Lifeworks Services

What Lifeworks Services does

Lifeworks Services, Inc. is a Minnesota-based 501(c)(3) nonprofit founded in 1965 that delivers disability and special-needs services across the state, serving 4,000-5,500 clients annually in all 87 Minnesota counties with a headcount in the 1,001-5,000 range. Its portfolio is organized into three service domains: (1) In-Home Services, spanning Community First Services and Supports (CFSS), CFSS Consultation Services, Consumer-Directed Community Supports (CDCS), and 245D Basic Services (Individualized Home Supports, Respite, Night Supervision, Homemaker); (2) Community-Based Services, including Day Support, Employment Services, and Free Navigation; and (3) Disability Inclusion Training and Consulting delivered to businesses (Disability 101, Accessible Customer Service, Inclusive Workplaces, Disability-Friendly Assessment). Service delivery is anchored by the new Lifeworks Centers for Disability Inclusion — physical, fully accessible neighborhood hubs in New Hope and Apple Valley that co-locate day support, employment, navigation, and training, with a stated goal of 20 centers statewide within five years.

The underlying technology stack is utility-grade rather than proprietary: Electronic Visit Verification (EVV) via Cashé FMS and Pavillio platforms for Medicaid-mandated timekeeping under the 21st Century Cures Act, Paylocity for HR, Zoom for webinars, SurveyMonkey for the Disability-Friendly Assessment tool, DocuSign for onboarding, Eventbrite for events, Mailchimp for email, and Google Analytics for web traffic. No AI/ML or proprietary platform capabilities are disclosed.

Revenue is diversified across five streams: Medicaid-funded disability services delivered under Minnesota Health Care Programs and HCBS waivers (BI, CAC, CADI, DD) — the primary funding source — fee-for-service employer training and consulting, ticket and sponsorship revenue from events such as the Annual Celebration and Disability Inclusion Breakfast, government grants including the MnDOT FTA Section 5310 enhanced-mobility program, and charitable donations (~$570K raised at the 2025 Annual Celebration, ~$357K at the 2026 event). Go-to-market is primarily referral-driven via MnCHOICES assessments and county/tribal lead agencies, supplemented by sales-led employer outreach and event-driven webinar lead generation. Employer partners include Allianz Life, Blue Cross and Blue Shield of Minnesota, Securian Financial, MSP Airport, and Raising Cane's.

Name

Lifeworks Services

Legal name

Lifeworks Services, Inc.

Website

https://lifeworks.org

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Lifeworks Services is a Minnesota-based 501(c)(3) nonprofit founded in 1965 that delivers self-directed disability in-home services, community-based day and employment programs, navigation support, and employer-focused disability inclusion training across all 87 counties in Minnesota.

Ownership category

akta.pro rank

Product category

Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• In-home personal care
• Community-based day services
• Disability employment services
• Disability inclusion training

Headquarters

HQ city

Eagan

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. State-Funded Disability Services: Lifeworks generates revenue primarily through Minnesota Health Care Programs including Medicaid waivers (Brain Injury (BI), Community Alternative Care (CAC), Community Access for Disability Inclusion (CADI), and Developmental Disabilities (DD)). Services are authorized through state programs and billed through lead agencies.
2. Training and Consulting Services: Fee-for-service training programs including disability inclusion training, consulting, and webinars for employers and organizations. Revenue generated through registration fees and contracted training engagements.
3. Event Revenue: Revenue from events such as the Annual Celebration and Disability Inclusion Breakfast, including ticket sales and sponsorships.
4. Government Grants: Lifeworks receives grant funding from government sources including MnDOT FTA Section 5310 Enhanced Mobility grants for accessible transportation expansion.
5. Donations and Fundraising: Charitable donations from individuals, corporations, and foundations supporting the mission. The organization raised over $570,000 at the 2025 Annual Celebration.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Lifeworks Services is a 501(c)(3) nonprofit organization that delivers a coordinated portfolio of disability services across Minnesota. Its core offerings include self-directed in-home services (CFSS, CDCS, 245D Basic Services), community-based services (Day Support, Employment Services, Free Navigation), and Disability Inclusion Training and Consulting for businesses. The portfolio is delivered through the Lifeworks Centers for Disability Inclusion and supported by an EVV compliance system for Medicaid-funded personal care.

