Agjencia Kombëtare e Shoqërisë së Informacionit

What Agjencia Kombëtare e Shoqërisë së Informacionit does

Agjencia Kombëtare e Shoqërisë së Informacionit (AKSHI) is Albania's national e-governance agency, established in 2014 by the Council of Ministers (VKM Nr. 703/2014) and reorganized in 2017, operating under the Ministry of Infrastructure and the oversight of the Electronic Governance framework (Law Nr. 43/2023). It is a state-owned public administrative institution — funded through the Albanian state budget and donor programs — with 101-250 employees headquartered in Tirana. Its mission is the digitalization of public administration and the consolidation of central government IT infrastructure.

AKSHI operates a portfolio of interconnected platforms: the e-Albania unified government portal (offering 600+ electronic services to citizens and businesses, used by 2.8 million Albanians and processing 200+ million transactions), the GOVnet secure network connecting 220 government institutions, the Government DataCenter hosting 380 government web pages, the Government Interoperability Platform connecting 30 state electronic systems, PKI-based electronic signature and fiscal digitalization services, and a CSIRT function providing cybersecurity monitoring and incident response. Sub-brands and adjacent programs include TechSpace (innovation hub), the GovTech program for municipal digitization (with World Bank support), OneDrive-based government cloud storage, and the Digital Agenda 2022-2026 strategic framework covering AI, cybersecurity, and digital skills. Recent product launches include e-Albania 2.0 (May 2026), the ChatGPT-voice virtual assistant (2023), and the electronic State Matura Diploma (2024).

The agency's revenue model is non-commercial: services to citizens and businesses are provided free of charge, with operating funds drawn from the state budget and supplemented by EU (Digital Europe Programme, "Economy and Digital Society 2024-2027"), World Bank (GovTech), NATO (Locked Shields cooperation), and bilateral partnerships (Microsoft, FBI/US Department of State following the July 2022 cyberattack). Its customer base is structurally two-sided: Albanian citizens and businesses consume services through e-Albania, while ministries, agencies, and municipalities consume infrastructure (GOVnet, DataCenter, interoperability, PKI, CSIRT) on the supply side. The agency's strategic posture is codified in the Digital Agenda 2022-2026 with explicit AI, cybersecurity, and digital-skills workstreams.

Name

Agjencia Kombëtare e Shoqërisë së Informacionit

Legal name

Agjencia Kombëtare e Shoqërisë së Informacionit

Website

https://akshi.gov.al

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

AKSHI is Albania's national e-governance agency, operating the e-Albania portal (600+ services for 2.8M users), the GOVnet secure network serving 220 institutions, the Government DataCenter, and the Interoperability Platform connecting 30 state systems, funded by the state budget.

Ownership category

akta.pro rank

Product category

Government Digital Services / E-Governance Infrastructure

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro industry

PRIMARYBPAIAAAE

Government Digital Service & eGovernment (Service Delivery, IDs, Portals)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAKAGAH

Security Management Platforms Integration (PSIM/SOC, Command & Control)

Business & Public Services/Security & Investigations Services/Electronic Security Systems Integration (CCTV, Access Control)

SECONDARYBPAIAAAH

Public Communications, Transparency & Open Government

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAIAOAH

Data Protection, Privacy & Cybersecurity Regulators

Business & Public Services/Public Sector & Government Administration/Regulatory Agencies & Licensing (Cross-sector)

Keywords

• E-governance services
• Government digital infrastructure
• Electronic signature services
• Public sector cybersecurity
• Government interoperability platform

Headquarters

HQ city

Tirana

HQ country

Albania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Budget Funding: AKSHI is a government agency funded through the state budget. The agency operates as part of the Albanian government's digital transformation initiative, with funding allocated through national programs including Digital Agenda 2022-2026.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

AKSHI operates Albania's national e-governance infrastructure, providing centralized government IT services including the e-Albania unified portal with 600+ electronic public services for citizens and businesses, the GOVnet secure network connecting 220 government institutions, the Government DataCenter hosting 380 government web pages, the Government Interoperability Platform enabling data exchange across 30 state electronic systems, PKI electronic signature services, and CSIRT cybersecurity operations. The agency is the sole mandated state entity for setting ICT standards and managing Albania's digital public services infrastructure.

Product overview

Agjencia Kombëtare e Shoqërisë së Informacionit (AKSHI) operates as Albania's central e-governance agency managing a comprehensive digital government infrastructure. The portfolio centers on the e-Albania unified portal (600+ electronic services), supported by GOVnet (220 connected institutions), the Government DataCenter (380 hosted pages), and the Government Interoperability Platform (30 integrated systems). Core security offerings include PKI-based electronic signature services and CSIRT cybersecurity operations. The ecosystem extends through TechSpace innovation hub, the GovTech program for municipal digitization, and the Digital Agenda 2022-2026 strategic framework. The architecture is platform-plus-modules: the e-Albania portal serves as the primary citizen-facing interface, while GOVnet and the DataCenter provide the underlying infrastructure layer, with specialized services (electronic signatures, OneDrive, cybersecurity) as distinct modules.

