One Manchester

What One Manchester does

One Manchester Limited is a Charitable Community Benefit Society (FCA Firm Reg 843226) and Registered Social Housing Provider (RSH Reg 4808) that owns and manages over 12,000 homes — comprising 7,124 houses, 5,531 apartments/flats, 86 bungalows, 17 high-rise buildings and ancillary assets — across central, south and east Manchester. Its product set spans affordable Social Housing, Market Rent, Rent to Buy, Shared Ownership, Independent Living Communities, Rightsizing, leasehold management, and an in-house Repairs Service with defined response categories (24-hour emergency through 90-working-day planned). Underpinning the operating model is a modernised Customer Portal for online self-service (repairs booking, rent payment, transaction viewing, photo uploads, repair tracking), supplemented by a website-wide webchat, a contact centre (0330 355 1000), two physical Neighbourhood Hubs (Clayton Beacon Centre and Gorton Hub), an annual programme of nine community events, and a Digital Lending Library lending laptops for three months. The company also operates heat networks at sites including Abbey Court and Erneley Close, with Ofgem regulation incoming from January 2026.

Revenue mechanics are dominated by recurring rent (social, market and intermediate), supplemented by service charges, leasehold management fees, Shared Ownership and Right to Buy disposals, and a small commercial activities stream. Distribution is direct-to-consumer: customers are reached through the portal, contact centre, webchat, hubs, community events, Tenancy Experience home visits, and bi-monthly neighbourhood inspections. The organisation is governed by a Board chaired by Yashar Turgut, led by CEO Nicole Kershaw, and operates through three wholly-owned subsidiaries — One Manchester Treasury Limited, One Manchester Property Limited, and One Manchester Developments Limited — supporting treasury, property holding and development activity respectively.

Strategically, One Manchester is positioning around (i) Building Safety Act 2022 compliance for its 17 high-rise blocks, (ii) preparation for Ofgem heat network regulation, (iii) community-driven engagement through six Customer Voice Panels plus a Customer Scrutiny Panel, and (iv) capital partnerships including a £637,000 HNES award for heat network upgrades benefiting 104 customers. Partnerships with Manchester City Council, Slave-Free Alliance, Anthony Collins Solicitors, Altair and IFF Research support neighbourhood management, anti-slavery governance, legal assurance, scrutiny training and Tenant Satisfaction Measure surveying respectively.

Name

One Manchester

Legal name

One Manchester Limited

Website

https://onemanchester.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

One Manchester is a Charitable Community Benefit Society and Registered Social Housing Provider that owns and manages over 12,000 homes across central, south and east Manchester, offering social housing, market rent, shared ownership and supported living alongside repairs, financial inclusion and community engagement services for residents.

Ownership category

akta.pro rank

Product category

Social Housing Services

NAICS

Lessors of Residential Buildings and Dwellings (531110), Services to Buildings and Dwellings (5617), Steam and Air-Conditioning Supply (221330), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Affordable & Public Housing Asset Management (BPAJAMAI)

akta.pro secondary industries

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD), Senior & Assisted Living Residential Property Management (BPAJAFAE), Senior Living Property Management (BPAJAGAI)

Keywords

• Social housing services
• Affordable rental housing
• Shared ownership homes
• Independent living schemes
• Community housing provider

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Social Housing Rents: Recurring rental income from over 12,000 homes across central, south and east Manchester, including houses, bungalows, apartments/flats and high-rise buildings. Rents are charged to social housing tenants.
2. Service Charges: Charges levied to tenants and leaseholders for communal services, grounds maintenance, and other building-related services. One Manchester has a Service Charges Panel for customer feedback on service delivery.
3. Market Rent: Rental income from market-rent properties offered alongside social housing options.
4. Rent to Buy: Intermediate housing product allowing customers to rent a property with the option to purchase a share later, combining rental income with eventual equity sale potential.
5. Shared Ownership: Sales of shares in properties to buyers who can purchase between 25% and 75% of the property value, with the option to staircase to full ownership.
6. Right to Buy / Rightsizing: Home ownership opportunities and property exchanges through Mutual Exchange programme.
7. Leasehold Management: Management fees and recharges to leaseholders for services, maintenance, and building management.
8. Commercial Activities: Non-social housing activities run with approach of maximising returns commensurate with risks, including commercial margins on certain activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

