Huisartsenposten Amsterdam

What Huisartsenposten Amsterdam does

Huisartsenposten Amsterdam (HpA) is a Dutch regional healthcare organization responsible for organized emergency general-practitioner care during evenings, nights, weekends, and bank holidays for the Amsterdam metropolitan area and surrounding municipalities including Badhoevedorp, Lijnden, Diemen, Duivendrecht, and Landsmeer. Founded in 2001 and headquartered in Amsterdam, the organization operates four physical GP emergency posts (CentrumOost at OLVG East, Amsterdam-Noord at BovenIJ Hospital, West at OLVG West, and Zuidoost at Amsterdam UMC/AMC) plus one central telephone triage post, employing approximately 200 staff and affiliating more than 500 general practitioners. The Amsterdam-Noord post was re-opened in May 2023 as an integrated acute-care station combining GP care with the BovenIJ emergency room, officially inaugurated by Minister Kuipers.

The operating model is telephone-first triage. Patients call the central number (088-00 30 600), where trained triage nurses assess urgency and route the case to one of three pathways: telephone self-care advice, an in-person consultation at one of the four posts, or a GP home visit (with response within 15 minutes where medically required). Underlying the workflow is integration with national data exchange infrastructure (LSP, Whitebox, MijnMitz) for authorized access to patient medical summaries, partnership with regional hospitals (OLVG, BovenIJ, Amsterdam UMC), ambulance services, and the ROHA regional GP cooperative, as well as the moetiknaardedokter.nl self-triage funnel as a top-of-funnel channel.

Revenue is generated through per-occurrence claims reimbursed under the Dutch mandatory basic health insurance package, with rates set annually by the Dutch Healthcare Authority (NZa). As of January 1, 2026 these are €245.21 per consultation, €367.81 per home visit, and €35.00 per telephone triage consultation. Uninsured patients pay directly. The organization is privately held, governed by a five-member Supervisory Board chaired by E.P.J. Heijdelberg with Corine van Geffen as Director since September 2019. Specific financial figures (revenue, profit, budget) are not publicly disclosed.

Name

Huisartsenposten Amsterdam

Legal name

Huisartsenposten Amsterdam

Website

https://huisartsenpostenamsterdam.nl

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Huisartsenposten Amsterdam is the designated regional provider of after-hours emergency GP care for Amsterdam and surrounding municipalities, operating four GP emergency posts co-located with major hospitals and a central telephone triage post staffed by 200 employees and 500+ affiliated GPs.

Ownership category

akta.pro rank

Product category

Urgent Care / After-Hours Primary Care Services

NAICS

Offices of Physicians (62111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Symptom Checker & Self-Triage Platforms (HLALAJAB)

Keywords

• Emergency gp care
• After-hours primary care
• Telephone triage services
• Urgent primary care
• Out-of-hours medical care

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Healthcare Service Reimbursement: Emergency GP care services are covered under the Dutch basic health insurance package. The Dutch Healthcare Authority (NZa) sets the rates for healthcare institutions. Patients with insurance are reimbursed; uninsured patients pay directly.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Huisartsenposten Amsterdam provides emergency general practitioner (GP) care during evenings, nights, weekends, and bank holidays for residents of Amsterdam and surrounding municipalities. Services are accessed via a central telephone triage line where trained triage nurses assess urgency and route patients to telephone self-care advice, an in-person consultation at one of four emergency posts, or a GP home visit. Each of the four posts is co-located with a hospital (OLVG East, BovenIJ, OLVG West, Amsterdam UMC/AMC) and paired with regional service pharmacies.

Product overview

Huisartsenposten Amsterdam operates as a unified emergency GP care organization offering after-hours medical services through a platform of four physical GP emergency posts (CentrumOost, Amsterdam-Noord, West, and Zuidoost) and one central triage post. The core service is telephone triage and emergency GP consultations available evenings, nights, and weekends. Each location is co-located with hospital facilities and partners with regional service pharmacies. The organization provides complementary services including a health information portal with self-care guidance, medical data exchange via national systems (LSP, Whitebox), and patient consent management through MyMitz. Services are accessed primarily via telephone triage, with appointments required for in-person visits.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency GP Care Services (Avond-, Nacht- en Weekendzorg) After-hours emergency general practitioner care delivered to residents of Amsterdam and surrounding municipalities during evenings, nights, weekends, and bank holidays via telephone triage and four physical GP emergency posts. Services include telephone triage assessment, in-person GP consultations, and GP home visits.
• Central Triage Post (Centrale Triagepost) Centralized telephone triage service where trained triage nurses (triagisten) assess the urgency of patient health complaints and determine the appropriate care pathway: telephone self-care advice, in-person consultation at a post, or GP home visit.
• Integrated Emergency Post Amsterdam-Noord (Spoedpost Amsterdam-Noord) Integrated emergency station located at Statenjachtstraat 1 (BovenIJ Hospital, 1034 WR Amsterdam) combining GP emergency care with the BovenIJ ER into one location, enabling combined acute-care workflows across GPs and hospital ER staff.
• Medical Data Exchange Service Service enabling GPs and assistants at GP posts to securely request summaries of patient medical data (including medication and allergies) during emergencies, via the national LSP (National Switch Point) and Whitebox healthcare data exchange systems, with consent managed by patients through MyMitz.
• Health Complaint Information Portal Online resource providing patient education and self-care guidance covering a range of common health complaints (bladder infection, tick bites, hay fever, flu, oak procession caterpillar, cough, diarrhea, insect bites, fever in children, abdominal pain).

