SIV Utility Services
- Company typePrivate
- Founded2010
- HeadquartersRoggentin, Germany
- Headcount1–10
- GTM typeB2B
- OfferingServices
SIV Utility Services firmographics
Firmographics- Name
- SIV Utility Services
- Legal name
- SIV Utility Services GmbH
- Website
- https://utility-service.de
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
SIV Utility Services industry classification
Industry- Product category
- Utility Business Process Outsourcing
- NAICS
- Computer Systems Design and Related Services (54151), Utilities (22)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Electric, Gas & Sanitary Services (4900)
- akta.pro primary industry
- Industry-Specific ERP for Utilities & Energy (HDAEAEAN)
- akta.pro secondary industries
- Customer Information Systems (CIS) & Account Management (customer master, service agreements, premise/asset linkage) (EUANAIAD), Customer Satisfaction, QA & Performance Analytics (VoC, NPS/CSAT) (EUAJAHAN)
Keywords
Where SIV Utility Services is headquartered
LocationHeadquarters
- HQ city
- Roggentin
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
SIV Utility Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Process Outsourcing (BPO): Full outsourcing of operational processes for utility companies including billing, market communication, and customer service. Revenue is generated through service fees based on transaction volumes, process scope, or fixed service agreements.
- Professional Services (PS): Consulting and implementation services for process optimization, system integration, and operational support for energy and utility market participants.
- SaaS & Cloud Services: Subscription-based delivery of kVASy® ERP suite applications including energy data management, billing, market communication, and customer management as hosted cloud services.
- End Customer Service (ECS): Outsourced customer service operations including inbound call handling, written communication, and AI-augmented customer support services for utilities.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
SIV Utility Services product offering
Product offeringCore offering
SIV Utility Services GmbH provides process services for the energy and utility sector, combining Business Process Outsourcing (BPO) of billing, market communication, energy data management, financial accounting, and customer service with SaaS delivery of the kVASy® ERP suite developed by SIV AG. The portfolio includes Professional Services (consulting and implementation), Application Cloud Services, and End Customer Service (ECS) for inbound customer interaction, targeted at municipal utilities, energy suppliers, grid operators, and metering point operators in the DACH region.
Product overview
SIV Utility Services offers a comprehensive portfolio of process services for the energy and utility sector. The core offering combines kVASy® ERP-Suite (provided by SIV – Service für Informationsverarbeitung AG) as a SaaS solution with Full-BPO services. The service portfolio spans Professional Services (PS), Business Process Outsourcing (BPO), Application Cloud Services (ACS), and End Customer Service (ECS). The process landscape includes interconnected modules: Energiedatenmanagement, Abrechnungsservice, Kundenservice, Finanzbuchhaltung, and Marktkommunikation. This unified approach enables end-to-end process outsourcing from software provision through implementation, operation, and ongoing process services.
Differentiator
Problem solved
Functional benefit
Brands
- kVASy®: ERP suite software solution offered by SIV - Service für Informationsverarbeitung AG, a partner company. SIV Utility Services provides BPO services using this software platform.
Products and services
- Business Process Outsourcing (BPO)
Quantifiable outcome
- Stadtwerke Paderborn: Project completion target of March 2025 for migration from two different systems with approximately 60,000 metering points.
- +2 more outcomes
Companies that use SIV Utility Services
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles4 records
SIV Utility Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature3 records
SIV Utility Services partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and strategic.
- SIV – Service für Informationsverarbeitung AGcoreSIV US is a subsidiary of the SIV AG group. The company utilizes the kVASy® ERP suite developed by SIV AG, which is deployed as SaaS for utility customers. SIV AG is a Harris Computer company, providing enterprise software for the German utility sector.
- Harris Computer Germany GmbHcoreParent organization through Harris Computer, part of the Harris Computer group of companies providing enterprise software solutions.
- Bundesverband der Energiemarktdienstleister e.V. (BEMD)strategicIndustry association for energy market service providers in Germany. SIV US participates at the BEMD joint stand at E-world energy & water trade show and engages in industry dialogue through the association.
- Stadtwerke PaderbornstrategicStrategic BPO and software implementation partnership. SIV US (with SIV AG) provides full BPO services and kVASy® ERP implementation to manage approximately 60,000 metering points. Contract signed at E-world trade show.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
SIV Utility Services competitors and assessment
Company assessmentBroad incumbents
- Landis+Gyr: Landis+Gyr is a global AMI/metering incumbent whose metering infrastructure products integrate with German utility IT stacks. Competes more broadly in the metering and grid edge data layer than SIV US but addresses overlapping customers.
