New York American Water
New York American Water is the largest investor-owned water and wastewater utility in New York and a wholly-owned subsidiary of American Water (NYSE: AWK), delivering regulated water and wastewater services to residential, commercial, industrial, and government customers under state-approved rates.
- Company typePublic
- Founded1886
- HeadquartersMerrick, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What New York American Water does
New York American Water (NYAW) is a wholly-owned operating subsidiary of American Water Works Company, Inc. (NYSE: AWK) and is the largest investor-owned water and wastewater utility in New York State, founded in 1886 and headquartered in Merrick, NY with between 101 and 250 employees. NYAW delivers regulated water and wastewater services — clean, safe, reliable supply and compliant treatment/discharge — to residential, commercial, industrial, and government customers within its exclusive franchise service territory in New York, operating under rates and oversight of the New York State Public Service Commission.
NYAW's product portfolio is built on a regulated utility core (water service and wastewater service) layered with the MyWater online customer portal for account management, bill payment, and usage monitoring; the H2O Help to Others emergency billing assistance program; and the adjacent American Water Resources home water/sewer line protection offering. Underlying technology includes Trimble Unity Construct (e-Builder) project management software used for infrastructure project delivery. The business operates under a subscription-style recurring revenue model in which fixed monthly service charges and tiered volumetric consumption rates, approved by state regulators, generate predictable cash flow. American Water's broader $46–$48 billion 10-year infrastructure and regulated acquisition investment plan, plus the dedicated Military Services Group serving U.S. Department of Defense installations under the DoD Utility Privatization Program, frame NYAW's strategic context within a national 14-state utility platform.
New York American Water firmographics
Firmographics- Name
- New York American Water
- Legal name
- American Water Works Company, Inc.
- Website
- https://amwater.com
- Company type
- Public
- Founded year
- 1886
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- New York American Water is the largest investor-owned water and wastewater utility in New York and a wholly-owned subsidiary of American Water (NYSE: AWK), delivering regulated water and wastewater services to residential, commercial, industrial, and government customers under state-approved rates.
- Ownership category
- akta.pro rank
New York American Water industry classification
Industry- Product category
- Water and Wastewater Utility Services
- NAICS
- Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132)
- SIC
- Water Supply (4941), Electric, Gas & Sanitary Services (4900), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)
- akta.pro primary industry
- Industrial Water Reuse Utilities (ZLD/MLD & Process Water Recycling) (EUANAGAG)
- akta.pro secondary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
Keywords
Where New York American Water is headquartered
LocationHeadquarters
- HQ city
- Merrick
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
New York American Water business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain
Revenue model
- Regulated Water and Wastewater Utility Services: American Water generates revenue primarily through regulated water and wastewater service fees charged to residential, commercial, industrial, and government customers in its exclusive service territories across 14 states. Revenue is derived from tiered volumetric water rates and fixed service charges, approved by state public utility commissions. This is the dominant revenue stream.
- Contract Services / Military Services: Operations and management contracts for water and wastewater systems serving military bases under the DoD UP Program. Also provides professional workforce and operational management services to communities.
- Community Water and Wastewater System Acquisitions: Growth through purchasing municipal or privately-owned water/wastewater systems, generating rate base growth and long-term regulated revenue from newly acquired customer bases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Residential, commercial, industrial, and government customer classes with varying volumetric rates and fixed charges |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
New York American Water product offering
Product offeringCore offering
New York American Water is the largest investor-owned water company in New York State and a wholly-owned subsidiary of American Water Works Company, Inc. (NYSE: AWK). It provides regulated water and wastewater services to residential, commercial, industrial, and government customers within its assigned service territory. Its core operations involve water treatment, distribution, wastewater collection and treatment, and associated customer services such as the MyWater online account portal.
Product overview
American Water operates as a regulated water and wastewater utility company offering essential services through a portfolio of core products and programs. The company provides clean, safe, reliable water and wastewater treatment services as its primary offering, supported by the MyWater online customer portal for account management. Additional offerings include American Water Resources (home protection programs), the H2O Help to Others emergency assistance program, and Solutions for Communities contract services. The company serves residential, commercial, and industrial customers across 14 states with a workforce of 6,700 employees, and has committed $46 to $48 billion in infrastructure investment over the next decade.
Differentiator
Problem solved
Functional benefit
Brands
- MyWater: Online customer portal for managing water accounts, paying bills, viewing usage, and accessing account information
- H2O - Help to Others
- Puddles
- Keep Communities Flowing Grant Program
Products and services
- Water Services Clean, safe, reliable, and affordable water supply services delivered to residential, commercial, industrial, and government customers within New York American Water's regulated service territory.
- Wastewater Services Wastewater treatment and management services including the safe collection, treatment, and release of wastewater, plant operations, and facility maintenance for residential, commercial, and industrial customers.
- MyWater Online Portal Online customer portal enabling account management, bill payment, water usage tracking, service start/stop requests, paperless billing setup, and account alerts for NYAW customers.
- American Water Resources (Home Protection Programs) Optional subscription-based home water and sewer line protection program covering repairs to internal water lines, sewer lines, and in-home plumbing for residential customers.
