IWA INFORMATION SERVICE

What IWA INFORMATION SERVICE does

IWA Information Service is a Tokyo-based, privately held Japanese IT services company founded in 1980, currently operating from a single headquarters in Shibuya-ku, Tokyo with approximately 60 employees including contract staff. The company provides custom software design, development, maintenance, and operation services across web, client-server, and legacy mainframe environments (Hitachi, IBM, Fujitsu, NEC, AS/400), supported by a broad technology stack covering Java, PHP, .NET, COBOL, PL/I, and assembler, with database experience spanning Oracle, SQL Server, PostgreSQL, MySQL, FileMaker, and Access. Beyond project-based software work, the firm runs a labor-dispatch staffing business (licensed September 2018 under permit 派13-311278) that places its engineers on client sites in the Kanto region.

The company's product portfolio centers on domain-specific on-premise and cloud systems: hanabi (a Laravel/MariaDB-based salon operations support system), an insurance lifestyle-improvement support system, a manufacturing product development support system, a Talend/Tableau-based AWS data warehouse for a transportation client, and several school-corporation systems (entrance examination management, student records, faculty portal, and health record management) running on Azure and on-premise stacks. It also sells a SaaS-style internal messaging/attendance tool called Memorail (めもれ〜る). Customers disclosed as major clients span IT services (Densoken, CIJ Next, AINEX, NCD), automotive (Proto Corporation), manufacturing (Teraoka Seiko), healthcare (SOMPO Health Support), and publishing/imaging (DNP Photo Imaging Japan), but end-customer identities are largely unspecified.

Revenue is generated through five streams: (1) custom system design/development/operations (professional services), (2) on-site engineer dispatch (managed services) — the most quantified stream with an average daily billing rate of 33,904 yen against a 24,112 yen worker wage, implying a 29.0% gross margin — (3) hardware sales and leasing, (4) internet-based information provision services (subscription/recurring), and (5) business process outsourcing and call-center work. Pricing is opaque and quote-based; go-to-market is direct B2B enterprise field sales concentrated in the Tokyo metropolitan area, with no public pricing, no online marketing presence beyond the company website, and recruitment advertising limited to the MyNavi job portal for the 2027 new-graduate cycle.

Name

IWA INFORMATION SERVICE

Legal name

株式会社アイワ情報サービス

Website

https://iwa.co.jp

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

IWA Information Service is a private Tokyo-based Japanese IT services firm founded in 1980 that provides custom multi-platform software development, on-site engineer dispatch, hardware sales, and a portfolio of industry-specific systems for salon, insurance, manufacturing, transportation, and education clients in the Kanto region.

Ownership category

akta.pro rank

Product category

Custom Software Development and IT Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industry

Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• Custom software development
• IT professional staffing
• Mainframe modernization services
• Multi-platform development
• Business process outsourcing

Headquarters

HQ city

Akasaka

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. System Design and Operations Services: Custom software design, development, maintenance, and operational services for various computer systems.
2. On-site Staffing Services (常駐サービス): Dispatch of computer technical professionals to client sites with training and development.
3. Computer Products Sales and Leasing: Sales and leasing of computers and related products with associated services.
4. Information Provision Services: Various information provision services via internet.
5. Business Process Outsourcing: Outsourcing of business processes and call center operations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

IWA Information Service provides custom computer system design, software development, maintenance, and operational support across web, client-server, and mainframe platforms for enterprise clients. The company supplements this with on-site technical staffing (dispatch services) under a government-issued labor dispatch permit, computer hardware sales and leasing, information provision services, and business process outsourcing including call center operations. It also packages proprietary industry-specific systems such as hanabi (salon management) and memorail (attendance/messaging).

Product overview

IWA INFORMATION SERVICE (株式会社アイワ情報サービス) is an IT services company offering a portfolio of industry-specific systems and business services. Their core products include hanabi ( salon management support system), and various sector-specific systems for insurance, manufacturing, transportation (DWH), and educational institutions. They provide business process outsourcing, dispatch services, and system design/operation services. The company operates from Tokyo with approximately 60 employees and was established in 1980.

