Osakidetza

Public Healthcare Servicesosakidetza.euskadi.eus

Osakidetza is the publicly funded healthcare system of the Basque Country, Spain, delivering universal primary, hospital, mental-health, and emergency services to all residents through 13 Integrated Healthcare Organizations and a bilingual digital ecosystem centered on the Carpeta de Salud patient portal.

Company typePublic
Founded1960
HeadquartersGaldácano, Spain
Headcount5,001–10,000
GTM typeB2C
OfferingServices

What Osakidetza does

Osakidetza (Basque Health Service - Servicio Vasco de Salud) is the statutory public healthcare provider for the Basque Autonomous Community in Spain, operating as an autonomous public entity under the Basque Government's Department of Health. It delivers universal, tax-funded healthcare to all residents of Araba, Bizkaia, and Gipuzkoa provinces through a network of 13 Integrated Healthcare Organizations (OSIs) combining primary care and hospital services, plus wholly owned subsidiaries covering MRI imaging (Osatek), nursing education (Escuela Universitaria de Enfermería de Vitoria-Gasteiz), blood and tissue services, and emergency medical coordination (Emergencias Osakidetza, HeliNET).

The technology foundation is an integrated digital ecosystem anchored by Carpeta de Salud/Osasun Karpeta (electronic health record portal), Cita Previa (online appointment booking), mobile applications, the Osasun Eskola+ health-education platform, the Eskutik SMS companion-notification service, and authentication integrated with BAKQ and Cl@ve national identity systems. The 2026 portfolio adds an AI-powered voice transcription system for Primary Care consultations and EU-funded programs - under Next Generation EU and FEDER - covering Primary Care digital transformation, personalized digital care, the ÚNICAS rare-disease network, the SIGENES genomic information system, a Healthcare Data Lake, and a multi-year 2025-2032 infrastructure plan covering heat-pump retrofits, photovoltaics, and LED upgrades.

The business model is single-payer public funding: services are free at point of use, financed through Basque Government taxation and social-security contributions, with no private pricing tiers or subscription contracts. The GTM motion is direct-to-citizen delivery through physical facilities, a digital front door (web, mobile apps, WhatsApp), and bilingual service in Basque and Spanish. Recent strategic emphasis is on digital transformation, workforce stability (Mesa Sectorial labor agreements), and capital expansion via EU recovery funds rather than revenue growth from new customer segments.

Osakidetza firmographics

Firmographics

Name: Osakidetza
Legal name: Osakidetza - Basque Health Service
Website: https://osakidetza.euskadi.eus
Company type: Public
Founded year: 1960
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: Osakidetza is the publicly funded healthcare system of the Basque Country, Spain, delivering universal primary, hospital, mental-health, and emergency services to all residents through 13 Integrated Healthcare Organizations and a bilingual digital ecosystem centered on the Carpeta de Salud patient portal.
Ownership category
akta.pro rank

Osakidetza industry classification

Industry

Product category: Public Healthcare Services
NAICS: General Medical and Surgical Hospitals (622110), Ambulatory Health Care Services (621), General Medical and Surgical Hospitals (6221)
SIC: Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
akta.pro primary industry: Open-Access HMOs (HLAEAMAF)
akta.pro secondary industries: Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

Public healthcare services
Primary care network
Hospital medical services
Digital health platform
Health education programs

Where Osakidetza is headquartered

Location

Headquarters

HQ city: Galdácano
HQ country: Spain
HQ region: Europe

Offices4 records

Markets served

Osakidetza business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

Public Healthcare Services: Osakidetza operates as a publicly funded healthcare system providing free-at-point-of-use medical services to Basque Country residents, financed through government taxation and social security contributions

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Osakidetza product offering

Product offering

Core offering

Osakidetza delivers universal public healthcare to the residents of the Basque Country through an integrated network of primary care centers, hospitals, and emergency services organized as Integrated Healthcare Organizations (OSIs). It offers in-person and digital health services, including primary care, specialized hospital care, mental health, emergency medical transport, diagnostic imaging, and patient-facing digital tools such as the personal health record portal and online appointment booking.

Product overview

Osakidetza (Basque Health Service) is a comprehensive public healthcare system serving the Basque Country, operating as a network of Integrated Healthcare Organizations (OSIs) across Araba, Bizkaia, and Gipuzkoa provinces. The digital ecosystem centers on the Carpeta de Salud patient portal, complemented by mobile applications, the Osasun Eskola+ online health education platform, and the Eskutik SMS companion notification service. Citizens access services through Cita Previa appointment booking, the general electronic registry, and various digital transformation programs funded by Next Generation EU including primary care digitalization and genomic information systems. The portfolio includes specialized services (Osatek MRI, HeliNET emergency helicopter), professional portals (Osakidetzakoa employee portal), and educational institutions (Nursing School of Vitoria-Gasteiz).

Differentiator

Problem solved

Functional benefit

Brands

Osasun Eskola+: Online health education and wellness platform providing courses, health information, and preventive care resources.
Osakidetzakoa
Eskutik

Products and services

Carpeta de Salud (Personal Health Folder)

Quantifiable outcome

All MIR (Medical Intern Resident) training positions filled before deadline, consolidating Basque Country as one of the most attractive destinations for specialized healthcare training

Companies that use Osakidetza

Customer profile

Segments1 record

Ideal customer profiles1 record

Osakidetza technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature5 records

Osakidetza partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

OsatekcoreTechnology or Integration · 29 June 2026Osakidetza is developing a collaboration agreement with Osatek to perform magnetic resonance imaging (MRI) on weekends, nights, and public holidays, extending diagnostic imaging availability to citizens

Scale indicators1 record

Recent moves7 records

Expansion highlights6 records

Osakidetza competitors and assessment

Company assessment

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Osakidetza financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Osakidetza leadership team

Management profile

Number of profiles

Profiles3 records

Osakidetza subsidiaries and ownership

Company hierarchy

Subsidiaries10 records

Osakidetza funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Osakidetza M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Osakidetza

What does Osakidetza do?

Is Osakidetza a public or private company?

Osakidetza is a public company. It is classified as state government owned and is currently operating.

When was Osakidetza founded?

Osakidetza was founded in 1960. It employs 5,001 to 10,000 people.

Where is Osakidetza based?

Osakidetza is headquartered in Galdácano, Spain, in the Europe region.

How does Osakidetza make money?

One revenue line is on record: public Healthcare Services.

Does Osakidetza have an API?

No public API is recorded for Osakidetza.

What industry is Osakidetza in?

Osakidetza's product category is Public Healthcare Services. Its primary akta.pro industry code is HLAEAMAF, Open-Access HMOs, with a secondary code of HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services. Its NAICS code is 622110 and its SIC code is 8060.