Itmsuite
- Company typePrivate
- Founded2003
- HeadquartersSeregno, Italy
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Itmsuite firmographics
Firmographics- Name
- Itmsuite
- Legal name
- itmSUITE Srl
- Website
- https://itmsuite.eu
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where Itmsuite is headquartered
LocationHeadquarters
- HQ city
- Seregno
- HQ country
- Italy
- HQ region
- Europe
Offices3 records
Markets served
Itmsuite business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Software Licensing (On-Premise): Traditional software license model for on-premise deployment with ADV (Advantage) service for updates and maintenance.
- SaaS Subscription (itmCLOUD): Software-as-a-Service subscription model with modular pricing including functional modules, user licenses (Administrator, Service Provider Users, Final Users), and configuration items.
- Professional Services: Implementation, training, and consulting services including ADV (updates), CIM (Committed Incident Management), VDM (Version Delivery Management), SRM (Service Request Management), EVO (Evolution maintenance), and CEM (Client Environment Management).
- Pre-configured Processes: One-time purchase of pre-configured process cartridges (Incident Management, Request Fulfilment, Change Management, Problem Management) aligned with ISO/IEC 20000.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SM - Service Desk and Workflow Management Module |
| Per seat | Monthly | Administrator User |
| Per seat | Monthly | Service Provider Users (SPU) - 1 user |
| Per seat | Monthly | Service Provider Users (SPU) - 5 users package |
| Per seat | Monthly | Service Provider Users (SPU) - 10 users package |
| Per seat | Monthly | Service Provider Users (SPU) - 50 users package |
| Per seat | Monthly | Service Provider Users (SPU) - 100 users package |
| Per seat | Monthly | Service Provider Users (SPU) - 300 users package |
| Per seat | Monthly | Final Users (FU) - 5 users package |
| Per seat | Monthly | Final Users (FU) - 10 users package |
| Per seat | Monthly | Final Users (FU) - 50 users package |
| Per seat | Monthly | Final Users (FU) - 100 users package |
| Per seat | Monthly | Final Users (FU) - 500 users package |
| Per seat | Monthly | Final Users (FU) - 1000 users package |
| Subscription | Monthly | Configuration Items (CIs) - 100 package |
| Subscription | Monthly | Configuration Items (CIs) - 500 package |
| Subscription | Monthly | Configuration Items (CIs) - 1000 package |
| Subscription | Monthly | Configuration Items (CIs) - 5000 package |
| Subscription | Monthly | Configuration Items (CIs) - 10000 package |
| One time/ perpetual license | Pay-as-you-go | Pre-configured Process: Incident Management ISO/IEC 20000 |
| Subscription | Monthly | Additional workflow transitions for Final Users - 5 package |
| Subscription | Monthly | Additional workflow transitions for Final Users - 10 package |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
Itmsuite product offering
Product offeringCore offering
itmSUITE is a modular IT Service Management and business transformation platform, available on-premise (itmSUITE®) or as SaaS (itmCLOUD®), composed of integrated modules for Service Desk, Project & Portfolio Management, Financial Management, Configuration Management, and IT Governance. The platform is built on J2EE and .NET and differentiated by a codeless customization philosophy, pre-configured ITIL/ISO 20000-aligned process cartridges, a real-time Objective Calculator KPI engine, and a Discovery Engine for automated infrastructure mapping. Specialized sub-brands—TrainingNow, Privacy-Now, and EasyBoards—extend the platform to training management, GDPR compliance, and business intelligence respectively.
Product overview
Itmsuite offers itmSUITE® as the core on-premise platform and itmCLOUD® as its SaaS/cloud counterpart, providing an integrated suite for IT service management and business transformation. The platform uses a modular architecture combining core modules (SM-Service Desk, PM-Project/Portfolio Management, CMS-Configuration Management) with complementary add-on modules (FM-Financial Management, OCE-Service Level Management, EEM-External Event Management, ASM-Asset Management, REP-Reporting, AI-Artificial Intelligence, VM-Visual Management, Discovery Engine, Mobile Services). Additional specialized solutions include TrainingNow® for training organizations, Privacy-Now for GDPR compliance, and EasyBoards for business intelligence. All modules support codeless configuration, workflow automation, and alignment with ITIL, ISO/IEC 20000, PRINCE2, and COBIT best practices.
