Concord Coach Lines
Concord Coach Lines is a privately held New England intercity motorcoach carrier, founded 1967, operating scheduled bus service connecting Maine and New Hampshire to Boston, Logan Airport, and New York City via 30+ stops and multiple subsidiary brands.
- Company typePrivate
- Founded1967
- HeadquartersConcord, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Concord Coach Lines does
Concord Coach Lines is a privately held intercity motorcoach carrier founded in 1967 and headquartered in Concord, New Hampshire. The company operates scheduled passenger bus service connecting communities across Maine and New Hampshire with Boston (South Station), Logan International Airport, and Midtown Manhattan via its premium Concord Coach Lines Plus service. Its route network spans 30+ stops from Berlin, NH through Portland, ME and extends south to New York City, with 15+ daily roundtrips to Boston and onward connections to 100+ nonstop Logan flights.
The core product is scheduled motorcoach transportation, supplemented by group travel booking, digital gift certificates, and student transportation programs coordinated with four Maine colleges (University of Maine Orono, Bates, Colby, Bowdoin). The Plus premium sub-brand differentiates via executive-style seating, complimentary snacks/beverages, free movies, Wi-Fi, and power outlets. The technology stack is conventional: a third-party Betterez booking platform, Google Analytics, Google Ads, and PCI-compliant payment processors. There is no native mobile app, no AI/ML capability, and no proprietary software moat beyond the Betterez integration. The firm operates three consumer-facing brands: the main Concord Coach Lines, Dartmouth Coach, and Boston Express.
The business model is straightforward transactional: ticket revenue per trip, sold direct-to-consumer via website, phone, terminals, and the Wanderu third-party channel. Pricing follows fixed one-way ($85 NYC) and round-trip ($170 NYC) fares with flexible ticket validity (90 days one-way, 180 days round-trip). Customer segments are diversified across airport travelers, NH-Maine-Boston commuters, college students, and leisure travelers. Strategic partnerships with Cyr Bus Line, Downeast Transportation, and West Bus Service extend regional coverage without fleet duplication. The company won Best Ground Travel Provider in the U.S. at the 2023 Wanderu Passengers' Choice Awards.
Concord Coach Lines firmographics
Firmographics- Name
- Concord Coach Lines
- Legal name
- Concord Coach Lines
- Website
- https://concordcoachlines.com
- Company type
- Private
- Founded year
- 1967
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Concord Coach Lines is a privately held New England intercity motorcoach carrier, founded 1967, operating scheduled bus service connecting Maine and New Hampshire to Boston, Logan Airport, and New York City via 30+ stops and multiple subsidiary brands.
- Ownership category
- akta.pro rank
Concord Coach Lines industry classification
Industry- Product category
- Intercity Bus Transportation
- NAICS
- Interurban and Rural Bus Transportation (485210), Interurban and Rural Bus Transportation (48521), Interurban and Rural Bus Transportation (4852), Charter Bus Industry (485510)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Scheduled Intercity Coach Operators (TLAFAFAA)
- akta.pro secondary industries
- Economy/Conventional Scheduled Intercity Bus Services (THAIADAE), National Intercity Coach Operators (Scheduled Network) (THAIADAA), Charter & Tour Coach Operators (TLAFAFAB), Bus Stations & Coach Terminals (THAIALAD)
Keywords
Where Concord Coach Lines is headquartered
LocationHeadquarters
- HQ city
- Concord
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Concord Coach Lines business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Passenger Ticket Sales: Sale of bus tickets for intercity transportation between Maine, New Hampshire, Boston, Logan Airport, and New York City. Tickets sold as one-way or round-trip with flexible expiration dates.
