North Star Case Management
North Star Case Management is a UK-based professional services firm providing bespoke case management to individuals with complex neurological injuries and long-term health conditions across South Midlands, London, South East, and South West England.
- Company typePrivate
- Founded2017
- HeadquartersMilton Keynes, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What North Star Case Management does
North Star Case Management Ltd. is a UK private limited company, founded in 2017 and headquartered in Milton Keynes, that delivers bespoke case management services to individuals with complex, long-term injuries and health conditions. Its caseload is concentrated on acquired brain injury, cerebral palsy, spinal cord injury, orthopaedic trauma, and limb loss, served across South Midlands, London, South East, and South West England. The firm's service is delivered by qualified health and social care professionals — occupational therapists, social workers, nurses, physiotherapists, and clinical psychologists — each required to have at least eight years' post-qualification experience.
The service portfolio comprises six interconnected components: an initial needs assessment, ongoing case management coordination, progress reporting, recruitment of directly-employed care and support teams, payroll service coordination, and provision of care documentation (care plans and risk assessments). There is no proprietary technology platform; the offering is a professional services model where regulatory compliance (CQC, BABICM, CMSUK, IRCM) and individual practitioner credentials (HCPC, NMC, Social Work England) form the underpinning architecture.
The firm generates revenue through bespoke, quote-based professional services fees tied to ongoing case management engagements, typically funded via personal injury legal settlements, insurance referrals, or direct private engagement. The founder-led structure pairs Managing Director Joanne Foster with Clinical Director Niccola Irwin (who sits on the IRCM Board and chairs its Quality Assurance Committee), Business Manager Dawn Sear, and Registered Manager Jo Renshaw. Headcount is in the 15-20 range, the firm self-describes as a 'growing business', and it is actively recruiting additional case managers. There is no disclosed external ownership, funding, or M&A activity.
North Star Case Management firmographics
Firmographics- Name
- North Star Case Management
- Legal name
- North Star Case Management Ltd.
- Website
- https://northstarcm.co.uk
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- North Star Case Management is a UK-based professional services firm providing bespoke case management to individuals with complex neurological injuries and long-term health conditions across South Midlands, London, South East, and South West England.
- Ownership category
- akta.pro rank
North Star Case Management industry classification
Industry- Product category
- Clinical Case Management Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- MA Care Coordination & Utilization Management (UM) Programs (HLAEACAK)
- akta.pro secondary industry
- Behavioral Health Care Management & Case Management (HLAEAHAE)
Keywords
Where North Star Case Management is headquartered
LocationHeadquarters
- HQ city
- Milton Keynes
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
North Star Case Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Case Management Services: Professional case management services for individuals with complex injuries and long-term health conditions. Revenue is generated through ongoing case management fees, initial assessments, progress reporting, care team recruitment and management services.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
North Star Case Management product offering
Product offeringCore offering
North Star Case Management provides bespoke, person-centred case management services to individuals living with complex injuries and long-term health conditions, including acquired brain injury, cerebral palsy, spinal cord injury, orthopaedic trauma and limb loss. The service encompasses initial needs assessments, ongoing coordination of multidisciplinary care teams, recruitment and payroll of support workers, progress and discharge reporting, and the provision of documentation required by legal and insurance commissioners.
Product overview
North Star Case Management is a professional services company offering a unified, bespoke case management service delivered by qualified health and social care professionals. The service portfolio consists of six interconnected components: Initial Assessment (comprehensive evaluation of client needs), Case Management Services (coordinating rehabilitation and care plans), Progress Reports (ongoing documentation and goal tracking), Care Team Recruitment (recruiting and managing support workers), Payroll Service Coordination (managing employment administration), and Documentation Provision (care plans, risk assessments). These services work together to provide comprehensive, end-to-end support for individuals with complex injuries and health conditions.
Differentiator
Problem solved
Functional benefit
Products and services
- Specialist Case Management Service End-to-end, bespoke case management for adults and children with complex injuries and long-term neurological or orthopaedic conditions, commissioned primarily through legal and insurance channels and delivered by qualified allied health professionals.
- Initial Needs Assessment Comprehensive initial assessment of an injured individual's needs, rehabilitation potential, equipment, housing and care requirements, producing a report that informs ongoing case management and is used by instructing parties.
- Immediate Needs Assessment (INA) A streamlined assessment focused on immediate rehabilitation, care and equipment needs following injury, typically commissioned at the early stage of a personal injury claim to expedite support while longer-term case management is established.
- Progress and Discharge Reporting Scheduled written reports documenting the client's rehabilitation progress, goal attainment, care package effectiveness and discharge planning, prepared for instructing solicitors, insurers and other commissioners.
- Care Team Recruitment and Coordination Sourcing, vetting and ongoing management of support workers, therapists and carers required to deliver the client's care and rehabilitation plan, including supervision, rota management and quality assurance.