One Manchester owns and manages over 12,000 homes across central, south and east Manchester, providing affordable rented housing (Social Housing, Market Rent), intermediate ownership products (Rent to Buy, Shared Ownership), and Independent Living Communities for older and vulnerable residents. The organisation delivers a Repairs Service with defined response categories, a Customer Portal for online self-service transactions, and wraparound support including Financial Inclusion, Employment and Skills, Digital Lending Library, and Customer Voice Panels. Heat Network Services supply central heating and hot water to multiple properties with Ofgem-regulated protections.

Product overview

One Manchester is a social housing provider offering a diverse portfolio of housing services across central, south and east Manchester. The core offering includes Social Housing, Rent to Buy, Market Rent, Shared Ownership, and Independent Living Communities. Digital services are delivered through the Customer Portal, which enables online repair booking, rent payment, and transaction management. Physical service delivery is supported by Neighbourhood Hubs providing face-to-face advice. Additional services include a Repairs Service (with defined response categories), Financial Inclusion support, Employment and Skills services, Digital Lending Library, Customer Voice Panels for participatory governance, and Heat Network Services regulated by Ofgem. The company manages over 12,000 homes and provides community support including neighbourhood clean-ups, summer events, and digital skills training.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Housing Traditional rented housing provided at affordable rates for eligible customers in central, south and east Manchester. Includes houses, bungalows, apartments/flats and high-rise buildings across the One Manchester portfolio of over 12,000 homes.
• Rent to Buy Rental housing option allowing tenants to rent a property initially with the opportunity to purchase a share (typically 25-75%) of the property later, combining rental income with eventual equity sale potential.
• Market Rent Properties rented at market rates for customers not eligible for social housing, offering flexibility and higher-specification rental options from a community-focused landlord.
• Shared Ownership Home ownership scheme allowing customers to purchase a share (between 25% and 75%) of a property value with rent paid on the remaining share, and the option to staircase to full ownership over time.
• Independent Living Communities Specialist housing designed for older or vulnerable customers requiring additional support and community access, with communal areas and independent living services.
• Repairs Service Responsive maintenance and repair service for tenants with defined response categories: emergency (24-hour response), significant (5 working days), urgent (10 working days), routine (45 working days), and planned repairs (90 working days). Bookable online via Customer Portal.
• Customer Portal Online self-service portal enabling customers to book, reschedule and cancel repairs, pay rent, view transactions, update marketing preferences, and raise issues. Includes multiple repair reporting, photo uploads, repair order tracking, and downloadable transaction statements with payment filtering.
• Heat Network Services Central heating and hot water supply serving multiple properties from one source, with Ofgem-regulated protections and Priority Services Register for vulnerable customers. Includes modern Building Management Systems, Heat Interface Units, and insulation improvements.
• Financial Inclusion Services Support services helping customers with benefits applications, budgeting advice, Universal Credit claims, and Housing Benefit assistance to address financial vulnerability.
• Employment and Skills Service Career guidance, training opportunities, and employment support including sector-specific events and connections to local employers.
• Digital Lending Library Laptop lending programme allowing customers to borrow devices for three months to improve digital access and skills. Referrals managed through Neighbourhood Officers.
• Customer Voice Panels Structured customer involvement programme including High Rise Panel, Quality Homes Panel, Service Charges Panel, Communications Panel, Procurement Panel, and Customer Improvement Panel, enabling customers to shape services and policies.

Quantifiable outcome

• Heat network upgrades benefiting 104 customers through £637,000 government funding
• +3 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles6 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered minor and core.

