The Danish Agency for Digitisation

What The Danish Agency for Digitisation does

The Danish Agency for Digitisation (Digitaliseringsstyrelsen) is a Danish government agency operating under the Ministry of Research and Higher Education, founded in 2011 and headquartered at Landgreven 4, Copenhagen. The agency is responsible for developing and operating Denmark's national public digital infrastructure, serving all Danish citizens, businesses, municipalities, and telecom operators. It was transferred from the Ministry of Finance to the Ministry of Research and Higher Education in 2022 as part of a government reorganization.

The agency's core product portfolio spans national identity (MitID for citizens, MitID Erhverv for businesses, and the newly launched AltID mobile app), citizen-facing portals (borger.dk with 72M annual visits in 2022), secure communications (Digital Post), payment routing (NemKonto), single sign-on for public employees (NemLog-in), and specialized mobile apps for driver's licenses and health cards. Underlying infrastructure includes the Nummerregistret telephone numbering registry and Tjekditnet.dk broadband coverage mapping tool. The technology stack emphasizes integration and interoperability across public-sector systems, with safety and security architecture for the national identity layer. In 2024, the agency was designated as Denmark's national coordinating supervisory authority for the EU AI Act, adding AI governance, regulatory sandbox operations with the Danish Data Protection Agency, and standardization work (via Dansk Standard and CEN/CENELEC) to its mandate.

The agency operates on a government-appropriations model with no commercial revenue stream; all citizen-facing services are provided free of charge, funded through Danish parliamentary budget allocations. GTM is split between direct-to-citizen self-service delivery (web portals, mobile apps, in-person Borgerservice support centers) and government-mandated infrastructure (MitID, Digital Post, NemKonto). Denmark has been ranked #1 globally in the UN E-Government Survey in both 2022 and 2024, with 88% of Danish citizens aged 15-89 using public digital solutions and 78-82% expressing trust in them. The agency distributes through self-service channels for citizens and businesses and supports telecom industry coordination through partnerships with Teleindustrien and Danish Standards bodies.

Name

The Danish Agency for Digitisation

Legal name

Digitaliseringsstyrelsen

Website

https://digst.dk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

The Danish Agency for Digitisation (Digitaliseringsstyrelsen) is a Danish government agency that develops and operates national digital public infrastructure — including MitID, Digital Post, borger.dk, and NemKonto — serving all Danish citizens, businesses, and public authorities, and supervising EU AI Act compliance.

Ownership category

akta.pro rank

Product category

Public Sector Digital Infrastructure

NAICS

Executive, Legislative, and Other General Government Support (921), Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613), Postal Service (4911), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Public Communications, Transparency & Open Government (BPAIAAAH), Data Protection, Privacy & Cybersecurity Regulators (BPAIAOAH)

Keywords

• Digital identity infrastructure
• E-government services
• Public sector digitalisation
• Digital post services
• Telecommunications regulation

Headquarters

HQ city

Københoved

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Infrastructure, Operations

Revenue model

1. Government Funding: Funded through annual appropriations from the Danish Parliament as a government agency under the Ministry of Finance. No direct revenue model as services are provided free to citizens.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

The Danish Agency for Digitisation (Digitaliseringsstyrelsen) is the Danish government agency that develops and operates national digital public infrastructure, including digital identity (MitID), secure digital mail (Digital Post), the citizen portal borger.dk, and public payment systems (NemKonto). It also regulates telecommunications and serves as the national supervisory authority for the EU AI Act.

Product overview

The Danish Agency for Digitisation (Digitaliseringsstyrelsen) manages a comprehensive portfolio of digital public services and solutions. The core offerings include identity and authentication systems (MitID, MitID Erhverv, AltID), citizen portals (Borger.dk), secure communication (Digital Post, Digital Fuldmagt), payment systems (NemKonto), and enterprise access (NemLog-in). These are complemented by specialized apps (Kørekort-app, Sundhedskort-app), telecommunications infrastructure tools (Tjekditnet.dk, Nummerregistret), and support services (Cyberhotline). The agency also coordinates AI regulation guidance and operates a regulatory sandbox for AI innovation. Together, these products form an integrated digital infrastructure connecting Danish citizens, businesses, and government agencies.