- H2O - Help to Others Program Emergency billing assistance program providing financial relief to NYAW customers who are struggling to pay their water bills.
- Solutions for Communities Contract services helping municipalities manage water and wastewater systems, including operations, management, infrastructure investment, and system improvements.
Quantifiable outcome
- Top quartile ranking in independent customer service surveys vs. other utilities
- +2 more outcomes
Companies that use New York American Water
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
New York American Water technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
New York American Water partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- U.S. Department of Defense (DoD)coreAmerican Water maintains a strong and ongoing partnership with the U.S. Department of Defense through its Military Services Group, providing water and wastewater services to military installations under the DoD Utility Privatization (UP) Program. The Military Services Group has dedicated site locations, vendor information, water quality reporting, and PFAS management tailored to DoD requirements.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
New York American Water competitors and assessment
Company assessmentDirect peers
- Artesian Resources Corporation: Investor-owned water and wastewater utility (NASDAQ: ARTNA) serving Delaware, Maryland, and Pennsylvania. Smaller regional peer operating under the same regulated utility framework.
- York Water Company: The oldest investor-owned water utility in the US (NASDAQ: YORW), serving Pennsylvania. Smaller in scale but operates under the same regulated rate-base model with similar customer mix.
- American States Water Company: Investor-owned water and wastewater utility (NYSE: AWR) serving California, Washington, and other states, with a contracted services subsidiary serving military bases — directly analogous to AWK's structure.
- SJW Group: Investor-owned water and wastewater utility (NYSE: SJW) with operations in California, Texas, Connecticut, and Maine. Has actively pursued growth via municipal acquisitions, mirroring AWK's strategy.
- Essential Utilities: Parent of Aqua America; a large multi-state investor-owned water and wastewater utility serving ~5 million people across 10+ states. Most direct comparable to NYAW in structure, scale, and regulated utility model.
- Middlesex Water Company: Investor-owned water and wastewater utility (NASDAQ: MSEX) serving customers in New Jersey, Delaware, and Pennsylvania — directly adjacent to NYAW's New York territory with similar regulatory structure.
- California Water Service Group: Investor-owned water utility (NYSE: CWT) serving ~2 million customers in California, Washington, New Mexico, Hawaii, and Texas. Comparable regulated rate-base model and geographic diversification strategy.
Broad incumbents
- Suez Water Technologies & Solutions: Water services arm of Suez Group (now part of Veolia) operating water and wastewater infrastructure and services globally. Comparable to AWK in providing outsourced/contracted municipal water services, though more diversified industrially.
- Veolia North America: Subsidiary of global environmental services giant Veolia, operating water and wastewater utilities and contract operations across the US and Canada. Competes for municipal contracts and acquisitions and is a broader incumbent in the space.
Others
- New York City Department of Environmental Protection (NYC DEP): Largest municipal water and wastewater utility in the US, serving 8+ million New York City residents. Not a competitor (municipal vs. investor-owned), but a key comparator for service quality, infrastructure scale, and rate benchmarks in NYAW's home market.
Market position
Strengths2 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
New York American Water social profiles
Digital presenceNew York American Water financial estimates
Financial estimateRevenue estimate
Valuation estimate
New York American Water leadership team
Management profileNumber of profiles
New York American Water subsidiaries and ownership
Company hierarchySubsidiaries18 records
New York American Water funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
New York American Water M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about New York American Water
What does New York American Water do?
New York American Water is the largest investor-owned water company in New York State and a wholly-owned subsidiary of American Water Works Company, Inc. (NYSE: AWK). It provides regulated water and wastewater services to residential, commercial, industrial, and government customers within its assigned service territory. Its core operations involve water treatment, distribution, wastewater collection and treatment, and associated customer services such as the MyWater online account portal.
Is New York American Water a public or private company?
New York American Water is a public company. It is classified as corporate owned and is currently operating.
When was New York American Water founded?
New York American Water was founded in 1886. It employs 101 to 250 people.
Where is New York American Water based?
New York American Water is headquartered in Merrick, United States, in the North America region.
How does New York American Water make money?
Three revenue lines are on record. Regulated Water and Wastewater Utility Services are the primary driver. The others are contract Services / Military Services and community Water and Wastewater System Acquisitions.
Who are New York American Water's main competitors?
Direct peers on record are Artesian Resources Corporation, York Water Company, American States Water Company, SJW Group, Essential Utilities, Middlesex Water Company and California Water Service Group. Broad incumbents are Suez Water Technologies & Solutions and Veolia North America. New York City Department of Environmental Protection (NYC DEP) is listed as an others.
Does New York American Water have an API?
No public API is recorded for New York American Water.
What industry is New York American Water in?
New York American Water's product category is Water and Wastewater Utility Services. Its primary akta.pro industry code is EUANAGAG, Industrial Water Reuse Utilities (ZLD/MLD & Process Water Recycling), with a secondary code of BPAIACAG, Water Supply & Wastewater Utilities Administration. Its NAICS code is 22131 and its SIC code is 4941.