Jetpets Animal Transport

What Jetpets Animal Transport does

Jetpets Animal Transport is an Australian privately held pet travel agency that arranges and coordinates domestic interstate and international pet relocation services. Founded in the early 1990s and headquartered in Tullamarine, Victoria, the company serves individual pet owners alongside corporate mobility clients, Australian Defence Force families, zoos and aquariums, and animal welfare organizations including RSPCA Victoria and PetRescue. The customer base spans 28+ destination countries, with the firm claiming over 20,000 pet relocations annually and 30+ years of operating history.

The operating platform combines a climate-controlled road transport fleet equipped with GPS tracking, purpose-built pet transit lounges in Melbourne, Sydney, Brisbane, and Perth staffed by in-house export-accredited veterinarians, and direct booking access with airline partners including Qantas, Virgin Australia, and Air Canada. The company holds the IATA Centre of Excellence for Independent Validators (CEIV) Live Animals certification, the only Australian pet transport provider with this designation, and supports its core transport services with IATA-compliant travel crate sales and hire, in-house veterinary pre-travel health checks and documentation support, overnight boarding at transit lounges, and digital tools such as online quote forms, a crate size calculator, and a pet travel updates service with geographical relocation tracking. A recent product extension, CareTags (launched March 2025), adds a digital pet ID and pet wallet product.

Jetpets generates revenue primarily through one-time transport service fees (domestic interstate, international export/import) priced by quote based on distance, destination, pet size, and service level, with ancillary income from crate sales/hire, transit lounge overnight boarding, corporate relocation and defence mobility contracts (including PACMAN/TOLL reimbursement processing), and emerging product revenue from CareTags. The go-to-market is predominantly direct-to-consumer via phone (1300 452 115), the website quote funnel, and a hybrid B2B layer via partner and corporate portals, with referrals from airline, animal welfare, and industry association partners.

Name

Jetpets Animal Transport

Legal name

Jet Pets Animal Transport Pty Ltd

Website

https://jetpets.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Pet Transportation Services

NAICS

Pet Care (except Veterinary) Services (81291), Pet Care (except Veterinary) Services (812910)

SIC

Transportation Services (4700), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Pet Relocation & Moving Transport (HSANAIAH)

akta.pro secondary industries

Long-Distance/Intercity Pet Transport (HSANAIAF), Pet International Relocation & Quarantine Handling (HSAKACAI), Interstate/Regulated Pet Transport (Health Certs/Compliance) (HSANAIAG)

Keywords

• Pet transport services
• Animal relocation services
• Pet travel agency
• Live animal shipping
• Pet logistics services

Headquarters

HQ city

Tullamarine

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Pet Transport Services: Core revenue from arranging and coordinating door-to-door pet transport services, including domestic interstate, international, and import/export pet relocations. Pricing based on distance, destination, pet size (which determines crate/airline costs), and service level (door-to-door vs. transit lounge pickup).
2. Travel Crates and Equipment: Sale and hire of airline-approved travel crates, including custom-built crates for exotic animals, and accessories such as stay-dry fleece mats.
3. Pet Accommodation and Boarding: Overnight boarding services at transit lounges when travel schedules require pets to wait between connections or when owner's travel schedule doesn't align.
4. Corporate Mobility Services: Specialized pet relocation services for corporate clients including defense force families, handling PACMAN and TOLL reimbursement processes.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Jetpets Animal Transport provides end-to-end door-to-door pet relocation services, coordinating pet collection from the owner's home, climate-controlled ground transport, airline booking with Qantas or Virgin Australia, transit lounge comfort stops with in-house veterinary oversight, and final delivery. The core offering covers domestic interstate transport, international export, pet import into Australia, and specialised services for corporate mobility, defence force families, and zoo/exotic animals. Supporting paid offerings include the sale or hire of airline-approved travel crates, CareTags pet ID/digital wallet, and overnight boarding at transit lounges.

