MBM

What MBM does

MBM (Micro-Business Maintenance Ltd) is a privately held UK managed IT services provider founded in 1990 and headquartered at 8a Windmill Bank, Wombourne, West Midlands. The company acts as an outsourced IT department for small businesses, primarily in the West Midlands region, delivering managed IT support, Microsoft 365 administration, Microsoft Azure cloud services, 24x7 system monitoring, data backup, disaster recovery, managed WiFi, domain management, and internet connectivity services. The technology stack is built around Microsoft platforms — Microsoft 365 and Azure — supplemented by ScreenConnect for remote support, with all services delivered by Microsoft-certified engineers.

MBM operates on a subscription-based managed services model, with clients billed monthly in advance on a fixed fee basis (annual plans also offered). The go-to-market is sales-led and relationship-driven: technical consultants engage prospects directly via phone, email, website callback forms, and on-site visits within the West Midlands. Distribution is entirely direct — no resellers, marketplaces, or intermediaries — reflecting the SMB target segment. The company maintains Microsoft Partner status with multiple high-level certifications (Azure Solutions Architect Expert, Microsoft 365 Enterprise Administrator Expert, Microsoft 365 Security Administrator Associate, Azure Administrator Associate, Teams Administrator Associate, and Azure AI Fundamentals), alongside minor channel partnerships with Nominet, Adobe, and Constant Contact.

The business is founder-owned, with Nigel Bailey appearing as the principal contact, and has no disclosed external investors, funding rounds, acquisitions, or leadership transitions. Revenue, headcount, and customer counts are not publicly disclosed. The operating model emphasizes longevity (35 years), local presence, and a "no-nonsense" direct-engineer-access approach rather than ticketed support queues.

Name

MBM

Legal name

Micro-Business Maintenance Ltd

Website

https://mbmltd.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

MBM (Micro-Business Maintenance Ltd) is a West Midlands-based managed IT services provider founded in 1990, acting as an outsourced IT department for small businesses through Microsoft 365, Azure, backup, and managed support on fixed monthly subscriptions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Managed IT services
• IT support services
• Microsoft 365 management
• Microsoft Azure cloud services
• Outsourced IT department

Headquarters

HQ city

Wolverhampton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Fixed monthly fee support services providing ongoing IT management, monitoring, and maintenance. Includes helpdesk access, remote support, on-site support, and system management.
2. Microsoft 365 Management: Managed services for Microsoft 365 including licensing, migration, and ongoing support. Invoiced monthly on the first of each month.
3. Domain Management: Professional domain name management and DNS services with over 20 years of experience. Customer service responds within 1 business day.
4. Cloud Backup Services: Automated cloud backup service with managed monitoring. Pricing based on storage tier and number of devices.
5. Internet Connectivity: Managed internet connectivity services including quotes for various speeds (100mb, 1gb, 10gb) and contract lengths.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

MBM provides outsourced managed IT support and Microsoft cloud services to small businesses in the West Midlands and beyond, functioning as a client's external IT department. Core offerings include managed IT support, Microsoft 365 and Azure cloud management, 24x7 system monitoring, data backup, disaster recovery, managed WiFi, internet connectivity, and domain management, all delivered for fixed monthly or annual fees by Microsoft-certified engineers.

Product overview

MBM (Micro-Business Maintenance Ltd) is an IT support and managed services company offering a unified portfolio of managed IT services since 1990. The core offering centers on Managed IT Services and IT Support as the foundational service, supplemented by specialized cloud services including Microsoft 365 and Microsoft Azure managed solutions. Additional modules include Managed ProWiFi for wireless networking, Data Backup to the Cloud and Server Disaster Recovery for data protection, System Monitoring for 24x7 oversight, Internet Connectivity for broadband services, and Domain Management. All services are delivered by certified Microsoft engineers with a focus on small businesses across the West Midlands.

Differentiator

Problem solved

Functional benefit

Brands

• MBM Managed ProWiFi: Cloud-managed WiFi services for businesses providing fast, smart wireless connectivity for indoor and outdoor coverage
• MBM ProWiFi

Products and services

• Managed IT Services

Quantifiable outcome

• Problems resolved quickly so businesses can continue operating
• +3 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner providing Microsoft 365 and Azure cloud services. MBM holds multiple Microsoft certifications including Azure Solutions Architect Expert, Microsoft 365 Enterprise Administrator Expert, and Azure AI Fundamentals. They offer managed services for Microsoft 365 and Azure environments.
• AdobeminorChannel Partner/ Reseller/ DistributorAdobe Certified Reseller for Adobe products and services.
• Constant ContactminorChannel Partner/ Reseller/ DistributorConstant Contact Solution Provider for email marketing services.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Mirus IT: UK regional managed IT services provider focused on SMBs with outsourced IT, cloud, and Microsoft 365 services — comparable model to MBM but serving different UK regions.

Direct peers

• Littlefish: UK managed IT services provider offering outsourced IT support, Microsoft cloud services, and helpdesk support to SMBs and mid-market — closely aligned with MBM's outsourced IT department model.
• ANS Group: UK-based managed services and cloud provider with strong Microsoft Azure/365 capabilities serving mid-market — comparable to MBM in Microsoft cloud focus, though at a larger scale.
• Probrand: UK-based managed IT services and Microsoft partner serving SMB and mid-market clients with cloud, licensing, and support offerings — directly comparable to MBM's Microsoft 365/Azure and managed IT portfolio.

Broad incumbents

• Bytes Technology: UK IT solutions provider offering Microsoft licensing, cloud services, and managed services to SMB through enterprise — overlaps with MBM's Microsoft licensing and managed services portfolio but at much larger scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/mbmltd
• Facebookfacebook.com/mbmltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MBM