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Regional Organization of General Practitioners Amsterdam (ROHA)coreStrategic or Co-development PartnerJoint client council representing patients of both HpA and ROHA. Together they represent a large part of general practitioner care in Amsterdam. Joint efforts to ensure patients have a voice in policy.
• Nivel (Netherlands Institute for Health Services Research)minorStrategic or Co-development PartnerParticipates in national counts of Nivel Primary Care Registrations. Nivel uses the counts to answer questions within healthcare in the Netherlands for scientific research. Nivel adheres to GDPR.
• BovenIJ HospitalcoreStrategic or Co-development PartnerCollaborative partnership for integrated emergency care at Amsterdam-Noord location. Worked together for years on acute care, now combined into one integrated emergency station opened May 30, 2023.
• OLVG (Onze Lieve Vrouwe Gasthuis)coreStrategic or Co-development PartnerHost facility for two GP emergency stations: CentrumOost at OLVG East location and West at OLVG West location. Service pharmacies available at OLVG locations.
• Amsterdam UMC (Amsterdam University Medical Centers)coreStrategic or Co-development PartnerHost facility for GP emergency station Zuidoost at AMC location. Service pharmacy available at AMC.
• Ambulance ServicescoreStrategic or Co-development PartnerCollaboration for emergency medical response. GP emergency cars can request ambulance assistance if needed.
• Thuisarts.nl / Dutch College of General Practitioners (NHG)minorStrategic or Co-development PartnerPatient education initiative recommended by HpA. NHG-developed reliable health information website in collaboration with Dutch GPs.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• HAP Midden-Brabant: After-hours GP service for the Tilburg/Midden-Brabant region operating telephone triage plus physical GP posts on the same Dutch huisartsenpost model.
• Hadoks (Huisartsenpost Haaglanden): Designated after-hours GP organization for The Hague region, running telephone triage and physical GP posts — structurally identical to HpA's regional monopoly model.
• Dokterswacht Friesland: Regional after-hours GP organization for Friesland, providing telephone triage and physical consultation posts — comparable scale and service model to HpA.
• HAP Eemland: After-hours GP cooperative for the Amersfoort/Eemland region delivering telephone triage and post-based urgent GP care — comparable scope and operational model to HpA.
• Primair Huisartsenposten: After-hours GP cooperative serving the Eindhoven region with telephone triage and physical posts — direct Dutch functional equivalent of HpA.
• Huisartsenposten Rijnmond (Spiroe): Rotterdam-region after-hours GP cooperative operating on the same model as HpA — telephone triage plus multiple physical GP posts co-located with hospitals, serving a comparable Dutch metropolitan population.
• Huisartsenposten Utrecht: After-hours GP service for Utrecht and surrounding area using telephone triage and post-based consultations; same NZa-regulated rate structure and Dutch GP-cooperative model as HpA.

Emerging players

• Medgate: Swiss telemedicine and triage provider offering 24/7 telephone and digital triage plus remote physician consultations — an international functional peer to HpA's triage-led after-hours GP model, focused on telehealth-first delivery.

Broad incumbents

• Kassenärztlicher Bereitschaftsdienst (Germany): German nationwide out-of-hours GP service coordinated via the 116117 hotline and on-call posts; comparable to HpA in combining telephone triage with physical urgent GP consultations, though operating at national rather than regional scale.
• NHS 111 (United Kingdom): UK national non-emergency urgent-care telephone triage service that routes patients to appropriate care — the closest international functional analogue to HpA's central triage post, though it does not operate physical GP posts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/huisartsenpostenamsterdam
• LinkedInlinkedin.com/company/huisartsenposten-amsterdam
• Instagraminstagram.com/huisartsenspoedpostenamsterdam

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Huisartsenposten Amsterdam