- Group Travel: Group travel bookings for multiple passengers with potentially discounted rates
- Gift Certificates: Sale of gift certificates for future travel, allowing customers to purchase tickets as gifts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Plus Service (NYC) - One-way |
| One time/ perpetual license | Pay-as-you-go | Plus Service (NYC) - Round-trip |
| One time/ perpetual license | Pay-as-you-go | Standard Service (Boston/Logan) |
| Other | One-time | Refund Fees |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Concord Coach Lines product offering
Product offeringCore offering
Concord Coach Lines operates scheduled intercity motorcoach service connecting more than 30 stops across Maine and New Hampshire with Boston (including South Station), Logan International Airport, and New York City. The core offering consists of the standard Concord Coach Lines service plus the premium Concord Coach Lines Plus service to NYC, with flexible one-way and round-trip ticketing valid for 90–180 days. Subsidiary brands Dartmouth Coach and Boston Express supplement the network.
Product overview
Concord Coach Lines is an intercity bus transportation company operating a network of scheduled coach bus routes connecting Maine and New Hampshire to Boston, Logan International Airport, and New York City. The core offering consists of Concord Coach Lines standard service with regular fares and amenities, and the premium Concord Coach Lines Plus sub-brand featuring executive-style seating with complimentary snacks, beverages, movies, Wi-Fi, and power outlets for NYC routes. The company also operates subsidiary brands including Dartmouth Coach and Boston Express. Additional services include group travel booking, gift certificates, and dedicated college service routes with student discounts. Tickets are flexible, valid for travel any day within 90 days (one-way) or 180 days (round-trip) from the first travel date.
Differentiator
Problem solved
Functional benefit
Brands
- Concord Coach Lines Plus: Premier express bus service offering luxury travel between Maine, New Hampshire and New York City with executive-style seating, complimentary snacks and beverages, free movies, power outlets, and Wi-Fi
Products and services
- Concord Coach Lines Scheduled Service Core intercity motorcoach service connecting Maine and New Hampshire to Boston, Logan International Airport, and New York City with 30+ stops and flexible ticketing valid 90 days one-way or 180 days round-trip from first travel date.
- Concord Coach Lines Plus Premier express sub-brand offering direct service between Maine/New Hampshire and Midtown Manhattan with executive-style seating, complimentary snacks and beverages, free movies, power outlets, and Wi-Fi. Reservation-only, with curbside drop-off in NYC.
- Dartmouth Coach Subsidiary brand providing bus service connecting the Dartmouth College area of New Hampshire to Boston and other destinations.
- Boston Express Subsidiary brand focused on Boston express bus service connections.
- Boston/Logan Airport Service Scheduled bus service connecting communities throughout Maine and New Hampshire with downtown Boston and each terminal at Logan International Airport, with flexible ticketing.
- New York City Service (Plus) Direct luxury bus service connecting Maine and New Hampshire to Midtown Manhattan, New York City via the Concord Coach Lines Plus premium experience; reservation-only with curbside drop-off.
- Maine Coastal Service Scheduled bus service along Maine's midcoast connecting communities such as Brunswick, Bath, Rockland, and Belfast with Portland, Boston, and Logan Airport.
- Group Travel Group travel booking service for organizations, schools, teams, and large parties requiring coordinated intercity transportation, with potential volume-based pricing.
- Gift Certificates Digital gift certificates available for purchase online that allow recipients to choose their own travel dates on Concord Coach Lines services.
- College Service Dedicated bus service coordinating with Maine colleges (Bates, Colby, UMaine Orono, Bowdoin) around the academic calendar, including a $5 Bowdoin student discount off round-trip tickets with college ID.
Quantifiable outcome
- Best Ground Travel Provider in the U.S. - 2023 Passengers' Choice Awards by Wanderu
- +2 more outcomes
Companies that use Concord Coach Lines
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles3 records
Concord Coach Lines technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
Concord Coach Lines partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor.
- Cyr Bus LineminorRelated bus service provider operating northern Maine routes. Concord Coach Lines publishes Cyr Bus Line service updates and cancelation notices on their website, suggesting a cooperative or affiliated relationship for through-ticketing or route coordination.
- Downeast TransportationminorBus service provider for Downeast Maine region. No service on Thanksgiving Day per company notice, indicating coordination of regional service coverage.
