Wilmington Police and Fire Federal Credit Union

What Wilmington Police and Fire Federal Credit Union does

Wilmington Police and Fire Federal Credit Union (WPFFCU, "Wilmington Police & Fire FCU") is a federally chartered, member-owned cooperative credit union headquartered in a single branch at 1701 Shallcross Avenue, Suite B, Wilmington, Delaware. Its field of membership is narrowly defined to current and retired City of Wilmington Police and Fire Department personnel, civilian support staff, their immediate family members (spouse, children, parents, siblings, grandparents, grandchildren, nieces, nephews, and cousins), and other City of Wilmington employees and affiliated organizations. The institution is privately held by its members with no parent company, no venture backing, and no public ticker, and reports 1–10 employees. It operates as a not-for-profit cooperative: surplus earnings are returned to members as dividends on deposits and through favorable loan pricing rather than distributed to outside shareholders.

The product suite is a standard consumer credit-union portfolio. Deposit products comprise a Share Draft (checking) account, Regular Share Savings with a $5 minimum, a Christmas/Holiday Club account with funds available the first business day in November, and Share Certificates (CDs) at 6, 12, 18, and 24 months with a $1,000 minimum. Lending products include new and used auto loans up to $90,000 with credit-grade tiered pricing across 36–72 month terms, signature loans up to $20,000 across 24–60 months, credit-builder loans that fund a CD against monthly payments, motorcycle/RV/boat loans priced at +1.50% over standard auto rates, and share-secured loans priced at the share certificate rate plus 2.50%. Mortgage origination is fully outsourced to Pike Creek Mortgage Services effective January 1, 2021, and insurance (Accidental Death and Cancer coverage) is distributed via TruStage; both are referral-based partnerships rather than in-house capabilities. Ancillary services include VISA debit cards, overdraft protection, free bill payment, credit disability insurance, and NCUA-insured deposits.

The underlying technology stack is third-party and consumer-grade: member account access runs through the WIS (Webster Industry Services) online banking portal, loan applications are processed via an IMS Integration web and smartphone app flow, surcharge-free ATM access is provided through the Allpoint network, and check reordering runs through Liberty Site. The website is the primary marketing channel, supplemented by a single Facebook page; no proprietary fintech, mobile-first, or AI-enabled capabilities are advertised. Revenue mechanics are the classic credit-union model: net interest spread on the loan portfolio (the primary income driver, given credit-grade-based auto and signature lending rates ranging from roughly 6.50% to 17.50% APR as of September 1, 2023), fee income (NSF $35, returned item $20, wire $5, inactive account $55/month as of January 1, 2025), and the spread on share certificates and savings accounts. There is no publicly disclosed revenue, AUM, member count, or NCUA Call Report data in the source materials, and the technology footprint provides no evidence of digital-first or AI-driven differentiation.

Name

Wilmington Police and Fire Federal Credit Union

Legal name

Wilmington Police and Fire Federal Credit Union

Website

https://wpffcu.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Wilmington Police and Fire Federal Credit Union is a member-owned federal credit union serving City of Wilmington, Delaware police officers, firefighters, civilian staff, their families, and municipal employees with deposit, consumer loan, and outsourced mortgage and insurance products through one branch and online banking.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (522130), Credit Unions (52213)

SIC

Savings Institution, Federally Chartered (6035)

akta.pro primary industry

Public Sector & Municipal Credit Unions (FSABAEAK)

akta.pro secondary industries

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA), Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL)

Keywords

• Retail banking services
• Consumer lending
• Credit union services
• Deposit accounts
• Share certificates

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Interest Income from Loans: The credit union generates revenue through interest charged on various loan products including new and used auto loans, signature loans, credit builder loans, and share secured loans. Vehicle loans maximum is $90,000.00, signature loans maximum is $20,000.00.
2. Fee Income: Various fees including NSF fees ($35.00), returned item fees, overdraft transfer fees, ATM withdrawal fees after free withdrawals, wire transfer fees, card replacement fees, and inactive account fees.
3. Share Certificate/Dividend Income: Members deposit funds into share certificates and savings accounts, with the credit union paying dividends and earning the spread.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Wilmington Police and Fire Federal Credit Union is a federal credit union that provides deposit products (share draft checking, regular share savings, Christmas/Holiday Club savings, and share certificates) and consumer loan products (new and used auto loans, signature loans, credit builder loans, motorcycle/RV/boat loans, share secured loans, and mortgage loans) to its membership base. The credit union also offers ancillary services such as VISA debit cards, online banking, bill payment, and insurance products including accidental death, cancer, and credit disability insurance.

Product overview

Wilmington Police and Fire Federal Credit Union offers a unified suite of financial products and services focused on its membership base of police, fire, and civilian support staff of the City of Wilmington and their families. The core product portfolio includes Share Draft (checking), Regular Share Savings, Christmas/Holiday Club savings, and Share Certificates (CDs) for deposit products. Lending products span New and Used Auto Loans, Signature Loans, Credit Builder Loans, Motorcycle/RV/Boat Loans, Share Secured Loans, and Mortgage Loans (provided through Pike Creek Mortgage Services partnership). Insurance offerings include Credit Disability Insurance, Accidental Death Insurance, and Cancer Insurance via TruSTAGE. The credit union also provides ancillary services including VISA debit cards, Online Banking via WIS platform, Bill Payment, and Overdraft Protection. The product ecosystem is designed to serve the complete financial lifecycle of its field-of-membership community.

