Evolution Claims Management
Evolution Claims Management is a UK-based insurance claims management provider offering tech-enabled end-to-end claims handling on a fixed-fee basis to insurers, brokers, and managing agents via a configurable cloud-native platform.
- Company typePrivate
- Founded2015
- HeadquartersBirmingham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Evolution Claims Management does
Evolution Claims Management Limited is a UK-based private limited company (registered in England and Wales, company number 09680685) that provides tech-enabled insurance claims management services. Co-founded in 2015 by Darren Cooper (CEO) and Neil Munn (CFO), and headquartered in Oldbury, West Midlands, the company serves insurers, brokers, and managing agents with end-to-end claims handling spanning third-party administration, desktop and field validation, loss mitigation and leak detection, emergency assistance, motor third-party impact damage, disaster restoration, and building reinstatement.
The company's core product is a cloud-native claims management platform built on Iotatech infrastructure, featuring microservices architecture, open APIs, and AI/ML-powered workflow optimization. Supporting capabilities include a mobile site survey application for field documentation, bespoke customer and client analytics portals, and integration with Cotality's Contractor Workspace platform (announced October 2025). The platform is configurable and scalable, allowing custom workflow design without developer dependencies.
Evolution operates a fixed-fee pricing model that separates claims management costs from repair costs, positioning it as a structural alternative to traditional percentage-uplift models. The company claims this model delivers over 30% cost savings, 20+ day reductions in end-of-work claims lifecycle, and customer satisfaction levels exceeding 98%. It holds ISO 9001:2015 and ISO 45001:2018 certifications, is GDPR compliant (registered as Data Controller under ZA185904), and serves enterprise clients including Ageas.
Evolution Claims Management firmographics
Firmographics- Name
- Evolution Claims Management
- Legal name
- Evolution Claims Management Limited
- Website
- https://evolutionclaims.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Evolution Claims Management is a UK-based insurance claims management provider offering tech-enabled end-to-end claims handling on a fixed-fee basis to insurers, brokers, and managing agents via a configurable cloud-native platform.
- Ownership category
- akta.pro rank
Evolution Claims Management industry classification
Industry- Product category
- Insurance Claims Management Services
- NAICS
- Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Insurance Agents, Brokers & Service (6411), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
Keywords
Where Evolution Claims Management is headquartered
LocationHeadquarters
- HQ city
- Birmingham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Evolution Claims Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Claims Management Services: Fixed fee pricing model for end-to-end claims management services. The fee remains constant regardless of repair value, separating claims management costs from repair costs. This approach drives optimal claims management behaviours and ensures transparent, sustainable pricing for insurers.
- Third Party Administration: Third party administration services for insurance claims handling, delivered through their technology platform with configurable workflows and processes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Fixed Fee Claims Management |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Evolution Claims Management product offering
Product offeringCore offering
Evolution Claims Management delivers end-to-end insurance claims management and third-party administration on a fixed-fee basis for UK insurers, brokers, and managing agents. Services span the full claims lifecycle, including notification handling, desktop and field validation, loss mitigation and leak detection, emergency assistance, motor third-party impact damage, disaster restoration, and building reinstatement, all delivered through a configurable cloud-native claims platform supported by a vetted contractor supply chain.
Product overview
Evolution Claims Management offers a unified claims management platform (Claims Management System) built on the Iotatech technology platform with microservices, open API architecture, and artificial intelligence capabilities. The core platform provides end-to-end claims management from claim notification through to fulfilment. Multiple service modules surround the platform including Third Party Administration, Desktop & Field Validation, Loss Mitigation & Leak Detection, Emergency Assistance, Motor Third Party Impact Damage, Disaster Restoration, and Building Reinstatement. Supporting features include a Site Survey App for mobile field documentation, and Customer & Client Portals with bespoke analytics. The company operates a fixed-fee pricing model and recently announced integration with Cotality's Contractor Workspace™ platform. All services are designed to help insurers improve customer retention, reduce costs, and build trust.
Differentiator
Problem solved
Functional benefit
Products and services
- End to End Claims Management Comprehensive claims management solution covering the entire claims lifecycle from notification through to fulfilment and claims outcome, sold on a fixed-fee basis to insurers, brokers, and managing agents.
- Third Party Administration Third-party administration services handling insurance claims processing and management on behalf of insurers and clients.
- Desktop and Field Validation Validation services for claims assessment, combining remote desktop review and on-site field inspections to verify and validate claims.
- Loss Mitigation and Leak Detection Services focused on minimising claim losses through proactive leak detection and loss mitigation strategies for property claims.
- Emergency Assistance Emergency response services providing immediate claims handling and support when urgent assistance is required for insured events.
- Motor Third Party Impact Damage Specialised claims handling service for motor insurance third-party impact damage claims.
- Disaster Restoration Claims management and restoration services for disaster-related damage, including coordination of restoration efforts.