- West Bus ServiceminorBus service operating western Maine routes. Service cancelations published on Concord Coach Lines website, suggesting coordination or shared informational platform.
- WanderuminorTravel booking platform that lists Concord Coach Lines tickets and awarded the company Best Ground Travel Provider in the U.S. in 2023 Passengers' Choice Awards, providing marketing visibility and additional booking channel.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Concord Coach Lines competitors and assessment
Company assessmentEmerging players
- OurBus: Technology-focused intercity bus marketplace operating Northeast routes including to/from NYC, an emerging competitor for the same long-distance passenger base.
- Vamoose Bus: Premium intercity bus operator on the NYC-DC corridor with amenity-focused service, comparable to Concord Coach's Plus premium positioning.
Regional players
- Academy Bus: Northeast motorcoach operator offering scheduled commuter and charter service concentrated in NJ/NY, comparable business model in an adjacent territory.
- Trailways of New York: Regional scheduled intercity coach operator serving New York State corridors into NYC, comparable in model but primarily covering a different territory.
- Cyr Bus Line: Northern Maine scheduled bus operator that coordinates/interlines with Concord Coach, comparable regional coach service in an adjacent Maine territory.
Broad incumbents
- FlixBus: Large multinational intercity bus network with aggressive US expansion in the Northeast, overlapping Concord Coach's core corridors with a scaled, tech-driven booking platform.
- Greyhound Lines: National scheduled intercity bus carrier serving broad US routes including New England and NYC, an established incumbent overlapping Concord Coach's core service.
Direct peers
- Megabus (Coach USA): Low-cost scheduled intercity express bus operator serving Boston-NYC and Northeast routes, competing on the same long-haul corridors as Concord Coach's NYC service.
- C&J Bus Lines: New Hampshire/Maine-based scheduled intercity bus operator connecting the Seacoast region to Boston, Logan Airport, and NYC, competing directly in the same geographic corridors.
- Peter Pan Bus Lines: Family-owned New England-based intercity coach operator serving Boston, NYC, and the Northeast corridor with scheduled service, directly overlapping Concord Coach's routes and customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Concord Coach Lines social profiles
Digital presenceConcord Coach Lines financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concord Coach Lines leadership team
Management profileNumber of profiles
Concord Coach Lines funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concord Coach Lines M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concord Coach Lines
What does Concord Coach Lines do?
Concord Coach Lines operates scheduled intercity motorcoach service connecting more than 30 stops across Maine and New Hampshire with Boston (including South Station), Logan International Airport, and New York City. The core offering consists of the standard Concord Coach Lines service plus the premium Concord Coach Lines Plus service to NYC, with flexible one-way and round-trip ticketing valid for 90–180 days. Subsidiary brands Dartmouth Coach and Boston Express supplement the network.
Is Concord Coach Lines a public or private company?
Concord Coach Lines is a private company. It is classified as unknown and is currently operating.
When was Concord Coach Lines founded?
Concord Coach Lines was founded in 1967. It employs 51 to 100 people.
Where is Concord Coach Lines based?
Concord Coach Lines is headquartered in Concord, United States, in the North America region.
How does Concord Coach Lines make money?
Three revenue lines are on record. Passenger Ticket Sales are the primary driver. The others are group Travel and gift Certificates.
Who are Concord Coach Lines's main competitors?
Emerging players on record are OurBus and Vamoose Bus. Regional players are Academy Bus, Trailways of New York and Cyr Bus Line. Broad incumbents are FlixBus and Greyhound Lines. Direct peers are Megabus (Coach USA), C&J Bus Lines and Peter Pan Bus Lines.
Does Concord Coach Lines have an API?
No public API is recorded for Concord Coach Lines.
What industry is Concord Coach Lines in?
Concord Coach Lines's product category is Intercity Bus Transportation. Its primary akta.pro industry code is TLAFAFAA, Scheduled Intercity Coach Operators, with a secondary code of THAIADAE, Economy/Conventional Scheduled Intercity Bus Services. Its NAICS code is 485210 and its SIC code is 4100.