- Payroll and Employment Administration Administration of payroll, employment documentation and HR-related matters for support workers recruited into a client's care team, provided as part of the case management package.
- Documentation Provision for Legal and Insurance Commissioners Preparation of clinical records, costed care plans, expert reports and supporting documentation required by solicitors, insurers and courts during personal injury, clinical negligence and insurance claims.
Companies that use North Star Case Management
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles3 records
North Star Case Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
North Star Case Management partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Institute of Registered Case Managers (IRCM)coreNorth Star Case Management complies with IRCM standards. Managing Director Joanne Foster and Clinical Director Niccola Irwin are IRCM Registered Case Managers. Niccola Irwin currently serves as a Director of IRCM and chairs their Quality Assurance Committee, demonstrating leadership within the case management profession.
- British Association of Brain Injury Case Managers (BABICM)coreAll case managers are members of BABICM. The company complies with BABICM standards of case management practice. Several team members hold BABICM Advanced Registered Practitioner or BABICM Registered Practitioner status.
- Case Management Society UK (CMSUK)coreAll case managers are members of CMSUK. The company complies with CMSUK standards of case management practice. CMSUK case managers are part of the team.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
North Star Case Management competitors and assessment
Company assessmentDirect peers
- Compass Case Management: Independent UK case management firm providing complex injury rehabilitation coordination. Shares North Star's qualified-clinician delivery model and clinical specialism in catastrophic injury.
- Independent Case Management (ICM): UK independent case management provider delivering rehabilitation and care coordination for clients with complex neurological and physical disabilities. Operates a similar multidisciplinary, professionally qualified case manager model.
- Head First Case Management: UK specialist case management firm focused on acquired brain injury and complex neurological conditions. Comparable to North Star in clinical specialism, BABICM/CMSUK membership and a solicitor-driven referral model.
- Bush & Company: One of the UK's largest independent case management providers, offering bespoke case management for adults and children with brain injury, spinal cord injury, cerebral palsy and other complex conditions. Directly comparable to North Star in clinical scope, payor mix and delivery model, but with greater geographic scale.
- LCMS (Liverpool Case Management Services): Independent UK case management firm providing rehabilitation coordination for clients with catastrophic and complex injuries. Comparable service mix and clinical specialism to North Star, though operating from a different geographic base (North West / Merseyside).
- AKA Case Management: UK independent case management company serving clients with brain injury, spinal injury and complex trauma. Overlaps with North Star in clinical scope, BABICM/CMSUK alignment and solicitor referral channel.
Others
- Irwin Mitchell: Major UK full-service law firm with a leading serious injury and brain injury practice that drives significant case management referrals to independent providers including North Star. Not a peer in service delivery, but a critical referral source and ecosystem counterparty that shapes demand for North Star's services.
Broad incumbents
- Brain Injury Rehabilitation Trust (The Disabilities Trust): One of the UK's largest specialist providers of residential and community brain injury rehabilitation. Comparable client population to North Star but operates an asset-based residential model as part of a wider charitable trust rather than an independent practitioner case management firm.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
North Star Case Management compliance and trust
Trust signalCompliance5 records
North Star Case Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
North Star Case Management leadership team
Management profileNumber of profiles
Profiles5 records
North Star Case Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
North Star Case Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about North Star Case Management
What does North Star Case Management do?
North Star Case Management provides bespoke, person-centred case management services to individuals living with complex injuries and long-term health conditions, including acquired brain injury, cerebral palsy, spinal cord injury, orthopaedic trauma and limb loss. The service encompasses initial needs assessments, ongoing coordination of multidisciplinary care teams, recruitment and payroll of support workers, progress and discharge reporting, and the provision of documentation required by legal and insurance commissioners.
Is North Star Case Management a public or private company?
North Star Case Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was North Star Case Management founded?
North Star Case Management was founded in 2017. It employs 11 to 50 people.
Where is North Star Case Management based?
North Star Case Management is headquartered in Milton Keynes, United Kingdom, in the Europe region.
How does North Star Case Management make money?
One revenue line is on record: case Management Services.
Who are North Star Case Management's main competitors?
Direct peers on record are Compass Case Management, Independent Case Management (ICM), Head First Case Management, Bush & Company, LCMS (Liverpool Case Management Services) and AKA Case Management. Irwin Mitchell is listed as an others. Brain Injury Rehabilitation Trust (The Disabilities Trust) is listed as a broad incumbent.
Does North Star Case Management have an API?
No public API is recorded for North Star Case Management.
What industry is North Star Case Management in?
North Star Case Management's product category is Clinical Case Management Services. Its primary akta.pro industry code is HLAEACAK, MA Care Coordination & Utilization Management (UM) Programs, with a secondary code of HLAEAHAE, Behavioral Health Care Management & Case Management. Its NAICS code is 624120 and its SIC code is 8000.