- Schleupen AG: Schleupen is an established German IT provider for the energy and housing industry with a broad ERP, cloud and managed services portfolio. Competes with SIV US in the wider German utility IT services market rather than in any single niche.
Direct peers
- GWAdriga GmbH & Co. KG: GWAdriga operates the German market communication platform connecting utilities, grid operators and metering point operators. Its focus on standardized market communication overlaps directly with the BPO and process services SIV US delivers.
- Count+Care GmbH & Co. KG: Count+Care, part of the RhönEnergie group, is a German IT service provider for utilities offering ERP, billing and managed services. Directly comparable to SIV US in customer base and service scope.
- Robotron Datenbank-Software GmbH: Robotron delivers ERP and operational IT for the German energy and water sector, including billing, market communication and process services. Closely comparable to SIV US in its target customer base of municipal utilities and grid operators.
- SOPTIM AG: SOPTIM is a German IT specialist for the energy industry providing software, market communication (MSCONS/GPKE/MaBiS) and BPO services to utilities and grid operators. Directly competes with SIV US on market communication and BPO outsourcing mandates.
- Wilken GmbH: Wilken is one of the largest German providers of ERP and industry software for utilities, municipal utilities and the energy sector, offering a comparable suite of billing, energy data management and market communication functionality. It competes head-to-head with the kVASy® ERP suite in the same Stadtwerke accounts.
- KISTERS AG: KISTERS provides software solutions for energy data management, forecasting, metering and market communication to utilities across Europe. Overlaps with SIV US in the energy data management and market communication modules offered to German municipal utilities.
- ADVARIS GmbH (formerly Schleusenbauer): ADVARIS provides ERP and operational software for utilities and municipal service providers in Germany, including billing, energy data management and market communication. Competes for the same Stadtwerke IT outsourcing budgets.
Emerging players
- items GmbH: items is a Münsterland-based IT specialist focused on the municipal utility sector, providing metering, market communication and grid operator software. Smaller-scale competitor with similar domain focus to SIV US.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
SIV Utility Services social profiles
Digital presenceSIV Utility Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
SIV Utility Services leadership team
Management profileNumber of profiles
Profiles2 records
SIV Utility Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SIV Utility Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SIV Utility Services
What does SIV Utility Services do?
SIV Utility Services GmbH provides process services for the energy and utility sector, combining Business Process Outsourcing (BPO) of billing, market communication, energy data management, financial accounting, and customer service with SaaS delivery of the kVASy® ERP suite developed by SIV AG. The portfolio includes Professional Services (consulting and implementation), Application Cloud Services, and End Customer Service (ECS) for inbound customer interaction, targeted at municipal utilities, energy suppliers, grid operators, and metering point operators in the DACH region.
Is SIV Utility Services a public or private company?
SIV Utility Services is a private company. It is classified as corporate owned and is currently operating.
When was SIV Utility Services founded?
SIV Utility Services was founded in 2010. It employs 1 to 10 people.
Where is SIV Utility Services based?
SIV Utility Services is headquartered in Roggentin, Germany, in the Europe region.
How does SIV Utility Services make money?
Four revenue lines are on record. Business Process Outsourcing (BPO) is the primary driver. The others are professional Services (PS), saaS & Cloud Services and end Customer Service (ECS).
Who are SIV Utility Services's main competitors?
Broad incumbents on record are Landis+Gyr and Schleupen AG. Direct peers are GWAdriga GmbH & Co. KG, Count+Care GmbH & Co. KG, Robotron Datenbank-Software GmbH, SOPTIM AG, Wilken GmbH, KISTERS AG and ADVARIS GmbH (formerly Schleusenbauer). items GmbH is listed as an emerging player.
Does SIV Utility Services have an API?
No public API is recorded for SIV Utility Services.
What industry is SIV Utility Services in?
SIV Utility Services's product category is Utility Business Process Outsourcing. Its primary akta.pro industry code is HDAEAEAN, Industry-Specific ERP for Utilities & Energy, with a secondary code of EUANAIAD, Customer Information Systems (CIS) & Account Management (customer master, service agreements, premise/asset linkage). Its NAICS code is 54151 and its SIC code is 7370.