Product overview

Lifeworks Services is a nonprofit organization (founded 1965) providing a coordinated portfolio of disability services across Minnesota. The core offering spans three service domains: (1) In-Home Services — including CFSS (Community First Services and Supports), CFSS Consultation Services, CDCS (Consumer-Directed Community Supports), and 245D Basic Services (IHS, Respite, Night Supervision, Homemaker); (2) Community-Based Services — including Day Support, Employment Services, and Free Navigation; and (3) Disability Inclusion Training and Consulting for businesses. The portfolio is anchored by the Lifeworks Centers for Disability Inclusion — neighborhood-based, fully accessible community hubs that consolidate day support, employment, navigation, and training services in one inclusive space. Supporting infrastructure includes an EVV (Electronic Visit Verification) system via Cashé FMS and Pavillio for Medicaid compliance, and a free Disability-Friendly Assessment tool for businesses.

Differentiator

Problem solved

Functional benefit

Brands

• Lifeworks Centers for Disability Inclusion: Community-based, accessible spaces providing core services, educational opportunities, and community engagement for people with and without disabilities. Located in Minnesota neighborhoods.
• Disability-Friendly Assessment

Products and services

• Community First Services and Supports (CFSS) A self-directed home care program authorized by the state of Minnesota that allows participants to manage their own care, choose their caregiving staff, and control their service budgets. Available in two models: the Agency Model and the Budget Model.
• CFSS Consultation Services A required consultation service under Minnesota's Community First Services and Supports (CFSS) program that helps participants understand their options, select between the Agency and Budget models, and develop a personalized Service Delivery Plan with year-round guidance. Launched in 2024.
• Consumer-Directed Community Supports (CDCS) A self-directed service allowing participants to hire in-home support staff and purchase goods and services using authorized funding, with Lifeworks acting as an approved Financial Management Services (FMS) provider handling employer-related responsibilities and budget management.
• 245D Basic Services Licensed Minnesota 245D Basic Services including Individualized Home Supports (IHS) without Training, Respite, Night Supervision, and Homemaker Services. Allows participants to choose their own caregivers and schedule care flexibly.
• Day Support Services Community-based daytime programs that offer individuals choice from an assortment of activities and support community engagement, volunteer work, and social activities, honoring choice with community at the heart of the work.
• Employment Services Employment support connecting people with disabilities to experiences that explore interests, develop skills, and start or advance careers, partnering throughout the employment journey from exploration to development to ongoing support.
• Free Navigation Services Free 30-minute navigation sessions supporting people with disabilities in understanding and accessing essential services, navigating systems, making informed choices, and achieving personal goals, conducted by Navigation Specialists at Centers for Disability Inclusion or via walk-ins.
• Disability Inclusion Training and Consulting Customized training and consulting for businesses and organizations covering Disability 101, Accessible Customer Service, Inclusive Workplaces, and disability-friendly assessments, meeting clients at any stage of their accessibility journey.
• Lifeworks Centers for Disability Inclusion Statewide initiative of community-based, fully accessible neighborhood hubs providing day support services, disability inclusion trainings, on-site Navigators, and employment support in one inclusive space, with a goal of 20 centers across Minnesota in five years. First centers opened in New Hope and Apple Valley in 2025.
• Disability-Friendly Assessment Free, anonymous coaching tool hosted on SurveyMonkey that helps businesses evaluate accessibility across physical, sensory, attitudinal, economic, and social areas, with completion unlocking free disability inclusion coaching and training.

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Partnerships

Ten partnerships are on record, tiered core and flagship.