Product overview

Jetpets Animal Transport operates as a comprehensive pet transport service platform offering both domestic (interstate and regional) and international pet relocation services across Australia and worldwide. The core product portfolio includes Interstate Pet Transport, International Pet Transport, Importing Pets to Australia, Corporate Relocation Services, Defence Member Pet Travel, and Zoo & Exotic Animals Transport. The service integrates supporting modules including Pet Transit Lounge Facilities (purpose-built rest centers in Melbourne, Sydney, Brisbane, Perth staffed with in-house veterinarians and pet handlers), Pet Travel Crates (airline-approved crates available for purchase or hire), Pet Travel Updates (geographical relocation tracking notifications), CareTags (pet ID and digital wallet), and Pet Accommodation (boarding through partner network). Self-service tools include the Pet Measurement Tool (online crate size calculator) and Online Quote System. The company distinguishes itself through CEIV Live Animals certified processes, in-house veterinary expertise, and a climate-controlled transport fleet.

Differentiator

Problem solved

Functional benefit

Products and services

• Interstate Pet Transport Door-to-door domestic pet transport service within Australia. Coordinates flights with Qantas and Virgin Australia, provides pet handler collection and delivery, and uses Jetpets transit lounge facilities for comfort stops between flights. Targeted at Australian pet owners relocating between states and regions.
• International Pet Transport Services Comprehensive overseas pet relocation service to destinations worldwide including New Zealand, USA, Canada, UK, Europe, Asia, Africa and South America. Handles all documentation, vet work schedules and customs requirements for exporting companion animals from Australia.
• Importing Pets to Australia Service facilitating the import of pets into Australia, handling Category 1, 2 and 3 imports with full compliance to Australian biosecurity and quarantine requirements. Targeted at overseas pet owners relocating to Australia with their animals.
• Corporate Relocation Services Specialised pet transport services for corporate mobility and employee relocation programs, managing pet travel as part of corporate move packages. Serves HR and mobility teams at companies relocating employees domestically or internationally, with dedicated corporate login portal access.
• Defence Member Pet Travel Dedicated pet transport service for Australian Defence Force families requiring relocation as part of postings or deployments. Includes management of PACMAN and TOLL reimbursement processes on behalf of defence families.
• Zoo & Exotic Animals Transport Specialised transport services for zoo animals, exotic pets and wildlife. Works with Zoo and Aquarium Association (ZAA) members on conservation and breeding program relocations across Australia and globally, including movements for WILD LIFE Sydney Zoo and SEA Life Sunshine Coast.
• Pet Travel Crates Airline-approved IATA-compliant travel crates available for purchase or hire, including custom-built crates for larger or exotic animals. Offered with crate selection assistance and familiarisation programs, plus accessories such as stay-dry fleece mats.
• CareTags Pet ID and Digital Pet Wallet Exclusive pet ID and digital pet wallet product for pet identification and health record management, supporting pets during travel and as an ongoing ownership tool.
• Pet Accommodation and Boarding Overnight boarding and accommodation services through Jetpets transit lounges and a trusted partner network, used when owners' travel schedules do not align with pet transport or when new homes are not yet ready.