Differentiator
Problem solved
Functional benefit
Brands
- TrainingNow: Industry-specific training and education management platform powered by itmSUITE, covering the entire training lifecycle from customer interaction to certification and post-course follow-up.
- Privacy-Now
- EasyBoards
Products and services
- itmSUITE® (On-Premise) Modular on-premise platform for IT service management and business transformation management, allowing organizations to manage ITSM processes (incident, problem, change, request), project and portfolio management, financial management, and workflow automation through configurable modules without coding. Targeted at enterprise IT departments, MSPs, and government organizations needing integrated IT governance.
- itmCLOUD® (SaaS) SaaS/cloud version of the itmSUITE suite offered as a subscription service with multi-tenant deployment. Provides the same integrated service management and business transformation capabilities as the on-premise version with modular pricing for functional modules, user licenses (Administrator, Service Provider Users, Final Users), and configuration items. ISO/IEC 20000 Ready.
- TrainingNow® Industry-specific training and education management platform powered by itmSUITE, covering the entire training lifecycle from customer interaction to certification and post-course follow-up. Designed for commercial training companies, corporate academies, certification bodies, and higher education institutions, with capabilities for course catalog management, scheduling, e-learning, examination, certificates, digital badges, learner portals, trainer portals, and partner portals.
- Privacy-Now Privacy management solution built on itmSUITE for GDPR compliance, privacy impact assessments, and data protection management, targeting organizations that need to operationalize privacy regulation requirements.
- EasyBoards Business intelligence and dashboard visualization platform built on itmSUITE technology, enabling organizations to create, distribute, and use dashboards for business decision-making and operational visibility.
Quantifiable outcome
- Reduction in Incident Management automation times
- +9 more outcomes
Companies that use Itmsuite
Customer profileSegments5 records
Ideal customer profiles4 records
Itmsuite technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability1 record
Feature9 records
Itmsuite partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- iGROUP - Innovative Group (Parent Company)coreParent company group including iSYS (itmSUITE developer), iCONS (Innovative Consulting for advisory services and training), and other entities. Maxime Sottini serves as CEO of iCONS while strategic leader of iSYS. The group specializes in IT Governance, IT Service Management, and Portfolio/Programme/Project Management best practices.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Itmsuite competitors and assessment
Company assessmentMarket position
Weaknesses3 records
Competitive moat4 records
Customer concentration
Itmsuite social profiles
Digital presenceItmsuite compliance and trust
Trust signalCompliance1 record
Itmsuite financial estimates
Financial estimateRevenue estimate
Valuation estimate
Itmsuite leadership team
Management profileNumber of profiles
Profiles2 records
Itmsuite funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Itmsuite M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Itmsuite
What does Itmsuite do?
itmSUITE is a modular IT Service Management and business transformation platform, available on-premise (itmSUITE®) or as SaaS (itmCLOUD®), composed of integrated modules for Service Desk, Project & Portfolio Management, Financial Management, Configuration Management, and IT Governance. The platform is built on J2EE and .NET and differentiated by a codeless customization philosophy, pre-configured ITIL/ISO 20000-aligned process cartridges, a real-time Objective Calculator KPI engine, and a Discovery Engine for automated infrastructure mapping. Specialized sub-brands—TrainingNow, Privacy-Now, and EasyBoards—extend the platform to training management, GDPR compliance, and business intelligence respectively.
Is Itmsuite a public or private company?
Itmsuite is a private company. It is classified as corporate owned and is currently operating.
When was Itmsuite founded?
Itmsuite was founded in 2003. It employs 11 to 50 people.
Where is Itmsuite based?
Itmsuite is headquartered in Seregno, Italy, in the Europe region.
How does Itmsuite make money?
Four revenue lines are on record. Software Licensing (On-Premise) is the primary driver. The others are saaS Subscription (itmCLOUD), professional Services and pre-configured Processes.
Does Itmsuite have an API?
No public API is recorded for Itmsuite.