HDAA
HDAA Australia Pty Ltd is a Brisbane-based JAS-ANZ-accredited certification body that audits Australian health and human services providers against NDIS, NSQHS, mental health, dental, and diagnostic imaging standards, now operating as a subsidiary of Bureau Veritas.
- Company typePrivate
- Founded2007
- HeadquartersLakes Creek, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What HDAA does
HDAA Australia Pty Ltd is a privately held certification and accreditation agency headquartered in North Lakes, Queensland, that has operated since at least 2008 as an approved accreditor for Australian health and human services standards. The company holds JAS-ANZ accreditation, Approved Quality Auditor status for the NDIS, designation as a Diagnostic Imaging Accreditation Scheme (DIAS) accreditor since 2008, and approval as one of only four agencies accredited under the National Safety and Quality Digital Mental Health Standards (NSQDMH). It has been acquired by Bureau Veritas, the global testing, inspection, and certification firm, which positions HDAA within an international TIC platform.
HDAA delivers a portfolio of eleven-plus certification and assessment programs spanning NDIS Practice Standards certification and verification, the Human Services Quality Framework (Queensland), the National Safety and Quality Health Service Standards (NSQHSS), Primary and Community Healthcare Standards (NSQPCH), Mental Health Standards for Community Managed Organisations (NSQMHCMO), National Standards for Mental Health Services (NSMHS), the Diagnostic Imaging Accreditation Scheme (DIAS), Dental Practice Accreditation, National Standards for Disability Services (Inclusive Employment Australia), and ISO 9001:2015. Service delivery is supported by three proprietary technology assets: the HDAA Client Gateway (a secure document-upload portal hosted on Australian cloud infrastructure), the onTrack system for diagnostic imaging membership and accreditation management, and a Technology Assisted Assessment (TAA) methodology accredited to IAF MD4 that uses video conferencing and live-stream site tours to enable remote audits. Reported client outcomes include a 97% satisfaction rate with TAA, 91% maintenance of audit quality under remote conditions, and 88% of organisations reporting no major technical issues.
Revenue is generated through professional services fees charged per assessment cycle, with pricing varying by organisation size, number of sites, number of practitioners, and standards assessed. Multi-year contracts are standard for DIAS (2-year Entry Level, 4-year Full Suite), dental accreditation (2-year cycles), and human services quality framework assessments, while NDIS certification and verification audits are priced per engagement on a pay-as-you-go basis. The company serves a nationally diversified customer base across NDIS registered providers, hospitals, primary and community healthcare organisations, mental health services, private dental practices, diagnostic imaging providers, disability employment services, and Queensland Government-funded human services organisations. Distribution is direct via a national team of field assessors, supplemented by website enrolment for lower-complexity products and a toll-free enquiry line. Pricing is not publicly disclosed and is quote-based.
HDAA firmographics
Firmographics- Name
- HDAA
- Legal name
- HDAA Australia Pty Limited
- Website
- https://hdaau.com.au
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HDAA Australia Pty Ltd is a Brisbane-based JAS-ANZ-accredited certification body that audits Australian health and human services providers against NDIS, NSQHS, mental health, dental, and diagnostic imaging standards, now operating as a subsidiary of Bureau Veritas.
- Ownership category
- akta.pro rank
HDAA industry classification
Industry- Product category
- Health Accreditation Services
- NAICS
- Testing Laboratories and Services (541380)
- SIC
- Services-Testing Laboratories (8734)
- akta.pro primary industry
- Quality, Peer Review & Compliance Tools (MQSA/ACR/QA) (HLACALAL)
- akta.pro secondary industry
- EHS Management Systems & ISO Consulting (ISO 14001/45001) (BPAHAJAF)
Keywords
Where HDAA is headquartered
LocationHeadquarters
- HQ city
- Lakes Creek
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
HDAA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- NDIS Certification Audits: Fees for conducting certification audits against NDIS Practice Standards for registered NDIS providers. Pricing based on size and complexity of services.
- NDIS Verification Audits: Desktop-based verification audits for lower-risk NDIS service providers. Single payment per accreditation cycle.
- National Safety and Quality Standards Assessments: Assessments for NSQHSS, NSQPCH, NSQDMH, and NSQMHCMO standards covering various healthcare sectors including hospitals, primary care, dental, and mental health services.
- Diagnostic Imaging Accreditation (DIAS): Accreditation services for diagnostic imaging practices. Entry Level accreditation (2 years) and Full Suite accreditation (4 years). Fees based on number of diagnostic imaging practitioners.
- Dental Practice Accreditation: NSQPCH Stage 1 accreditation for private dental practices. Single payment for desktop audit/documentation review per accreditation cycle (2 years).