Quantifiable outcome

• 20,000+ pets safely reunified with families annually
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Qantas AirwayscoreStrategic or Co-development PartnerJetpets is an approved pet travel supplier to Qantas Airways. Trained and authorized to book directly with the airline, submit documentation, and ensure handling requirements are in line with Qantas specific protocols. Secures suitable flight options for pets' needs and coordinates timing between road transport and flight schedules.
• Virgin AustraliacoreStrategic or Co-development PartnerJetpets is an approved pet travel supplier to Virgin Australia. Authorized to book directly with the airline, submit documentation, and ensure compliance with Virgin Australia's specific pet handling protocols. Provides personalized end-to-end logistics solution for pets traveling on Virgin flights.
• RSPCA VictoriacoreStrategic or Co-development PartnerJetpets is proud to be associated and work with RSPCA Victoria in helping re-home and relocate pets across Australia. Assists with interstate travel for animals who need a second chance at a loving forever home, including situations where animals need to be relocated for safety reasons.
• PetRescuecoreStrategic or Co-development PartnerJetpets is proud to be associated and assist with the relocation of pets for PetRescue. Helps millions of Australians discover the joy of adopting a new family member and supports more than 1,000 rescue organisations, shelters and pounds in saving the lives of thousands of rescue pets.
• Zoo and Aquarium Association Australasia (ZAA)coreStrategic or Co-development PartnerJetpets is a proud member of ZAA which represents the collective voice of zoos, aquariums, sanctuaries and wildlife parks across Australasia operating to the highest standards. Jetpets has been assisting zoos and animal welfare organisations for over 30 years with the relocation of precious animals across Australia and the world.
• International Pet and Animal Transportation Association (IPATA)coreStrategic or Co-development PartnerJetpets has been active members of IPATA for over 20 years. Works closely with IPATA on animal welfare initiatives, educational and training programs to improve welfare standards and service delivery for clients moving overseas. Montana Sheridan serves as IPATA Regional Director.
• Australian Furniture Removalist Association (AFRA)minorStrategic or Co-development PartnerJetpets is an associate member of AFRA which supports and regulates the Australian removals industry through advocacy, compliance, education and training. Works with removalist partners to maintain high level of customer service standards and keep abreast of industry trends.
• WILD LIFE Sydney ZoocoreStrategic or Co-development PartnerJetpets collaborated with WILD LIFE Sydney Zoo in Darling Harbour to relocate Nicholli, a female Koala, to her new home in Queensland as part of a nationally coordinated breeding effort to conserve this iconic endangered species.
• SEA Life Sunshine CoastcoreStrategic or Co-development PartnerJetpets helped relocate an incredibly rare, critically endangered adult male hawksbill turtle from Territory Wildlife Park in Darwin to SEA Life Sunshine Coast in Mooloolaba, as part of the aquarium's wildlife conservation program.
• Air CanadacoreStrategic or Co-development PartnerAirline partner providing pet transport services. Jetpets received Air Canada Customer Appreciation Award recognizing their service quality in coordinating pet relocations via Air Canada flights.
• Territory Wildlife ParkminorStrategic or Co-development PartnerTerritory Wildlife Park in Darwin served as the origin point for the hawksbill turtle relocation. Their keepers escorted the turtle to Darwin for the beginning of its journey to SEA Life Sunshine Coast.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Others

• RSPCA Victoria: Animal welfare non-profit that both partners with Jetpets on rescue animal relocations and operates its own limited interstate transport programs. Adjacent ecosystem participant rather than direct commercial competitor.
• Qantas Freight (Pets): Qantas is both a key supplier (airline capacity) and adjacent player in pet transport via its own Qantas Pets service. Comparable because it controls a portion of the live-animal air leg that Jetpets depends on, and competes indirectly on consumer-facing booking.

Direct peers

• Dogtainers: Australian pet transport company offering interstate and international pet relocation with airline partnerships. Direct head-to-head competitor in the Australian market with overlapping services (door-to-door, crate hire, vet coordination).
• PetAir Animal Transport: New Zealand-based international pet transport specialist arranging flights, documentation, and quarantine handling for pets moving globally. Closely comparable international relocation workflow and corporate/defense client exposure to Jetpets.
• PetRelocation: US-headquartered pet transport company coordinating domestic and international moves for dogs, cats, and exotic animals. Highly comparable service scope (door-to-door, airline coordination, documentation) and customer base to Jetpets, operating primarily from a different geography.
• Pet Couriers International: US-headquartered international pet transport specialist coordinating flights, customs, and quarantine for pets moving overseas. Comparable to Jetpets in coordinating complex international documentation and compliance workflows.
• WorldCare Pet Transport: US-based international pet relocation company providing end-to-end transport including documentation, vet coordination, and airline booking. Comparable in service depth and corporate/client mix to Jetpets' international offering.
• Air Pets International: UK-based international pet transport company arranging air travel, documentation, and quarantine services for dogs, cats, and exotics. Comparable end-to-end relocation service profile and corporate/government client base.

Emerging players

• CitizenShipper: US marketplace connecting pet owners with independent pet transport drivers and couriers. Overlaps with Jetpets on interstate pet moves but uses a crowdsourced driver model rather than purpose-built veterinary-staffed infrastructure.

Regional players

• Royal Paws Pet Transport: UK-based pet transport company offering domestic and international pet relocation services. Comparable door-to-door service model and customer profile, but focused on UK/Europe rather than Australia as the originating market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/jetpets
• YouTubeyoutube.com/user/JetpetsAustralia
• Facebookfacebook.com/Jetpets
• LinkedInlinkedin.com/company/jetpets-animal-transport
• Instagraminstagram.com/jetpets

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jetpets Animal Transport