• Minnesota Department of Transportation (MnDOT)coreStrategic or Co-development Partner · 30 January 2026Awarded Lifeworks funding through the FTA Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities Capital Minivan Pilot Program Grant. 80% of vehicle costs covered for accessible transportation minivans.
• Chad Bigalke (Board Member)coreOthers · 6 November 2025Chad Bigalke, Senior Counsel at Securian Financial Group, appointed to Lifeworks Board of Directors. Brings legal expertise in complex reinsurance transactions and corporate legal services from corporate and private practice settings.
• Leah Henrikson (Board Member)coreOthers · 6 November 2025Leah Henrikson, Director of Human Resources at Securian Financial, appointed to Board of Directors. Led passage of Minnesota Vivian Act for universal newborn CMV screening. 2026 Jim Wolford Community Impact Award recipient.
• Mark Hintz (Chief Advancement Officer)coreOthers · 20 October 2025Mark Hintz appointed as Chief Advancement Officer with over 20 years of advancement leadership experience. Leads development and marketing teams, guiding fundraising strategy and capital campaigns. Chartered Advisor in Philanthropy.
• Isadore Nut Co.coreGTM or Marketing Partner · 1 October 2025Women-owned business partnership creating the Lifeworks & Isadore Nut Co. 'Gifting for Good' limited-edition tin. $5 donated per tin purchased to support Lifeworks' mission. Joint marketing during National Disability Employment Awareness Month.
• Kelly Monson (Chief Growth Officer)coreOthers · 23 June 2025Kelly Monson joined Lifeworks as Chief Growth Officer, a new position bringing 17 years of nonprofit and government sector experience from YMCA of the North. Her role focuses on program operations, business development, and scaling impact to serve 4,000+ clients statewide.
• Blue Cross and Blue Shield of MinnesotaflagshipStrategic or Co-development Partner · 9 May 2025Premier sponsor of Lifeworks Annual Celebration and long-term partner since 1987. Has hired over 100 Lifeworks clients and funded disability inclusion trainings statewide. Makes the Annual Celebration and ongoing work possible.
• Mary Currier (Board Member)coreOthers · 1 January 2025Mary Currier, Chief Operating Officer at Allianz Technology of America, appointed to Board of Directors. Brings expertise in operations, project and risk management, IT service management, and information security.
• State of Minnesota Department of Human Services – Disability Services DivisionflagshipStrategic or Co-development Partner · 1 January 2025Primary government partner supporting disability services programs including 245D, CDCS, and CFSS. Funds the Community Access Improvement Plan and disability-friendly assessment project.
• Community of Practice MemberscoreStrategic or Co-development Partner · 1 January 2025Community members helping develop criteria for Disability-Friendly Assessment including Stacey Beil (360 Communities), Akienyalay Bruce (Magnolia Mouths Media), Lynn MacDonald (Autism Society of Minnesota), and others representing the disability community.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Easterseals (national): National nonprofit network providing disability and community-based services including employment, in-home, and inclusion training. Comparable service portfolio to Lifeworks but at much broader scale and geographic footprint; Lifeworks is a regional specialist by comparison.
• Volunteers of America Minnesota: Regional arm of a national nonprofit providing housing, behavioral health, and disability/inclusion services in Minnesota. Comparable nonprofit service-delivery model and community-based offerings, though portfolio is wider than Lifeworks' narrow disability focus.

Direct peers

• Living Well Disability Services: Minnesota 245D-licensed nonprofit providing individualized home supports, day, and employment services for people with disabilities under similar Medicaid waivers. Closely comparable service mix and customer segment.
• The Arc Minnesota: Statewide disability advocacy and service organization providing case management, family support, and employment services for people with intellectual and developmental disabilities in Minnesota. Comparable mission, customer base, and Medicaid-funded service mix.
• Opportunity Partners: Minnesota-based nonprofit providing employment, day, and residential services for people with disabilities. Direct peer to Lifeworks because both operate self-directed and HCBS-funded disability services within the same Minnesota waiver programs and compete for the same employer-placement relationships.
• Merrick, Inc. Minnesota nonprofit providing vocational, day, and case management services to people with disabilities. Comparable funding model (HCBS waivers) and direct overlap with Lifeworks' employment and day support lines.
• REM Minnesota (Sevita): REM Minnesota is a state provider of home and community-based disability services within Sevita's national network; comparable waiver-based services, self-direction, and employment pathways in the same Minnesota market.
• Hammer (Hammer Residences): Minnesota nonprofit providing residential, day, and employment supports for people with disabilities. Direct peer given shared HCBS waiver funding, in-home and community service offerings, and overlapping employer-partner network.
• Rise, Inc. Minnesota nonprofit serving people with disabilities through employment, community living, and case management under similar Medicaid waivers. Closely comparable operating model, geographies, and funding streams to Lifeworks.

Regional players

• Bethesda (Minnesota): Minnesota nonprofit providing services and supports for individuals with disabilities. Comparable waiver-funded service model within the same state, with a slightly different mix of residential and case management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLjqYNlXscJiS9_o_rD9kEawSB6Cmr_fxO
• Facebookfacebook.com/LifeworksMN
• LinkedInlinkedin.com/company/lifeworks-services-inc
• Instagraminstagram.com/lifeworksmn
• Xx.com/LifeworksMN

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lifeworks Services