- ISO 9001 Certification: Quality management systems certification for health and human services providers. Can be bundled with other standards assessments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | NDIS Practice Standards - Certification Audit |
| One time/ perpetual license | Multi-year contract | Diagnostic Imaging (DIAS) - Entry Level |
| One time/ perpetual license | Multi-year contract | Diagnostic Imaging (DIAS) - Full Suite |
| One time/ perpetual license | Multi-year contract | Dental Practice NSQPCH Stage 1 |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
HDAA product offering
Product offeringCore offering
HDAA is a certification and accreditation agency that conducts audits and assessments for health and human services organisations across Australia against regulatory and quality standards. It delivers NDIS certification and verification audits, National Safety and Quality Health Service Standards (NSQHSS) accreditation, National Standards for Mental Health Services, Human Services Quality Framework, Diagnostic Imaging Accreditation Scheme (DIAS) audits, dental practice accreditation, and ISO 9001:2015 certification, supported by its HDAA Client Gateway and onTrack platforms and a Technology Assisted Assessment methodology for remote auditing.
Product overview
HDAA provides a comprehensive portfolio of assessment and certification services for health and human services organisations across Australia. The core offerings include NDIS Practice Standards certification (both certification and verification pathways), Human Services Quality Framework for Queensland providers, National Safety and Quality Health Service Standards, Primary and Community Healthcare Standards, Digital Mental Health Standards, Mental Health Standards for Community Managed Organisations, National Standards for Mental Health Services, Diagnostic Imaging Accreditation, Dental Services Accreditation, and ISO 9001:2015 certification. HDAA also offers bundled assessment options combining multiple standards into integrated assessment events. Technology-enabled services include the HDAA Client Gateway for secure evidence upload, the onTrack system for diagnostic imaging management, and Remote Assessments using video conferencing technology for technology-assisted auditing without physical site visits.
Differentiator
Problem solved
Functional benefit
Products and services
- NDIS Certification Audits Certification audits for NDIS registered providers against the NDIS Practice Standards, covering higher-risk services such as support coordination, assistance with daily living, positive behaviour support, and specialist disability accommodation. Required for NDIS Commission registration.
- NDIS Verification Audits Desktop-based verification audits for NDIS providers delivering lower-risk services such as plan management, therapeutic supports, household tasks, home modifications, and exercise physiology. Single payment per accreditation cycle.
- Human Services Quality Framework Assessment Quality framework assessment for Queensland human services providers funded under service agreements with Queensland Government departments, covering child protection, housing, homelessness, domestic violence, disability, mental health, drug and alcohol, and community services.
- Inclusive Employment Australia Assessment Assessment services for disability employment services against the National Standards for Disability Services (NSDS), providing certification for DES/SES program providers under the Department of Social Services requirements.
- National Safety and Quality Health Service Standards (NSQHSS) Accreditation Accreditation assessments for healthcare services against NSQHSS standards covering clinical governance, partnering with consumers, infection control, medication safety, comprehensive care, and blood management. Designed for hospitals, day procedure services, and healthcare organisations.
- National Safety and Quality Primary and Community Healthcare Standards (NSQPCH) Accreditation Accreditation for primary and community healthcare services against NSQPCH standards, covering prevention, treatment, and management of illness in primary and community settings.
- National Safety and Quality Digital Mental Health Standards (NSQDMH) Accreditation Accreditation for digital mental health service providers against NSQDMH standards, focusing on clinical and technical safety, partnering with consumers, and governance for apps, platforms, and digital therapy services.
- National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO) Accreditation Accreditation for community-managed mental health organisations against NSQMHCMO standards covering psychosocial rehabilitation, helpline services, accommodation support, and peer support.
- National Standards for Mental Health Services (NSMHS) Accreditation Accreditation assessments for mental health service providers against NSMHS, covering rights, safety, consumer participation, diversity, and governance across government, non-government, and private sectors.
- Diagnostic Imaging Accreditation Scheme (DIAS) Accreditation for diagnostic imaging practices against DIAS standards, with Entry Level (2-year) and Full Suite (4-year) accreditation options. Fees based on number of diagnostic imaging practitioners. Managed through the onTrack system.
- Dental Services Accreditation NSQPCH Stage 1 accreditation for private dental practices, providing desktop assessment and certification per 2-year accreditation cycle. Self-service enrolment available via the website.
- ISO 9001:2015 Certification Quality management system certification against ISO 9001:2015 standard, with JAS-ANZ accreditation. Can be bundled with other standards assessments for health and human services providers.
- Remote Assessments (Technology Assisted Assessment) Remote assessment methodology using video conferencing (MS Teams), secure document sharing, and live video tours via smartphones for conducting audits without physical site visits. Accredited to IAF MD4, with 97% client satisfaction reported in surveys.
