What VIVAI Software does

VIVAI Software AG is a family-owned German IT services and software-product company founded in 1996 and headquartered in Dortmund (Ruhr area). Operating with 1–10 employees, it serves enterprise and government clients — including Deutsche Bahn, Deutsche Telekom, Siemens, the State of North Rhine-Westphalia, City of Nürnberg, and UKBS — across IoT integration, e-health, customer-service automation, and digital transformation projects. Leadership consists of Thomas Horster-Möller (CEO), Dr. Bettina Horster (Board member for Business Development and IoT), and Norbert Horster (Chairman of the Supervisory Board), with the Horster family holding controlling interest.

The company's product portfolio centers on two proprietary platforms. VIVAIcare is an IoT-based elderly care system that connects home sensors, voice assistants, fall detection, and medication reminders into a single technical stack supporting independent living. VIVAIvoice is an omnichannel AI-powered chatbot platform deployed across phone, WhatsApp, Telegram, Facebook, and website channels, with multilingual automatic translation (English, Polish, Turkish, Arabic, Spanish) and reported automation of over 80% of standard inquiries. The company also operates long-tenured healthcare verticals — kliniken.de (online job portal launched 1997), hospitalscout.com (global hospital directory covering 100+ nations), and MedStep (international healthcare recruitment from Eastern and Central Europe) — alongside participation in publicly funded research projects (M2M-Teledesk 2012–2014, Smart Service Power 2015–2019, Smart Care Service 2020).

Revenue is generated through a mix of subscription/recurring arrangements (IT services, VIVAIcare, VIVAIvoice, healthcare portals) and professional services tied to research grants. Go-to-market is direct enterprise sales with project-based engagements; pricing is not publicly disclosed and follows a contact-quotation model. The company has positioned itself as one of Germany's IoT pioneers since 2011 and has accumulated innovation recognition including Land der Ideen, RegioStars (2017), the Diplomatic Council Information Society Prize, and UN/ITU World Summit on the Information Society recognition, though it has not raised external funding and has limited disclosed headcount scale.

Name

VIVAI Software

Legal name

VIVAI Software AG

Website

https://vivai.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

VIVAI Software AG is a family-owned German IT services and product company developing IoT elderly care (VIVAIcare), omnichannel AI chatbots (VIVAIvoice), and healthcare recruitment portals (kliniken.de, hospitalscout.com, MedStep) for enterprise and government clients.

Ownership category

akta.pro rank

Product category

IoT and Conversational AI Software

NAICS

Custom Computer Programming Services (541511), Software Publishers (5132), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Remote Patient Monitoring (RPM) Platforms & Services (HLACAPAA)

akta.pro secondary industries

Geriatric, Frailty & Fall-Prevention Remote Monitoring (HLALAFAI), Technology Assistance & Digital Support for Seniors (HSABAAAH), Patient App, Adherence & Engagement for RPM Programs (HLACAFAJ), Benefits Administration (BPACAPAC)

Keywords

• IoT elderly care
• Chatbot platforms
• Enterprise IT services
• Ambient assisted living
• Healthcare portals

Headquarters

HQ city

Dortmund

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. IT Services: Customized round-the-clock IT services offered since 1996, providing tailor-made solutions for various business areas including IoT integration, software development, and digital transformation projects.
2. VIVAIcare Product: IoT-based assistance system for elderly care, combining hardware sensors and software platform for remote monitoring and care support.
3. VIVAIvoice Chatbot Solutions: AI-powered chatbot platform available as cloud-hosted or on-premise solution for customer service automation across multiple channels.
4. Healthcare Portals: Operation of industry-specific online portals including kliniken.de (job portal for healthcare) and hospitalscout.com (international hospital directory). Revenue derived from portal services and recruitment advertising.
5. Research Projects: Participation in publicly funded research projects including Smart Care Service, Smart Service Power, and M2M-Teledesk, contributing to the development of cutting-edge technologies in Germany.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

VIVAI Software AG builds and sells proprietary software products including VIVAIcare, an IoT-based assistance platform for elderly care with sensors, fall detection, and voice assistants, and VIVAIvoice, a multilingual omnichannel chatbot platform. The company also delivers tailor-made IT services and operates healthcare industry portals (kliniken.de, hospitalscout.com, MedStep) under its independent service provider model.