Differentiator

Problem solved

Functional benefit

Brands

• MitID: Denmark's digital identity solution for citizens and businesses
• Digital Post
• borger.dk
• NemKonto
• NemLog-in
• AltID
• SMV:Digital
• Cybersikkerhedsrådet
• Tjekditnet.dk
• Nummerregistret

Products and services

• MitID Denmark's national digital identity system, replacing NemID, providing secure authentication for citizens accessing public and private sector digital services. Used by 3.6M+ citizens.
• MitID Erhverv Business-oriented digital identity solution replacing NemID medarbejdersignatur, enabling companies to securely access public self-service solutions and authenticate employees.
• AltID Denmark's official app for digital identity and proofs, allowing citizens to identify themselves in stores and nightlife while maintaining control over their own data.
• Borger.dk The common public citizen portal serving as the entry point to the public sector, providing access to government self-service solutions and information. 72 million annual visits in 2022.
• Digital Post Denmark's secure digital mail system enabling official communication between citizens, businesses, and public authorities. A new version launched in 2022.
• NemKonto Easy Account system ensuring correct and efficient routing of public benefit payments and wages to citizens and businesses.
• NemLog-in Single sign-on solution for public sector employees to access multiple IT systems.
• Digital Fuldmagt Digital power-of-attorney self-service solution allowing citizens to grant others access to handle digital matters on their behalf.
• Digitalt Samtykke Solution for managing digital consents in the public sector.
• NemSMS SMS notification service for public sector communications.
• Kørekort-app Mobile application allowing citizens to carry their driver's license digitally on their phone.
• Sundhedskort-app Mobile application for the health card, allowing citizens to verify their health insurance status digitally.
• eID og Single Digital Gateway Electronic identification and EU Single Digital Gateway facilitating cross-border digital services.
• Tjekditnet.dk Broadband and mobile coverage checker allowing users to see coverage at address level, compare providers, and access broadband data.
• Nummerregistret National registry showing the allocation of Danish telephone numbers, including which providers have been assigned which numbers.
• Digitaliser.dk Platform providing overview of operational status for public IT solutions.
• Orkestreringskomponenten Component for orchestrating digital services and processes across public sector solutions.
• Regulatorisk sandkasse for AI Regulatory sandbox established with Datatilsynet providing companies and authorities access to expertise and guidance on GDPR and AI regulation compliance.
• Bredbåndspuljen Broadband subsidy scheme supporting deployment of broadband infrastructure in underserved areas. 93 projects funded in 2024.
• Cyberhotline for digital sikkerhed Hotline providing advice and guidance to citizens and businesses on digital security and cybercrime prevention.
• SMV:Digital Support program for small and medium enterprises' digital transformation; 106 SMEs received Brexit adjustment support through the program.
• Digital Identity Wallet A digital identity wallet (digitale identitetstegnebog) giving citizens control over their identity data; IT company Nine selected as supplier.

