Charlene Manor Extended Care Facility

What Charlene Manor Extended Care Facility does

Charlene Manor Extended Care Facility is a non-profit skilled nursing and rehabilitation facility located at 130 Colrain Road in Greenfield, Massachusetts, in continuous operation since 1987. The facility is part of the Integritus Healthcare system headquartered in Pittsfield, MA, and serves as a single-site SNF drawing residents from Franklin County, Hampshire County, and Worcester County in Massachusetts; Windham County, Vermont; and Cheshire County, New Hampshire.

The facility's service portfolio spans ten clinical offerings: complex cardiac care (including cardiopulmonary rehab for COPD, CHF, post-CABG, and arrhythmia management); orthopedic rehabilitation delivered seven days a week for post-surgical and post-fracture recovery; a state-designated Certified Dementia Special Care unit following the habilitation model for Alzheimer's and dementia; long-term care with 24/7 support; respite care for short stays; hospice and palliative care delivered through unnamed hospice partners; diabetes management; stroke recovery; neurological care for Parkinson's, MS, and ALS; and wound care with individualized treatment plans. The memory care unit's designation by the Massachusetts Department of Public Health is the facility's principal regulatory credential. The property includes fully furnished private and semi-private rooms, accessibility-equipped bathrooms, a beauty/barber shop, a state-of-the-art rehab gym, and free Wi-Fi/telephone.

Revenue is generated through direct patient care billed to Medicare, Medicaid, private insurance, and private pay, with pricing varying by room type, level of care, and payer source. Patient acquisition runs through physician referrals, hospital discharge planning from regional facilities (Baystate Franklin Medical Center, Baystate Rehabilitation Care, Valley Medical Group, Cooley Dickinson Hospital, Athol Hospital, Heywood Hospital, plus cross-border Vermont and New Hampshire hospitals), community outreach, and direct admissions via an in-house Admissions Department. Operational headcount falls in the 101–250 employee range. No funding rounds, M&A activity, leadership changes, or new product launches are documented in the available source material.

Name

Charlene Manor Extended Care Facility

Legal name

Charlene Manor Extended Care Facility

Website

https://charlenemanor.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Charlene Manor Extended Care Facility is a non-profit skilled nursing and rehabilitation facility in Greenfield, Massachusetts, operating since 1987 within the Integritus Healthcare system. It serves long-term, short-term rehab, memory care, hospice, and respite patients across five counties spanning Massachusetts, Vermont, and New Hampshire.

Ownership category

akta.pro rank

Product category

Skilled Nursing and Rehabilitation Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing and Residential Care Facilities (623), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro industry

PRIMARYHLADACAC

Memory Care Units within Skilled Nursing Facilities (SNF/Nursing Homes)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Memory Care (Dementia/Alzheimer’s) Communities

Keywords

• Skilled nursing care
• Long-term care
• Short-term rehabilitation
• Memory care services
• Hospice and palliative care

Headquarters

HQ city

Greenfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Revenue generated through direct patient care services including skilled nursing, long-term care, short-term rehabilitation, memory care, hospice, palliative care, and respite services. Payment received through Medicare, Medicaid, private insurance, and private pay arrangements.

Pricing tiers

Distribution channels1 record

Marketing channels3 records

Core offering

Charlene Manor Extended Care Facility provides skilled nursing, rehabilitation, and long-term care services at its Greenfield, Massachusetts facility. The facility offers complex cardiac care, orthopedic rehabilitation, certified memory care in a state-designated dementia special care unit, stroke recovery, neurological care, diabetes management, wound care, respite care, and hospice and palliative care for residents from Massachusetts, Vermont, and New Hampshire.

Product overview

Charlene Manor Extended Care Facility is a skilled nursing and rehabilitation center operating under the Integritus Healthcare network, offering a coordinated portfolio of clinical care services rather than a software product. The facility provides ten distinct healthcare services spanning rehabilitation (orthopedic, cardiac, stroke), chronic condition management (diabetes, neurological, memory care), and comfort-based care (hospice, palliative, respite). All services are delivered through an integrated care team model within a single facility, with specialized units (including a Certified Dementia Special Care unit) and on-site clinical staff supported by partner organizations for hospice care. The service portfolio is unified under the Charlene Manor brand and is accessible to residents and short-stay patients in Greenfield, MA, and the broader Franklin County, Hampshire County, and tri-state area.