Product overview

VIVAI Software AG operates a multi-product portfolio centered on IoT-based assistance systems and conversational AI. The core products are VIVAIcare, an IoT platform for elderly care featuring sensors, voice assistants, and fall detection, and VIVAIvoice, an omnichannel chatbot platform with AI-powered natural language processing and multilingual capabilities. Under the VIVAI umbrella, the company also operates industry-specific portals including kliniken.de (healthcare job portal), hospitalscout.com (global hospital directory), and MedStep (international healthcare recruitment). Research initiatives include Smart Care Service (AI-powered care marketplace), Smart Service Power (age-appropriate living digitization), and M2M-Teledesk (agricultural IoT). The company has operated since 1996 as an independent IT service provider in Dortmund, Germany.

Differentiator

Problem solved

Functional benefit

Brands

• VIVAIcare: IoT-based technical assistance system for elderly people to live self-determined and safely in their own apartments longer. Includes sensors, fall detection, voice assistance, and medication reminders.
• VIVAIvoice
• Smart Care Service

Products and services

• VIVAIcare IoT-based technical assistance system for elderly care that connects sensors and devices in the home, performs fall detection, delivers medication reminders, and provides a voice assistant to support independent living. Targeted at care providers, housing operators, and family caregivers.
• VIVAIvoice Omnichannel chatbot platform with AI-based natural language processing, automatic multilingual translation, and routing of complex inquiries to human agents across phone, WhatsApp, Telegram, Facebook, and website channels. Targeted at enterprises seeking automated customer service and internal communications.
• kliniken.de Online job portal for the healthcare sector operating since 1997, offering modern personnel acquisition services for medical facilities and clinicians across Germany.
• hospitalscout.com Global hospital directory featuring healthcare facilities from over 100 nations, providing a comprehensive directory of medical institutions worldwide.
• MedStep International recruitment service that places qualified professionals from Eastern and Central Europe with German healthcare facilities, specializing in bachelor- and master-level medical staff.

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core and minor.

• UKBS (Unterstützung und Beratung für Senioren)coreStrategic or Co-development PartnerUKBS is a housing company that partnered with VIVAI to develop WOWI, a chatbot expert for the housing industry. WOWI handles tenant concerns 24/7, including maintenance issues like heating problems and rent inquiries, automatically transmitting reports to ticket systems.
• CLAASminorStrategic or Co-development PartnerAgricultural machinery manufacturer CLAAS partnered with VIVAI in the M2M-Teledesk research project (2012-2014) to improve field management and harvesting efficiency using IoT technology. The project was awarded by 'Germany - Land of Ideas' initiative.

Scale indicators3 records

Recent moves2 records

Expansion highlights6 records

Emerging players

• Rasa: Open-source conversational AI framework used to build enterprise chatbots with custom NLP pipelines. Comparable technology stack to VIVAIvoice's NLP/chatbot capabilities, particularly for European enterprise deployments.

Broad incumbents

• ada Support: Large-scale AI customer service platform serving enterprise brands globally with multilingual chatbot capabilities. Comparable to VIVAIvoice as a broader conversational AI incumbent that competes for similar enterprise RFPs.
• adesso: German-headquartered IT services and custom software development company serving enterprise clients across multiple verticals. Comparable to VIVAI's general IT services practice in size category and DACH enterprise orientation.

Direct peers

• Tunstall Healthcare: Established provider of telecare and remote patient monitoring solutions for elderly care, including fall detection and sensor-based home monitoring. Directly comparable to VIVAIcare's elderly in-home care platform offering.
• Careium: European (Nordic-rooted) provider of digital care and safety solutions for elderly, including fall detection, GPS localization, and social alarms. Comparable to VIVAIcare in elderly digital care with similar IoT/sensor architecture.
• Essence SmartCare: Provider of IoT-based remote care solutions for elderly and vulnerable individuals, including fall detection, activity monitoring, and emergency response. Closely comparable to VIVAIcare in technology and target use case.
• Cognigy: German-based enterprise conversational AI platform offering omnichannel chatbots and voice assistants with multilingual capabilities. Most directly comparable to VIVAIvoice given shared DACH origin and enterprise customer focus.
• Inbenta: Enterprise AI-powered chatbot and customer service automation platform supporting multiple languages and channels. Directly comparable to VIVAIvoice in customer service automation value proposition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCkrc-teh30Wmvfrz5ox2jkQ
• Facebookfacebook.com/VIVAI-Software-AG-253508871329954
• LinkedInlinkedin.com/company/vivai-software-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIVAI Software