Differentiator

Problem solved

Functional benefit

Products and services

• Share Draft (Checking Account) A checking account with no minimum requirement to open, first 50 checks free, unlimited check writing, no per check charge, overdraft protection, and free bill payment service. Designed for credit union members.
• Regular Share Savings Account Basic savings account requiring a minimum $5.00 to open and maintain for membership purposes, with one share account allowed per member.
• Christmas/Holiday Club Savings Seasonal savings account requiring $5.00 minimum to open, with funds available the first business day in November each year.
• Share Certificates Certificate of Deposit (CD) products with terms of 6, 12, 18, and 24 months, minimum $1,000.00 to open, with varying APY rates.
• New Auto Loans Vehicle loans for new automobiles with maximum loan amount of $90,000, credit tier-based interest rates, and terms up to 72 months.
• Used Auto Loans Vehicle loans for pre-owned automobiles with maximum loan amount of $90,000, credit tier-based interest rates, and terms up to 72 months.
• Signature Loans Unsecured personal loans with maximum loan amount of $20,000, credit grade-based interest rates, and terms ranging from 24 to 60 months.
• Credit Builder Loans Loan product designed to establish or reestablish creditworthiness, where proceeds open a certificate of deposit and the member makes monthly payments for one year.
• Motorcycle/RV/Boat Loans Specialized vehicle loans for motorcycles, RVs, and boats with rates based on standard vehicle rate plus 1.50%.
• Share Secured Loans Secured loans using share certificates as collateral, with rates based on share certificate rate plus 2.50%.
• Mortgage Loans Real estate mortgage loans provided through partnership with Pike Creek Mortgage Services, Inc. since January 1, 2021.
• Accidental Death Insurance Insurance coverage for accidental death, offered through TruStage partnership.
• Life Investors Insurance (Cancer Insurance) Cancer insurance coverage offered through TruStage partnership.
• Credit Disability Insurance Loan protection insurance that begins paying after the 14th day of sickness or injury until the member returns to work.

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Pike Creek Mortgage Services, Inc.coreChannel Partner/ Reseller/ Distributor · 1 January 2021Pike Creek Mortgage Services, Inc. provides mortgage loans for Wilmington Police & Fire FCU members. Effective January 1, 2021, all mortgage products are provided through this partner at their website (pikecreekloans.com/forms/community-heroes). This partnership enables the credit union to offer mortgage products without maintaining in-house mortgage lending capabilities.
• AllpointcoreOthersAllpoint provides an extensive ATM network for WPFFCU members, allowing fee-free withdrawals at thousands of ATM locations. Members can locate ATMs via the Allpoint ATM Locator app available for iPhone and Android devices.
• TruStageminorChannel Partner/ Reseller/ DistributorTruStage offers insurance products to WPFFCU members including Accidental Death Insurance and Life Investors Insurance (Cancer Insurance). Members are directed to TruStage's website for these insurance products.

Scale indicators2 records

Recent moves5 records

Expansion highlights1 record

Direct peers

• Del-One Federal Credit Union: Delaware-headquartered federal credit union with a comparable full suite of deposit, loan, and digital banking services; matches WPFFCU's geographic and product footprint at slightly larger scale.
• Delaware State Police Federal Credit Union: Federal credit union serving Delaware state law enforcement personnel, the closest direct peer sharing the same public-safety federal credit union model and overlapping Wilmington/Delaware geography.
• Dover Federal Credit Union: Community-based Delaware federal credit union offering a comparable deposit, lending, and digital banking product set to a defined field of membership; directly comparable in scale and product breadth.
• New Castle County Police Federal Credit Union: Federal credit union serving New Castle County police and public safety employees in Delaware — same employer-occupation field-of-membership model and overlapping Delaware territory.
• Police and Fire Credit Union (similar name): Other Police & Fire-branded federal credit unions serve as direct functional analogues — same occupational field of membership, same product set, same regulatory regime (NCUA).

Broad incumbents

• WSFS Bank: Wilmington-headquartered regional bank and broader incumbent offering commercial banking, mortgages, and consumer lending; competing for the same Wilmington consumer deposits and loans but across a far larger, general-purpose field of membership.
• Artisans' Bank: Delaware-based community bank offering comparable deposit and consumer loan products across a broader Wilmington-area customer base; competes for City of Wilmington employees outside the police/fire membership.
• M&T Bank (Wilmington presence): Large regional commercial bank with Wilmington branches that competes broadly for consumer deposits, auto loans, and mortgages across the same Wilmington demographic.

Others

• Allpoint Network: ATM-network partner providing fee-free ATM access to WPFFCU members; not a competitor but a key infrastructure provider enabling the credit union's geographic reach.
• TruStage: Insurance product partner delivering AD&D and cancer insurance to WPFFCU members; an ecosystem enabler rather than competitor, but representative of the embedded-insurance model used by small credit unions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/WPFFCU

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wilmington Police and Fire Federal Credit Union