Quantifiable outcome

• 91% user satisfaction with borger.dk portal
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Danmarks StatistikcoreStrategic or Co-development PartnerCollaboration on digital inclusion analysis and statistics. Joint surveys on citizen trust in digital public services using Danmarks Statistik's survey infrastructure.
• KL (Kommunernes Landsforening)coreStrategic or Co-development PartnerPartnership on digital inclusion principles, shared initiatives for municipal digital transformation, and coordination on public digital services.
• Danske RegionercoreStrategic or Co-development PartnerCollaboration on regional digital services, shared principles for digital inclusion, and coordination on public digital infrastructure.
• Datatilsynet (Data Protection Agency)coreStrategic or Co-development PartnerJoint establishment of regulatory sandbox for AI where businesses and authorities receive guidance on GDPR and AI regulation compliance.
• Center for Cybersikkerhed (CFCS)coreStrategic or Co-development PartnerPartnership on national cybersecurity initiatives including Cyberhotline for citizens and businesses, and NIS2 implementation coordination.
• Teleindustrien (Danish Telecom Industry Association)minorChannel Partner/ Reseller/ DistributorIndustry partnership for SMS code administration and telecommunications regulation compliance.
• Dansk Standard (Danish Standards Agency)coreTechnology or IntegrationParticipation in AI standardization committees through Dansk Standards 'Udvalg for Kunstig Intelligens' and European CEN/CENELEC work on AI standards.
• Alexandra InstituttetminorStrategic or Co-development PartnerMember of AI regulation follow-up group contributing expertise on AI implementation and standardization.
• OECDminorStrategic or Co-development PartnerCollaboration on developing new methods for identifying and prioritizing existing legislation using AI and digital tools.
• ErhvervsstyrelsencoreStrategic or Co-development PartnerJoint operation of Datavejviser.dk providing access to public sector datasets and coordination on business digital services.
• IT-BranchencoreStrategic or Co-development PartnerMember of AI regulation follow-up group representing technology industry interests in AI-forordningen implementation.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Swedish Agency for Digital Government (DIGG): DIGG is Sweden's agency for digital government, responsible for eID, MinProfil, and national digital infrastructure coordination — a near-mirror peer operating in the same Nordic regulatory context with overlapping product portfolio (MitID analog: Sweden's eIDas infrastructure).
• Government Digital Service (GDS), United Kingdom: The UK's Government Digital Service runs GOV.UK and gov.uk Verify (now GOV.UK One Login) — the closest international analogue to Digitaliseringsstyrelsen as a central unit delivering national digital identity, citizen portal, and shared digital infrastructure across UK public services.
• Belgian Federal ICT Department (BOSA / SMALS): BOSA/SMALS operates Belgium's federal digital identity (itsme), shared government services, and inter-federal e-government infrastructure — a smaller-scale European peer with overlapping national digital identity and shared services mandate.
• Estonian Information System Authority (RIA): RIA operates Estonia's national e-identity infrastructure (e-Estonia), X-Road data exchange layer, and state cybersecurity — a pioneer peer with the most similar end-to-end mandate covering digital identity, interoperability, and cyber supervision.
• Logius, Netherlands: Logius operates the Dutch national digital identity (DigiD), government data exchange (Digikoppeling), and shared services for the public sector — a directly comparable peer with MitID and NemLog-in equivalents at national scale.
• Government Technology Agency (GovTech), Singapore: Singapore's GovTech builds and operates national digital identity (Singpass), citizen-facing platforms, and smart nation infrastructure — a leading peer that consistently ranks alongside Denmark at the top of global digital government indices.
• Digital and Population Data Services Agency, Finland (Digi- ja väestötietovirasto): Finland's DVV operates Suomi.fi citizen services, national digital identity, and population data registry — a Nordic peer with comparable citizen-facing portal, digital identity, and interoperability mandates.
• Norwegian Digitalisation Agency (Digdir): Digdir is Norway's national agency for digitalization, operating ID-porten (digital identity), Altinn-style citizen services, and shared digital infrastructure — the most direct Nordic peer given similar mandate, geography, and regulatory framework.

Broad incumbents

• Federal Office for Information Security (BSI), Germany: BSI is Germany's federal cybersecurity regulator and broader digital security authority — comparable to Digitaliseringsstyrelsen's supervisory and cybersecurity mandate, but specialized rather than spanning the full e-government stack.

Emerging players

• Center for Digital Built Denmark (DBDI) / Digital Identity vendors (e.g., ID.me, Au10tix): Vendors like ID.me provide national-scale digital identity and credentialing as-a-service to governments — relevant adjacent peers illustrating the commercial model the Danish state has chosen to deliver in-house, and a benchmark for cost-efficiency comparison.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/digststatus
• Facebookda-dk.facebook.com/digitaliseringsstyrelsen
• LinkedInlinkedin.com/company/digitaliseringsstyrelsen
• Instagraminstagram.com/digstdk

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Danish Agency for Digitisation