What SAP Implementation Services does

Samah Al Shams IT, operating in the market as 'SAP Implementation Services' and 'Samah IT Consultants,' is a Dubai-headquartered IT consulting firm specializing in SAP implementation, robotic process automation (RPA), and digital transformation services for clients in the UAE and the wider Middle East region. The firm's portfolio combines proprietary software products—including a cloud-based Human Capital Management and Payroll platform, the Digital Visa Management System (DVMS) with an embedded RPA bot, a Learning Management System, and a mobile Digital Task Management tool for construction—with implementation and post-maintenance services for SAP (S/4 HANA, ECC, CRM, SCM, APO, BW/BI, Mobility/Fiori, Cloud) and Zoho ERP (CRM, Books, Inventory, HR/Payroll, FSM). Additional service lines include AI consultation (Video KYC, OCR), e-learning content preparation using AR/VR/MR, data governance and Master Data Management, and business analytics on OBIEE, Power BI, and Tableau. Primary customers are enterprise clients in EPC, Oil & Gas, and Petrochemical verticals, with secondary exposure to manufacturing, retail, UAE-based enterprises, and small/medium organizations via the Zoho practice.

The firm operates a consultative, field-sales go-to-market with quote-based professional services engagements structured as multi-year contracts, supported by a content-marketing and SEO-led funnel and a free-consultation call-to-action. The business is privately held, headquartered at BCC (129-294), Plot 125-0, Port Saeed, Dubai, with operating hours of 09:00–17:30. No funding rounds, no disclosed investors, no parent company, no executive leadership bios, no M&A activity, no patents, and no third-party certifications are present in the available data, indicating a small, privately run consultancy with limited external visibility and a niche, vertical-anchored revenue base.

Name

SAP Implementation Services

Legal name

Samah AL Shams IT

Website

https://samahconsult.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Samah Al Shams IT is a Dubai-based IT consultancy that implements SAP and Zoho ERP, RPA, and proprietary HR and visa management software for enterprise clients in Oil & Gas, Petrochemical, and EPC industries across the UAE and the wider region.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Software Publishers (5132)

SIC

Services-Computer Programming Services (7371), Services-Management Services (8741)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industry

HR Technology (HRIS/HCM) Advisory & Implementation (BPAHAGAG)

Keywords

• SAP implementation services
• Robotic process automation
• Enterprise resource planning
• Data governance consulting
• Digital transformation services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting and Implementation Services: Professional consulting services for SAP implementation, RPA, digitization, and system implementation. Includes skilled resource supply on contract basis or client payroll, with intensive evaluation process based on client job descriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Samah Al Shams IT provides IT consulting and implementation services centered on SAP S/4 HANA, robotic process automation (RPA), data governance, and digital transformation for EPC, Oil & Gas, Petrochemical, Manufacturing, Retail, and Banking and Finance clients in the UAE and Middle East. In addition to services, the company sells proprietary software products including a cloud-based Human Capital Management (HCM) platform, a Digital Visa Management System (DVMS) integrated with UAE immigration portals, a Learning Management System (LMS), and a mobile-first Digital Task Management (DTM) tool for construction projects. Complementary offerings include Zoho ERP implementation, AI/Video KYC/OCR, e-learning content development, business analytics (OBIEE, Power BI, Tableau), and cyber security training.

Product overview

Samah Al Shams IT operates a diversified IT consulting and services portfolio across the UAE. The company offers multiple standalone products and implementation services: core software products include HCM and Payroll Solutions (cloud-based HR management), Digital Visa Management System (DVMS) with RPA capabilities, Learning Management System (LMS), and Digital Task Management tool for construction projects. Implementation services span major ERP platforms including SAP (S/4 HANA, ECC, CRM, SCM, and related modules) and Zoho (CRM, Books, Inventory, HR/payroll, FSM). The company also provides AI consultation services covering Video KYC and OCR, e-learning content preparation with AR/VR capabilities, data governance and system assurance consulting, and business analytics using tools like OBIEE, Power BI, and Tableau. The portfolio serves primarily Oil and Gas, Petrochemical, and EPC industries, with additional offerings in cybersecurity training.