• IFF ResearchminorOthers · 25 June 2025IFF Research is a research company that contacts approximately 200 One Manchester customers monthly to conduct Tenant Satisfaction Measure surveys on behalf of the organisation. Survey calls come from 0752 063 7460 and emails from [email protected].
• Manchester City CouncilcoreStrategic or Co-development Partner · 1 January 2025Key local authority partner for neighbourhood management, highways, waste and recycling, and abandoned vehicles. Manchester City Council has responsibility for adapted roads and works with One Manchester on neighbourhood and community standards. The council also handles Universal Credit and benefits administration.
• Ofgem (Heat Network Regulator)coreOthers · 1 January 2025Ofgem is the regulatory body overseeing heat network providers from January 2026, bringing heat networks in line with gas and electricity supplier regulations. Heat network customers can access the Energy Ombudsman through Ofgem for complaint resolution.
• Anthony Collins SolicitorsminorImplementation/ SI/ Consulting Partner · 25 September 2024Legal advisors who have reviewed One Manchester policies including the Green Space and Communal Buildings Policy and Repairs and Maintenance Policy, providing legal advice to ensure compliance with Consumer Standards and regulatory requirements.
• AltairminorImplementation/ SI/ Consulting Partner · 1 January 2024Specialist independent organisation that provided intensive training to the Customer Scrutiny Panel, helping customers develop skills for governance and scrutiny activities.
• Slave-Free Alliance (SFA)coreStrategic or Co-development Partner · 1 January 2022Slave-Free Alliance is a social enterprise initiated by the anti-slavery charity Hope for Justice that has worked with One Manchester for two years to identify best practice and areas for improvement within operations and external supply chain. SFA helped develop an anti-slavery action plan roadmap for 2024-2026 and delivered executive briefings to equip leadership with knowledge for anti-slavery governance.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Home Group: UK-wide housing association providing social and affordable rent, supported housing, and shared ownership. Comparable scale and product mix with national operating footprint.
• L&Q: Major London and South East-focused housing association with extensive social rent and shared ownership portfolios. Comparable product model though primarily operating outside Manchester.
• Sovereign Housing Association: Large UK housing association with social rent, shared ownership, and market rent offerings. Comparable product set with similar governance and regulatory framework, though operating across southern England.
• Clarion Housing: Largest UK housing association managing over 125,000 homes with a full spectrum of affordable and shared ownership products. Comparable product architecture though far larger scale and national footprint.
• Riverside Housing: One of the UK's largest housing associations operating across multiple regions with social rent, market rent, and supported housing. Comparable business model and product range, though at materially larger scale and broader geographic footprint.

Direct peers

• Irwell Valley Homes: Registered Provider in Greater Manchester offering social and affordable rent, shared ownership, and supported housing. Directly comparable in scale, product offering, and regulatory framework.
• Mosscare St Vincent's: Manchester-based housing association offering social housing, supported living, and shared ownership across central and south Manchester. Directly comparable operating geography, customer base, and product mix to One Manchester.
• Wythenshawe Community Housing Group: Registered Provider operating in south Manchester with comparable social housing, shared ownership, and supported housing products. Direct geographic competitor serving overlapping tenant demographics in Manchester with similar scale and regulatory positioning.

Emerging players

• Anchor Hanover: UK's largest specialist provider of housing and care for older people, including independent living and assisted living. Comparable Independent Living Communities offering, with overlap in elderly housing segment though Anchor is sector-specialist.

Regional players

• Manchester City Council (Housing Services): Local authority partner providing neighbourhood management, highways, waste services, and benefits administration in One Manchester's operating geography. Comparable regional housing ecosystem participant though operating model differs (council vs. RP).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/onemcr
• YouTubeyoutube.com/channel/UC-s_hQ97dhWaqNebCbAaRpQ
• Facebookfacebook.com/onemanchestercommunitypage
• LinkedInlinkedin.com/company/one-manchester-housing-group
• Instagraminstagram.com/one_manchester

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Manchester