hierarchySubsidiaries10 records
Osakidetza funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Osakidetza M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Osakidetza
What does Osakidetza do?
Osakidetza delivers universal public healthcare to the residents of the Basque Country through an integrated network of primary care centers, hospitals, and emergency services organized as Integrated Healthcare Organizations (OSIs). It offers in-person and digital health services, including primary care, specialized hospital care, mental health, emergency medical transport, diagnostic imaging, and patient-facing digital tools such as the personal health record portal and online appointment booking.
Is Osakidetza a public or private company?
Osakidetza is a public company. It is classified as state government owned and is currently operating.
When was Osakidetza founded?
Osakidetza was founded in 1960. It employs 5,001 to 10,000 people.
Where is Osakidetza based?
Osakidetza is headquartered in Galdácano, Spain, in the Europe region.
How does Osakidetza make money?
One revenue line is on record: public Healthcare Services.
Does Osakidetza have an API?
No public API is recorded for Osakidetza.
What industry is Osakidetza in?
Osakidetza's product category is Public Healthcare Services. Its primary akta.pro industry code is HLAEAMAF, Open-Access HMOs, with a secondary code of HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services. Its NAICS code is 622110 and its SIC code is 8060.