Differentiator

Problem solved

Functional benefit

Brands

• めもれ～る (Memorail): Attendance confirmation and message transmission system for office communication.
• hanabi (華美)

Products and services

• hanabi (華美) Salon Operations Support System Salon management support system for beauty and wellness businesses, providing operational management capabilities for salon operators. Built on Linux, Apache, MariaDB, and the Laravel framework.
• memorail (めもれ～る) Attendance Confirmation and Message System Office desk presence confirmation and message notification system that allows employees to confirm their presence status and exchange messages with colleagues.
• System Design and Operations Services Custom computer system design, software development, maintenance, and operational support services for enterprise clients across web, client-server, and mainframe platforms.
• On-site Technical Staffing / Dispatch Services (常駐サービス) Dispatch and on-site placement of trained computer technical professionals at client locations, with training and development programs; delivered under a government-issued labor dispatch business permit.
• Computer Products Sales and Leasing Sales and leasing of computers and related products with associated ancillary services.
• Information Provision Services Information provision services delivered over the internet.
• Business Process Outsourcing and Call Center Operations Contracted business process outsourcing and call center operation services for client organizations.
• Insurance Industry Lifestyle Improvement Support System Lifestyle improvement support system for the insurance industry, built on Linux, Apache, PostgreSQL, and PHP, supporting policyholder health and lifestyle programs.
• Manufacturing Product Development Support System Product development support system for the manufacturing industry, built on Windows Server and IIS with SQL Server, Java, C#, .NET Framework, and Entity Framework.
• Transportation Sales Analysis Data Warehouse System (DWH) Sales analysis data warehouse system for the transportation industry, deployed on AWS cloud infrastructure with Talend Open Studio ETL and Tableau BI tools.
• Educational Institution Entrance Examination Management System Entrance examination management system for educational institutions (学校法人), hosted on Microsoft Azure using Apache/IIS, PostgreSQL, PHP, and FuelPHP.

Named customers13 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered minor.

• 株式会社電通総研minorOthersMajor business client for IT services.
• 株式会社CIJネクストminorOthersMajor business client for IT services.
• SOMPOヘルスサポート株式会社minorOthersMajor business client in health support services.
• 株式会社アイネスminorOthersMajor business client for IT services.
• 株式会社プロトコーポレーションminorOthersMajor business client in automotive services.
• 株式会社寺岡精工minorOthersMajor business client in manufacturing.
• NCD株式会社minorOthersMajor business client for IT services.
• 株式会社DNPフォトイメージングジャパンminorOthersMajor business client in imaging/photography services.

Scale indicators4 records

Recent moves5 records

Broad incumbents

• Internet Initiative Japan (IIJ): Japanese internet/network and managed IT services provider offering infrastructure and custom development — comparable in managed services and enterprise IT operations focus.
• NRI (Nomura Research Institute): One of Japan's largest consultancies and IT services firms covering consulting, system integration, and managed operations — sharing IWA's enterprise IT services DNA at much larger scale.
• Otsuka Corporation: Large Japanese IT services and equipment distributor providing system integration, software development, and hardware leasing — overlapping with IWA's computer products sales/leasing plus custom development offering.
• BIPROGY (formerly Nihon Unisys): Established Japanese system integrator with mainframe modernization, custom software, and managed services businesses — comparable to IWA in systems design across Hitachi/IBM/Fujitsu platforms.
• TIS Inc. Major Japanese IT services and BPO group offering custom software development, system integration, and IT staffing — directly comparable business model at much larger scale to IWA's dispatch + system design offering.

Direct peers

• Future Corporation: Japanese IT services SME offering custom system development, IT staffing, and industry-specific solutions — closely comparable in size, scope, and target enterprise segments to IWA.
• Alpha System, Inc. Mid-cap Japanese IT services company specializing in custom software development and IT engineer dispatch — directly comparable mix of on-site staffing and bespoke system design to IWA.

Regional players

• Tokyo Electron Device (TED): Japanese IT services and computer products distributor offering software development alongside hardware sales/leasing — overlapping with IWA's products + services dual revenue streams.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IWA INFORMATION SERVICE