Differentiator

Problem solved

Functional benefit

Products and services

• Complex Cardiac Care Cardiopulmonary rehabilitation program for COPD, congestive heart failure, and post-coronary bypass surgery recovery, including cardiac monitoring for arrhythmia management and heart failure treatment. Delivered to residents and short-stay patients of Charlene Manor Extended Care Facility in Greenfield, MA.
• Orthopedic Rehabilitation Post-surgical and post-hospital orthopedic rehabilitation program helping patients regain strength, mobility, and independence following fractures, joint surgery, knee or hip replacement, and degenerative joint diseases, with services available seven days a week at the Greenfield, MA facility.
• Hospice & Palliative Care Compassionate comfort-focused end-of-life care provided at Charlene Manor through partner hospice organizations, including coordination of specialized equipment, medication management, complimentary therapies, and support for loved ones.
• Certified Memory Care Specialized Alzheimer's and dementia care delivered in a Certified Dementia Special Care unit designated by the Massachusetts Department of Public Health, using the habilitation model to join each resident within their reality.
• Long-Term Care Around-the-clock residential care focused on improving quality of life for long-term residents who require continuous support, providing companionship to foster independence and encourage an active lifestyle at the Greenfield, MA facility.
• Respite Care Short-stay residential care for individuals recovering after a hospital stay or when primary caregivers are unavailable, with flexible durations from a couple of weeks to a month or longer at the Charlene Manor facility.
• Diabetes Management Clinical education and support program for diabetes management, including protocols for proper testing and monitoring to achieve successful patient outcomes, delivered by clinical staff at Charlene Manor.
• Stroke Recovery Personalized post-stroke rehabilitation services designed to optimize function, regain ability, minimize complications, and maximize recovery, delivered under the leadership of staff with post-stroke rehabilitation expertise at Charlene Manor.
• Neurological Care Person-centered neurological care for progressive conditions such as Parkinson's disease, multiple sclerosis (MS), and Lou Gehrig's disease (ALS), providing complex care capabilities to residents and patients at Charlene Manor.
• Medical Specializations & Wound Care Individualized treatment plans designed with healthcare professionals and visiting physicians to reduce hospital readmissions, along with wound care services including treatment, healing-progress monitoring, and care plan adjustments at Charlene Manor.

Quantifiable outcome

• Reduced readmissions through coordinated care with healthcare professionals and visiting physicians
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Baystate Franklin Medical CentercoreStrategic or Co-development PartnerPrimary regional hospital partner located within 10 minutes of Charlene Manor. Key referral source for post-acute care and rehabilitation services. Collaborative relationship for patient transitions between hospital and skilled nursing care.
• Baystate Rehabilitation CarecoreStrategic or Co-development PartnerOutpatient rehabilitation services partner within 10 minutes of the facility, providing continuity of care for patients transitioning from inpatient skilled nursing to outpatient rehabilitation.
• Valley Medical GroupcoreStrategic or Co-development PartnerLocal physician group practice within 10 minutes of Charlene Manor, providing primary care and specialty physician services with close coordination for resident care.
• Compassionate Hospice PartnersminorStrategic or Co-development PartnerUnnamed hospice partners that provide hospice and palliative care services at Charlene Manor, including coordination of specialized equipment and medications, complimentary therapies, and family support.

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Brookdale Senior Living: Large senior living operator offering assisted living, memory care, and continuing care retirement communities. Comparable in providing residential memory care services, though with a less clinical focus than Charlene Manor's skilled nursing model.
• Integritus Healthcare: Parent organization and multi-facility senior living and healthcare services network headquartered in Pittsfield, MA. Operates a portfolio of skilled nursing, assisted living, memory care, and home health assets across Massachusetts, making it the most directly comparable parent entity for understanding Charlene Manor's operating context.

Direct peers

• Genesis HealthCare: One of the largest skilled nursing facility operators in the U.S., providing short-stay post-acute rehab, long-term care, and specialty services including memory care. Directly comparable business model to Charlene Manor at greater scale, serving a similar Medicare/Medicaid-dominated resident population.
• American Health Partners: Operates skilled nursing and assisted living facilities with a focus on post-acute rehab and memory care across multiple states. Directly comparable in service portfolio and target resident population to Charlene Manor.
• Kindred Healthcare: Post-acute care services company operating skilled nursing facilities and rehabilitation services with strong emphasis on complex clinical care. Closely comparable in clinical complexity (cardiac, orthopedic, neuro rehab) and post-acute positioning to Charlene Manor.
• National HealthCare Corporation: Operator of skilled nursing facilities, assisted living communities, and home care programs across the eastern U.S. Closely comparable service mix (SNF, memory care, rehab, hospice) and regional operating model to Charlene Manor.
• The Ensign Group: National operator of skilled nursing and assisted living facilities with a strong focus on post-acute rehab and complex clinical services. Highly comparable to Charlene Manor's mix of skilled nursing, memory care, and rehabilitation offerings, with similar payer mix and multi-specialty clinical approach.

Others

• Ventas: Healthcare-focused REIT with a meaningful portfolio of senior housing and medical office assets. Comparable as an adjacent capital partner for SNF and senior care operators comparable to Charlene Manor's parent structure.
• Welltower: Healthcare real estate investment trust that owns significant senior housing and post-acute real estate, including SNF and assisted living properties. Comparable as an adjacent ecosystem participant whose capital structure decisions influence SNF operator economics similar to Charlene Manor's.

Regional players

• Baystate Health: Major regional hospital system in western Massachusetts and a documented referral partner for Charlene Manor. Comparable as the upstream discharge source whose post-acute strategy directly influences Charlene Manor's census and acuity mix.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CharleneExtendedCare
• LinkedInlinkedin.com/company/charlene-manor-extended-care

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charlene Manor Extended Care Facility