Quantifiable outcome
- 97% satisfaction rate with Technology Assisted Assessment (remote auditing) experience reported by surveyed organisations
- +3 more outcomes
Companies that use HDAA
Customer profileSegments8 records
Ideal customer profiles7 records
HDAA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
HDAA partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Bureau VeritascoreHDAA references a strategic partnership with Bureau Veritas. Bureau Veritas acquired HDAA to enhance its industry leadership position in CSR (Corporate Social Responsibility) through the acquisition. This partnership strengthens HDAA's backing and global reach in the certification and testing sector.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
HDAA competitors and assessment
Company assessmentDirect peers
- DNV Healthcare: DNV (formerly DNV GL) operates an active healthcare accreditation and certification business in Australia, providing ISO certification and quality management services to healthcare providers. DNV competes with HDAA for healthcare certification work with significant global resources.
- Intertek Australia: Intertek acquired SAI Global and operates a major certification business in Australia including healthcare and human services standards. Intertek is a JAS-ANZ-accredited certification body with overlapping NDIS, ISO, and healthcare certification offerings that compete directly with HDAA.
- Australian Council on Healthcare Standards (ACHS): ACHS is the leading Australian healthcare accreditation body, providing accreditation against NSQHSS and related national standards. ACHS is HDAA's most direct competitor in the core healthcare accreditation space and the dominant accreditor for Australian hospitals and health services.
- LRQA Australia: LRQA (Lloyd's Register Quality Assurance) operates Australian certification services accredited by JAS-ANZ, providing ISO and healthcare-related certification. LRQA is a direct competitor to HDAA in healthcare quality management certification with strong global brand presence.
- Global-Mark Pty Ltd: Global-Mark is an Australian JAS-ANZ-accredited certification body offering ISO and sector-specific certification services. Global-Mark is a similar-sized Australian-focused certification body competing with HDAA across healthcare and human services standards.
- TÜV SÜD Australia: TÜV SÜD operates an Australian certification business accredited by JAS-ANZ, providing ISO certification and healthcare-related standards assessments. TÜV SÜD competes with HDAA across ISO 9001 and healthcare quality certifications with greater global brand recognition.
- BSI Group Australia: BSI Group operates in Australia as a JAS-ANZ-accredited certification body offering ISO and healthcare-related standards certification. BSI competes directly with HDAA across healthcare quality, ISO 9001, and scheme-based certifications, with greater global scale and resources.
Broad incumbents
- SGS Australia: SGS is one of the world's largest testing, inspection, and certification companies with Australian operations. SGS provides healthcare-related certification services as part of a much broader portfolio and competes with HDAA across ISO and quality management certifications.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
HDAA financial estimates
Financial estimateRevenue estimate
Valuation estimate
HDAA leadership team
Management profileNumber of profiles
Profiles1 record
HDAA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HDAA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HDAA
What does HDAA do?
HDAA is a certification and accreditation agency that conducts audits and assessments for health and human services organisations across Australia against regulatory and quality standards. It delivers NDIS certification and verification audits, National Safety and Quality Health Service Standards (NSQHSS) accreditation, National Standards for Mental Health Services, Human Services Quality Framework, Diagnostic Imaging Accreditation Scheme (DIAS) audits, dental practice accreditation, and ISO 9001:2015 certification, supported by its HDAA Client Gateway and onTrack platforms and a Technology Assisted Assessment methodology for remote auditing.
Is HDAA a public or private company?
HDAA is a private company. It is classified as corporate owned and is currently operating.
When was HDAA founded?
HDAA was founded in 2007. It employs 11 to 50 people.
Where is HDAA based?
HDAA is headquartered in Lakes Creek, Australia, in the Oceania region.
How does HDAA make money?
Six revenue lines are on record. NDIS Certification Audits are the primary driver. The others are NDIS Verification Audits, national Safety and Quality Standards Assessments, diagnostic Imaging Accreditation (DIAS), dental Practice Accreditation and ISO 9001 Certification.
Who are HDAA's main competitors?
Direct peers on record are DNV Healthcare, Intertek Australia, Australian Council on Healthcare Standards (ACHS), LRQA Australia, Global-Mark Pty Ltd, TÜV SÜD Australia and BSI Group Australia. SGS Australia is listed as a broad incumbent.
Does HDAA have an API?
No public API is recorded for HDAA.
What industry is HDAA in?
HDAA's product category is Health Accreditation Services. Its primary akta.pro industry code is HLACALAL, Quality, Peer Review & Compliance Tools (MQSA/ACR/QA), with a secondary code of BPAHAJAF, EHS Management Systems & ISO Consulting (ISO 14001/45001). Its NAICS code is 541380 and its SIC code is 8734.