Differentiator

Problem solved

Functional benefit

Brands

• e-Albania: The unique government portal providing electronic public services to citizens and businesses
• GOVnet
• DataCenter-i Qeveritar
• Platforma Qeveritare e Ndërveprimit
• TechSpace
• Agjenda Digjitale Shqipëri 2022-2026

Products and services

• e-Albania The unified government services portal providing 600+ electronic public services to Albanian citizens and businesses, enabling applications, document generation, and electronic payments for services such as passport applications, business registration, tax filings, and certificates.
• GOVnet Secure government network enabling encrypted communications and internet access for 220 government institutions across Albania, providing the connectivity backbone for centralized e-governance operations.
• DataCenter-i Qeveritar (Government DataCenter) Government Data Center providing modern services and virtual resources for all state institutions, hosting 380 government web pages and supporting centralized IT operations for the Albanian public administration.
• Platforma Qeveritare e Ndërveprimit (Government Interoperability Platform) Government Interoperability Platform enabling 30 electronic state systems to communicate and share data in real time, supporting seamless data exchange and supporting over 200 million transactions across Albanian government systems.
• PKI (Nënshkrimi Elektronik / Electronic Signature) Public Key Infrastructure providing electronic signature certificates and services for public administration, private entities, and fiscal digitalization, enabling secure digital transactions including fiscal certificates for businesses.
• CSIRT (Computer Security Incident Response Team) Computer Security Incident Response Team providing cybersecurity monitoring, threat detection, and incident response for government systems and e-Gov infrastructure across Albania's public administration.
• Virtual Assistant with Chat-GPT Voice Module AI-powered virtual assistant with Chat-GPT voice module deployed on the e-Albania portal, helping citizens and businesses navigate electronic services through real-time conversational AI interactions.
• Electronic Diploma of State Matura Electronic State Matura Diploma delivered automatically to graduates' personal e-Albania accounts with electronic seal, enabling Albanian graduates to receive their diploma fully electronically for the first time.
• Shërbimi OneDrive (Government OneDrive Service) Centralized government cloud storage service provided to government institutions for document management and collaboration across the Albanian public administration.
• Programi GovTech Program improving local government service digitization through re-engineering and digitalization of municipal services, implemented with World Bank support to expand e-governance to local government levels.

Quantifiable outcome

• 95% of public services available online
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• NATOcoreStrategic or Co-development Partner · 4 May 2026Albania participates annually in NATO's Locked Shields cyber defense exercise. AKSHI is part of Albania's representative team for this premier cybersecurity exercise, enhancing national cyber defense capabilities.
• United Nations (UN)coreStrategic or Co-development Partner · 5 March 2024AKSHI participates in the UN Working Group on Security and Use of Information and Communication Technology 2021-2025, established by the UN General Assembly. Albania contributes to international cybersecurity discussions and standards development.
• European UnioncoreStrategic or Co-development Partner · 29 August 2023Albania participates in EU Digital Europe Programme with competitive project proposals. EU funds support Albania's digital transformation under the Digital Agenda 2022-2026 and the 'Economy and Digital Society 2024-2027' program. Monitoring committee confirms Albania's progress.
• Digital Europe ProgrammecoreStrategic or Co-development Partner · 1 January 2023The Digital Europe Programme has opened application calls where Albania can apply with competitive projects from both public and private sectors to access EU digital transformation funding.
• MicrosoftcoreTechnology or Integration · 1 January 2022Microsoft provided support to Albania following the July 2022 cyberattack. The company assisted with cybersecurity response, system recovery, and continues to provide training for AKSHI staff on incident response, vulnerability management, and threat hunting.
• FBI / US Department of StatecoreStrategic or Co-development Partner · 1 January 2022The US Department of State, through FBI expertise, provided assistance to Albania in the immediate aftermath of the July 2022 cyberattack, helping with investigation and response.
• World BankcoreStrategic or Co-development Partner · 1 January 2022AKSHI works intensively with the World Bank on the GovTech program (Rritja e barazisë në përdorimin e shërbimeve publike me standard të lartë përmes teknologjive në qeverisje), focused on improving e-Albania platform and digital government services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Denmark Digitaliseringsstyrelsen: Denmark's Agency for Digitisation, responsible for cross-government digital strategy, NemID/MitID digital identity, and shared infrastructure. Closely comparable in mandate and central role in delivering national digital public services.
• Lithuania Information Society Development Committee: Lithuania's central e-government policy and coordination body, overseeing cross-government digital services and interoperability. Comparable in mission and small-country e-government delivery model.
• UK Government Digital Service (GDS): UK's central unit for digital government transformation, including the single gov.uk portal, identity assurance, and shared platforms. Comparable as a national e-government service operator with strong interoperability focus.
• Digital Dubai: Dubai's government entity driving digital transformation and smart-city services, operating a unified government services portal. Comparable mission and architecture (single citizen portal, central digital identity, shared infrastructure).
• Estonian Information System Authority (RIA): Estonia's central government agency responsible for state information systems, cybersecurity (CERT-EE), and e-government infrastructure. Closely comparable to AKSHI as a national-level e-gov operator managing secure government networks, data exchange platforms, and citizen-facing digital services.
• Government Technology Agency (GovTech) of Singapore: Singapore's central digital government agency building citizen-facing services and shared infrastructure. Highly comparable in mandate (central e-gov build, common platforms, AI adoption) though operating at far greater scale and maturity.
• Kosovo Agency for Information Society: Kosovo's national agency for the information society, operating e-government services similar to Albania's e-Albania. The closest peer by mandate, geography, language, and scale, even sharing the 'AKSHI' acronym.
• Israel National Digital Authority: Israel's government authority for digital transformation and e-government services, with a focus on cross-agency digital identity and shared platforms. Comparable as a centralized digital government delivery agency.

Broad incumbents

• Microsoft (Public Sector / Azure Government): Major incumbent cloud, identity, and AI infrastructure provider to AKSHI; partner after the 2022 cyberattack. Not a peer in mandate but the dominant platform supplier whose technology stack underpins the e-Albania 2.0 modernization.
• Accenture Public Service / Government Industry: Global systems integrator delivering large-scale e-government and digital identity programs. Comparable as a builder of citizen-facing portals and shared government platforms, but operating as a private commercial vendor rather than a state agency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/akshi_nais
• Facebookfacebook.com/akshialbania
• LinkedInlinkedin.com/company/national-agency-of-information-society

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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