Differentiator

Problem solved

Functional benefit

Products and services

• HCM and Payroll Solutions
• Digital Visa Management System (DVMS) Digital visa management solution that transforms visa operations with end-to-end operational efficiency, including a configurable RPA bot and integrations with UAE immigration systems such as E-Service MOHRE, Smart Services Emigration, and Emirates ID Portal. Targets UAE enterprises with expatriate workforce visa management needs.
• Zoho Product(s) Implementation Implementation services for Zoho ERP solutions including Zoho CRM, Books, Inventory, HR and payroll, and FSM module. Zoho One offers more than 40 products that can be implemented for organizations. Targets small and medium scale organizations seeking cost-effective ERP.
• AI Consultation, Video KYC, OCR AI implementation services including smart AI solutions and consultations, Video KYC for the banking and finance sector, OCR implementation, video PD facility, visitor management, and Insta FD services. Targets banking and finance institutions.
• SAP Implementation and Post Maintenance Support Comprehensive SAP implementation services covering SAP S/4 HANA, ECC, CRM, SCM, APO, SRM, PLM, BW, SEM, BPC, MDM, MDG, system integration, SAP Testing, BI, BO, Analytics, Data Visualization, Mobility/Fiori, SAP Cloud, plus production support, AMS (L1, L2, L3), upgrades, migration, SAP Security, and regulatory compliance (GRC, GST, einvoicing). Targets enterprise organizations across EPC, Oil & Gas, Petrochemical, Manufacturing, and Retail.
• Learning Management System (LMS) Online learning platform that tracks training participation and ensures content understanding through online Q&A sessions, supporting employee induction and various training types. Targets organizations seeking to optimize training cost and effectiveness.
• E-learning Content Preparation Service Digital learning content creation services including rapid and customized e-learning, AR/VR-assisted learning, gamification, video-based learning, corporate videos, mobile-based learning, and animation with special effects, using various authoring tools and game development platforms. Targets organizations seeking engaging digital learning content.
• Data Governance/System Assurance Data governance and digital transformation consulting enabling Master Data Management (MDM), structured and validated data processes, ensuring data accuracy, consistency, and disciplined adoption across organizations. Includes system assurance through data-driven analysis and monitoring. Targets enterprises seeking operational efficiency and digital adoption.
• Business Analytics Project data analytics solutions delivering interactive dashboards and exception reports for effective project monitoring, data-driven decision-making, and improved management efficiency. Implementations using OBIEE, Power BI, and Tableau. Targets project-driven organizations.
• System Implementation Digital system implementation for the EPC domain covering supply chain management, quality assurance, business intelligence, enterprise document management, proposal management, project control, construction BOQ management, and structural steel management. Targets EPC, Oil & Gas, and Petrochemical enterprises.
• Digital Task Management Digital task management tool for construction projects enabling documentation, communication, process management, site inspections, snagging lists, claims management, and safety audits, with mobile-first technology available on iOS, Android, Windows, and web browsers. Targets construction and EPC project teams.
• Cyber Security Training & Lab Set-Up Training services for assessing cyber-preparedness, creating a cyber-safe environment, and dealing with cybersecurity challenges. Targets organizations seeking to build cyber security capabilities and lab infrastructure.

Quantifiable outcome

• 30% efficiency increase through streamlined cross-functional SAP implementation processes

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Accenture: Global systems integrator with a large SAP S/4HANA practice serving Oil & Gas and EPC clients in the Middle East. Overlaps directly with Samah's enterprise SAP implementation and AMS support offerings but at vastly larger scale.
• Deloitte: Big Four advisory with a dedicated SAP and digital transformation practice serving regional Oil & Gas and government clients. Competes with Samah on large EPC and public-sector transformation mandates.
• HCLTech: Global IT services provider with a strong SAP practice and Middle East delivery footprint. Competes on SAP implementation, AMS, and digital workplace transformation deals.
• Infosys: Global IT services firm with significant SAP consulting, RPA, and digital transformation capabilities serving Middle East enterprises. Targets the same UAE enterprise SAP and AMS deals.
• Cognizant: Global IT services firm with SAP, digital, and consulting practices serving regional enterprises. Competitor for application services and AMS support contracts in the Middle East.
• TCS (Tata Consultancy Services): Global IT services giant with deep SAP practice and active delivery in UAE and Saudi Arabia. Competes for ERP and digital transformation projects across Oil & Gas and manufacturing.
• Wipro: Global IT services firm with a sizable SAP and digital transformation consulting practice serving regional energy and manufacturing clients. Competes for mid-to-large SAP implementation and modernization projects.

Emerging players

• GFT Technologies: Mid-size IT consultancy with strong SAP S/4HANA and digital transformation focus serving financial services and industrial clients. Comparable in scale and SAP-led positioning to Samah.

Direct peers

• Syntax (Syntax Systems): Specialized SAP and enterprise application managed services and implementation provider for mid-market enterprises. Comparable to Samah's SAP implementation plus L1/L2/L3 AMS support model.
• YASH Technologies: Mid-market-focused SAP and enterprise applications implementation partner with strong S/4HANA, AMS, and managed services capabilities. Closely comparable to Samah's SAP implementation and post-maintenance support offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SamahAlShamsIT
• LinkedInlinkedin.com/company/samah-al-shams-it

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SAP Implementation Services