- Building Reinstatement Building reinstatement services including site surveys, damage assessment, and repair coordination for property claims.
- Claims Management System State-of-the-art cloud-native claims management platform built on Iotatech with microservices, open API architecture, and AI-powered automation, enabling configurable workflows, bespoke client configuration, and digital strategy integration.
- Contractor and Technical Services Technical services led by experienced construction industry professionals, managing a vetted and performance-managed supply chain of trusted contractor partners for building repair and reinstatement work.
Quantifiable outcome
- Fixed fee model saves in excess of 30% when compared to traditional percentage uplift models
- +2 more outcomes
Companies that use Evolution Claims Management
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Evolution Claims Management technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature6 records
Evolution Claims Management partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- CotalitycoreEvolution Claims Management is collaborating with Cotality to implement Cotality's Contractor Workspace platform. This integrated system aims to automate processes, provide real-time insights, and improve service delivery across the UK. The partnership enhances operational efficiency and customer experience for Evolution's insurance clients.
- IotatechcoreTechnology platform built on Iotatech infrastructure, a state-of-the-art system custom-built to deliver better insurance solutions. Iotatech provides the foundational cloud-native platform enabling Evolution's configurable, scalable, and resilient claims management system.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Evolution Claims Management competitors and assessment
Company assessmentOthers
- Cotality (formerly CoreLogic): Insurance technology and data platform provider; Evolution's announced technology integration partner. Adjacent ecosystem participant that supplies workflow software to claims handlers rather than competing for the same service contracts.
- Iotatech: Cloud-native insurance platform provider on which Evolution's claims management system is built. A strategic technology enabler rather than direct competitor, but materially important given Evolution's platform dependency.
Direct peers
- Woodgate & Clark: UK loss adjusting and claims services firm serving insurers across property, motor, and liability lines. Comparable mid-sized UK TPA and field validation offering.
- Sedgwick: One of the largest global claims and loss adjusting providers, with extensive UK presence across property, motor, and specialty claims. Directly competes for the same UK insurer panels as Evolution.
- Davies Group: UK-headquartered insurance services platform providing claims management, loss adjusting, and TPA services to insurers and brokers. Closest UK-based scale peer to Evolution.
- McLarens: Global loss adjusting and claims management firm with UK operations covering property, casualty, and specialty claims. Comparable service model targeting the same insurer and broker customers.
- QuestGates: UK loss adjusting and claims management specialist serving insurers, brokers, and corporate clients. Provides TPA, building repair coordination, and validation services that directly overlap with Evolution's offerings.
- Sopp+Sopp: UK-based claims management specialist focused on motor third party damage and repair networks. Directly overlaps with Evolution's Motor Third Party Impact Damage service line.
- Charles Taylor: UK-based insurance services and claims management firm offering TPA and adjusting services globally. Operates in the same customer verticals (insurers, brokers, managing agents) with comparable service breadth.
- Crawford & Company: Global claims management and loss adjusting firm serving insurers, brokers, and corporates. Evolution's own management team includes former Crawford executives, making it a direct functional and customer-overlap peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Evolution Claims Management social profiles
Digital presenceEvolution Claims Management compliance and trust
Trust signalCompliance3 records
Evolution Claims Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Evolution Claims Management leadership team
Management profileNumber of profiles
Profiles7 records
Evolution Claims Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Evolution Claims Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Evolution Claims Management
What does Evolution Claims Management do?
Evolution Claims Management delivers end-to-end insurance claims management and third-party administration on a fixed-fee basis for UK insurers, brokers, and managing agents. Services span the full claims lifecycle, including notification handling, desktop and field validation, loss mitigation and leak detection, emergency assistance, motor third-party impact damage, disaster restoration, and building reinstatement, all delivered through a configurable cloud-native claims platform supported by a vetted contractor supply chain.
Is Evolution Claims Management a public or private company?
Evolution Claims Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Evolution Claims Management founded?
Evolution Claims Management was founded in 2015. It employs 11 to 50 people.
Where is Evolution Claims Management based?
Evolution Claims Management is headquartered in Birmingham, United Kingdom, in the Europe region.
How does Evolution Claims Management make money?
Two revenue lines are on record. Claims Management Services are the primary driver. The others are third Party Administration.
Who are Evolution Claims Management's main competitors?
Others on record are Cotality (formerly CoreLogic) and Iotatech. Direct peers are Woodgate & Clark, Sedgwick, Davies Group, McLarens, QuestGates, Sopp+Sopp, Charles Taylor and Crawford & Company.
Does Evolution Claims Management have an API?
Yes. Evolution Claims Management operates a cloud-native platform with open API architecture that allows integration and extension as required. The system is built on the Iotatech platform and supports quick onboarding with easy integration capabilities.
What industry is Evolution Claims Management in?
Evolution Claims Management's product category is Insurance Claims Management Services. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services. Its NAICS code is 524291 and its SIC code is 6411.